Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Isaac in Sales for the best experience

By Bu Cuz Bu on 9/20/2019 at 9:13 PM. Helped by Isaac.

My salesman Isaac made all the difference for making my buying experience a successful and enjoyable one. He spent all the time I needed to get familiar with my purchase and lease options and helped me get the best deal possible. I highly recommend him to anyone wanting to drive an Acura!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By Acura Service on 9/17/2019 at 7:21 PM.

Great service department. Larry, who serviced our car, is very friendly and knowledgeable. He thoroughly and patiently explained what services were provided and what to expect next. We look forward to working with Larry again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfying.

By service review on 9/13/2019 at 2:26 AM.

My service rep was Jacob, who was very accommodating and answered all of my questions with patience and followed up on all of my requests.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By SUV Mom on 9/12/2019 at 5:28 PM.

I bring my car her for all car service and repairs. Larry handles my service. Friendly, knowledgeable, informative, takes care of me and I have no problem. Recommended service advisor. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional!

By KFortin on 9/6/2019 at 3:55 PM. Helped by Paul Furtado.

Paul has always been very helpful this visit as well as my other visits with the service department. I always look forward to the exceptional service. Paul never fails.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Frankie on 9/7/2019 at 6:41 PM. Helped by Paul Furtado.

Paul was my service advisor and kept me informed of all necessary work that needed to be done. Great, personable, and friendly. I am active duty military and he was a veteran and we clicked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great fast service.

By psd1occc on 9/9/2019 at 7:09 PM.

Easy to make and appointment for a B1 service. Got a time and date i want. arrived on time and they took me in right away. In and out in and hour and a half.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Aloha on 8/8/2019 at 6:58 AM. Helped by Paul Furtado.

Knowledgeable service consultant. This was my first service and he explained the process and was very informative. Made me feel comfortable and would definitely recommend this consultant to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, courteous, relaxing, and friendly service! Outstandi!

By Lu1418 on 8/7/2019 at 10:59 PM. Helped by Roger (shuttle driver).

Outstandinge service was great!!! Service representative Jacob Pokipala provided outstanding service, it was relaxing, comfortable, and quick, the shuttle driver Roger, (I think that was his name), was also very hospitable, and drove me back to work, in a very nice, clean, and comfortable Acura MDX...great ride! Please also note, that I made my appointment online at 730am that morning, for a 9am appointment, and all transitions occurred very quickly and smoothly...even the lounge or waiting area was very comfy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Aimhigh111 on 8/1/2019 at 4:00 PM. Helped by Service attendant Driver who drove me to my place while vehicle in service..

I received an outstanding service from Mr. Larry Yip and his staff. I want give them kudos, for the VIP Treatment from my arrival, driving me back to my work, picking me up, completing my service, and a carwash to finish it off . Overall a truly exceptional service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better than exceptional!

By Ric on 7/27/2019 at 3:52 PM.

The service I received yesterday, from the moment I stepped out of the car until I got back in, is best described as world-class!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome service

By Liv on 7/20/2019 at 9:30 PM. Helped by Paul.

Service was fast and excellent, and Paul was being so helpful. Manager was very accommodating was running to about closing but they still let me in. Thanks to Ms. Chanel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best dealerships on Oahu!!

By Sjoo on 7/25/2019 at 4:29 PM. Helped by Shawna lei santos.

Me and my boyfriend have gone to probably more than 15 different dealerships in oahu private/offical combined. We had a couple deals that almost went through but didnt and were frustrated with how long the buying process took. Then we met Shawna from Acura Honolulu and she was so consistent with her communication via text message. She answered our questions straightforwardly without beating around the bush. Our first car that we were interested wasnt quite our fit but she helped us find a different car closer to what we were actually looking for. We went in again to see the car and test drove it once. We took a couple days to think about it and eventually returned bc shawna was so good at her communication and was so honest about things. We went in again and bought the car and the process didnt take that long- it was quick and very well done. We drove out with our new SUV... and finally concluded our 2 month long search for a good car! If anyone is looking for a trustworthy dealer, go ask for Shawna at Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura MDX

By AcuraMDX on 7/14/2019 at 6:16 AM.

Was able to get all my questions answered and helped me find the best deal/finance package that was the best for me. Would definitely go back. Was the most helpful dealership on the island and I went and visited at least 5 non-acura dealers on Oahu.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Prompt and courteous service

By HarveyPT on 7/13/2019 at 4:10 PM. Helped by Paul Furtado and Shuttle Driver.

Paul explained what was going to happen, estimated cost of service and estimated time of completion which were all very accurate. The shuttle got me back to my office in plenty of time for my first patient. All in all very stress free service. Thank you Paul and shuttle driver.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy with the service

By kris10m on 7/13/2019 at 2:03 AM.

Went to see Larry Yip for my B1 service. He was great as always. He had me in and out, even before my appointment time. I caught a shuttle back to work and my car was done before the promised time. Shuttle driver came to pick me up at the exact time i requested. Both drivers were awesome (thanks, Roger and Joe!) They communicated with me and got everything done efficiently. The dealership looks great and the waiting area for service is very nice. I will only bring my car here for servicing. This was the best experience i've ever had. I think because the new dealership is now complete, they've finally been able to fine tune everything. It was flawless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient service

By Jamieu on 7/11/2019 at 6:28 PM. Helped by Paul Furtado.

The staff was very friendly and greeted me immediately. Paul was very efficient and explained every-thing in detail. He was friendly and pleasant to work with. He also followed up after the job was completed. I would go back to him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

20K miles service

By DG on 7/11/2019 at 2:32 AM.

I was immediately met by service advisor when drove in, welcomed to wait at the customer lounge, and when I asked how long it would take, the maintenance was completed within the time that was estimated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Rodosan on 7/3/2019 at 12:34 PM. Helped by Change Leel-Ibana.

I highly recommend this dealership and the high performance vehicles, I am ready to purchase SUV for my wife sometimes this year all the 2019 model looks amazing

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Colin Sato is the man to see.

By @hawaiianmark54 on 7/1/2019 at 12:36 AM.

Colin goes above and beyond to inform and get you into a car you will love. He knows his cars. Big aloha to him from our ohana.

I would recommend this dealer.