Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Worst car buying experience ever

By Mike on 1/3/2018 at 3:39 AM.

Tried to view a car this company listed online as available. I got no less than 4 different stories as to where the vehicle was and supposedly when it would be available to test drive. Nothing but excuses and broken promises. This company employs borderline legal business practices. This was a cash in hand deal for this dealer.......i went to Hendricks instead.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Age Discrimination at the car dealership

By Abused Customer in NC on 12/29/2017 at 5:44 PM. Helped by jerry mcintosh.

I made a car purchase on 11/27/2017. I am new to the area and I apparently made a huge mistake purchasing a car from this place Adams Auto Group. My credit is good so I got a great deal from my bank. Ricardo Burress mishandled the transaction by using my former NY address and instead of correcting the information, he told me that I am incapable of understanding how the process works. When he sold me the car, I understood he wanted the sale. Now that there is an error on their part on something as simple as the address, I have been condescended to and disrespected. As a customer I feel hood winked. This company does not value their customers nor customer service. I regret ever spending a dollar in this establishment and I urge all other potential customers to take their money to a dealership that knows how to treat paying customers. Stay away from Adams. They do not believe in treating you well. Once they get their sale, they do not care about you as a customer!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Reliever

By Bscolsto on 12/21/2017 at 11:46 AM.

After going to 15 dealerships and baring the stress of finding a car, I ended up at Adams Auto Group and it was a huge stress reliever. I was over searching for a new car and decided to give Adams Auto Group my last chance and they won me over. Terrique listened to my needs and he put me in a nicer car than expected. I would definitely recommend them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Dodge Charger

By Bigrodney93 on 12/8/2017 at 5:27 PM.

I Had A Great Time There Was Great Sales Great Service Great Car Communication Great I Highly Recommend This Dealership And They Also Have A Lot Of Care

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Jessaye on 12/9/2017 at 2:20 PM.

Great service any concerns I have they informed me on! They also Made the experience great simply because they weren’t push unlike other dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He made investing in my first vehicle a breeze.

By Monayaengle on 12/8/2017 at 5:29 PM.

Barry was awesome. I didn't feel as though he was just trying to sell me a vehicle but he actually took into consideration what I was looking for in a car and also stayed within my price range. I came in monday evening, we viewed a couple cars online, found the perfect one, checked it out in personal, and the next day the vechile was mine. He even came in on his day off to make sure everything was good for me with the vehicle. It sounds so easy and stressless because it was. Barry Newman is the go-to car salesman at Adams Auto Group!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t buy **BUYERS BE WARNED **

By mwilsonPGA on 12/4/2017 at 10:43 PM.

I purchased a 2014 Lexus from the South Blvd location. I needed a vehicle rather quickly as my previous car was totaled. I located a great car (or so I thought), 2014 Lexus IS 350 AWD. I test drove the car and everything seemed fine but I told Terrique, Ricardo, & finance manager I was concerned about a squeaking noise which I thought was a simple brake pad issue coming from the car. I took the car to Lexus for a inspection as the staff at Adams Auto Group said to find out what was causing the squeaking and they would fix any issues should it need serviced. I found out that the car had after market brake pads, rotors, and the tires had bulging. Adams had put the front tires on the rear, and rear tires on the front!! Since my purchase, the inspection was done immediately after purchasing the car and I sent the report from Lexus to Adams S Blvd & I was told by Terrique since the car was sold for $3,000 less than what Adams purchased it they were not going to be able to fix the car, even though I was ‘assured ‘ this would be “no problem”. I have called & sent multiple emails to Adams and I spoke with Marsha at the N Tryon location who told me the owner would be reaching out to me. I purchased this car on November 8th and I have not heard anything and I have been calling and sending emails daily. **Do your research of Adams Auto Group. Simply type in Adams Auto Group into the Google search engine and you will see about a lawsuit against them from SEVERAL other buyers who had purchased vehicles from Adams with the same issues I am going through now. ***THIS IS A COMPLETE SCAM OF A DEALERSHIP, THEY ASK YOU TO FILL OUT YOUR DEALERRATER REVIEW THE DAY YOU GET YOUR CAR WHICH IS WHY YOU SEE THE ‘GOOD’ REVIEWS. PLEASE DO YOUR RESEARCH AND LOOK AT THE LAWSUITS. ITS TOO LATE FOR ME BUT IT’S NOT FOR YOU SO RUN FAR FAR AWAY FROM THIS DEALERSHIP AND SAVE YOURSELF FROM BEING A VICTIM LIKE SO MANY OTHERS HAVE*** **UPDATE (12/8/2017) IVE HEARD FROM 2 Charlotte news stations that are taking my case on; I just hope everyone will see what this dealership is all about**

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made a long experience more pleasent

By Poofygrimalkin on 12/4/2017 at 10:38 PM.

Mr. Brown was very professional and helpful during my car buying process. He made the whole ordeal more bearable and did everything within his power to make me happy. During the test drive there was a vibration coming from under the car and he got that fixed right away and now the car runs smoothly. Very pleased with my car purchase. I would definitely recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By Frswill33 on 12/3/2017 at 4:09 PM.

He was very professional and helped with anything I needed. If he didn’t know he made sure to find out the information I needed. It was an over all smooth process for purchasing my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Memorable Buying Experience

By Courtney G on 11/25/2017 at 12:47 AM.

Terrique was a pleasure from beginning to end! He was knowledgeable, very friendly, & answered all of my questions directly. Best car salesman ever! I definitely appreciate the sincerity he and Jerry showed me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my New car

By It's my Time on 11/21/2017 at 2:34 PM.

I bought a Murano from James. He was great to work with. He was so pleasant and helpful. The truck was clean and waiting for me when I arrived.Thanks James your amazing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and Easy process

By Happy camper on 11/20/2017 at 11:51 PM.

I was referred to Mr James and he did like they said. Found me the right car and right price. I love my new Malibu to peices. Thanks Mr james

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By Ross on 11/20/2017 at 5:11 PM.

Worked With Jerry Macintosh. He was polite and very helpful. The experience was pain free and everything went as smooth as could be. I would definitely purchase another vehicle from Adams Auto as long I have the opportunity to work with Jerry again. This was by far the easiest car purchase I've every made. The price was fantastic, the staff....Jerry specifically.....were easy to work with. Any the process was pain free. I highly recommend Adams Auto South Boulevard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal

By Cruising lady on 11/20/2017 at 3:41 PM.

My son and I were searching for cars and Adams just kept popping up. We went out n on a busy Saturday and met ZJames. He was very patient and informative. We purchased a new Cruze and was very happy with the process

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Awful

By Dwayne on 11/20/2017 at 3:01 PM.

Scheduled an appointment on Saturday to test drive a car on Monday with 21000 miles on it and when I get there it took almost 30 minutes for the salesman to find the car. He then tells me that he noticed last week that it had a bad transmission. So when I find something else to look at I asked about the price and was told that they paid 11700 and was selling for 10900 so they couldn't budge anymore on price. So overall this dealership will lie to you and withhold information to get you there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Time Buying a Car

By corey6 on 11/18/2017 at 5:17 PM.

Mark, was great today. He made the purchase process fast and simple. I also appreciated his sensible input, aiding in my decision process to purchase the most economical car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Tara on 11/17/2017 at 3:59 PM.

Terrique was amazing from the first time I spoke with him on the phone all the way to the end of the sale. Rene was also fabulous! We will definelty be back to purchase all of your cars from here. Thank you guys....I greatly appreciate you all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Purchase From Michael

By Rljames1 on 11/15/2017 at 9:42 PM.

So this was my second purchase from Adams and Michael made sure everything went smoothly. I walked out with a 2015 Nissan Sentra at an amazing price, I will always come back to Adams from my pre-owned vehicles.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Overall Great Experience

By W&R4617 on 11/14/2017 at 1:54 PM.

Amanda made buying our first car a breeze! Not only was she professional and courteous (both online and at the dealership) but she made us feel as though we were in good hands and making the right decision on our car choice. Because it was our first car we were so grateful to have Amanda to answer our questions and clear up any complications we could face. Even though we were having problems communicating with our bank, at no point did we feel rushed by anyone at the office to make the sale. I would highly recommend Amanda to anyone in the future and Adams Auto Group to anyone looking for a great price and a intimate buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Car Out the Dealer!

By Erika19 on 11/9/2017 at 9:19 PM.

My experience with purchasing a car for the first time at the dealership felt like a breeze. I’m glad I made the choice of going to Adam’s Auto Group. Terrique was THE GUY that made my experience run smooth and made me feel like I made the right choice with where I went and what I wanted. He knew his things and was great to talk to- real smooth guy, easy to talk to- not once did I feel unsure about the whole experience, especially it being my first time. I can and will definitely recommend him and the dealership to anyone. Large selection of cars and great group of people!!

I would recommend this dealer.