Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Never ask for Asian saleswomen!!!!

By Epunni81 on 4/9/2018 at 12:04 AM. Helped by Jeon Gae Soon.

I purchase vehicle on 2/27 from Asian saleswomen.She was polite at first didn’t knew that she was just wanted to sell me a vehicle because it’s was end of the month. When I purchase vehicle I told her I’m out of state going back to original state so don’t want to register vehicle in GA. And she stated where my address in GA and she told me not to worry my tag will be GA plate. My temporary tag is getting expire she called me and saying I have to bring GA license order to register in GA.It feels like I was a dump person believing she was telling and saying the truth. If this is the situation when I purchase vehicle back in 2/27 she should told me. The words were going back and forth I told her about ETR since 1/1 2018 u can’t even sell vehicle if you’re out of state. She curse at me saying I’m a “xxxxx” !! At that moment I didn’t want to speak to her,,, I was just shock.. I purchase vehicle here and why this salesperson cursing..now my tag is expired and dealer send paper work to my home state and still waiting..and there not giving me the tem tag because they already register 30 days ago in GA!!?? I mean law changed since 1/1/2018 u can’t register in GA that means dealer had paper work n use the vin # for finance. Dealer register the vehicle again in 3/29 why the dealer can’t provide me with tem tag!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Allie1722 on 1/21/2018 at 10:05 PM. Helped by Primavera, Robert, Lakisha.

Last weekend, I purchased my third car with Acura Carland and I have to say, there has been a complete turn around here. Previous experiences had me not wanting to even step foot in this dealership, but I am SO glad I did! I walked in not expecting much, but not only were they able to help with concerns I had with my old car, they were able to get me into a new one that fit all of my needs. Thank you Robert, Jimmy, and Primavera for taking care of me and making me feel apart of Acura Carland. I honestly can not say enough amazing things about you all. I also have to mention that the service department is great as well. I had an issue with my apt. complex and parking the loaner car and Lakisha took care of it, no questions asked. Thank you again Acura Carland!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy and comforting experience.

By Number84 on 1/11/2018 at 3:52 PM.

Charles was incredibly responsive and helpful, from my first online inquiry through the completion of the sale. He was knowledgeable about the RDX I purchased, and very personable. He even sat with us to talk football while we waited for the finance dept to finish up. Speaking of, my experience with Acura Carland’s finance department was the fastest and easiest I’ve experienced. At no point did I feel pressured or smothered. For a smooth process and quality vehicle, I recommended checking this place out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hugh K is the man!!

By Chicabitter on 12/2/2017 at 5:26 PM.

Hugh Kronitz is a true pleasure to work with! He is genuine, Personable, trustworthy, and makes the stressful car buying experience enjoyable! Our family will definitely use Hugh again and pass his name on to our friends as well! What a great guy!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By applady on 11/30/2017 at 5:56 PM.

Our car buying experience at Acura Carland was a very pleasant, satisfying one. We knew what we wanted for our vehicle, and after giving our salesperson-who had been recommended to us-our specifics, he was able to meet our expectations with vehicles at the dealership. All in all, our dealings were handled expertly and hassle-free. We are very appreciative of the overall professionalism with which we were treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy customers

By Happy buyers on 10/25/2017 at 3:33 PM.

We bought our Pre-owned Acura MDX from Justin Breedlove in August. It was great working with Justin and associates. Two months later our car did not start so we had it jumped and went right to the Acura Dealership. Within an hour we were on our way home as happy customers. Brian checked right away and said it was a battery. He also went above and beyond and put air in our tires. We got to visit with Justin who made sure everything went smoothly. The service tech who checked us in was delightful, I think Jennifer. So glad we bought our new car at Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Ending to a Total Loss Accident

By 2013Nissan on 10/2/2017 at 11:23 PM.

We visited Acura Carland to see a specific car in hopes of replacing the same make / model / year / style that has been lost to us in an accident. Our goal was to keep within the set budget designated by insurance, replacing like with like. Omid "Hope" Atlassi came out to greet us, and the car was already pulled up to view. Omid was the perfect host, showing us all the features, answering our questions, and making note of our concerns. After deciding we liked the car, Omid worked with us to get as close to our set budget as possible and made sure our concerns were addressed as part of the sales arrangement. He was frank and honest, keeping us informed throughout the process, and personally ensuring that our experience was positive under the circumstances, We would definitely return to Acura Carland in future and recommend it unreservedly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recommend

By Mel on 9/20/2017 at 4:13 PM. Helped by Shannon Kochan is awesome!.

I had a nice experience and appreciate Hope and Shannon working with me to find the right car for me . The customer service was awesome. Great staff !!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Warning

By SyA on 9/19/2017 at 7:07 PM.

Warning Warning Warning. Today September 19th 2017 I took my Acura MDX to Acura Carland as usual to get my oil change and transmission fluid drained but when I got home I've noticed that I have a sever oil leak, knowing my car's history that it never had any existing oil leaks what so ever. If I had any prior oil leaks it would have been noted on my service receipt as i have been getting my oil chance there since I got this car. So I went it back for the service team to look at my vehicle but now they claim it's an oil pump seal leak which i didn't have before specially when I took the car to them today it wasn't leaking they refused to correct this issue at hand and gave me numerous of excuses why its leaking. I would advice you not to go to this location to get your car serviced unless you like being scammed. Below is a picture of my receipt there were no prior oil leaks.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and respectful of your time

By Robert Whitfield on 9/14/2017 at 11:46 AM.

Our salesperson, Hope, was well prepared for our visit, and really knew his product, taking time to fully demonstrate our cars capabilities and it's complex computer technology interface. If you looking for an Acura, highly recommend this dealer and Hope Atlassi as your sales rep.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Kamran1968 on 8/22/2017 at 7:03 PM.

I will definitely buy another car from here. I also hope I don't have to replace my battery & Brakes after the purchase. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 MDX Tech AWD

By MDEXER on 8/26/2017 at 3:45 AM.

I've been to several Acura dealerships in the area and Carland is a good place to visit. Ask for Hope Atlassi. Very knowledgeable about the inventory on hand, very friendly and follows up with any questions. This was my second purchase in about 5 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pre-Certified Acura TLX

By BlingGirl on 8/27/2017 at 8:19 PM. Helped by Shannon Cochan.

This was our second Acura purchase from Acura Carland. Very friendly staff & great customer service! The salesman was very knowledgeable about the operation of the vehicle. The sales manger made sure we were happy with car before we signed the paperwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Farnum on 8/20/2017 at 12:20 AM.

Had a very easy and pleasurable experience shopping at Carland. I would recommend visiting before you decide on purchase if anywhere else! Great Team and great knowledge of product and inventory!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car salesman. He was very patient and helpful!

By First time Acura owner on 8/18/2017 at 6:52 PM.

Mark was great and very patient! He stayed beyond his work hours to ensure that I got the right car for me. He made sure to explain all the car features to me. Mark took the stress out of car buying!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura Carland is like family thanks to Omid "Hope" Atlassi!

By BethAUB on 8/21/2017 at 12:50 AM.

My car buying experience with Acura Carland was the best ever! I usually dread going to to a car dealership but Acura Carland changed my perception all together! Omid became like my extended family in a five day time frame! The service all around was phenomenal starting with my inquiry on a MDX online. Melissa emailed back immediately and after a few email exchanges I was headed over to Carland and the MDX and Omid were ready / waiting for me! Omid made me feel at ease and was very knowledgeable of the CPO stock and even got me out of my comfort zone by talking me into backing into a parking space - of course the MDX camera helped :-) Omid was available via text even when he wasn't working to answer any questions that I had. Even though the vehicle I wanted sold, Omid went above and beyond by finding alternative vehicles. It was impossible for my husband to be at the car dealersip at the same time as me and once again Omid made the impossible happen!. The entire experience is a A++ We are excited about our purchase and look forward to being part of the Acrua Carland family!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price

Third Time's a Charm

By Natalie on 8/19/2017 at 6:08 PM.

My first two experiences at Acura Carland lead me to calling the GM. After speaking with Robert, I gave them a third chance and I'm glad I did! Let me start by just saying that Zack Taylor is the man! He completely turned around my buying experience! He treated me with nothing but the highest level of respect and was more than happy to answer all of my questions, and trust me as a female and a first time buyer--I had a lot! Not only was he understanding, personable, and patient, but Zack went above and beyond his duties before and after I purchased my ILX. I drove my baby off the lot on a Saturday and the following Monday Zack called me, on my lunch too, to ask about how I am enjoying my new car and to schedule my window tinting, but get this he was on vacation! How often does that happen--a car salesman actually caring enough about your satisfaction, who keeps his word, is considerate of your job (calling at a time he knew I could answer), and on top of that he is doing all of this on his vacation! I cannot say enough about Zack especially when it comes to his commitment, work ethic, and people skills. Zack exemplifies what Acura stands for in human form. If you're looking for your next car, stop in at Acura Carland, ask for Zack, and tell him Natalie sent you. I can assure you you'll have a pleasurable buying experience. Thanks for helping me find my dream car, Zack!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent buying experience thanks to Steven North!!

By Chicago Brew on 8/19/2017 at 5:46 PM.

In June 2017, I met Steven North while parking on the lot to purchase and pick up parts for my '09 TL. As a result of his warm greeting, I asked for one of his business cards. Fast forward to Aug 2017 and my daughter was in the market for a used Acura RDX. I reached out to Steven from the Chicago Area where I live and with his excellent HELP, purchased a '14 RDX. Working with Steven, it was one of the best auto buying experiences in 40 yrs of purchasing cars and for me it was done over 700 miles away. If you are looking for a very professional, knowledgeable and friendly salesman, I highly recommend Steven North. My experience with parts and a chance meeting of Steven is the reason I reached out to Acuraland when I was looking to assist my daughter with the purchase of her RDX. It was definitely the right decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By LovemyAcura on 8/19/2017 at 2:00 AM.

I had a great experience buying my used MDX. Everyone was very knowledgeable and professional. They provided me with fair prices too. I will return to Acura Carland the next time I'm in the market for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Agree at experience

By Lucinda on 8/19/2017 at 12:00 AM.

Charles Duncan was very patient and was not pushy at all. Classy guy. We were making a big purchase and Charles made it very easy for us. Thanks Charles

I would recommend this dealer.