Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By MIKEMTZ74 on 9/19/2019 at 11:32 PM. Helped by Terry Harris.

Went in during lunch and had an approval within 30 minutes!Service was great! Everything went smooth and quick! I’m a satisfied customer. I will definitely recommend customers to them !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly service

By Mlb2020 on 9/17/2019 at 3:37 PM.

Very knowledgeable staff and fast service! They let me know what I needed now and what I will need in the future. Highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Rhino on 9/16/2019 at 7:13 PM.

Prompt and friendly service, hot coffee, some doughnuts would have been nice. Not sure if I got first come first served though, person was in front of me, but I was first in line. Was told he had an appointment, funny I couldn’t get one until 8.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By COACHHEMP on 9/16/2019 at 3:56 PM.

Took truck in for oil change and tire rotation on a Saturday. Got there early enough that I waited less than and hour, and was out. Back on the way home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great quick service.

By Richard B on 9/13/2019 at 9:55 PM. Helped by Matt Lenarduzzi.

Matt was right on top of everything. Came to discuss worn parts that needed replacing. Was pleasant and courteous, with a smile (which is always a good thing.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Roy was great. Truck serviced and done, great service.

By SBERR54 on 9/11/2019 at 5:50 PM. Helped by Roy in service..

.Roy was great, had a front end noise no one could figure out. Roy test drove my truck, told me it sounds like a wheel bearing. Inspected, replaced, noise gone, I'm a happy camper and I did not have to sell my first born to pay for the repairs. Very pleased with Access Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By KATHERINE.77 on 9/9/2019 at 5:55 PM. Helped by Roy.

Roy at the service center was awesome and had our car fixed the same day we took it in! They also checked for recalls and fixed the one they found. We couldn't be more grateful for the professional and kind service we received. Thank you Access Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By BKAYE_US on 9/7/2019 at 3:05 PM. Helped by Carlos Molina.

Normally I avoid car shopping but this experience was a good one. Carlos was very helpful and knowledgeable. My husband and I will shop at this dealership again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Recall service

By DJPITMAN on 9/6/2019 at 9:19 PM. Helped by I did not deal with David Byrne. Checked his name to complete survey..

I made an appointment in advance for the service needed on my vehicle. When I arrived on the agreed date the service dept. had no record of my reservation. They were able to get the job done on the same day so everything was good.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

Very nice people, not much tech help to drive out satisfied

By DANIELRAM62 on 9/6/2019 at 3:07 PM. Helped by No Name Employees.

The place itself is ok. Personal great but not much help in getting us out of there without problems. Couldn't get our car to Auto Start!! Or SYNCED!! Days on end.!! & return trips. Had to take elsewhere to get our situation fixed. Never go to outside dealerships and they are pains to get you fixed!! But.. but.. but..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight deal!

By CAPTPAUL0 on 9/2/2019 at 5:39 PM. Helped by Jason Jewel.

I made my deal over the phone and when I got to the dealership everything stayed the same. I felt at ease the whole way through.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Jwildwend on 8/30/2019 at 8:05 PM.

Excellent service, timely work, friendly staff. I would highly recommend Access Ford for sales, service, and repairs. Affordable pricing and staff if very accommodating. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Prompt

By Gary on 8/30/2019 at 5:58 PM. Helped by Do not recall names.

I scheduled an appoint some days ago on-line. I did not get a confirmation email as it went into my spam folder. Consequently I showed up on the wrong day, a day early. Did not matter to the Service Department - instead of sending me home, they took me right in. I appreciate how I was treated.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job!!!

By SLANDRY0 on 8/30/2019 at 8:19 AM.

Always know that you are taken care of when you see Juan in the service department. Honest, hard working and always keeps you in the loop about what’s being done to your vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People & a Great Deal!

By MSMITH42 on 8/23/2019 at 5:33 PM. Helped by Sandra.

I drove over 200 miles to buy my 2019 Ford Fiesta from Access Ford. I highly recommend them. It was worth the drive from Austin,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sandra was a very good sales lady she did a very good

By DARIEMENSCHNEIDER on 8/19/2019 at 8:42 PM. Helped by Sandra Carson.

Sandra and access ford did a wonderful job dealing with us on our vehicle the price was good and sales was excellent I would recommend to my friends

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Finally got it fixed

By jackrabbit7777 on 8/19/2019 at 12:03 PM.

Took three trips, but finally got my A/C cooling again. Technician had trouble finding the problem on first visit. Service advisor had trouble seeing what I was talking about on second visit, and the service manager had to get involved. He managed to solve the problem and the A/C is working great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By KNCDANIELS on 8/16/2019 at 4:03 PM. Helped by Tim Carson.

Access Ford came highly recommended from the mechanic shop that I use for non warranty work. Even tho its an hour further drive than my local dealership, I wouldn’t hesitate to make the drive for honest & reliable service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Oil change

By LEO.FLORES on 8/16/2019 at 3:53 PM.

I took my f 250 truck for an oil change and fuel filters change and they charge me 313. When sames has it for less then 280. Access ford is a rip off

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied

By JAIME_VAS on 8/15/2019 at 12:35 AM. Helped by Elizabeth my concierge.

Access Lincoln continues to perform at a high level. My vehicle was picked up and delivered as promised and performed the car service at an excellent price

I would recommend this dealer.