Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By pattipoker on 3/1/2019 at 9:05 PM. Helped by Rocky.

Highly recommend this dealership for friendliness and efficiency right to handing over the keys to my lovely red Kia Soul. I dealt with Rocky - their #1 sales superstar and a super nice guy too. He does talk a lot but he's not a BSer which is a delight in the car business. Very helpful and friendly and ALWAYS kept me in the loop as to the status of my car delivery which I really appreciated! Well done Rocky, no wonder you're salesperson of the year!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New vehicle buying review

By Mark D’souza on 2/23/2019 at 6:01 PM. Helped by Needu.

Just wanted to say a few words of appreciation to Needu, car salesman who helped us through this process from start to finish. His professional approach made all the difference. There was no buying pressure put on us at any point and answered all our questions in a courteous and timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CARS!!! EXCELLENT CUSTOMER SERVICE!!!

By Young on 2/17/2019 at 12:52 AM. Helped by Alvin Chang.

The saleman, Alvin Chang is the best saleman I have ever met. He is very frendly. The dealershi[p gave me a good deal. I am happy with my SORRENT EX 2019. Very good SUV. Thanks Alvin, Good Luck for your business and Family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchase Experience - My 2019 Forte!

By Gerry G on 2/12/2019 at 8:06 PM. Helped by Needu Kamalanathan.

Being a 2nd-time purchaser of a new Kia Forte, I already knew a lot about what to expect from the 2019 model. So, my only questions concerned the many new features available. Needu answered all my questions and was professional, attentive, friendly and gracious throughout the entire sale process. And he readily accommodated my change in colour and my vehicle pick up time. Now that I've driven my new car a few days, I am increasingly impressed with the improved drivability of the 2019 Forte. I should also mention that with my previous purchase (from a different Kia dealership), I learned firsthand that Kia stands behind their vehicles and customer satisfaction 100%. So once again, I am confident and happy knowing I've made a very good purchase. Many thanks, Needu.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Varun0710 on 1/17/2019 at 11:45 PM. Helped by Vinny Ngo.

The sales consultant Matthew Klepkais excellent but the manager Vinny Ngo is absolutely rude with no regard for customer service. I had the misfortune of visiting them today on 17th Jan 2019 and I immediately regretted that. When I visited day before they told me interest rate is .99% on a demo Kia Sorento but they changed their offer today. That’s fine with me as it happens occasionally in business dealings. What really surprised me is his behaviour. He told me we are doing you a favour with the price and if you can’t afford it then please do not waste our time. He also said that his senior Mr. Sachdeva who is on vacation made the mistake with the price and he will make sure the price is corrected as soon as he’s back. I’m surprised the person like Mr. Sachdeva handling such a big dealership can make mistakes with price. I have no doubt it was only an excuse to be rude to us. I hope I never meet him again in my life as the experience was horrific. I suggest going to other dealership if you don’t want your dignity trashed. He’s the manager and he didn’t bothered to ask us to sit. He was sitting in his chair and kept on insulting us. I am deeply hurt and insulted as a human being. His behaviour is against Canadian Values, Morals and business ethics. I only have one message for them that you are not the only dealership of Kia Motors. Good luck with that attitude.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department A++

By Thejedi on 12/7/2018 at 10:47 PM. Helped by Riyaz Rajan.

I needed to bring my vehicle in for service. They diagnosed the problem quickly and efficiently. The entire service department should be applauded for customer service. A special thanks to Riyaz for going above and beyond and making my experience easy and painless. John Metzger

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Buying new Forte2018

By Tony Bui on 12/4/2018 at 3:08 PM. Helped by Needu.

Needu is familiar with all car models and price.He is agile and quickly respond to my requests. He is attentive and detailed sale person. Keep up with good job.Needu Tony Bui

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best place to buy a Kia!

By JuliaM on 11/12/2018 at 5:52 PM. Helped by Rocky.

I needed a new vehicle, visited other dealerships then I met Rocky at QEW/427 KIA. My lucky day! He got me the car I wanted at an excellent price, when I wanted it, no pressure and was a pleasure to deal with. I will be calling Rocky when I need a new car and the other Kia dealership's I visited can't touch the service I received here. Highly recommend! I bought a 2019 Kia Soul and I love it!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

October 16 2018 worst experience ever

By Hyundai12 on 10/17/2018 at 2:33 AM. Helped by Francisco.

They tell you one thing and do something else! They shifted my deposit in the price without my consent! Had to pay extra for plates and licensing! They told me i wont be pay for plates and licensing! They messed up big time! Very unprofessional staff! The guy didnt even know any thing and he changed his whole agreement like he never said any thing ! Do not go there please

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servicing - going over & beyond

By DeeNes on 9/20/2018 at 5:05 PM. Helped by Riyaz.

I bought a used Kia in May & in Sept. the check engine light came on. As 427 Qew Kia is far from where I live, I went to a dealer nearby, my vehicle still being under warranty. They kept me hanging for a week & then said they couldn't fix the problem. So I contacted Riyaz & he asked me to drop in the next day. He then changed the affected part as well as the other 3, & on top of that replaced the spark plugs. More than I expected! Thanks, Riyaz. I will definitely recommend you to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 thumbs up from single lady shopping alone for used car

By Hippiegirl on 9/18/2018 at 8:15 PM. Helped by Rocky, Paul.

BIG thank you to Rocky, I appreciate all the time and effort that you put into helping me with my car purchase. Thanks Paul for the amazing job you did detailing it inside and out! Normally it's really difficult for a single woman shopping for a used car by herself..... (my previous purchase was from totally unrelated dealership from Georgetown who made me want to vomit out of my eyeballs.) In sharp contrast, Rocky was really friendly and I appreciate his no-pressure approach. I traveled from Hamilton to look at a car and I liked it, however logistically it's very difficult for me working full-time to get an independent mechanic to look at the car prior to purchase. I was surprised but also very grateful that he offered to do it. I wondered why would a dealer spend time bringing his car to a mechanic for me? He went out of his way by dropping the car off at Cochrane Automotive on Chauncey Avenue (in sales time is money.) This just saved me from having to take a half-day from work to come to the dealership to bring the car in to get it inspected myself. This is amazing service. He was upfront about what he would or would not do. I much prefer that, rather than someone giving me a bunch of promises and then not delivering (Like the Georgetown eyeball-vomit dealer who shall remain nameless) Rocky delivered. The price on the vehicle was fair and he gave me fair offer on my trade-in as well. Finally, a car dealership that I can recommend.😀 From the bottom of my heart🧡, and my 2010 Soul, Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Buying New Car Experience

By Frank on 9/18/2018 at 3:30 PM. Helped by Alvin.

We purchased a 2019 Sportage and had Alvin as the salesperson. This was one of the best experiences I have had in purchasing a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Fay on 8/19/2018 at 4:00 PM. Helped by Alvin.

We just purchased a 2019 Kia soul with Alvin. Great customer service and easy experience overall. Alvin was very helpful, and not pushy. We'd definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at 427 QEW KIA

By Kiaguy on 8/10/2018 at 8:58 PM. Helped by Alvin Chang.

Went in to check things out and left with a brand new car. Was given prices on 2 different vehicles, both in our price range. No heavy sales pitch or pressure. It was a Google experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless Car Purchase

By Daniel on 8/2/2018 at 11:35 PM. Helped by Rocky Jeyam.

My experience with Rocky couldn't have been simpler or more straightforward. He made himself available to meet with me and my wife on separate occasions, accommodating our busy lifestyle. At no time did we ever feel like we were dealing with a high pressure salesperson. Quite the contrary, Rocky was pleasant and engaging to deal with. He went above and beyond to ensure that our vehicle had all of the options we required at a reasonable price. We purchased a demo model of the 2018 Sorento, and have enjoyed family road trips in it all summer. During our visits, Rocky spoke passionately about his commitment to building and maintaining long-term relationships with his customers. I will be revisiting 427/QEW KIA in the coming weeks for my first service appointemnt. I look forward to getting to know the service departement when I return. If they are as personable and honest as Rocky, I am sure that I will be returing to this dealership for years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchased new used car

By Zoomzoom222 on 7/9/2018 at 7:11 PM. Helped by Rocky Jeyam.

Great experience with Rocky beginning with the initial phone call inquiry. Rocky was hilarious, down to earth and you can really tell he cares about people instead of making a sale. Highly would recommend Rocky as a car sales consultant!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

It was a great experience for my first time.

By Jportugal on 6/5/2018 at 4:46 PM. Helped by Alvin Chang, Richard LeGrove.

It was a pleasant experience getting my first car at 427/QEW with the help of friendly staff specially Alvin Chang and Richard LeGrove.I would definitely recommend this location.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Riaz in the Service Department, Excellent Service!

By MP on 5/17/2018 at 8:09 PM. Helped by Riaz.

I was having an ongoing issue with one of my daytime running lights. Riaz completely rectified this issue and provided me with a new light. His customer service was impeccable. He has followed up quite a few times to make sure everything has been running smoothly with my vehicle. I would highly recommend this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Desmond Fernandes on 5/1/2018 at 12:10 AM. Helped by Alvin Chang.

I purchased a new 2018 kia Forte from this dealership. The sales person, Alvin Chang was a huge help and a real pleasure to deal with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By Jude on 3/5/2018 at 6:12 PM. Helped by Rocky, Mimi.

We first visited this dealership just to see if my son would into a vehicle, he did! There was no pressure to buy, just a friendly introduction and a business card. After researching the prices available in the inventory and throughout the province, it became clear that 427 KIA had the best price. Once we contacted the dealership, the process was very simply and quick. We picked up a new KIA Soul last week and could not be happier with the product, warranty and service that we received. Special shout out to Rocky who was a great help and a wonderful man to work with.

I would recommend this dealer.