Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.6  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another wonderful service experience at Acura!

By Jim B on 10/8/2018 at 5:24 PM. Helped by Steven Britt, Sarah-Beth King.

As usual Steven Britt and Sarah-Beth Kings were so professional and accommodating with our service visit last Thursday. Sarah-Beth handled our previous service visit and Steven handled this one. Both gave us clear details as to what was to be done and reiterated what was actually done when our RDX was ready to drive off. The courtesy car provided while our RDX was being serviced was very useful. We did some needed grocery shopping. When we received notice that our RDX was ready, several of the service associates helped us move our groceries from one vehicle to the other. Even with the purchase of 4 new tires, the RDX was available well before the time we had requested. Thanks again to Acura's awesome team of service professionals. Jim Brownlee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura of Columbus

By SalonM on 10/8/2018 at 12:46 PM. Helped by Michael and Sarabeth.

Great service department! Michael and Sarabeth are always friendly and very professional I don’t mind taking my car in for service. Sometimes there is a wait, and they usually always have a loaner car available for me to run a few quick errands while I’m in the area. Thank you Michael & Sarabeth for offering great service to Acura of Columbus customers.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Service

By Charlie on 10/8/2018 at 11:30 AM. Helped by Michael at checkout.

Took 3 calls to get someone in service to answer to schedule my service. Noticed smoke when started at start up. Didn't have before. Have to take back.

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
5   Overall Experience
2   Price

Joe Dallas was great to work with

By blynn0820 on 9/23/2018 at 4:59 AM. Helped by Joe Dallas.

Enjoyed working with Joe Dallas. Originally worked with Steve Jones. Would not recommend Steve. Had Joe not called me from an online inquiry, I would have purchased elsewhere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By jandlgrantham on 9/19/2018 at 4:01 PM. Helped by Steve Jones, Paxton, Christopher Singleton.

Everyone we met at the dealership was actively engaged to ensure our experience went beyond our expectations. Steve offered us several test drives and expertly communicated the subtle differences between models.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove 400 miles from Florida to purchase a new RDX

By el hefe de canelo on 8/22/2018 at 10:27 PM. Helped by Amanda Edwards and Michelle Grenier.

Katie and I got such a good deal on her 18 RDX and it was the color she wanted that we took a road trip to meet Amanda and Michelle. They were very nice and a pleasure to work with. They had all of the paperwork completed prior to our arrival and were very patient with our questions. I wish Melbourne FL had an Acura dealership so see what you can do about bringing one here. She has family somewhat close so when I am looking for an ILX I will definitely call Amanda and Michelle to see what they can do. Thanks again, Patrick Fuller

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

It went as painless as possible.

By Robgar on 7/2/2018 at 4:50 PM. Helped by Joe Dallas.

Everything was a good experience. The salesman was very helpful and the process went as smoothe as it could. I would recommend this dealership to anyone that was interested in an Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By PK on 6/7/2018 at 1:19 PM. Helped by Stacey and Steve.

Outstanding customer service, attention to detail, and product knowledge. I would highly recommend this dealership to anyone looking for a new or used car or truck.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales/purchase and trade experience

By Walls on 5/2/2018 at 3:40 PM. Helped by Robbie Dean, sales consultant, StacyNerowski, sales manager and Michelle Grenier, finance manager.

It was a pleasure finally finding a sales consultant (Robbie Dean) who was not only courteous and friendly ,but also was very knowledgeable of the products he was representing and selling! As a matter of fact everyone we met on the staff we had dealings with during our purchase and trade made us feel comfortable .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service.

By Dorothy N Elston on 4/24/2018 at 5:37 PM. Helped by Joe and Stacey and the finance manager..

I am exceptionally pleased with the service that I received from Joe Stacy in finance manager. I would recommend all of my friends to purchase a vehicle there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very Efficient Operation

By MarkC on 4/20/2018 at 9:37 PM. Helped by Stacy Nerowski, Steve Jones.

The car was prepped and ready for delivery when we arrived at the dealership. All of the paperwork had been drawn up prior to our arrival. We were fully briefed on the vehicle, signed the paperwork, and were on our way home in a short period of time. Also, the pricing was the best we found on the MDX Advance out of the 3 dealerships that are within driving distance of our home.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Converter

By Jlowedown on 4/9/2018 at 8:29 PM. Helped by Steven.

Excellent service. Need additional promotion coupons sent in mail frequency than now good excellent and outstanding Dealership wash car and called to informed of car status. Very good

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great buying experience

By WBUDLY on 4/4/2018 at 7:31 PM. Helped by Steve Jones, Stacey Nerowski, Steve Britt, Jared Hudson.

My wife and I had pretty much decided on an Acura RDX and had already been to another dealer. When we arrived at Acura of Columbus we were met immediately by Steve Jones who guided us through a complete presentation of the automobile and its features including a test drive. When we returned to the dealership, we were introduced to the general sales manager and the service adviser. The dealership building itself is clean and well appointed. All of these things gave the impression of competence and professionalism. We left a list of items we wanted on the car and quickly received a quote that was aggressive but there was no pressure to decide. The feeling we had about the dealership sold us as much as the price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Best buying experience!

By Rideseeker on 4/4/2018 at 2:14 AM. Helped by Joseph Dallas, Stacy Nerowski, Christopher Singleton.

My salesman was very knowledgeable about the vehicles on the lot and could immediately answer any questions. He was very courteous and focused on meeting my needs for a new ride. Customer service at this dealership was refreshing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lmahone11 on 3/27/2018 at 5:57 PM. Helped by Steven Britt.

I don't live in Georgia anymore but I always receive top notch service when I drive my vehicle through GA. They fixed the major things wrong with my car and gave me an estimate on things that still needed to be fixed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine maintenance for my TL.

By dk69186 on 3/17/2018 at 9:21 PM. Helped by Mark.

Mark was helpful and personable. It was truly service with a smile. We had questions regarding new Acura's and he provided us with all the answers plus offered have a sales person assist us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura of Columbus

By Ted mdx on 3/17/2018 at 6:09 PM. Helped by Mark Bair.

Great dealer with a great service purchased my Acura MDX in December of 2015 on New Year’s Eve stayed after closing to deliver my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership Provides Great Service!

By Newownerjat on 3/11/2018 at 1:57 AM. Helped by Steve Jones.

Excellent service. Very professional, friendly, and accommodating. I would highly recommend this dealership and sales person, Steve Jones. Steve spent much time explaining and demonstrating all the features of my MDX. I feel very confident if I need to have further explanation he will be available with the answers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By SusieQ on 3/10/2018 at 10:49 PM. Helped by Steve.

I happen to be in the area yesterday so I took a chance to see if I could bring my car in for service. Steve in service said he had a opening at 1:30 so I took that one. He was super nice. He called to let me know car was going to wash and be ready shortly. This worked out perfectly for me to get this done in this time frame. Steve and Mark were super nice when I picked the car up and explained all that was done on the car. Great guys and I love this car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By S BARNES on 3/10/2018 at 7:28 PM. Helped by Mark.

Needed repair for rattling noise. Mark knew exactly what the problem was. Repaired while I waited. Was leaving town next day . Very appreciative of such prompt service !!

I would recommend this dealer.