Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.1  
Quality of Work
4.6  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mreneasmith0611 on 11/3/2018 at 6:24 PM. Helped by Kam.

I always have great service at Acura of Memphis. My experience is always the best service ever. The service center cares about me like family instead of s customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the BEST I’ve seen!

By Joy on 11/7/2018 at 1:56 PM. Helped by Cal and Doris.

Acura of Memphis makes car repair much more palatable! Great service department (beyond compare), fair prices, and a wonderful complimentary snack/ coffee bar and car wash!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Value of Coupon

By Adenton on 11/4/2018 at 3:49 PM.

I feel like the coupon that I received in the mail was kind of misleading. It really did not save me money. I could have gotten the same service somewhere else at the same or cheaper price.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Routine Service

By Jd on 10/31/2018 at 6:50 PM. Helped by Brian.

They got me in and out very quickly which is the most important thing to me. Car was returned clean and ready to go when promised.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Overall Experience

RDX shocks

By Not a Good First Impression on 11/1/2018 at 2:06 AM. Helped by Brian Richards.

our RDX was diagnosed yesterday to need new shocks. we were told the shocks would be in today. then we received a call this morning and were told to come get our vehicle because the shocks have been back ordered for three weeks. it is disappointing to us that a routine part for a 2016 vehicle would be backordered for three weeks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Silver Bullet on 10/29/2018 at 11:26 PM. Helped by Michael Surgeon.

Knowledgeable staff, Mike Surgeon was very professional and helpful. The vehicle was cleaned to perfection, and exactly what I was looking for. I would recommend this dealership to friends or family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great

By Suv,prjut on 10/28/2018 at 4:41 PM. Helped by Russ.

Russ did a great job, he really worked hard for us.we enjoyed working with him,even with the drive from Huntsville , Alabama we would come back again.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service

By rs80 on 10/16/2018 at 8:06 PM. Helped by Samantha Seymour.

Very professional service: setting up appt, monitoring progress, completing service in a timely fashion. Excellent facilities. The only drawback is that it is pricey. You get what you pay for.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Won’t go here again!

By Mj19 on 10/20/2018 at 11:43 PM. Helped by Jeff in finance.

Made promises to get me to drive there twice (1 1/2 hour each way). Jeff is finance is rude and lies. Thank you to Little Rock Acura for DELIVERING my new 2019 RDX and making the deal that Jeff said no one could make (the one he lied about to get me there). Acura of Memphis has lost my business forever - I WAS a repeat customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check my Acura

By Mrs on 10/20/2018 at 6:18 PM. Helped by Justin.

This was my first Acura I purchased. And my services great just great. They were very professional people. I enjoy my first Acura services with Acura of Memphis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By lblevingston on 10/19/2018 at 11:01 PM. Helped by Justin Cole.

Very courteous and prompt service. I appreciate the email sent to me by Acura which specified the needed tires and their price for purchase and installation.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Oil change

By Big dude on 10/11/2018 at 4:15 PM. Helped by Jay Gullette.

Was good and quick with very nice Nd and courteous staff the explained all that need to be done and the waiting room was nice and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliable Service

By Darth Vadet on 9/28/2018 at 4:54 PM. Helped by Doris, Service Agent. Professional who makes ACURA a great experience..

My Service Agent, Doris, gives energy to customer service. I have high confidence in the service my car receives. Appreciate the attention to detail the techs give my RTL. ACURA is a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Professional and explained the solution so I understand

By Plan4it on 8/29/2018 at 10:00 PM. Helped by Samantha.

I was not there long and my Service person was fantastic. Very professional! She kept me informed and I also appreciate the clean up of my Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service. Very attentive.

By Sandy’s review on 8/25/2018 at 5:28 PM. Helped by Brian Richards.

The staff was so friendly and seemed to really care about your concerns and needs. Brian Richards willing to go above and beyond your needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Took Advantage of my Senior Citizen Mother

By Memphis Girl on 6/22/2018 at 1:15 PM.

Avoid this dealership. My senior citizen mother was visiting me in Memphis. She decided to buy a car and found one she liked here. They totally took advantage of her. She paid cash...they charged her $599 for paper processing. They were supposed to mail her a second key...a month later she was still waiting. Now they told her she has to drive 4.5 hours to pick it up. They did put new tires on the car, but they did not put the run flat tires and sent her off without a spare, jack, compressor...If she has a flat, she is stranded. She also asked if the recalls had been taken care of and the salesman told her they couldn’t sell the car if there was an open safety recall. However, when she put the vin # in the Mercedes website, it showed an open safety recall for airbags. She called several times with no response to address these issues with the dealer and they are only addressing the issue with the key because it was the only thing in writing. We both heard the sales person say they would mail her the key when they mailed her the paperwork. So now I have to worry about mybsenior mother having a flat... I am in the market for a new car but I will not step foot in that dealer ever again.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware ! Do not deal with this dealership ! Very frustrating

By Anand on 6/9/2018 at 6:05 PM. Helped by Name not listed here ...

Absolute chaos ! sales person does know many things and he almost always says “I don’t know and I will check and get back “ ! Person from finance gave wrong numbers rather way off numbers and based on that when negotiation started we got new numbers and the reasons were given were - wrong car chosen for running high level numbers and most frustratingly “the price is incorrect in our system” ! Unbelievable !!! Will never recommend this dealership ! Seems like a total fraud !!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10 yr service

By Nrkenny on 3/30/2018 at 11:40 PM. Helped by Samantha Seymour.

Great dealership. Have taken my TL there since I bought it new and they have always taken care of me. Just got plugs and fuel system and oil change done, full report on rest of the car and a complimentary detail. These folks are the best.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick & efficient B1 Maintenance with great service

By Jmrv on 3/12/2018 at 8:35 PM. Helped by Kam Caldwell.

Mr Kam Caldwell expertly provided maintenance details, super polite and well spoken. He made the experience “painless” and was spot on in terms of length of waiting time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change, tire rotation, wiper blades

By Yolanda on 3/12/2018 at 5:57 PM. Helped by Doris.

My service experience was great from beginning to end. Doris, my service advisor, was great. She made me feel very welcomed, and kept me informed.

I would recommend this dealer.