Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
3.8  
Price
4.1  
Quality of Work
4.5  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect experience

By Joshua R on 6/25/2019 at 11:44 AM.

The experience I had at this dealership was perfect! From the way Christian Emminger treated us. To the efficiency of the paperwork to finalizing the car sale.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

no response!!

By 1175Camp! on 6/20/2019 at 11:31 PM.

Ounce you buy the car your on your own!!! Don't expect a call back!!!! Make several calls and emailed the dealership.......nothing from anyone!!!!

I would not recommend this dealer.

Overall Rating

2.8  

4   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Service department

By Tropix1269 on 6/20/2019 at 10:23 PM.

I got my brakes changed at Cochran today. Cost me over $700 for front and back brakes and rotors. There were coupons on the website but I didn’t know that you had print them out ahead of time. Once I paid I asked if I could bring the coupon in the next day to get the discount and they told me know that it’s absolutely crazy you so that you have sales on your website and you have to print a coupon for it. I didn’t know that so I didn’t get the discount I paid really high amount of money. Are used to go there all the time and Donnie was a service manager which is why I went back this time but he has since retired. Gone way downhill

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Recall work

By Rocky1971 on 5/31/2019 at 2:07 PM. Helped by Service dept..

Worst service dept.ever. I wad told to be there at 8:15 am for a 15 minute recall on the airbag. At 10:15 am I was told it would be at least 30 to 40 more minutes. This is the second car for the same recall and the second time this service department has taken hours to do the repair.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Purchase

By Duffykevm on 4/26/2019 at 10:57 AM.

Purchasing a used vehicle here was an easy haggle free experience. I did my research, I knew what I wanted, got all my affairs in order and decided to make the purchase. Donel Durham was courteous, knowledgeable, and straight forward. This included a trade and financing. Everything was explained thoroughly and was what I expected. Do your homework and put forth a little effort and the staff here will take it from there. I am very happy with my new vehicle and the transaction with my old one as well. Thank you to all at #1 Cochran in Robinson!

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
5   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Car servicing

By Tabby on 4/23/2019 at 3:19 PM.

Had my Ford Crown Victoria and service department three times to fix the same problem and still having problems with it and this is for the record that I probably won't be coming back for service and corporate world will know what my problem is

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, easy, knowledgeable and friendly

By Hannah98 on 1/28/2019 at 4:05 PM.

As the mother of a very active toddler who loves wheels going car shopping can be a nightmare. Mike Mamula understood this, and I was able to complete 90% of my car buying via email and phone. Which meant no little fingers on every car! They made the experience easy, and quick. Mike was super knowledgeable about the car and able to answer each question I asked no matter how silly it was. He made sure when the car arrived at the dealership that I had picture sent to me asap so I could see the car. It was a great experience and I look forward to buying another from him when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Trav1234 on 1/17/2019 at 7:32 PM. Helped by David Bisserr.

Just bought a new ford from Steve Kavros and Dave Bissert if your in the market go see them there good people and good to work with. They are very nice. Best car dealer i have been to yet!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Unresponsive to calls and extremely expensive service

By tkempa2 on 11/13/2018 at 1:06 PM. Helped by None of the above..

I bought a 2010 vehicle in 2017 from the #1 lot ( auction cars) Cost over 12 grand. Within months the alternator, water pump and transmission all had to be replaced. A month or so ago the engine blew and needed to be replaced.I called to complain and all I got was a run a round. They said I didn't know what I was talking about, I assume because I'm a women, but I already had it looked at from a qualified and trusted mechanic. They said that I would have to bring it in for THEIR mechanics to diagnose for a $120.00.charge. Thought that was ridiculous but I had the car towed from my mechanics to their service area and lo and be hold it was a blown engine!!! The cost to replace? $10, 860 plus tax !!!!!! But it's a new engine , I was told. Why would I want a new engine that would cost about as much as I paid for this 2010 car. Never did they tell me any alternative like maybe a rebuilt engine?. I told them I won't pay that and I would have the car towed BACK to my mechanic where I'll have an engine put in. Cost ? About $3000.00. I have been trying to get a hold of them to find out if the keys are still with the car and to pay the service charge. Called 3 different people, several times and STILL no one has returned my calls. I advise anyone NOT to get involved with this company, especially if you are a woman, as the manager BOB, treated me as if I were a xxxxx BEWARE

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleasant

By Jando2427 on 8/30/2018 at 6:00 PM.

They were very friendly. They worked very hard to get the car we wanted. We are very happy with our experience. We love our new Jeep trailhawk! Thank you so much Ron Gardner!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good experience

By Jjournale on 8/17/2018 at 4:57 AM.

Donel Durham is a great representative. He really knows his car business. Found me a great deal on a great car. He took his time making sure I received the best deal and had all my questions answered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond Again

By Llenhart on 7/28/2018 at 2:03 AM.

A year ago September, I had purchased a vehicle from Mike! I had a wonderful experience, to know I wanted to go back in hope Mike would be able to help us again ! This time around, we didn’t really know what we wanted ! But when speaking with him, he provided us with information that allowed us to make our decision! He’s very knowledgeable on his vehicles and that helped us to narrow down our search !!! With many back and forth emails and phones regarding many vehicles, trying to find all our needs and wants, Mike finally found exactly what we were looking for ! Again, Mike listened to what we asked for, took time finding exactly what we wanted, and provided us with a truck that our family will be able to grow into! Another experience with Mike that made me realize again that he truly takes pride in his job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FAMTASTIC

By Terri Rose on 7/23/2018 at 10:46 PM.

We bought our cars from Mike Mamula and each experience has been great. He's honest, patient and overall fantastic. Our Buicks are 2nd to none.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fun, educational, and hands down best yet

By Corianne91 on 7/25/2018 at 2:04 AM.

Donel was the most educated sales person I've dealt with, he was fun. Honest, patient and understanding of wants and needs. I have already reccomended him to plenty of people and will go back for another car! Best car buy yet!! And I'm in love with my Nissan Thanks Donel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ReBling

By Cresta123 on 7/24/2018 at 12:53 AM.

Easy quick great pulled in with my 16 Denali left with an 18. Sales team was great as always! Financing was easy. Third new truck from Cochran.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience with Mike Mamula

By Erin on 7/23/2018 at 10:51 PM.

Mike goes above and beyond. I've gotten many cars from him and I have recommended family to him. He's a very honest and patient and always comes through. He is the best!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A total blessed experience.

By PaulG412 on 7/14/2018 at 8:32 PM. Helped by Paul.

From beginning to end Donel and Paul were amazing and treated me like family. Made sure I had an awesome car and knew the answers to all of my questions. I wouldn't go ANYWHERE else to purchase a vehicle. Not knocking the other personnel but these two Men went above and beyond their duties. Excellent customer service and a great all around experience. They have my total commitment as a lifelong and satisfied customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Shavonne on 7/11/2018 at 5:05 PM.

As a woman and having little knowledge about cars, going into a dealership I was worried I'd be over charged for a vehicle. Well I can say that from the start Donel was very pleasant and made me feel at ease during the process. He listened to everything I was looking for in a car and I let him know what payments I could afford. I was pretty specific about what I wanted and he found a few vehicles for me to choose from. I narrowed it down to an Acadia, which I love. The process was a lot better than what I thought. Donel certainly made sure he was transparent with all of the information through the process. I will certainly refer my friends to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Ever!!!!

By Austin on 7/10/2018 at 6:22 PM.

I recently purchased a car through Cochran and the experience I had was just flat out amazing!! Donel was the best salesman I have ever dealt with. He made the experience of buying a car very enjoyable and very easy for me. He did such an amazing job of making the experience one of a kind. Throughout the whole process I felt very comfortable and relaxed. I could NOT have asked for a better salesman or a better dealership to buy from! The whole process was easy, simple, and most importantly it was a very fun time! Everybody at the dealership was very friendly and kind and I could tell that they cared about everybody who walked through the door. I just absolutely loved my experience at Cochran, and I would highly reccomend them to anybody!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Brake job

By CHARLES HAMILTON on 12/26/2017 at 8:41 PM.

I had my Hummer H2 towed in September 7, 2017 i was Quoted a price for all new brake lines, once I went to pick it up 10 days later on 20th of September he Don Seaton change price from 736.00 to 938.00 .He never called and gave me any ideal that price changed when he called me to come pick h2 up 10 days later . I looked h2 over and no brake line that was installed was put back into its proper place securing it from line vibration, on top of that on December 11,2017 I went to drive H2 and lost my brakes leaving out of my driveway due to new brake line rubbing on Steering Shaft. I have called and left messages and did not receive return call and now when i call and then send it to a line that nobody answers not even a machine .I need to get a response soon or be paid for improper installation of brake line and brake failure repair cost.

I would not recommend this dealer.