Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Big Thanks

By InfinitiForever on 5/30/2018 at 6:09 PM.

I recently went to buy a Q50 from them and I noticed something very minor was wrong with the vehicle after I left. They stood by it 100% they held they’re word! I even ate lunch with them. Thanks Jeremy and Amanda and Adams Auto Group (Independence)!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very helpful

By Collegegirl on 5/25/2018 at 7:39 PM. Helped by Tim, Abram.

They are understanding of my situation. Tim especially was a very helpful person, and didn’t mind helping me look at cars. I would come back for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 Volkswagen For the Price of One

By mkvw on 5/16/2018 at 4:00 PM.

We purchased 2 Volkswagen Jetta's my wife is very happy with the car is been 4 days since we purched and no issues.. Hector our sales rep made sure the vehicles were ready help us shop for insurnce. overall the GREAT Expirience....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Barry!!

By Madeline Gentile on 4/14/2018 at 4:05 PM.

Barry Newman helped us get our first car! Adams Auto Group had a wonderful selection and was a great dealership to work with! All of the employees at Adams were very kind, knowledgeable, and a joy to work with! Barry helped us find a Honda Civic for a great deal! He went above and beyond and made the car buying process an easy one! We highly recommend Adams and ask for Barry!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most amazing experience

By sarahsb on 4/13/2018 at 11:58 AM.

This is an A+++++++ dealership that I would recommend everyone go to! These guys went above and beyond for me, and made the car buying experience painless, yes, PAINLESS! The level of care I received from Adams is something I will never forget. Rene and Barry took care of me like I was family, and that's extremely important to me. Hands down, the BEST Dealership in the State of NC.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Passat Wolfsburg - Definitely worth the trip

By J Carletto on 4/10/2018 at 2:05 PM. Helped by Randy Garcia.

If you're in the market for a car, and you don't want a pushy salesperson, consider Randy Garcia. He has a wonderful attitude, great sense of humor and never once went in for th hard sell. My wife and I need to discuss the purchase of the vehicle before deciding, he told me to give him a call on his mobile and he would come in on his day off to help us finish the purchase and to make sure I got a fair trade in value. What a saint!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman Tim Abram was the best!

By Jglove14 on 3/16/2018 at 10:21 PM. Helped by Tim Abram.

The manager took forever to give my paperwork after I gave them the check, but the salesman was awesome! Got me in the car I wanted and worked with me beyond expectations. Definitely would send people to him if they're looking for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales experience

By JackieB on 3/15/2018 at 6:42 PM. Helped by Marcus Hayes.

Marcus Hayes was very friendly, helpful, and honest. I really appreciate his service. I would definitely recommend him to any of my friends and family looking to buy a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience With Marcus he was Great and I would recomm

By Cheryl Redfern on 3/8/2018 at 8:11 PM. Helped by Marcus Hayes.

Marcus was knowledgeable and the process was quick i would recommended Adams auto group to anyone who is in the market for a car. Cheryl Redfern.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Bryndon8 on 3/8/2018 at 3:52 PM.

Made things very easy and was very helpful and polite. No wait and no hassle. Lance was very detail in explaining features of car and Amanda made purchasing process very simple.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and professional

By southrncadillac on 3/7/2018 at 4:21 PM.

My first time here and ms.amanda was very helpful! She greeted me and stopped what she was doing to assist, she asked me questions and stayed within my budget, i wish we stopped here first, I asked to check on one car and she brought other keys outside with her! Very courteous during the test drive and very personable- thanks ! Hope this review is received by many!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service!

By KatelynC on 3/3/2018 at 10:35 PM. Helped by Marcus Hayes and Tony Collen.

I had such a great experience! Everyone was very upfront and honest. They gave me an amazing deal and were just overall a great facility. I would 100% recommend purchasing a vehicle here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jill on 3/3/2018 at 10:30 PM. Helped by Marcus Hayes an Tony Colen.

I had an excellent experience at Adams. The sales person was great. Marcus Hayes was very helpful in helping us. I would recommend this auto dealer hands down!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Andrew Stinson on 2/16/2018 at 2:46 PM.

The saleswoman worked patiently with me, and got the car I wanted over to the car lot. They make sure everything was taken care of before I purchased the car. I would recommend this used car lot to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SALESPERSON

By Sarah228 on 2/16/2018 at 8:37 PM.

Barry Newman was awesome. I came in with my sister in law, my 2 brothers and,my 3 year old nephew. Barry was extremely patient & very knowledgeable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sensationally Satisfying, Great Customer Service & Patient

By Darius Boyd on 2/12/2018 at 8:07 PM.

The Dealership is adaquate because they handle your paperwork with care and make sure you get the vehicle that you want! Great service to look into

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure, great price

By Liv123 on 2/3/2018 at 12:25 AM.

I found the car I wanted online that was in my price range. Terrique was refreshingly honest and transparent- he didn't make me feel pressured, and answered all my questions

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Worst car buying experience ever

By Mike on 1/3/2018 at 3:39 AM.

Tried to view a car this company listed online as available. I got no less than 4 different stories as to where the vehicle was and supposedly when it would be available to test drive. Nothing but excuses and broken promises. This company employs borderline legal business practices. This was a cash in hand deal for this dealer.......i went to Hendricks instead.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Age Discrimination at the car dealership

By Abused Customer in NC on 12/29/2017 at 5:44 PM. Helped by jerry mcintosh.

I made a car purchase on 11/27/2017. I am new to the area and I apparently made a huge mistake purchasing a car from this place Adams Auto Group. My credit is good so I got a great deal from my bank. Ricardo Burress mishandled the transaction by using my former NY address and instead of correcting the information, he told me that I am incapable of understanding how the process works. When he sold me the car, I understood he wanted the sale. Now that there is an error on their part on something as simple as the address, I have been condescended to and disrespected. As a customer I feel hood winked. This company does not value their customers nor customer service. I regret ever spending a dollar in this establishment and I urge all other potential customers to take their money to a dealership that knows how to treat paying customers. Stay away from Adams. They do not believe in treating you well. Once they get their sale, they do not care about you as a customer!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Reliever

By Bscolsto on 12/21/2017 at 11:46 AM.

After going to 15 dealerships and baring the stress of finding a car, I ended up at Adams Auto Group and it was a huge stress reliever. I was over searching for a new car and decided to give Adams Auto Group my last chance and they won me over. Terrique listened to my needs and he put me in a nicer car than expected. I would definitely recommend them to others.

I would recommend this dealer.