Dealer Reviews

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Overall Rating

4.3  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price

i had a very good experience with this dealership ...

By mama2pugs on 12/4/2013 at 7:21 PM. Helped by john.

i had a very good experience with this dealership found a used chevrolet truck on the lot and was very interested in the truck they gave me a great deal on trade in the only problem that i encountered was after the sale after listing on website the trade in i was looking at the auto check report and noticed a discrepancy in the report and immediately called john. he said not to worry about it because we have already traded it in and i should not be concerned about the report i explained to him that the accident report was wrong and that the accident did not happen in franklin and was not towed from scene he said again in a negative tone not to worry about it i explained to him that if i was looking at the vehicle i would wonder how much damage was actually done to the frame etc some times when a vehicle is towed it could be substantial damage al that happened was the fender was damaged from a deer running in to it i think that it should be corrected so----take it for what it is worth it could make the difference in whether to purchase or not john needs to change his "after sale" attitude

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Matt Dungan was always willing to give me more...

By ajdc10 on 10/15/2013 at 7:36 PM. Helped by Matt Dungan.

Matt Dungan was always willing to give me more information about the car and was willing to answer all my questions or find someone who could. He and everyone at the dealership was very friendly. I would gladly recommend this dealership to anyone and definitely recommend you talk to Matt Dungan if you want someone who will help you until your satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service. I'm enjoying my car more and more. ...

By Melaniemom4 on 1/3/2013 at 5:40 PM. Helped by Joe.

Awesome service. I'm enjoying my car more and more. Very comfortable ride. I have back problems and the heateded seats allows me to travel with little to no pain even on long trips. Joe was wonderful in helping us find the car that fits our needs. Thank you so much and will continue to make Tom Ahl's our first stop when needing a car. Melanie McKinley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I gave the rating because it is a good clean and friendly...

By tristaj22 on 11/29/2012 at 4:47 PM. Helped by John Hessler.

I gave the rating because it is a good clean and friendly environment and Tom Ahl is a good honest man. He does good work on all of his vechials.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I called in late in the day. John took my call, he was...

By Timstolly on 11/27/2012 at 10:44 PM. Helped by John.

I called in late in the day. John took my call, he was polite and helpful. I went to the store a hour or two later and John litterally met me at the door. I had not met him before. We test drove 2 cars. We did our homework previously. Within in an hour we ( my son and myself ) drove a 2008 Didge Avenger off the lot. There was a couple others that assisted that did a nice job as well. Very good overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was my second purchase from Tom Ahl's family of...

By JasonK01 on 11/27/2012 at 3:31 PM. Helped by Jay Cochensparger.

This was my second purchase from Tom Ahl's family of dealers, but my first from his 10 and under location. Like my first experience, this one was equally as good. Our salesman Jay was great to work with both on initial email contact and questioning, through the test drive and selling process. He was offered a no pressure buying experience and has also followed up the sale well to make sure I was completely satisfied with my purchase. I would recommend Tom Ahl and Jay to anyone looking to find a great deal on a great used car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

My son was looking for his first car purchase and Tom Ahl...

By john2132 on 11/27/2012 at 1:00 AM. Helped by Jay Cochensparger.

My son was looking for his first car purchase and Tom Ahl had two vehicles he was interested in. He purchased a 2002 Ford Ranger, Jay was helpful with financing and making the payment affordable for my son. While considering the purchase Jay was understanding to our concerns and provided several options without pushing us to make the purchase. This is the Third vehicle my immediate family has made from Tohm Ahl in the last 18 months. To date we have been very satisfied. John Moore

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John was great to work with and helped me find the...

By rachelh96 on 11/24/2012 at 8:55 PM. Helped by John Hesler.

John was great to work with and helped me find the perfect car. He was patient and helpful and answered all of my questions. I will definitely buy from him again. I'm happy with my car and the service I got at the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I needed a used car for right around 5k and Joe was able...

By ryangarberson on 11/13/2012 at 6:30 PM. Helped by Joe Wise.

I needed a used car for right around 5k and Joe was able to keep his eyes open for me and called me to let me know they had one for me and with working with the manager Scott we were able to come together on price. The Finance people Dustin and Maggie were very knowledgeable and able to not only answer my questions but get my loan just the way I wanted it set up with direct deposit.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price

There are a lot of strong reviews here in favor of Tom...

By asilaydyingdl on 11/3/2012 at 7:28 PM. Helped by Bill Cook.

There are a lot of strong reviews here in favor of Tom Ahl dealerships, but I'm afraid I'm not feeling the love. I checked out a used vehicle at the "Ahl under 10" lot. Despite the staff all being friendly and easy to talk to, and the car being nice to boot, I was not pleased with what they were offering. I think they could tell I was "green" in my buying experience and wanted to push me around a little. They absolutely refused to budge on the sticker price. However, they did budge on the offer for my trade in vehicle, and increased that to a satisfactory level, and this was because another salesman had the say in it. Although the price wasn't too terrible on the car, it just amazed me that they wouldn't come down a few hundred dollars to sell this car to me. That's all it would take. They wouldn't even make a counter offer, which surprised me. The reason I persisted was because I know that you can find the same car cheaper elsewhere. I know dealers mark up their used cars. They have to make money somehow, and I understand they have to make a living, but people have budgets as well. I think the salesman forgot that for the hour that I was there and he was unwilling to work with mine. Again, I think it was in part because I was green and didn't know what to expect, but I hope the salesman asks himself if 200 dollars was really worth losing a customer, perhaps many. I told them where I wanted to be and they just wouldn't get there. I certainly won't refer my friends or family to them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Matt and Tom AHL Dealership was a pleasure to deal with....

By brandy73 on 9/8/2011 at 11:19 PM. Helped by Matt Steiner.

Matt and Tom AHL Dealership was a pleasure to deal with. They brought the car I was considering buying to my home with no obligation to buy! I was thrilled and bought the car!! :) And they returned to Ohio with my trade-in. Talk about "Curb side service with a smile. Highly recommend and would return for another purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Matt was extremely helpful and always very professional,...

By Srqres on 9/8/2011 at 9:08 PM. Helped by Matt Steiner.

Matt was extremely helpful and always very professional, whether dealing with him on the phone or in person. He understood our needs and concerns and worked very hard to accommodate us. This was an internet sale. Matt perfectly described the 2011 Jeep Overland, the exact vehicle we were looking for. Since we were driving all the way up from Florida to their dealership in Lima, Ohio, this was very important to us. The pricing was good and trade-in value very fair. There was no "creative math" involved. The transaction was honorable and straightforward. Matt went out of his way to make the process as smooth as possible. After our 16 hour drive, we really appreciated it! We are looking forward to doing business with him again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trevor was very professional, and knowledgeable about the...

By wdmiller on 12/7/2010 at 11:47 PM. Helped by Trevor Howery.

Trevor was very professional, and knowledgeable about the vehicles I had looked at. He even took time to help me return the rental car I had needed for a couple of weeks. This is the fifth vehicle we have purchased from Tom Ahl family of dealerships, we've always been pleased with the service, and well we've always come back...and likely will again. Thank you.

I would recommend this dealer.