Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1.8  
Friendliness
2  
Overall Experience
1.7  
Price
2.8  
Quality of Work
2  
Service
1.2  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Extremely disorganIzed and hostile attitude

By wtc8208 on 9/3/2018 at 1:41 AM. Helped by Jay.

COMPLETE WASTE OF TIME, DISORGANIZED and HOSTILE ATTITUDE from the manager JAY!! Absolutely the worst purchasing experience ever! My fiance and I were here for an RDX and we managed to get a pretty good deal from the sales associate but they had absolutely ZERO communication between the sales and finance managers whatsoever! First day we were there we spent 3.5 hours and they ended up putting a higher number on paper than what we ultimately agreed on with their sales associate. The finance manager flipped out, raised his voice when we questioned him about the number. We explained then he made a seemingly correct adjustment so we signed. After we got home we tried to work out the numbers again with the loyalty rebate and realized there was a big mistake in their calculations again with an extra $1000. Second day we spent another 3 hours at the dealers waiting for the Finance Manager to correct the numbers. They explained that the higher manager who gave us our deal left early hence all the confusion. However they never apologized and put us to the blame when we complained to their sales manager, Jay, about the ridiculously long wait to have the number finally fixed. His attitude was very hostile and said he refused our business for which we have already paid for! Clearly he was completely clueless. He even said it was our problem for making the numbers confusing and they needed to take their time to “help”. Jay, if you guys hadn’t taken the responsibility to correct it, it would have been a scam that you guys could potentially be sued for!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

The worst car dealer

By Sam123 on 8/6/2018 at 10:43 PM. Helped by Kelly.

This the worst experience I had I would not recommend to my worst anime’s I pick up my car after 10 days supposed to be detailed the car had dog hair all over never wash . I would drive extra 20 miles and never do business with this place . I tried to call the saleswoman she respond she’s too busy

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This is the worst dealer in bay area.

By smisra on 6/10/2018 at 5:42 AM. Helped by Alex.

Acura Fremont is the worst dealer I have ever dealt with. Their sales manager Alex is very rude and unprofessional. I would never recommend this dealer. Try someone else. I wish we had option to give '0' ot '-5' rating.

I would not recommend this dealer.

Overall Rating

1.3  

2   Friendliness
1   Overall Experience
1   Price

Loves holding on to inventory

By PB from Fresno on 8/9/2017 at 8:31 PM. Helped by Kelly Tran.

Spoke with the internet manager on a 2013 Toyota Sequoia that they had in inventory for 60 days. The Carfax showed a goofy second owner that had put on 8k miles on the car in two months. They were asking $35,888 which is on the high end of what the car was worth. I offered $32,500, which was really at the top end of what the vehicle was really worth. The counter offer?..... Nothing!!! Our advertised price is as low as we will go. I sent Kelly an e-mail letting them know that I think they are crazy and moved on. Heading to Anaheim to purchase a 2012 Toyota Sequoia with 4x4 which is also something we really wanted. It is a year older and has 6,000 more miles. The price? $27,000. It is almost like they think the internet doesn't exist and we only can find cars from them. After reading the other reviews on their poor service, I am glad I didn't end up dealing with these folks.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and on the go...

By Yuisaego09@$ on 3/19/2017 at 9:28 PM. Helped by Scott.

I got my car back in December 2016. Walk in, wait about ten minutes then go with a sale rep. Then told him what we want and got the paper work done. Smooth as sailing. I recommend them. My rep was Scott and he was straight to the point. I was treat like sh$t t Acura in Modesto, ca. Compared them I have to said this was great service and no complaints but complements only.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

worst customer service ever

By gizmo on 1/31/2017 at 2:53 AM. Helped by kivon titus, jesus.

I had purchase a 2017 RDX on 1/16/17 from Kivon Titus.As we we look at the car before I purchased it, my brother and fiancé notices some scratches and that after the detailing there were still bird poop on the car. He had told me that he would have the scratches butted out and that he would have the car red-tailed. I was going to leave the car for a couple of hours so that the could in stall my tow hitch and roof rails and rack. I paid cash for the car. They sent me home with a loaner as they installed my accessories. I came back in a couple of hours and my car was not washed properly and the 3 scratches were still there. I had to wait another hour for them to was my car and to buff the scratches. It was dark so when I got home i could see the2 scratches were still there. I called Kivon and he told me to bring it in and he would have it buffed again. He was not there, i talked to Jesus (service manager)So I did and they were only able to get out 1 of the 2 scratches. I continued to complain because I bought a brand new car, not a car with scratches. If I wanted a car with scratches i would have bought a used car. He said he was gonna talk to jesus again on what they could do. so I went home came back the next day so they could try and polish the car. Of course it did not work. They said they could take the door off and fix it that way. I thought that was crazy. I said fine compensate me with something for the car. I'm not trying to be difficult but I brand new car i expect it to be perfect. So after 2 weeks of getting the run around they said "no we can't do nothing. What happen to making your customer happy . I don't think my expectations were too high. I have bought brand new cars from honda, infinity and bmw and this is the worst i have ever been treated. The people there are heartless. There was not emotion involved on their part. Basically "Screw you" we got you money and thats all we want. They were not Sorry miss we can't accommodate you,or let me find away to make this better. I can't believe this car dealership would sell a car that wasn't perfect or to let a customer leave unhappy. I am more than upset and a ashamed to be driving around in an Acura. But now i'm stuff in this car for at least 4 years because i prepaid the services and they car is paid in full. Maybe Im ranting and raving because I'm 6 months pregnant, but I don't think anyone should be blown off like that with a major purchase.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service reviewed

By Not4acuraoffremont on 1/20/2016 at 10:50 PM. Helped by Josef from finance.

Poor after sale customer service. Finance department failed to notify customer in timely manner about their financial obligations to customer. Instead of Acura finance sept, the customer has to initiate and ask questions instead of them advising customer of status of traded-in car account. Very inflexible about addressing their failure. Always putting the burden to customer- probably because they got already what they want- the sale. According to Josef they don't even care about this bad review because they can delete it anyway. Just be careful when dealing with this dealership. If you don't want any headache after sales go somewhere else.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I went to Acura of Fremont on 6/1/13 to perform a regular...

By rockstar283 on 8/7/2013 at 6:47 PM. Helped by Marco and Brian.

I went to Acura of Fremont on 6/1/13 to perform a regular maintenance servicing on my Acura TSX. Marco was my service consultant and during the process, I told him that I have paid extra $3k while purchasing the car about the maintenance package. Unfortunately, I forgot the relevant documents at home, so I could not tell him exactly what I paid for and what the member number was. I was hoping that any Acura dealer can pull all the information very easily from Acura's central server. He tried to find me in some database but did not find me. In the mean time, I was trying to get in touch with Marin Acura from where I had bought my car. Again, their service rep was not present at that time there. So, I had to wait. On the other side, in Acura of Fremont, the servicing was done and they charged me $94. As I could not gather the necessary information and Marco did not find me in the database, I paid the whole amount out of my own pocket. 2 minutes after paying, I received a call from Marin Acura and they talked with Marco and they informed him that I do have a valid Acura Care package and they shared my member number with him. Using that information, Marco was able to locate my records and he told me that I will get my entire amount back by check and someone from the dealership will contact me in the following week. I waited for few days and since nobody from the dealership called me, I reached out to them. They told me that Marco's superior needs to send out the check and he is out due to some surgery. I again waited for few days but again no contact from dealership. I called in again to see whats happening. This time, I got on phone with Marco's superior and trust me this guy was very very arrogant with me and flatly refused to pay me a single dime.As per him, If we provide the Acura care information after the payment was done, there is nothing he could do, as the customer is already charged, so he refused to pay me anything. Now, I called in Acura customer care and escalated this matter. I faxed in the copies of receipt and service performed, to Acura and they said that they will look into this matter. I waited for few days and called in Acura customer service twice. Both the times, I could not talk with the same person, but the other reps told me that my case was under review. I again waited for a week and called them back. This time, Acura informed me that they have resolved this matter with the dealer and dealer will reimburse me. At the same time, they told me that using just my name, any Acura dealer should be able to locate all the necessary information on their computers, including any kind of offers or packages. So, I am not sure why Marco did not find me in the database or he just lied to me about it. Not sure on that as he had already lied to me saying that I will get my entire money back. Then I called in Acura of Fremont and tried to get hold of Marco, but this time, he was on a vacation. I called in again after few days, but could not get to him. He just did not pick up my call. I called him almost 10 times and left 2 voicemails. He neither picked up my call once nor he did call me back.Next day, I called him again. This time he picked up my call and he transferred me to his service director Brian. They kept me on hold for 20 minutes during the phone transfer and I hung up after 20th minute. Then I went to see both of them in person. I talked with Brian and told him about the entire process. Marco was present there too. I told him that this matter is out of hand now and it has been handled very unprofessionally by the dealership. The service practice is very unethical and unpleasant for the customer. Brian promised me that he will reach out to his GM and send me a check of $56 only, which is not what I paid to him ($94), as Acura was refunding only $56 to the dealership. So, I have lost $38 here. He told me that the check will be sent out to me in next few days. Its been more than a week now and I have not received any check. I just called him again (probably my 25th call on this matter) and talked with Brian. He told me that they have already sent my check on 30th July. As I have not received any check, I asked him to which address he sent it out and he told me a wrong address. He told me that this is the address that I gave him, which is a complete flat out LIE. Why will a customer give a wrong address, when he knows that he is going to receive a check on that address. So, I told him my correct address again and he told me that they will have to wait for the check to come back to them in order to issue another check on my current address. At this point, I have no idea how much time and energy this process is going to take. I repent my decision to go to Acura of Fremont. I will never set my foot again in their location as this is the most unethical, unprofessional and cheater dealership I have even experienced in my life. I will not recommend this dealer to anyone.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Jerry Loftis, who is the finance manager at acura of...

By Jake B on 10/31/2012 at 8:44 PM. Helped by Jerry Loftis.

Jerry Loftis, who is the finance manager at acura of Fremont harassed me for no reason. He was totally unprofessional. I would not recommend anyone to buy a car from here. You may get a car at a very good price but they make the whole transaction process look like a nightmare.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

You always hear the nightmare car buying stories, this...

By ebpuma on 9/1/2012 at 2:23 AM. Helped by Carol Wong.

You always hear the nightmare car buying stories, this however was truly a dream experience. Smooth, no-nonsense, direct & honest. Great deal, great client service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I would not recommend purchasing a car or having your...

By match13 on 3/1/2006 at 9:52 PM. Helped by Manager.

I would not recommend purchasing a car or having your services done at this dealership. Their customer service was horrible and they had no knowledge about their cars. After I purchased my car from this dealership my information was inputted incorrectly and I had to resend all my information so I could pay my bills online and view my account. DO NOT COME TO THIS DEALER. I would highly suggest going to redwood city because they have outstanding customer service.

I would not recommend this dealer.