Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.2  
Quality of Work
4.5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love my car

By Bill on 8/22/2019 at 12:08 AM. Helped by Chuck Ritchie.

Chuck Ritchie did a great job selling me my car. Easy to buy with no haggle pricing. Very patient and knowledgeable about the car Thank you

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible horrible horrible!!!

By ACS86 on 8/19/2019 at 5:05 PM.

From my very first experience with buying from Acura of Memphis the service was horrible... I went into the dealership in 2013 with no particular vehicle in mind to purchase but ended up finding a very nice fully loaded Mercedes GL450... I traded my Infiniti G35 in to only receive a “nice” lemon... after about 2 weeks of the lemon they agreed to finding a vehicle on the lot for the same price of the Mercedes... I then got an Acura MDX in which didn’t have all the whistles of the Mercedes or my Infiniti that I traded in... but it was nice. I actually ended up really liking it to the point I kept it 5 years (and still have it). Once I paid it off (early) I received a letter in the mail from the bank saying I may be entitled to a refund for any extra products I may have purchased with the SUV. I called Acura continuously for over a month getting the run around and leaving multiple messages with no returned calls. Finally, I spoke with someone who was willing to assist me. They got my contact info and was going to mail me some papers to sign. Needless to say I never received any papers. So I had had enough, I made a hour and 30 mins trip to Memphis because I lived in Mississippi to talk to someone face to face. When I talked to someone in finance, he told me “technically” I would get minimal refund to then telling me I would receive no refund for the gap plan that I had purchased with the vehicle because it was a fee to cancel the services and the fee would exceed what I would get in refund. So I said thank you and left... and to NEVER return again! I wouldn’t advise anyone to shop at that location. Horrible, horrible, horrible!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal midst personal stress!

By Senior on 12/28/2018 at 12:09 AM. Helped by J. Gullette.

Was visiting in Memphis when my battery quits..not good for a 77 year old single female but Acura dealer a savior!Such a relief

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smiles, smiles, and more smiles

By Nikki on 12/20/2018 at 11:51 AM. Helped by Cam, Doris, the cashier, and the new young lady.

Everytime I go to get my SUV serviced I am greeted like a loved family member. They have me in and out. My SUV always looks as if it just came off the showroom floor. Laughs and laughter always fill the room whenever I go. I truly love going to my dealership just because of the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By RedSS on 12/12/2018 at 10:08 PM. Helped by Ron Freeman, Alan Ellis.

Mr Freeman did excellent job as salesman. I had a very good offer on my trade. I used dealership for application. I was riding within a hour. We purchased a like new Camaro SS. Awesome experience. I will buy from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

top notch from beginning to end

By Stevie Ray on 12/8/2018 at 5:41 AM. Helped by Michael Harrison, Allen, Jeff, Travis, and Russell Matthews.

From the time I walked in to coming back to purchase a vehicle, the staff was knowledgeable, helpful and I felt like weren’t trying just to make a sell but build a relationship. I got a great suv and felt I was treated very good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

N0 haggle experience

By Jimmy on 12/8/2018 at 2:42 PM. Helped by Chuck and Jeff.

This was the best car buying experience I have ever had.. I am a senior citizen and was treated with respect and honesty. You don't get that these days at a lot of the so called car dealers. I did all my research online and found the safest car to buy at the best price. Great job Acura of Memphis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, nice employees

By Carmack, Cora on 11/30/2018 at 2:53 PM. Helped by Dee Ann Turner.

The sales people greet me at the door. They are eager to help direct me to the correct location and I my experience is pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura Service Experience

By Reginald S. on 11/19/2018 at 1:36 AM. Helped by Brian Richards, Kam Cadwell and Doris Merritt.

I took my 2009 Acura Tl in for service to replace worn oil pump seals on 11/16/18. Brian Richards, service advisor, greeted me and began to explain the time frame to complete the required maintenance task. Since it was going to take a full day to complete the task he suggested a rental car. I was glad Brian made that suggestion since it would be the next day when my vehicle woud be ready. It's people like Brian who makes a customer feels like they have your back and care about you. From the time you walk through the door you can tell that customer service and satisfaction are paramount. I always look forward in having my vehicle serviced with Acura of Memphis. Reginald S.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mreneasmith0611 on 11/3/2018 at 6:24 PM. Helped by Kam.

I always have great service at Acura of Memphis. My experience is always the best service ever. The service center cares about me like family instead of s customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the BEST I’ve seen!

By Joy on 11/7/2018 at 1:56 PM. Helped by Cal and Doris.

Acura of Memphis makes car repair much more palatable! Great service department (beyond compare), fair prices, and a wonderful complimentary snack/ coffee bar and car wash!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Value of Coupon

By Adenton on 11/4/2018 at 3:49 PM.

I feel like the coupon that I received in the mail was kind of misleading. It really did not save me money. I could have gotten the same service somewhere else at the same or cheaper price.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Routine Service

By Jd on 10/31/2018 at 6:50 PM. Helped by Brian.

They got me in and out very quickly which is the most important thing to me. Car was returned clean and ready to go when promised.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Overall Experience

RDX shocks

By Not a Good First Impression on 11/1/2018 at 2:06 AM. Helped by Brian Richards.

our RDX was diagnosed yesterday to need new shocks. we were told the shocks would be in today. then we received a call this morning and were told to come get our vehicle because the shocks have been back ordered for three weeks. it is disappointing to us that a routine part for a 2016 vehicle would be backordered for three weeks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Silver Bullet on 10/29/2018 at 11:26 PM. Helped by Michael Surgeon.

Knowledgeable staff, Mike Surgeon was very professional and helpful. The vehicle was cleaned to perfection, and exactly what I was looking for. I would recommend this dealership to friends or family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great

By Suv,prjut on 10/28/2018 at 4:41 PM. Helped by Russ.

Russ did a great job, he really worked hard for us.we enjoyed working with him,even with the drive from Huntsville , Alabama we would come back again.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service

By rs80 on 10/16/2018 at 8:06 PM. Helped by Samantha Seymour.

Very professional service: setting up appt, monitoring progress, completing service in a timely fashion. Excellent facilities. The only drawback is that it is pricey. You get what you pay for.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Won’t go here again!

By Mj19 on 10/20/2018 at 11:43 PM. Helped by Jeff in finance.

Made promises to get me to drive there twice (1 1/2 hour each way). Jeff is finance is rude and lies. Thank you to Little Rock Acura for DELIVERING my new 2019 RDX and making the deal that Jeff said no one could make (the one he lied about to get me there). Acura of Memphis has lost my business forever - I WAS a repeat customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check my Acura

By Mrs on 10/20/2018 at 6:18 PM. Helped by Justin.

This was my first Acura I purchased. And my services great just great. They were very professional people. I enjoy my first Acura services with Acura of Memphis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By lblevingston on 10/19/2018 at 11:01 PM. Helped by Justin Cole.

Very courteous and prompt service. I appreciate the email sent to me by Acura which specified the needed tires and their price for purchase and installation.

I would recommend this dealer.