Dealer Reviews

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Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Headach then a nightmare

By disrespected on 9/8/2016 at 2:35 AM. Helped by Issac and some one in the titles department.

Drove 3 hrs form southern Washington arrived around 10am. After a short walk around I found the rig I wanted to test drive. At about 11am I was ready to make the deal. This is when the sales staff and all the other employees on hand stopped working to get burgers and such and eat while we waited. I had cash so the deal should have taken less than a half hour. Instead we ended up trapped there till well after 4pm. They Promised a gas card if I filled out a servery and rated the experience. They final got the card and we were able to leave for home 3hrs to the north, so hunger we had to stop at a gas station to get snacks. After calling several times to find out what was happening with the title, I was told that they couldn't help but if I had bought the extra package deal they would have helped take care of it. Four months after perches and three months after the temp tags wore out I finally found the previous owners to get the title.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not shop here!

By Waterworld831 on 7/26/2016 at 1:32 AM. Helped by Angela.

Please read this before giving them your business. I took my girlfriend here to buy her first car. The minute we got the car home the thing pretty much crapped out on us. After calling for three days to see if there was anything we could do, they told us we were screwed because we didn't get the warranty. We don't make a lot of money and the warranty was the same price as the car. I would have accepted that response but the thing broke within hours of us buying it. The lady on the phone was the owner named Angela and she didn't stop there. She then made fun off me for buying a cheap car since I didn't have knowledge as a mechanic. This place is truly as awful as the reviews below me have stated. Please don't give this place your hard earned money.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Snake Oil Salesmen, DO NOT GIVE THEM YOUR BUSINESS

By Tdjackson on 7/26/2016 at 1:27 AM. Helped by Angela.

After the experience I have had at this place I feel compelled to tell everyone how truly awful this place is. I needed a car to get me to work and back, nothing fancy (I knew it would be a beat up car), I just needed it to function. The salesman assures me that the car is sound and solid, completely safe, looked me right in the eyes and said I should have no problems. Within the next two weeks I had to spend over $500 bucks for a coolant leak fix and to flush the system. Then the ABS light comes on, and I take it to the dealership. Imagine my shock when they tell me this car is basically a deathtrap. Due to a previous accident (never mentioned!) the structure of the car is damaged, radiator is unsound, and on and on. The cost to make this car drivable would have been three times what I paid for the thing!!!! I call AAW, explain that I just need a refund, or at least a trade! They blow me off, tell me theres nothing they can do, and when I finally get their manager on the phone she insults me! Apparently I should have known better than to trust their salesmen??? Now I have no money and no car, and nothing to show for it. I fully intend to take my case to the Better Business Bureau, this is at the very least fraud! Please do not do business here. For your own safety go elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold us a Truck with a bad motor

By Just a regular guy on 6/3/2016 at 9:18 PM. Helped by Meliss, Angela.

My bother in law and I purchased a Truck in May of 2016. The next week the truck broker down and we took it back to Affordable. After 3 weeks and many excuses the owner Angela said they would give us the money back of $4,000. It has been a week and she is not returning calls and still has our truck. We are filing a court action today. They are terrible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

nice folks, easy experience

By gurlwithaview on 5/24/2016 at 2:32 AM. Helped by Angela Corey.

My 4 kids drive me nuts but they were nice to us. we had to get a bigger rig so we came in and applied for in-house because we lost our house and had a repo a year ago. we got a nice explorer. the interest is high but were going to pay it off. Im going to go back for a mustang when I can.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

HORRIBLE place

By Unhappy on 2/19/2016 at 8:14 PM.

I'm VERY upset with this dealership. I had saved six months and went to them looking for a used car. Had $3,000.00 cash, the sales man was VERY nice, but wouldn't show me the car I wanted. Ended up buying a Subaru Impreza that needed new tags in two months and new tires. The car ran good, so I bought four new tires, put on new break pads, shoes and a two rotors, give it a complete turn up including cables, an oil change and new air and oil filters. Spent over $1000.00 on the car. Went to DMV and was told that car didn't pass and found out that the check engine light was disconnected. Was told that I would cost me another $1,500.00 to have the car pass DEQ. Why would they sell me a car that needed tags in two months? with a disconnected check engine light? I ended up trading this car in and lost all my time, effort and money. PLEASE don't shop here, SHADY place. Which I could give them all ZERO stars. Now I know why the manager wrote: "sold as" about 12 times on all the paperwork and gave me a arbitration agreement. . . .

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE PLACE

By zgordon815 on 1/17/2016 at 10:19 PM. Helped by Kristina Hill.

THEY DON'T EVEN DESERVE ONE STAR!!!!!!!! This dealership is the WORST BUSINESS I HAVE EVER WORKED WITH!!! They sold me a car three months ago and the speedometer stopped worked RIGHT AFTER I DROVE IT OFF THE LOT! I brought it back to get fixed because it didn't pass DEQ and they outsourced the work to someone in Washington and didn't contact me for a month. When I finally got the car back the engine was completely ruined and they let me drive off the lot in an unsafe car. When I brought it back to them for a THIRD time I finally decided I needed to ask for my money back, and when I did so they were rude and said that I payed for the car in cash and there are no refunds. However when someone who had financed a car did not pass DEQ the customer got their money back. They had my car for another month and, without telling me, sent it somewhere else to get the issues fixed. While waiting for them to fix the problems THEY caused to my car, they gave me a loaner car which I was considering buying. After driving the car for a few days the check-engine light came on so I took it to my own extremely trusted mechanic and he said it looks like they cleared the computer so no codes would come up! My mom came into town to help me, as I am only a 19 year old college student who has been taken advantage of and an employee named Kristina M. Hill yelled at my mom and I when all we were saying was that we wanted the money back because they have had my money for months. Kristina Hill yelled at us, she slammed her chair into the desk when she got up, and she has been unpleasant every single time I go. They CONSTANTLY avoid my questions about getting paper work to prove the "repairs" they did which makes me believe that they didn't even do anything legally. I DO NOT TRUST THEM. Just the other day they called me to tell me that my car was ready to be picked up (again, after sending my car to an unknown source without confirming with me). I was telling the new manager what had been happening and he said, "That just doesn't seem fair. But don't say that I said that, I'll deny it. Only been working here two days." That fact that an EMPLOYEE said something like that just proves that they definitely deserve the F rating from the BBB. I bought that car on October 16, 2015 and picked it up for a fourth time today, January 17, 2016 and I am still having problems with the car. Someone put these people out of business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady taking them to court!!

By Buyer-Beware on 11/20/2015 at 5:28 AM. Helped by Clint Bonnie Molly.

Tried to sell us a car that had been wrecked but clean title. Engine light was on, turned out to be emissions problem. Could never give me a straight answer, Clint talked in circles and said I ask to many questions. Gave me a price quote with financing, then we gave down payment of 1000.00. They took the money. Then came back, said there was a problem wanted to add 2000.00 more of interest onto payment. We said forget it, we want the money back. They said they dropped it into safe and couldn't get it out until next day. Came back next day, wouldn't give me our money back. Had to take a day off of work and go back, got 700.00 back. They said they would mail us a check for the rest. I'm still waiting it's been 12 days. Numerous calls and I just get the check is in the mail. Shady dealers gonna have to take them to court!!

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Over and above what we had expected!

By conley on 1/8/2015 at 3:47 AM. Helped by Angela.

All of the sales people were awesome to deal with and made the transaction very smooth. Prices seemed to be quite good. There were several to choose from. After we had picked out a car and said we would take it, it was noted that there was a defect in 1 of the tires. When we mentioned it to them, they offered to replace it before we even took it off the lot. The shop person who replaced it said the other back tire looked a little worn, and they voluntarily replaced it as well! Over and above what we had expected! Newlyweds, Brian & Sandy

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY A CAR HERE

By ecscott on 12/31/2014 at 4:16 PM. Helped by issac, corey, amanda.

I bought what I thought was my first nice car here. I had the car for less then 2 months and it fell apart. My car now sits in the garage with estimated repairs at 2700$ and possibly more. When We called this car company they told us that's to BAD!!!!! If you do buy a car from here you better purchase there outrageously expensive insurance or you will be sorry. I WILL NEVER RETURN HERE AGAIN !!!!!!!!!

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Easy, fast and honest!

By fontenot.h on 10/11/2014 at 10:52 PM. Helped by Clint, Issac & Angela.

Just purchased a 2005 Mercury from these guys! The sales people were awesome and not pushy. The office staff was very helpful and asnwered all of my questions. Happy experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly, affordable and awesome

By Michelle Bissett on 10/8/2014 at 12:50 AM. Helped by corey Angela Nick Isaac.

Angela, Nick, Isaac and Corey are awesome! They all worked VERY hard to get us what we wanted. We will be back for our next purchase. These guys are incredible!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

clean

By pdxdejai on 9/13/2014 at 9:54 PM. Helped by corey.

Corey is a friendly, down to earth non pressuring sales man Love this place and highly recommend them and will refer people to them. Must go their

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

HORRIBLE EXPERIENCE!

By kwkruse on 7/16/2014 at 5:40 PM. Helped by Joe.

I found a Craiglist posting for a van at a great price. I called ahead to make sure the van was available and was in good shape. Taya was helpful over the phone and assured me everything was good. But then when I went to the lot, Joe wouldn't honor the price on the Craiglist ad! He said the vehicle was $1,000 more even though I had the ad right in front of me. Joe claimed it was an old ad and "prices are subject to change". Joe refused to listen to me, cut me off multiple times, and started getting mad at me and accusing me of lying and "bad business practices". He then told me I was "pissing him off" and Joe proceeded to kick me off the lot. I have never had a sales person talk to me in such a horrible way; I am still in shock! I'm not sure how the other employees are; Taya seemed very pleasant. But Joe was just awful to deal with and because of his attitude I had an absolutely horrible experience and have to give a one star rating.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Quality of Work

Don't Do It !!!

By CariAnnK on 6/26/2014 at 11:59 PM. Helped by Clint.

Thinking of buying here? For the love of all you hold dear, do not do it! They are DIRT BAGS who will rip you off. If you do buy, please get it checked out right away and know that you have 3 business days to return the car for your money back. Don't let them make you think that you don't have rights. Even after 3 days if they lied about the car you have rights! Allow me to share with you my experience: I am just a nice normal person. I shared with them I am a low income mom of a young child. I went in with my 2006 VW Jetta to trade in. It needed some work I could not afford (tranny) and I was honest about the mechanical issues. They could have made a huge profit off of me without screwing me over, but that was clearly not enough for them. They don't care about people or ethics at that place. They do bad business. I let Clint (salesman) know that I have an 18 month old and all I was looking for was something safe for her and I to get around in. He sold me a Subaru which I had a lot of hesitations about. He kept making me feel stupid for my concerns. It seemed to run really rough, but he assured me it was a newly rebuilt engine which would run great. I asked at purchase what my options were if the car was a lemon and the lady said "find yourself a good mechanic." I should have known then not to buy. Within 2 business days my mechanic looked at the car. It was sold to me with NO DIFFERENTIAL FLUIDS, DEAD STRUTS, DEAD BRAKES, AND A ROD HAD BLOWN IN THE ENGINE just to name a few of the problems. Not to mention it was NOT REBUILT, it was POWERWASHED. Clint had OUTRIGHT LIED to me about everything possible. I went back with my mechanic and they laughed at me. Then when he got mean they allowed me to trade for another car. My mechanic checked out the whole lot and there was ONLY ONE CAR WORTH BUYING on the entire lot. And only if they did the repairs it needed, which they would not have done in any other situation. They had the nerve to charge me additional money as well because the sticker price on that car was more !!!! I would think this was the work of one xxxxxxx salesman if it were not for the fact that every other car there was xxxxed up and not worth buying. Clearly, they want their sales people lying or they would never sell any cars! Please, think of your money. Think of your safety. Don't let these xxxxers take you like they took me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a used car

By bethgail on 4/3/2014 at 9:11 PM. Helped by Roman.

It's scary if you never bought one...We had a great salesman who helped us work through the details. He had a good sense of humor and seemed trustworthy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Way way better experience than my last time buying a car....

By KristinDavis3 on 3/27/2014 at 5:34 AM. Helped by Vick/ Clint.

Way way better experience than my last time buying a car. I bought a 2001 suburban here. The truck is running good. After buying it the check engine light came on. I called the lot and they made me an appointment to fix it. It took a couple days but they did over a thousand dollars in work free as part of there deq guarantee and it cost me nothing. Now I have a new cat, new plugs and wires and o2 sensors. The price was awesome and the truck was great. way better than I expected considering some of the online advertising I've seen especially when I went to othe 82nd lots and looked at some of the garbage that some one photoshopped. The staff was really cool and not pushy. I worked with Clint, Vick and Joe. I feel like the whole experience was really straight up and we got exactly what we came there for. I have had some credit issues in the past and they were able to respect the fact that I did not want to have any payments. They Explained how to work everything and they installed my car seats for me. This was a way better experience than the last car I bought on craigslist which was from a private seller and I could never get through DEQ. All-around great experience I will refer my friends and family and go back for my next car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Went to buy a car. Didn't have much money to put...

By williamtenbarge on 7/12/2013 at 2:46 AM. Helped by fiance department.

Went to buy a car. Didn't have much money to put down. Apparently someone else had more than me because they were extremely rude and kicked me out of the office to help someone who had more money. The said I had little money down and a dream and the other guy had alrdy given then more so told get out. This dealership deals with people and have no people skills. Go there but if someone has more money be prepared to be kicked out. Not a very nice dealership at all.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

USE CAUTION! DON'T BUY WITHOUT HAVING ANY VEHICLE...

By NESSPIG on 4/17/2013 at 6:54 PM. Helped by DAVE.

USE CAUTION! DON'T BUY WITHOUT HAVING ANY VEHICLE FROM THIS DEALERSHIP INSPECTED BY TRUSTED THIRD PARTY FIRST! HAVE HAD TO SPEND THOUSANDS ON REPAIRS!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DONT BUY A CAR HERE!!! wasted 2650 on a piece of S***...

By RosieMarie on 3/26/2013 at 11:29 PM. Helped by Angela.

DONT BUY A CAR HERE!!! wasted 2650 on a piece of S*** intreprid there. it was posted at 2495 they said 2800 because they had to get plates and the registration and other bs fees. I told Corey this wasnt my price range and he "suddenly " found the plates and dropped it to 2650 but said since he dropped the price if it didnt pass deq they wouldnt fix it. my red flag but i purchased it anyway,. on the way to the bank i waited for my salesmen to pay a phonebill who later left his phone in the car and kept calling asking me to bring it back HA. he eventually came to get it unprofessional and uncomfortable and my PLATES ARE TO A TOWN AND COUNTRY CHRYSLER. CARFAX FIRST PPL!!!! transmission problems , converters screwed. brakes too. the whole team is xxxx robbed a mother and her baby in need. FYI Any review that gives it an excellent and uses the words " affordable auto wholesale " sounds fake to me the review is toooo cheesy and commercial sounding , this is a REAL unsatisfied customer

I would not recommend this dealer.