Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.2  
Friendliness
3.3  
Overall Experience
3.1  
Price
3.3  
Quality of Work
3.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

unprofessional and unethical people

By Jave on 9/7/2019 at 9:08 PM. Helped by I can't remember the sales guy name.

I had a real bad costumer service on my visit to the Reeder location. it was unethical unprofessional , was a real bad, bad experience. On 8/31/19 I went to this location to see a 2012 kia soul, after driving the car we went to the office to start the deal process, you know trying to settle the best price for me, not yet giving my last offer when the sales guy told me that the car had already been sold to somebody. This freaked me out I could believe they were doing business at the same time with 2 people for the same car. Everything that happened to me does not follow the code of ethic that is displayed on the company website

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lemon

By Mykejobes on 8/27/2019 at 4:51 PM. Helped by A.D..

Theft, Theft, Theft. This people will sell you a nice looking car on the outside. But internally engines are bad. GO SOMEWHERE ELSE. Do not be fooled by the nice display. It’s all a cover up for bad engines.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be happier

By Denise on 8/27/2019 at 3:10 PM. Helped by Deny.

After a full day of car shopping and feeling discouraged, my daughter and I ended up at 1and2 Automotive. We were met with friendly staff and Deny took us on a test drive. He was never pushy, informative, and respectful (unlike some of the other salesmen we met with earlier in the day). We ended up making the purchase and couldn’t be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice experience

By JJ on 8/23/2019 at 2:56 PM. Helped by AD.

My salesman was great! He new everything about the truck. No pressure! Loved that they really wanted to help and not just make a sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really great sales professionals

By ChrisnJen on 8/20/2019 at 6:13 PM. Helped by DJ.

We have been looking for a suitable car for 2 weeks and finally we ended up with 1and2 Automotive. Our Sales consultant DJ is very helpful and professional to help us find a car fitting our budget. Thank you DJ

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Omar is Unethical and Unprofessional

By Christina on 8/19/2019 at 8:36 PM. Helped by Omar.

My Daughter who recently gave birth, and her Husband purchased a Nissan Murano, that the battery, brakes, and power steering did not work. They convinced them that they would do the repairs only to not come through on their word. I posted a Google review, and got a response from the owner that they would resolve it. When my daughter, along with 3 week old baby went there, Omar told them he didn't care, he is not putting her in another, vehicle, repairing it, or giving her the downpayment back. I also was unable to respond back to my Google review, how convenient. Her and her husband are just starting out, 19 year olds, he is now back overseas serving his country proudly, while being takiin advantage of my this Slum car lot....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE. FRAUD. THEFT

By Kyndra.74 on 8/17/2019 at 4:24 PM. Helped by Omar, Deny.

My pregnant friend came here looking for a car. 1: We arrived at 2pm with our friend who gave us a ride and 4 small children. We were approached by Deny who asked about what she needed. She told him that she spoke to Haley and ran down their conversation. She told him her boyfriend would be paying for the vehicle and that she was on his insurance. He said that was fine. When he asked for her income she advised him that she’s pregnant and she worked 6 months out of the year and that her boyfriend would be paying. 2. Deny went and got his GM (general manager) to “work with her” on finances. He told her he doesn’t care if she doesn’t have check stubs he just has to know that she’ll be able to pay her car note. He then asked me would i co-sign. I told him that my credit isn’t good so i would not be an adequate co-signer. He said we don’t care about your credit, you not pregnant so I know you can go out there and make some money. (As he looked at me. Talk about condescending and disgusting) i put that to the side because i was there for my friend. I then told him the only way I would sign anything is if it was the last resort and i absolutely had to. He then asked her to call her boyfriend to verify with him that he would be financially responsible for her car. Her boyfriend confirmed over the phone that he would be able to pay on time monthly. Omar then said “ I’m going to go off of your word and give her the car”. 3 we then spent about three hours going from lot to lot looking for cars. Some had check engine lights. One spelled like cat urine and finally we found one that looked decent. It still had loose screws on the door but Deny assured that would be taken care of. Our friend that gave us a ride had to leave as she had her 1 year old son in the Texas heat for hours. She asked if everything was okay and if there was anything else that was needed before she left. Deny said no everything is fine all we need is payment and paperwork which will take 30 minutes. So my friend left. Okay. He asked her how she would be paying her deposit and asked for her ID. She said debit card. He then came back and said “our debit card machine isn’t working we need to go to walmart to do a money order. But the time we got to Walmart it was around 7pm. My friends debit card wasn’t allowing her to do a money order for 1000 without withdrawing the money so Deny told her CASH APP him the money. She did and he got the money order. 4. We get to the dealership and he says he’s going to put the money in the lock box. We are sitting in the office and he comes in with paperwork drawn up and these papers have MY NAME on them. He then says u have to co-sign. These people didn’t ask for my check stubs, nothing. I don’t even work! I asked him what happened to taking her boyfriends word like Omar said they would and he said we had to sign because they already deposited the money into the bank. At this point i felt pressure. I didn’t even have my license on me and i advised him of that. He was like that’s okay just text me a picture of it. So we begin to sign this paper work and before we finish he asks for her insurance. She told them at the beginning that she was on her boyfriends insurance. Regardless, i was online looking for her some insurance to help her out while she was filling out papers. While putting in my banking info to pay for her insurance (which Deny told me to do) Omar came in and told me to use my debit card. I told him i had to use eft to give time to transfer the money and he said well we keeping the car we already got ur money and if u don’t pay with a debit card we gonna count this vehicle as a repo for both of you. My friend then said forget it we don’t want the car and he said no refunds. If u don’t want it we will keep it and it counts as repo. I didn’t sign all the paperwork, nor did i give anyone permission to sign for me But Omar said my name was on the documents. HOW ARE PAPERS COMPLETE WHEN I DIDNT SIGN? I recorded him and told him i would leave a review. He said i don’t give a xxxx. You and everybody else and kicked us out.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run from this Dealership. False Advertising. Fake. Liars.

By ladulce on 7/22/2019 at 8:59 PM. Helped by Terry.

I literally don't know how this place is still in business. So much for humanity. LOL Having recently moved to Texas, we were excited to purchase a vehicle. We literally had cash in our hand. Literally. My husband went with a list of 4 vehicles that he wanted to see. He was approached by Terry, who took him into his office. Terry told him that the vehicle that he wanted needed to have a motor placed in it tomorrow. He didn't know if it was new or refurbished, didn't know if there would be a guarantee on it. Didn't know anything and refused to show my husband any vehicle at all. None. My husband left. I called and asked about the same vehilce and was told that they work perfectly, and, there was no new motor being put in the car at all. I waited for a manager. I talked to the manager (who was fairly nice) and she tried to explain that maybe they found something new with the car that needed to be replaced. Ok. So, why didn't he show him any other cars? Terry hurried him out of the door and gave him the name of an associate at another dealership. He lost a sale. Pure incompetence. Disappointing that business like this continue. My phone call was mysteriously 'disconnected' from the manager when she supposedly went to talk to Terry, and, each time I called, it was hung up. Terrible, terrible, awful, unethical and borderline illegal practices. Check out other review sites for complaints of the vehicles advertised not being there- the Lexus IS250 has apparently been available at the same price since June but everytime someone goes it is getting a repair? A motor tomorrow... But, the manager knows nothing about the motor when you're on the phone. unbelievable. Next time, I'll definitely check before wasting time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Clewis6588 on 7/15/2019 at 11:23 PM. Helped by Adolfo.

This was a great place to get a car everyone is nice and professional definitely especially Adolfo I really like the car I got although I went for another one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1and2 to the Rescue...

By MDCoats19 on 3/11/2019 at 11:45 PM. Helped by Will Burk.

I was unsure if I wanted to lease a used car or purchase a cash car. Will provided enough education on the difference in owning and leasing and how it affected my damaged credit. I feel confident knowing that my new (used) car is in good hands with a good lender. I’m happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best deal to help you

By Valellis2003 on 5/12/2019 at 4:03 AM. Helped by A.D.

A.D. was able to help me and my husband get into two cars in the same day that we liked. They spent all the time we needed to make sure we got what we needed.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do NOT Purchase a Car Here!!!!

By LaTroy79 on 5/10/2019 at 4:34 PM. Helped by Larry.

I bought a car on 5/2/19 & started having transmission issues on 5/4/19 as well as a BAD AC leak! They would not assist me with repairing the issue. All their cars are in bad shape, do not purchase Here! I'm telling everyone who will listen...

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Trade in easy

By CC on 5/2/2019 at 12:56 AM. Helped by Larry and Marcos.

My son bought his vehicle a year ago. Now we are trading in for a newer, nicer model. Friendly sales team, easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Zach on 4/26/2019 at 3:43 PM. Helped by Chris.

Best place EVER. Customer Service 120% Will make it work for you! It means the world to me to have my own car! Thank you Chris! 👍👍👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are AMAZING!

By Mustanggal95 on 4/23/2019 at 9:17 PM. Helped by DJ.

If you want to leave with a car you had in mind stop here at 1and2 automotive and I recommend speaking to DJ! DJ and his men will work their magic and get you rollin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Larry saleman

By Luvyolis1230 on 4/13/2019 at 2:05 AM. Helped by Larry Wooten.

Larry was a great salesman and help me with it all. Thanks for all his help and got me going with a car today thanks

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They sell previous flooded cars from Houston

By Nothappy001 on 3/25/2019 at 5:12 AM. Helped by Dean.

Terrible! I had a bad feeling when they wouldn’t let us leave by ourselves to discuss if we wanted to buy the car over lunch. The sales guy followed us. Then, then they have a weird way of making you get only money orders in $1000 increments. Very shady. Week after we bought the car...radiator went out. Now just a few months later...engine died. Mechanics asked us what happened to this car because there was all kinds of black crud on the spark plugs and within the engine. They suspect flood damage! In other words, we were sold an insurance junked car!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Crdawson15 on 3/22/2019 at 6:36 PM. Helped by Larry Wooten.

Mr Larry was great. He expanded the whole process and was very detailed. He showed me every option available to me. He was also involved it showing me what was the best option to go. I really enjoy it. I would recommend people to come here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One Word "Outstanding"

By Jtsmoove777 on 3/7/2019 at 8:11 PM. Helped by Marco G.

My Dude Marco G is a Beast! This by far was the best car buying experience ever! Marco was very upfront and extremely knowledgeable! Answered all of my Questions, worked with me to get me in exactly the car I wanted! Management was cool too! I recommend these Guys hands down! Big Thanks to all of the 1and2 Squad! All of their Inventory is A1! #SALUTE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good place to get a car!

By HayClay on 3/4/2019 at 9:36 PM. Helped by Larry and Scott.

Wonderful place to get a car. The process was easy and fast. The salesmen were very helpful and knowledgeable. Very happy with my purchase and my visit to this dealership.

I would recommend this dealer.