Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Overall pleased with repair but....

By TSXSportWagon on 8/16/2019 at 5:51 PM. Helped by eduardo and rick osgood.

Second time in for service due to electrical problems. They were both resolved but it seems like a trial and error process to determine the root cause racking up labor hours. I'm not a mechanic and this may seem unfair but I had the impression that the OBD port should quickly point to the issue. Car is always returned washed and clean when serviced but this time the driver's seat was soiled and grimy which transferred to my clothes, I had to scrub the seat and door panel to remove the dirt and grease. Also the exterior was littered with bird droppings, had to wash it again after picking it up at dealership.

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Friendliness
4   Overall Experience

Takata airbag recall

By Acura should make stick shift cars again! on 8/14/2019 at 9:58 PM. Helped by Ben Kamerman.

Because of the potential danger of Takata airbags, my car had been recalled to have the passenger side airbag replaced. I had to go to an Acura dealership in order to have the work done, and the Peabody service shop was the closest Acura dealer to me. I hope the work was done well; the car interior looked the same as when I brought it in, so at a minimum, they put it back together seemingly right. :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Peabody Acura- 5-Star Rating again.

By Fitwalker1 on 8/14/2019 at 6:36 PM.

Peabody Acura Service is well deserving of a five-star rating. I had a non-scheduled oil change, tire rotation, car-wash and vacuum. I arrived at 7:am and was finished by 7:45. The Customer service before, during and after deserves an additional 5-star rating

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine maintenance

By richard on 8/10/2019 at 5:10 PM. Helped by Jenifer Pereir.

Stopped in out of the blue at 3:15 on Friday for an oil change and tire rotation. They took me and got out within an hour. Good experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Service visit

By Happy Acura TLX owner on 8/8/2019 at 10:25 PM.

Great customer experience. Everything was explained very well and the service advisor did not "push" the upsells - just mentioned they were available. Fantastic waiting area where I was able to work on the road. One very small critique - if you mention and advertise you will vacuum the car, please be sure to complete it, or don't advertise it. Highly recommend this dealership for service. fantastic experience every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department!

By Tibby on 8/8/2019 at 8:39 PM. Helped by I don’t remember their names but they were all great..

First time I have ever had a less stressful experience bringing my car for service. Everything was explained to me, the staff wonderful and the time estimated was on point. Outstanding!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond happy

By Sealegs on 8/7/2019 at 5:13 PM. Helped by Vanessa.

I came to Acura of Peabody because I saw an Acura commercial that used a Rolling Stones song in it. I love Mick Jagger so I figured I would like the car. I know this is a foolish way to pick a car but their Marketing worked. I may love my new car as much as I love The Rolling Stones (that is a lot of love). I am beyond grateful that I got to work with Steven Ashe through the car buying process. My father bought a truck from Steven many years ago so I knew I was in good hands going into the car buying experience. Steven took the time to show and explain to me my options before I came to my final decision. He is super knowledgeable about the products he sells. Steven answered every single one of my questions without hesitation. His friendly demeanor made me not hate purchasing a car. I test drove 2 cars and Steven was patient and informative during both. I never felt like I was being a pain. He wanted to make sure I was happy and had all of the information about the cars before I made my decision. He was super responsive via email between my test drive and retiring to the dealership to make my purchase. When I finally made a decision on which car I wanted to purchase Steven and Vanessa were wonderful on the finance side. This went so fast which was great! Vanessa was super informative and was able to answer all of my questions as well. This was a welcome change to the last car I purchased that took forever when I had to deal with the finance department. Thank you for making this process not take 5 hours. When I came in to pick up my car Steven took the time to go through the car and explain what everything in the car does. When I was driving to the dealership to pick up my car I was nervous that I would not know how to drive the RDX because it was so advanced compared to my 2012 Honda. After Steven walked me through the car I felt a lot more comfortable driving home. I have nothing but amazing things to say about Steven, Vanessa, and Acura of Peabody. What an amazing experience. I will be happy to recommend Acura of Peabody Steven and Vanessa specifically to anyone who is looking for a car. Thank you for being amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome, customer oriented Service department

By RSyska on 8/6/2019 at 3:14 PM. Helped by Ben (Service Dept) & Kevin (Service Dept).

Been with Acura of Peabody for 15+ years ,, the car(s) speaks for itself, but it's the Service Department which puts things over the edge. I've had a number of Service Managers over the years, with Ben being my latest, and he is great ,,, very customer oriented, communicative and knowledgeable. I would highly recommend the dealership and Service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Still the Best Dealership Around

By Acura Guy on 8/6/2019 at 12:00 AM.

Brought my new Acura RDX (our 2nd one!) in for an oil change on a Saturday afternoon about 1 1/2 hours before close, and without hesitation they took care of me. Had no idea that it needed an inspection sticker, but they did! Gotta love it! Zack, Jerry and the service team are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service is great..see Holly for an honest assessment

By TessPepe1 on 7/28/2019 at 3:27 PM. Helped by Holly Lima.

I have all my maintenance performed by Acura of Peabody. They are always quick efficient great customer care. And they arw conveniently located. Holly is my go to person in service. Recommends all of the mechanics recommendations without pushing for a laundry list of unnecessary maintenance repairs...a super reliable brand with a few more perks than Honda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil service

By BGN on 7/27/2019 at 6:43 PM.

As always service was efficient and thorough. All staff are cordial and attentive. Wouldn’t go anywhere else for my car services. Thank you Peabody Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Service

By Steve on 7/26/2019 at 1:35 AM. Helped by Rick Osgood.

Solid service, Rick addressed concerns promptly as car was serviced on a timely basis. Tires were replaced and alignment was performed as expected. Satisfying visit.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fixed my air conditioning

By Topsfield on 7/25/2019 at 6:11 PM. Helped by Holly.

One side of my car was not blowing cold air. I had a 2:00 appointment with Holly at the Acura in Peabody. She was right on time and I was out with my loaner car at 2:15. They fixed it that day and it's working great. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MDX Purchase

By midge123 on 7/25/2019 at 5:38 PM.

Steven was wonderful to work with...thorough, professional and knowledgable. He helped narrow down my choices and helped me find the right car for me. He is a pleasure to work with. It is my first Acura and I look forward to working with the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

TLX Purchase

By CSmith on 7/24/2019 at 6:40 PM.

First time buyer to Acura of Peabody, the process of buying a vehicle went very smooth and quick. I am pleased with my new ride.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By !Elvisgp15 on 7/21/2019 at 8:24 PM.

This is my second time leasing a car from this dealership and and againg I was very pleased with the outcome. They went above and beyond to make sure I left there happy with my new lease and I am. Thank you Michael!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura of peabody service

By Jlogy on 7/20/2019 at 3:30 PM. Helped by Holly Oconnor Jennifer pereira , kevin.

Service department is the best in the business . So convenient and do terrific maintenance work when needed . They take care of their clients . J L

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service as always

By Joe D. on 7/20/2019 at 12:59 AM. Helped by Ben Kammerman, Ramon, Cody.

Been bringing my MDX to Acura of Peabody since moving to the area a year and a half ago. Excellent, and efficient service as always. Ben Kammerman has been my adviser all along, and he does a terrific job, and has my complete trust.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always in good hands w Acura of Peabody Service

By ACURA Driver on 7/19/2019 at 4:13 PM. Helped by Richard Osgood.

This has been my dealership for 2 Acura's and 16 plus years. Competitive in their service pricing, pro-active in communication and keeping an eye on safety. The team always goes the extra mile in explaining what's going on, what's needed immediately and what can be addressed in the next visit. Hours of operations are great for working schedules and the dealership itself is nicely equipped for taking conference calls, wifi needs etc. Great partnership for the entire cycle of leasing, buying , trade ins and onging maintenence to get maximum value from the investment in the awesome vehicle itself.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire install and alignment

By Scott, North Andover on 7/18/2019 at 7:25 PM. Helped by Ben Kamerman.

Great experience again with Acura of Peabody and working with Ben Kamerman. The dealership’s pricing is as competitive as my local garage and I know I’m getting service from certified Acura technicians, familiar with the Acura make and models. Even after researching tire pricing, I again found Acura of Peabody just as competitive as the chain store tire dealers.

I would recommend this dealer.