Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great way to start the day!

By PJ on 8/16/2019 at 4:51 PM. Helped by I'm terrible with names. I don't remember who serviced my car..

I appreciate the ability to schedule early in the morning - got me to work in plenty of time. Well organized system for scheduling service. And the periodic reminders are great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By GeoMan on 8/15/2019 at 6:22 PM.

Darwin, our sales rep was great. He made us very comfortable with no pressure, but was very informed of the car and how it fit our needs. Truly helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made buying a car easy

By Anna on 8/15/2019 at 4:47 PM.

Convenient city location near interstate in a new facility. Knowledgeable and helpful employees; it was an excellent experience and I would highly recommend to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By LST on 8/14/2019 at 5:44 PM. Helped by Denny in service.

I very much appreciate the outstanding service I always get at Ackerman. I came in to get some help switching out my old and new license plates which were rusted on. They fixed that and pointed out I was only 30 miles away from my next oil change. How convenient. I really like Denny. Don’t ever let him retire. He’s great!!! Larry Turner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service department

By Tim W on 8/13/2019 at 10:19 PM. Helped by Denny in Service.

The service department is excellent They explain what your vehicle needs and when complete they review what was done Great experience i have closer dealers to my home but chose Ackerman Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 2 used cars

By Ackerman on 8/12/2019 at 5:04 PM. Helped by Dave Bajer.

Excellent experience. Sales rep very helpful and knowledgeable. All around great service. Would definitely buy from Ackerman again. We do all of our maintenance at this dealership as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Love My New RAV4!

By jk3761 on 8/12/2019 at 2:12 AM.

Just got a new RAV4 after driving my Toyota Yaris for 13 years and 405,000 (not a typo) miles! Ray Trout was very helpful and answered all of my questions. Ray has sold several members of my family Toyota's in the past. All have been happy with Ray's assistance and their purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ackerman Toyota. The BEST!

By RAV4 lady on 8/7/2019 at 6:11 PM. Helped by All of the Guys/Ladies in Service & Billing!.

Excellent service. Excellence employees. Wouldn’t go anywhere else for service or purchase. I believe in the Toyota product and Ackerman is the BEST. Over the years, I continue to be impressed with the respect, knowledge and honesty they show customers. Especially women. Their new location is great.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Excellent Work!

By ToyotaLady on 8/5/2019 at 4:55 PM. Helped by Dennis.

The service department is and always has been an excellent place to take my car for service. They are efficient and honest about services needed. They do not try to convince you to purchase unnecessary services. The mechanics do an excellent job as well. The staff is very friendly and hospitable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By buyguyRob123 on 8/3/2019 at 9:06 PM. Helped by Tyler Bridges.

I wasn't even planning on purchasing a car when I walked in the dealership. It was an informational visit. But I ended up buying a Prius. I worked with two salespeople. They made the process quick and easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent buying experience

By Patty on 8/3/2019 at 5:39 PM. Helped by Zach Meyer, Dave the money guy.

I needed a new car and knew I wanted a Prius. I walked into Ackerman Toyota without an appointment, going there first only because it was closest to where I live. I never made it to the other dealerships on my list because I was met with courteous, enthusiastic staff (and funny) who listened to me and we found my car right away. It was a most pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales

By cgc1600 on 7/30/2019 at 2:03 PM.

Excellent experience. Very accommodating and helpful at all levels. Salesperson was incredible and went the extra mile for me. The financial person was very helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Complaints

By Nightraine56 on 7/29/2019 at 12:24 PM. Helped by I don't remember names. I'm sorry..

The service is great and wait time is conducive of service being performed. Staff is very nice and informative. I never worry about getting the runaround.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2011 Toyota Corolla

By 2011 Toyota Corolla owner on 7/26/2019 at 5:43 PM. Helped by I'm sorry, I don't remember the names, but will pull invoice and follow up if need be..

This visit was for scheduled maintenance; however, I also had several questions regarding possible issues with my car. The manager at the service desk noted all the issues along with the process of what would need to be done and how. A driver tested the car with me to make sure he heard noises that I had, which he did. The manager taking the information at the service desk also made sure that he heard the brake noise before I left the car with them, which he did also. I was phoned with a follow up along with costs and what needed to be done, as well as explanations. The driver of the shuttle who took me to work in the morning also remembered where to drop me off from the last trip several months ago. My car was also washed! I trust this service department and will continue to take my care there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Being going here for service for 40 years.

By sjblaz832 on 7/24/2019 at 6:17 PM. Helped by Denny.

All of the employees are friendly and helpful. Denny is very good at explaining what needs to be done to the vehicle to keep it in top shape. I really feel like I can trust the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ackerman Toyota: Trustworthy and Friendly

By Roger on 7/24/2019 at 10:35 PM. Helped by Richard KIndle.

Ackerman Toyota has been servicing my Camry for over 7 years. Their staff is super friendly, more like a family than a just coworkers. When work is needed on my car, I know I can trust these folks. They have often taken me to the service area and shown me worn or broken parts. I find their prices to be very reasonable. I also like having a Toyota trained technician work on may car. I like having genuine Toyota parts as well. I have always used a Toyota dealership to service my 1999 Camry. This car is at 163,548 miles and going strong. The service team is dedicated to keeping my car running well and safe. They do not try to sell you a new model. If you like your car, they will help you keep it on the road as long as possible. Richard Kindle was my service advisor for this service trip. Super nice guy. He explains any repairs in a way I can understand. Very patient person too. He listens to any concerns you may have about repairs. I appreciate this! It is an awesome dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By hennen_scott on 7/21/2019 at 6:03 PM. Helped by Quinn.

Meghan is a fantastic sales lady. She was friendly, efficient and took excellent care of me. I will definitely be back to do business with her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great and quality service with limited wait

By saki1979 on 7/19/2019 at 5:27 PM. Helped by Richard Kindle.

I would recommend this place to anybody. I always get great and quality service with professional staff and i always come back. keep it up

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful Sales Experience

By PFox1 on 7/15/2019 at 4:33 PM. Helped by Steve Thomas.

Does anyone remember the game Leisure Suit Larry? I feel as though he came to life with the salesman who we worked with at Ackerman. Let me break down what I suspect is a typical Ackerman experience for you in great detail. We scheduled a test drive for a specific used vehicle. When we arrived, the salesperson had acted as though he had no idea who I was. We then had to go over again what vehicle we wanted. He first brought out a model that was not what we wanted to look at but eventually was able to find one that fit our needs. On the test drive we liked the car even though it had high miles for its year but that was because it was a rental. It was certified so we were not too concerned but would have gotten it looked at by a mechanic just to be sure. When we arrived back at the dealership the salesperson then went on to explain how they price their cars right and would not be willing to negotiate price in any way. This seems a bit strange to me as the price of the vehicle was a bit high, especially considering it has been on the lot for nearly two months. If the price is right according to KBB, wouldn't it have sold? Also by their logic someone trading in a vehicle would receive full KBB trade in value from them. Anyone who has ever traded in a car knows that NEVER the case. The fact that they suggested this was the norm as car buying has changed "since the Internet" is laughable. It's not 2002 and I didn't use dial up to log into AOL to search for our next car for crying out loud. We wanted to test drive a competitive model at another dealer so we left. Ultimately we were not able to find what we needed elsewhere. When we reflected on the experience we thought maybe it was a fluke or the salesperson was having a bad day. Because we wanted to give them another opportunity to earn our business, we reached out to the general manager to share with him what occurred. Needless to say after two weeks he has not bothered to call us back. Eventually was able to reach the used car manager but he gave me the same old bologna on "how they price their cars to move" and that the internet has changed things. How is that vehicle moving after 81 days on the lot! Overall I will say the salesperson and manager acted as though they could not be bothered to sell us a car unless we were willing to pay full asking price. The whole process just left us feeling very unwelcome and unappreciated. Perhaps it was this one salesperson, but their willingness to be prepared or even try to resolve anything seems to be the representation of what is the norm at Ackerman. Because of this experience we have had to expand our search for a preowned Sienna to dealers outside St. Louis. In the few short days since we started, we not only have been able to find more competitive pricing but we feel as though every other salesperson WANTS to earn our business by being welcoming and responsive to our requests. Ultimately if you want to have that old school sketchy feeling from salespeople who feel extremely sleazy, Ackerman is the place for you. If that's not for you, then go ANYWHERE else.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car inspection time

By Dberry on 7/13/2019 at 6:07 PM. Helped by Richard Kindle.

Everyone was efficient and the mechanic informed me of work needed for my car. I was given three prices and valuable advice for each amount, which helped in deciding the best one for my vehicle.

I would recommend this dealer.