Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Levon on 1/22/2019 at 3:26 AM. Helped by Addy Avalos.

Great customer service. Very friendly atmosphere and we got a good deal. They agreed to match the price of another dealership. Were in and out within a couple hours.

I would recommend this dealer.

Overall Rating

3.2  

5   Customer Service
5   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Service work quality sucks

By Kris on 1/10/2019 at 5:36 PM.

I am very disappointed to the quality of the vehicle of 2019 RDX. We had the same RDX model but in 2011, but never had any of the issues/experience like this new 2019 model. Here is our story, We purchased the 2019 RDX at the end of Octorber, 3 months ago. and everything looked fine at the beginning. However, within 2 weeks of the date of purchase, I found there are couple issues, 1. there was rattle noise around the cup holder/transmission gear area; 2. when open the tailgate, there is a huge noise when the tailgate reaches the top. so I brought the car back to the service department, and they kind of fixed the tailgate issues address above because the first issue was coming back. and alone with that, I discovered more issues. 1. the same rattle noise around the cup holder/transmission gear area; 2. back door on the passenger side had a little gap after close the door. 3. day/night mode changes even outside environment has not 4. dynamic drive mode unavailable 5. no media after start off the vehicle so I brought the car back again to the service department. But this time, technician only fixed the door gap (#2), the rattle noise came back on the second day, and the issues #3 - #5 were not able to fix since they couldn't spot it when they were doing the test. I took a photo and made a short video clip of the (#3 and #4) issues and sent it to the dealer service adviser. they asked me to bring the car back AGAIN to get the issues fixed. And I did. They worked on the known issues for about 4 days then I got the car back; but I spotted the same the same rattle noise AGAIN the next day morning. So, what is going on here ACURA. Four service trips in less than 3 months for a brand new car? Did your technician fixed the right place for the issue? The quality of the car is very very disappointing. Honestly, if possible, I would like to get my refund.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rocket fast professional service

By Dancergirl on 12/20/2018 at 1:27 PM.

I was in and out with a new car in less than 25 minutes! Everyone was professional, knowledgeable and the entire experience was pleasant. No pressure just thoughtful explanations and excellent follow up. They even delivered the car to my home. I highly recommend Acura of Glendale. Thank you Karine, Armin, Gary and Artur for making this a stellar experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A few questions about our 2019 RDX

By mojolynn on 12/21/2018 at 2:19 AM.

Clarification on how things work. Tony is very friendly and goes out of his way to take care of our needs or problems.Everyone at Acura Glendale is great. Would not go any where else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best customer service

By Sevo75 on 12/21/2018 at 1:59 AM.

We bought our Acura 2019 from Acura Glendale, Karine was so great listening to what we needed and helping us getting the best SUV with the great deal! She was quick and attentive to what we wanted. They earned our business and we would definitely go back in the future and we will be referring others to GLENDALE ACURA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By Liu on 12/19/2018 at 10:41 PM.

Alton & Karine veryfriendly iwould highly recommend anyone who is interested in an Acura. I love my new RDX. Thanks guys!! Everyone at the dealership is very friendly including the finance guy Art M. Tony was great as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, welcoming, informative, professional service team.

By Kathy on 12/16/2018 at 8:51 PM.

Buying or leasing a car can be a very stressful and intimidating experience but not with Acura of Glendale. Everyone is friendly, responsive, supportive and very informative about the auto(s) you are interested in for possible purchase. Not everyone knows everything there is to know about automobiles and it can be a bit intimidating when you are considering such a large expense. Karine, Alton and Artur actually made it easy, comfortable and as close to stress free as possible. What a pleasant experience can be had with this group at Acura of Glendale. John and Tony in service are the absolute best support service team I have ever dealt with and am forever grateful for their professionalism and car tips. Thank you so much for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased 2018 Acura ILX

By xestaa on 12/12/2018 at 5:38 AM.

Walked into this dealership just to browse around to see what they have to offer. I was pleasantly surprised by the amazing customer service from Karine. She took the time to show me the different models that were available even though I have said I was only looking and wasn't in a rush. (I went to another brand dealership and the sales person there was unhelpful when I mentioned I wasn't in a rush to get a car). I was so impressed with her customer service that I decided to lease a car the same day. Best decision I made to get a car here!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service

By momdriver on 12/3/2018 at 8:02 PM.

The customer is always a priority. Service might take more than a few minutes but it is always thorough with the customers' best interest in mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Vic on 12/1/2018 at 12:16 AM.

Glendale Acura has an amazing and very helpful staff. Alton Ho and Karine Arzumanian helped us to find our dream car; they even stayed overtime without any hesitation to help us close the deal. Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2018 Acura ILX

By MFaz1953 on 11/21/2018 at 11:20 PM.

I had a very pleasant experience at this dealership a few days ago. With the help of Karine Arzumanyan and Alton Ho I was able to get into a brand new 2018 Acura ILX. Karine and Alton were both very personable and knowledgeable. They both explained everything thoroughly and did theirbest to get us the deal we were comfortable with. Karine specially had a very easy going and friendly approach and definitely earned our business. I would recommend Karine, Alton and Acura of Glendale to my friends and family any day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent friendly service

By B.R.D on 11/20/2018 at 10:08 PM.

Came in for a B1 service. Work was completed on time. Free shuttle service in a 2018 MDX, to nearby malls. Very happy with the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ready , knowledge, kind & satisfaction.

By Acura on 10/28/2018 at 10:49 PM.

It was very pleasure to have business with Glendale Acura. Karine ( sales representative) was not only very kindly introduce their offers for our MDX but she also has well knowledge about the car which make us very comfortable. Also Dwight ( fleet manager) provide very reasonable price and honesty. We’re definitely going back to Glendale Acura if we want another Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car buying experience

By KennyLin on 10/28/2018 at 1:01 PM.

Karine noticed my wife and I looking for catalog on a new 2019 Acura RDX and help us getting the car that we like. She is very sweet and patience. She took the time and show us how the new features and the functions of the vehicle work. She really knows the car well and we greatly appreciate her hard work. Thank you so much Karine. You are awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend buying car from Acura of Glendale!

By eallard on 10/27/2018 at 5:41 PM.

Very professional, knowledgeable, and friendly staff! There was never any pressure during the entire sales process which I greatly appreciated and respected. It was all about the customer and making sure the customer left satisfied with his purchase, which I did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Ventura12 on 10/25/2018 at 6:38 PM.

Brad is awesome! Very informative on what type of service I had to get for My car . He is the only consultant i would go to and that I trust!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lara711 on 10/24/2018 at 6:15 PM.

This is my 3rd car with Acura of Glendale. I keep coming back there not only to get a good car, but also to get a great service from their team. Never had a bad experience there. Alton Ho was the 1st person who met us 6 years ago and made an offer to us. Since than he was almost as a friend not just a salesman. He always follows up during all these years to make sure everything is fine with the car, service , etc. He is very professional, smart, friendly. Manny Esquivel is the best at the service department. He is very attentive to all requests, knowledgeable and polite. Karine Arzumanyan is very friendly and helpful. Thank you for the great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

SERVICE MANAGER JOHN IS DOING A GREAT JOB.

By Rong on 10/17/2018 at 8:11 PM.

Brought a new RDX IN February, 2015, battery was dead on October 14, 2018. Asked the AAA service and replaced the battery. Called RDX in Glendale, Sent a copy of AAA invoice, John is very responsible to follow up the issue, take all efforts to help me, even how to get my radio back. Really appreciated. Rong

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Anonymous on 10/13/2018 at 10:19 PM.

My first visit to this dealer some time back was negative. This time I went in and received the best service from Manny. He even saved me some money!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Clare on 10/6/2018 at 7:03 PM.

This branch has excellent service and very comfortable waiting room. I love that this location has a snack and water available for all customers. Great job!

I would recommend this dealer.