Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
2.3  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve was great!

By LIMU on 11/12/2017 at 5:41 AM. Helped by Steve Canastra.

This is my second time leasing a car from Acura of Maui. Even though there’s an Acura dealership on my island, I was turned off by their negative attitude when I went there. Leased a TLX last time, leasing an MDX this time and experience is very positive. Easy. Courteous. Friendly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Steve Sales Man

By 12345KKK on 2/21/2017 at 1:00 AM. Helped by Steve, Linda.

On 12/24/2016 I purchased a vehicle from acura and then not even a week later it started to make some wierd noises, so I called up acura and had the service people take a look at it and then they ran the numbers on how much it will costs to fix. So i told the sales man that i wanted them to fix it and since that day they been giving me the run arounds on getting the part which to find out they havent even ordered the part. So I got sold a car that is broken. They have the worst customer service ever. Dont ever buy from these people. They have no aloha spirit

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Sales manager Linda was rude

By Jeff on 12/26/2016 at 2:32 PM. Helped by Linda and Steve.

I leased an MDX from this dealership 3 years ago for my home on Maui, and the experience was great. Came back to get a new MDX, and it was a different story. I was passed off to the sales manager Linda. Honest and direct answers to questions were, let's say, a challenge with her. I made an offer that was fair based upon dealer invoice and was responded to rudely with bs car dealer claims like "I have no idea what my invoice on the car is" "I added all weather floor mats" and "I am losing money on this deal t the price I offered you." As the owner many cars on the mainland from Mercedes to Porsche to Ferrari, I know how buy or lease a car and am fair and reasonable. Linda is not. Try BMW, Lexus, or Mercedes.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase experience ever!

By 944fangirl on 9/27/2016 at 4:05 PM. Helped by Steve and Michael.

Went in to purchase a used 944 s2 Porsche and had the most pleasant, no pressure, hassle free car purchase of my life! All members of the sales team were great especially Steve and his boss Michael. mahalo Acura of Maui!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By Valued Car Buyer on 5/5/2015 at 4:18 AM. Helped by Linda.

I just went to buy this vehicle for the price listed $25,995 and I was told that the price was $28,995.... bait and switch??? Then I was told it was an error and the page was removed but it is still listed at that price??? I would never buy a car here nor would I recommend this untrustworthy establishment to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Decision Ever

By Jocelyn Taal on 3/12/2015 at 7:14 AM. Helped by Patrick Ibarra Jr,.

My family was in the market of purchasing a new car. After searching Acura Maui online from Lana'i, Patrick contacted us about the vehicle, picked us up at the harbor and welcomed us like family. He was very professional in the process and made us feel comfortable. So far, we've bought two cars and plan to buy more in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Avoid -Sales Manager that plays mind games.

By Kandy Grantz on 12/11/2014 at 2:36 AM. Helped by Linda.

The lead sales manager Linda is difficult, disrespectful, and paranoid. Her entire demeanor gives off a horrible vibe. Because of Linda my recommondation is choose a different dealership, even if that means you can't get an Acura. She held the spare key to my car even after I signed finance papers and arranged for a wire transfer for the full amount of my car. So either way the dealership was paid even if my wire transfer failed. I guess she enjoys holding power over others and will do anything to keep it the power. Even if it's as simple not giving you the spare key. Now that's a true powertrip/mind game. Buying a car is painful enough add a Sales Manager that plays mind games equals my recommendation to avoid this dealership.

I would not recommend this dealer.