Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.6  
Friendliness
2.6  
Overall Experience
2.6  
Price
3  
Quality of Work
3  
Service
1.2  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

horrible service

By wageronme on 6/28/2017 at 3:19 PM. Helped by shane and the general manager think his name was bob.

Please see my Google review. Its about how they could not figure out how to have a tow company that was 5 blocks from them return a car back to me. So I had to call Acura Corp to get help

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Unprofessionalism

By avalans2 on 10/6/2016 at 6:24 PM. Helped by Shane.

I scheduled service for my Acura TL then received a call as I am on my way to the dealer that they wouldn't be able to provide the services they promised. I understand that situations change so I rescheduled for another day. On the day of my second appointment , I took off work early just to get there on time but received the same phone call and and was told that they wouldn't be able to provide the services again. Just want to thank you for the overall level of customer service as I will take my business to a different dealer

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional Sales Members fighting for commissioned sales

By tty558 on 9/30/2016 at 5:46 PM. Helped by Harvey.

The sales members aren't aware of the sales process and fight for clients coming into the door. Stay away from dealer for all reasons

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new MDX

By acuraoftroy on 2/19/2016 at 2:45 AM. Helped by Victor Burguess.

The salesman was very professional and helpful in explaining all the new features of the MDX. The Service Manager was very friendly and we appreciated his assistance with our 2007 MDX. We would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By 12 Odyssey on 11/21/2015 at 2:17 AM. Helped by Victor Burguess.

I saw a vehicle online that I had inquired about via email (it was Sunday and they were closed, plus I live 4 hrs. away). I observed their hours for the following week and new that they opened at 8:30 Monday. I figured I might get a call back later that day, or maybe Tuesday? Low and behold my phone rang at 8:35 on Monday morning, all of my questions were answered promptly by the salesman Victor (who I highly recommend)! I was able to "reserve" the vehicle for 24hrs. which gave me enough time to get their and check the vehicle out in person. I ended up trading a vehicle in (which they gave me a very fair price for), the whole process was completed in a day. I left their with a big smile on my face, couldn't have been happier with the whole experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car purchase and service work.

By Happy Acura Owner on 8/21/2015 at 12:34 AM. Helped by David, Greg, Tom, Jeff,.

Great Dealership. Everyone there treats me like a king. Weather it is a new car purchase, service, or just questions, Acura of Troy employees are friendly and very helpful. I highly Recommend this Dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dan2015 on 6/6/2015 at 7:11 PM. Helped by Victor.

Purchased a new Acura MDX and the whole experience was great - no complaints. Excellent price, and wasn't pushy in making the sale, nor did I get ignored because of our age. You can tell they care when the sales person is willing to answer questions for you after you've had the car a few days and isn't earning a commission to talk to you at that point. They seem genuinely helpful and that they want to service their customers to the best level possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By smt on 5/28/2015 at 9:46 PM. Helped by Hoover Harvey.

I recently purchased by third new vehicle from Acura of Troy and, like my previous purchases, my experience was wonderful. They did not have the MDX I wanted on the lot but they tracked one down quickly without ever trying to talk me into a different vehicle that they had in stock. My salesperson kept me updated and was very helpful teaching me the new technology. I have used the service department for all my maintenance on my last two vehicles and will continue to do so with my new car.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Should've known

By carfan on 3/28/2015 at 12:58 AM. Helped by David.

Should've known when I bought my vehicle that this was a bad dealership. They promised me a cargo cover when I agreed on the vehicle and price but then when I went to finalize the deal, they stated that they wouldn't give it to me because I didn't close that day. The service department is even worse. I was quoted one price when I went to go install my runningboards on my truck then when I went in with the coupon they jacked up the price more than what I was quoted to cover the difference. The lady at the cashier window didn't even greet me when I walked up to pay because she was too busy looking at her phone. Even the sales manager walk so fast that he doesn't even greet his customers. I've been going there for a couple years but this will be the last time. I would rather take it to a local mechanic than to keep going back to that dealership. This is the closest Acura dealership to my house. All the others are at least 30 miles away but as I stated I will not be going back there. Go somewhere else if you want good customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Experience

By RSE on 12/24/2014 at 2:27 PM. Helped by Victor Burgess.

We have leased our last 2 vehicles with Acura of Troy. To our dismay,, our Salesperson Dennis had retired. Sales Manager, Tom, found a perfect fit for us with Salesperson Victor Burgess. Victor treated us like part of the Acura family and found the perfect TLX for us! We love our Acuras and the Dealer Experience is what brings us back to Acura of Troy every time! Victor made the Sales process smooth and timely--perfect for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase

By RM11 on 10/20/2014 at 11:51 PM. Helped by David Elledge.

I have recently been to several different dealerships looking for a new vehicle. I was very fortunate to be recommended to see David Elledge at Acura of Troy. He showed me an MDX and after test driving it I decided that this was the vehicle I was interested in buying. David was a great sales person. He was knowledgeable about the car, he took all the time I needed to answer all my questions ( he never made me feel that I asked too many), and he was very pleasant. The paperwork process went smoothly and within several days I was able to pick up my car. When I picked up the car everything was ready and David made sure I was comfortable with all the settings before I left the dealership. I have had the car for over a week now and have really enjoyed it. David was very helpful and professional. I would highly recommend him. Rebecca M.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A Happy Customer

By Robert Tell on 10/7/2014 at 7:11 PM. Helped by Victor Burguess.

Just leased a 2015 TLX from Acura of Troy. I've bought a lot of cars in the last 50 years and this was, by far, the best dealership experience I ever had. Unlike my recent experience at another local Acura dealer, my salesman, Victor Burguess, was low key and accommodating. He patiently answered all my questions without ever trying to use high pressure tactics to close the deal. He went out of his way to make sure that the car was a good fit for me. His general manager was, likewise, professional and businesslike, and made sure I had a good financial deal without the usual games car dealers like to play. I can't speak for their service department yet but, judging from the high quality of dealership management I experienced, I expect top notch service. I recommend this dealer highly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Don't bother with Acura of Troy

By AMJ041513 on 8/15/2014 at 6:35 PM. Helped by NO CLUE AS THEY ALL REFUSED TO SPEAK WITH ME, LET ALONE GIVE ME THEIR NAME OR ASK FOR MINE.

So I walk into the Acura dealership in Troy, MI. The dealership is devoid of any customers (as far as I could tell, anyway) and I'm guessing that all of the salespeople were at their desks doing whatever. It was the only dealership that I visited where nobody bothered to greet me. By the time a salesperson spoke to me, I had already done a loop around the showroom and had opened up a vehicle to see the interior. At that time, I was greeted and that was it. After I finished my second loop around the showroom floor, I approached the salesperson that had said 'hello' to me and asked him if he had a minute to answer a couple questions. He did so, but at an absolute minimum. I would still like to give him credit as he was the only employee to speak any words to me. I don't know if it was the fact that I appear young than I am, if it was the fact that I wasn't wearing my nicest clothes or the fact that I am a woman - but I most definitely got the feeling as if I was profiled and therefore not worth their time. Little do they know that I have enough money to my name to purchase a handful of brand new Acura's, on the spot, in cash. Your dealership really screwed the pooch on that one, Acura of Troy! Moral of the story is - if you're looking to be treated with respect and to have an enjoyable car shopping experience, DO NOT GO TO ACURA OF TROY. Unless of course, you're an older male that projects the appearance of sleeping on a mattress made of money, then I'm sure they will swoon all over you.

I would not recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness

I took my car in for service and received a loaner that...

By Wardsly1 on 1/8/2014 at 2:12 PM. Helped by Greg & Meghan.

I took my car in for service and received a loaner that is a year newer and AWD...now I'm trying figure out a way to keep it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a brand new 2001 Acura MDX in its first model...

By Shill1 on 11/28/2011 at 12:48 PM. Helped by Greg Platz, Jennifer Brankiewicz.

I purchased a brand new 2001 Acura MDX in its first model year. I took the car for its initial scheduled maintenance to the service department at Acura of Troy, Michigan and I have been a loyal customer ever since. I finally donated my Acura to charity this week at 175,000 miles. I don’t want to turn in my car without letting you know about the exceptional service I have received from Acura of Troy over the past 10 years. Service manager Greg Platz, service advisor Jennifer Brankiewicz and the rest of the Acura team have established a standard of service over the years that has been unmatched by any other dealership I have encountered. They are flexible with their scheduling, prompt and accurate with their estimates and response times and always have the customer’s convenience in mind. Whether it is a loaner, a ride home or a hot cup of coffee while I wait for an oil change, customer service and convenience is always paramount. Quality vehicle service and maintenance is provided, and my car was always returned washed and vacuumed. On the rare occasion when we had a service issue that needed to be readdressed the team immediately apologized, accepted responsibility and promptly remedied the problem. Truly, this rarely happens in a customer service environment, but it happens with the team at Acura of Troy. I also want to complement the personal touch that Greg and Jenn provide. They are friendly, warm people that take a genuine interest in and care for their customers. It has been a true pleasure working with them. I have sung the praises of the quality of service at Acura of Troy to others throughout the years. I have had exceptional service delivered by exceptional people, and it has been a pleasure doing business with them.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I went to the dealer for a routine oil change. As a...

By sookhyun on 10/15/2011 at 3:18 AM. Helped by Greg (service manager), Todd (service consultant).

I went to the dealer for a routine oil change. As a complementary service, Acura of Troy also performed an inspection stating my battery as "GOOD". The service tech even returned my car with a complementary tire plug as they had found a screw in the tire and had re-installed the passenger side blinker light (the bulb was fine, just not put in in properly). I did not ask for this, nor did they notify me of these problems before fixing them. And that's just the problem... As I was driving home, I noticed that the blinker (on the same side as the light bulb that was re-installed) started to blink double-time. I called the dealership as soon as I arrived home. Greg, the service manager said to bring the car back any time. Later that evening, I tried to start the car up to run some errands, only to find the battery was completely DEAD. I brought the car to Acura of Troy the next morning. Acura of Troy completely denied that their mechanic replacing the light bulb and the subsequent increase in speed with which the blinker ticked had anything to do with the battery draining. Clearly, the mechanic had shorted my battery, causing it to drain beyond repair. I was forced to purchase a new battery. Furthermore, because Acura of Troy had "fixed" the hole in my tire using a rope and glue, I was forced to replace the tire. If I had known about the problem before Acura of Troy had fixed it, I would have taken it to the tire store and had them fix the tire properly (from the inside of the tire). Instead, I was stuck with an unsafe tire. I'm extremely disappointed by the level of service I was provided. I will not return to this dealership to purchase a vehicle or to service one. I will continue to tell others of this experience. I will not stop until Acura of Troy fixes this situation.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealer stood up for me in a difficult situation. My...

By Joan Schloop on 4/23/2011 at 12:17 AM. Helped by Tom (Sales Manager), Gary (Service Manager), Dennis (sales.

This dealer stood up for me in a difficult situation. My 2002 MDX (purchased new and always serviced there) had 167,000 miles on it. I had brought it in for intermittent "rumble" noise about 3 years ago. They couldn't find it nor did an independent service. Never got worse until this past Januarry 2011 when the transmission seized up very suddenly as I was driving causing a dangerous situation on the road and the car could not be pushed away. I was angry and upset after finding this transmission for this model has a history of failing. The service department agreed to go to bat for me with AcuraCare and was able to have them cover the majority of the repair cost. In addition, I was now wary of a rebulit transmission but didn't feel I could afford a new car. Without being at all pushy, Tom the sales manager, gave me a great trade-in and deal on a 2008 MDX with 100,000 warranty. The salesman, Dennis, continues to give me lessons to operate my new "technology". Basically, they restored my faith in their dealership and will keep me as a customer for many years to come.

I would recommend this dealer.