Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
3.8  
Price
4.3  
Quality of Work
3.8  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

2.8  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Created a water problem inside car

By Nobslady on 6/26/2019 at 5:57 PM. Helped by Donotknow joelatdesk.

I brought my 2016 Altima to be looked at for excessive cabin noise ie ..check door seals and door alignment. Well they said everything okay it is what it is..so within a few weeks I notice a musty smell which I thought was a cabin filter then upon cleaning rubber matters I see the carpet is soaked on Passenger sides of car..ugh Called dealership and had to wait over an hour with appointment for them to tell me the sunroof track was clogged..I knew it was not because it's visually a tight seal on outside and I rarely open it. So I left and right after heavy rain car sitting in my driveway the rugs are soaks again....so here I go again...smelly musty possible mildewy car. So sad and pissed about this. Never had a problem with water getting in my car..almost 3 years

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andy at Acme was great

By adamt12 on 5/8/2019 at 11:25 PM. Helped by Andy Patel.

was helping a family member shop for an Altima lease. After dealing with some dealerships that didnt seem to want our business, i found Andy Patel at Acme Nissan. I knew what my family wanted to pay a month and the most they wanted to put out pocket. Andy answered every question by phone or email or text and we came to an agreement before even stepping foot in the showroom. Once we arrived, the process was smooth and Andy spent the time to show my family the dealership and went over the entire process with them. This was one of the best car buying experiences i ever had and it wasn't even for me. I highly recommend Acme and Andy and the entire crew.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Worst buyer experience

By Mark Jacobsen on 10/15/2018 at 8:04 PM. Helped by Sales and Finance.

Unfortunately, I cannot recommend this dealership to anybody. Full of lies and poor sales people that are simply trying to hit quota. Buyer beware and run.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience at Acme Nissan

By Ella on 5/3/2018 at 10:00 AM. Helped by Edon- our salesman and Jack- finance.

Drove out last night in a new leased 2018 Rogue. Edon, our salesman, was instrumental in helping us to seal the deal. He is professional, accommodating , knowledgeable, respectful and just a really nice personable young man. Finance department,Jack, also very friendly and takes the time to explain. No hidden fees, no last minute surprises. Acme Nissan earned my trust and made this leasing experience (never leased before) really pleasant and easy. Edon patiently explained to us all the gadgets of the new car and we drove out last night really happy and excited. The final touch was the manager coming out to make sure all went well and to wish us good luck. Professional and customer oriented all the way through. We are very pleased. Edon, special thanks to you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acme Nissan

By NkwaAYellowDuke on 9/9/2017 at 4:58 PM. Helped by Carlos Rocha , Jack Jaskowski.

Acme Nissan works with you to satisfy your needs. If you have good credit or bad credit you will still drive away with a car. Keep up the good work Acme Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Sunny on 8/20/2017 at 4:34 PM. Helped by Paul Jaskowski JR,Dennis,Jack.

Knowledgeable and honest! Easiest transaction ever made in my life purchasing. My 10th vehicle purchase. Clearly my best purchase experience ever! I'm a small family business owner and they truly made me feel like family at this dealership! Thank you Acme!!!! My family and I appreciate it sincerely!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience again

By btarter on 5/14/2017 at 1:49 AM. Helped by PJ Jake Andy Jack Lou.

Today was another phenomenal buying experience. I bought a new Murano and couldn't be happier with how friendly and knowledgeable the staff is about their products.They really put their customers needs first and that's why I wouldn't shop for a Nissan anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service!

By NissanPerfection100% on 3/30/2017 at 11:23 PM. Helped by Juan Peterson, Jake Jaskowski.

I have been a customer for 30 years! I appreciate the excellent customer service in both sales and service departments. The staff is always friendly and very helpful! I have always driven Nissan cars (Senta and Altima)! I have just leased a 2017 Altima SV and I love it! Juan Peterson was my salesman and he was super! Jake Jaskowski was also great and very kind to me and my daughter! Thank you Acme Nissan!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Smoke and mirrors

By Kimberly Dante on 2/24/2017 at 11:17 PM. Helped by Jaime Rodriguez.

AVOID this dealer at all costs. Beware they are very deceitful and misleading. The internet/phone representative's job is to get you in the door and will use every smoke and mirror trick to do it. I was emailed a price quote. I traveled 45 minutes to get to this dealer and got the old "bait and switch". The real price was $1700 more. The fine print "Certain rebates may require customer qualification." Well the price I was quoted included a rebate only if you graduated college in the past 2 years. I had about 6 previous phone conversations with Jaime Rodriguez and multiple emails, and never once did he ask me if I even went to college. In addition, the quote didn't include the destination charge which is part of the sticker price. The salesman shows me the actual cost with this upside down equation in which the price I am paying is at the top and the extra charges are subtracted and the internet quote was at the bottom. Again smoke and mirrors: 37000 (what I was going to pay) -990 destination fee -770 college rebate ______ 35, 240 (what I was quoted) I was very angry and tore up my deposit check and asked to speak to manager. The manager never came. As I was leaving another employee said "good riddance". I asked for his name but he wouldn't give it to me. It was such a terrible experience that I am hesitant to ever buy any Nissan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Heath23 on 1/10/2017 at 2:15 AM. Helped by Jack and Paul.

In my search for a used car my first and final stop was Acme Nissan. No pressure, no bs. From the purchase of the murano to the professionalism of the paperwork I give acme an A+ If you are looking for a great deal and a hassle free experience go to Acme Nissan. They are a step above the rest. Heather

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Condescending, Racist towards people with accent.

By Dr. Chan, Pathologist, Medical Examiner on 1/6/2017 at 2:50 AM. Helped by Jack Jaskowski.

I am a doctor. Recently, I went to this dealership to purchase a brand new Nissan, Paid everything in cash. I am a Chinese Immigrant with a heavy accent. The salesperson and manager talk down to me as though I was a stupid idiot just because I have an accent. They tried to pressure push sell the extended dealership warranty. When I questioned what is covered under the warranty, they became impatient and talk down to you even more. The worst one is Jack Jaskowski. I will always remember his face and demeanor. Don't go there if you are an immigrant (Asian, Chinese, Indian etc.) They are absolutely horrible, condescending crap (excuse my language).

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying made easy!

By Funcarbuy0091 on 10/2/2016 at 2:16 PM. Helped by Andy, Rob, Lou, Jack.

So it's that time again to turn in you old leased vehicle and do "the dance" of haggling for another. To alleviate this headache, I considered returning back to Honda in N. Plainfield to lease a vehicle through the Costco Auto Program. After previously doing this and having a great experience I assumed this would be the best route to take. This was not the case! After being quoted a high monthly payment and receiving no Costco documentation with the numbers on it, It dawned on me that upon speaking to a manger that the sales person had lied to me about everything. After he took my Costco card and quoted me "Costco pricing" the truth came out that this dealership no longer participates in the program any more. That helped me make my next decision which was to switch to Acme Nissan where I would meet Andy, Rob, Lou and Jack. These three guys made my next car purchasing experience such a pleasure. My sales representatives Andy and Rob from beginning to end were honest, professional and just plain nice. They were helpful in explaining the vehicle as well as the services and the process. They closely matched the Costco pricing I had received from another dealership even though they are not in the program but to their advantage they offer a great maintenance package when you buy a vehicle there. It was truly a great experience and one you should definitely consider when looking for your next vehicle. I've never owned a Nissan but love my 2016 Rogue and the new Nissan family I belong too. Check them out, you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A car buyer's DREAM!!!!

By reesezpeecez on 8/9/2016 at 1:29 AM. Helped by Darren Lazare, Lou Narcisi and Bill Susan.

I was in a situation where it was time to get out of an old vehicle and get into something new that allowed me to feel like I was upgrading, safer than I was in my previous car, and not paying an arm and a leg to do so. So I did what everyone else would do in this situation. I did some shopping. After a week of going back and forth, I thought I was going to get a great deal from Windsor Nissan. Without going into great detail, Windsor Nissan let me down, lied to me and made me feel as though I was not worthy enough or valued enough as a customer. What was I to do?? THAT’S RIGHT, I WENT TO ACME NISSAN!!! :) From the very second I pulled up to ACME NISSAN, I felt GREAT! The air was clear, positive and friendly! I was greeted outside with a smile and was welcomed as though I was going into a friend’s home. This feeling carried all the way through from my salesman Darren Lazare, the general manager Lou Narcisi to the receptionist and other ACME NISSAN employees that passed by me. I couldn’t believe how incredibly nice everyone was. It was easy to see that these people truly loved their jobs, and what a breath of fresh air to see the manager so friendly and involved! The dealership was incredibly clean and provided a comfortable environment for extended waiting periods of time. They offered free refreshments and snacks. The bathroom was clean. I was incredibly impressed with ACME NISSAN’S inventory – they had EXACTLY what I wanted, in the colors and options that I wanted which was amazing because shopping at other dealerships I felt like I would’ve had to settle for a color car I really didn't want. There was absolutely NO settling at ACME NISSAN. The best part is there was no reason to spend an entire day or more here. I got treated like I was family, I was given the best price up front, I didn’t have to haggle or negotiate. Bill Susan, the finance director was also amazing, when it came time to sign the paperwork he gave me options so that I could make the very best decision for me and my family and there was NEVER any pressure to purchase anything extra. I walked in the door at 9:30 and drove home with my brand new Nissan Altima SV in beautiful Pearl White by 12:30. Darren has been amazing and has followed up to make sure that I’m happy in my new vehicle, he even called to wish me a Happy Birthday! My old car loan was paid off within 4 days - they are so quick and gave me even more of a reason to trust and feel confident buying from them! I am absolutely LOVING my new Altima!! I feel incredibly safe driving it, I LOVE all of it’s great features and I thank Darren, Lou, Bill and the rest of the gang at ACME NISSAN for making my experience unforgettable! My family and I cannot wait to purchase from you again!!! Thank you for making buying a car so much fun!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

another excellent car buying experience

By btarter on 7/17/2016 at 6:50 PM. Helped by Paul,Andy,Billy,Lou,Jake,Jack.

I was able to lease a new 2016 nissan maxima and the dealership was incredible. Paul,Andy and Billy were exceptional in everything from selecting the car to financing. I wouldn't go anywhere else to buy or lease a Nissan.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Lie about pricing

By Denny on 7/10/2016 at 6:07 PM. Helped by Sales person.

Never visit this car dealer again. Online / e price are very law when really went personal Totally different prices by telling you are not entitled to get any discount plus cheating prices each time back and forth to manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptionional Professional customer service

By Noelle on 7/4/2016 at 2:12 PM. Helped by Dennis Silowka.

Impressed when greeted by product specialist, Dennis Silowka, outside as I was walking into the showroom. Requested prior to appointment wanted a seamless, timely transition from end of lease into new vehicle lesase. Presentation, deal in and out in an hour. Came back at specific time and finance Mgr was ready to do all paper work and rolled over the curb in an hour. Exceptional customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and Fastest Wait Time Ever

By JOSEPH OWUSU on 5/16/2016 at 7:03 PM. Helped by Service Team (Tom).

Love this dealership! I have been going there since 2009 and they've always been very professional and efficient. I love these guys. I didn't have an appointment 5/13/16 for service, but called them in the morning of the same day and was told to bring the car in at 11am. Once I got there my total wait time for oil change and tire maintenance was approximately 16 minutes. This is record times compared to my previous experience with other Nissan dealerships in NJ, this is the best Nissan dealership in all of NJ. Belinda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They honor their Truecar

By E_Van55 on 5/12/2016 at 11:11 PM. Helped by Brian and Dennis.

Brian and Dennis were great and will definitely refer anyone looking for a new Nissan. This dealer honors their Truecar price without question. They only charged me tax and dmv on top of the price they sent me on the certificate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By ddipane on 5/7/2016 at 12:58 PM. Helped by Paul Jaskowski, Jack Jaskowsi, and Mike.

I have had a wonderful experience each and every time I visit Acme Nissan. Everyone from that sales department to the service department is wonderful and they always make Your car buying experience great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing workers and amazing business

By Dana Wilhelmy on 5/6/2016 at 5:56 PM. Helped by Paul jaskowski.

I have been getting cars from acme Nissan for years.. I could not ask for a better place to go. From the managers, to salesmen, to the service area everyone greets you with a smile and makes buying a car less stressful. I would recommend acme Nissan to anyone and everyone!!!

I would recommend this dealer.