Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.4  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long way from home!!!

By jsytme on 6/29/2018 at 7:53 PM. Helped by Ashley Myers.

Dear Action Nissan Management I want to tell you what an (outstanding) customer focus employee you have in Ashley Myers. I was traveling from South Carolina to Nashville, TN to pick up my grandson. My CVT (transmission) gave out while in Nashville. My 2010 Nissan Murano was purchased from Carmax not Action Nissan. I came to Action Nissan service just in hopes i could be helped. Ashley assisted me right away with almost not wait time. She asked fact finding questions about what i was experiencing with my car she then did the research to find out that CVT part was still under factory warranty. Ashley then assigned technician Earl to start on my car soon as possible to get me back on the road. She could see i was uneasy being so far from home. Ashley then gave me her business card and her direct cell phone number so i may call or text her if i have any questions. Ashley kept me informed and put my mind at easy. I was so happy with my experience with i had my breaks done which is not something i had planed to do in Nashville. I will always remember my experience with Action Nissan and by all means buy my next car directly from a Nissan dealership. Ashley Myers gave me a WONDERFUL EXPERIENCE and change my thinking of buying from a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great deal on new Titan 4x4

By randie66 on 6/13/2018 at 1:00 PM. Helped by JR and Adrian.

Jason Polk bent over backwards to give me everything I wanted in a vehicle. I received great customer service throughout the process. The truck had a scratch on the rear bumper, and Jason replaced the entire bumper at no charge. He even threw in a free set of front tinted windows. If you want a great deal on a truck or any other vehicle, go see my friends at Action Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying my 2018 Rogue!

By JENNIFER MCCLAIN on 4/13/2018 at 9:46 PM. Helped by Derek Dustin and Clint.

I can't say enough about this place! They bought my old car, hooked me up with a BEAUTIFUL BRAND NEW ROGUE with a payment plan perfect for me, and I was in and out quicker than I thoughy! They treated me like family! The lobby area for waiting was clean and comfy, plus snacks! The manager Clint and salesmen Derek and Dustin were amazing. We were joking and having so much fun! I have already recommended the dealership to all my friends. Thank you so much Derek and Dustin YOU ROCK!!! #RogueLife #ActionNissan I LOVE YOU GUYS!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By pgreen on 4/2/2018 at 6:24 PM. Helped by Robert Gaddy.

I would like to say our salesman Robert Gaddy was an awesome salesman, very knowledgeable and compassionate about what he does. He also made sure that the vehicle of choice was a good fit for myself and family. Did an outstanding job from beginning to end. THANK YOU ROBERT!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Se los recomiendo

By Rodrigo Lorenzo on 2/14/2018 at 1:48 AM. Helped by Denis .jovany. Jennifer.

Gracias a mi amigo denis y jovany por mi nuevo altima 2018 con mi w7 lo consegui gracias Se lo recomiendo amigos saludos cuidense 2018

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of her way.

By Puppylove711 on 2/11/2018 at 4:38 PM. Helped by Ashley Mayers.

I work from 5:am to 4:pm. Hard to get to work. With out a car. The Service Center, Ashley, took care of me. Made sure I’m able to get to work by 5:am. They kept my car an fix it and also gave me an oil change an oil filter change to. My rear camera been given me problems an Ashley had fix in no time and I feel she dose a good job. Keep me in the loop then other deals don’t. She highly Intelligent. She also a good trooper who goes out of her way to make me feel happy to have a service personnel like her on the NISSAN team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Muy buen trato y muy profesionales

By Ortiz##12 on 2/10/2018 at 12:17 AM. Helped by Dennis turcios.

Me parecio todo bien muy amable el muchacho que me atendio y muy Professional también se los recomiendo visitar a nissan tienen buenos precios también.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service!

By Brandie N Moss on 2/9/2018 at 10:21 PM. Helped by Heather Fowler, Tim Campbell.

Heather and Tim helped me find an affordable, dependable car for my teenage daughter. They made the car buying experience stress free and easy . Really knowledgeable and extremely helpful. If you’re in the market Call Heather Fowler and Tim! They are truly the best in the field.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Professionalism

By Heather Bassett on 2/9/2018 at 10:25 PM. Helped by Heather Fowler, Tim Campbell.

What can I say..Heather Fowler and Tim Campbell are the absolute best in their field. Not only are they professional, they are very knowledgeable and made me feel right at home. If you are looking for a great car buying experience, call Heather and Tim. Thanks again for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Heather & Tim are the Best in the industry

By Jayne on 2/9/2018 at 6:55 PM. Helped by Heather & Tim.

Heather and Tim helped my 18 year old daughter buy her first car. They made the experience amazing. Really knowledge and extremely helpful. If you’re in the market don’t waste time going anywhere else. Thank you Hearher & Tim see y’all in a Year and a half for daughter #2

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellence!!!!

By Divine2017 on 9/1/2017 at 6:20 PM. Helped by Serg and Luis.

I would like to express my gratitude to Serg and Luis! The day that I walked on the lot I was literally in tears as I had totaled my car. I was actually in a rental car. I was approached by Serg whom assured me that he was there to help. The process was very professional from the point of sales (Serg) to the finance process (Luis). I drove off the lot in a 2015 Nissan Altima!! HECK YEA!! Totally great service and may I add Serg and Luis are totally HOT!!! I would definitely recommend Serg and Luis to anyone in need of a new vehicle!! Karen Matthews

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Daughter buying her first car

By Denise31219 on 8/13/2017 at 1:32 AM. Helped by Jason Polk and Dennis.

Saw a car on line and we called to set up a time to come drive it. We are over an hour away from there and called to make sure it was still there. They called us on our way to the dealership and asked if we were still coming and I told them we would be there within 30 minutes. We got to the dealership and the Manager said they had just sold it. The price they had on Craigslist (the exact same car) was $1,000 less than what they were selling it for at the dealership. I showed our sales person the Craigslist post and he said that was the same car. The Manager said they would "make it right" and help us find a car within the same price range and they did not try to work with us so we got up and left.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Dealership

By A-A-RON on 8/12/2017 at 10:19 PM. Helped by Nelly.

I was looking for a used Altima and this dealership had several I was looking at. I inquired about them and was contacted by Nelly Karapetyan, and let me just tell you, this young lady is what a car dealer should strive to be. She was extremely knowledgeable, very friendly, and absolutely looked out for me and what I was wanting. What she isn't is pushy, high pressure, or any of the other negative things usually associated with car dealers. She did such a good job for me that I bought a car and on top of that, felt like I made a friend for life!! If you are in the market for a new car, get down to Action Nissan and ask for NELLY before you do anything else and make a huge mistake.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service

By author on 8/11/2017 at 4:34 PM. Helped by George V.

Awful experience. Pushed to get finance from their own company at very high APR. they don't respond. Not professional at all. Please stay away from this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with new car purchase

By Barbara L Swett on 8/2/2017 at 1:10 PM. Helped by Natalie.

Everyone at Action was so personable and nice. Natalie was so helpful. She showed us many cars, and worked with us to find exactly what I liked, color and car wise. She was very knowledgeable about the cars and the perks they had. It was a great experience from the time we walked in the door till we left. If you need a new car you should go see Natalie.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service was excellent!

By Luisa15 on 7/15/2017 at 3:00 PM. Helped by Jeremiah.

I had an amazing experience! Jeremiah was excellent! He helped me through the whole process from choosing the right car to finding out what worked best for me due to my credit. I had so many questions and he answered them all with a great attitude. He really cares about his customers and goes above and beyond when helping them choose the right car. He was very honest and took very good care of me. Thank you all so much! I had a wonderful experience and I'm in love with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Financed a 2017 Altima S

By Jmontoya13b on 7/10/2017 at 8:44 PM. Helped by Jermaine, Serg.

Jermaine and Serg were great! Jermaine helped me find the right car for me as soon as I walked in and was very patient with me as I took my time to look at all of the best options. They helped me find the best option financially, economically and to fit my needs. They were very friendly and gave me financial advice on buying my first car new and for future business. I have never had a good experience when it comes to car sales until I went to Action Nissan and worked with these guys. Highly recommended! Another gentleman in the financial department helped me with the paperwork and explained closing the deal in a way that was honest and easy to understand.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

car purchase

By carmom on 6/19/2017 at 11:11 PM. Helped by Nelly Karapetyan.

My husband recently purchased a Honda Ridgeline from this dealer and I will say that our sales woman was freaking AMAZING!! She went above and beyond, no pressure with the purchase.. overall wonderful experience. If you in the market for a new/used vehicle request Nelly Karapetyan is your girl!! She wont steer you wrong and you will laugh the whole time you are there. Our experience was so enjoyable with Nelly that my daughter has also gone to het to purchase her first car. We have owned the car less than 48 hours and the service engine light came on, took it back and they discovered it is the catalic converter gone bad. They have now ordered our part and it will be fixed ASAP with no cost to us!! unbelievable service and that's hard to come by in this day and age!! Nelly is our go to for any needs with our vehicles

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They will do all they can to make you happy

By Z350 on 6/18/2017 at 5:48 AM. Helped by Jason Watts and Adrian Frierson.

I have to say at first it was a nightmare,, car broke down the first day I got it,, my salesman got my car towed backed to Nissan for me and kept in touch with me the first few days,, but only to tell me he didn't know anything...And the service department was none existent... I had to get a manager involved (Jason Watts) and when I did it was go time!! He did everything in his power to get my car back to me and the warranty covered all repair expenses,,thank you again Jason and thank you to Adrian Frierson,,who put me in a loaner and got my first payment paid,, them two guys know what it takes and how to take care of the customer and because of them I will definitely return next time I buy a car,, however,, I will use a different salesman,, James and I didn't see everything eye to eye and he thought it was appropriate to argue with me in front of people,, even my 13yr old daughter,, I thought that was totally unprofessional,, but Adrian did handle the situation and very professional,, like I said Jason and Adrian are top notch guys,, probably the best two I have ever encountered in buying a car,, thanks again guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salaman

By 3prettygirls on 6/12/2017 at 8:52 PM. Helped by Tim Campbell.

I met Tim Campbell for the first time when looking for a Pathfinder.. Tim was so patient with me as this was my first car to purchase by myself...Tim wasn't pushy at all...He made buying a car so much easier for me, he was a gentleman who seem to put his customers first.. Thank you Tim for taking care of me.... Kim J...

I would recommend this dealer.