Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.9  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service department!

By Emogi on 10/20/2018 at 9:16 PM. Helped by Chris.

This was my first time going to the service department. Chris took care of me: great personality and very helpful in every way. There was a small body work damage in front of the car and was told to go to their recommended collision center. When I picked up the car it had been fixed free of charge! Will definitely go back!! :)

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Service dept.

By Camps827 on 8/8/2018 at 10:45 PM. Helped by Rather not say.

Airport Marina ford on Centinela has the Worst service department I had dealt with. I’m not even going over the faulty car they sold me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Patient

By Escapee18 on 2/4/2018 at 2:57 PM. Helped by Deonte.

My salesman Deonte let me drive several cars before I found the one that was perfect for me. I really appreciated his salesmanship and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all the guys took good me

By Cwilson on 9/30/2017 at 3:37 AM. Helped by Frank.

A great experience they took care of me and my car love them If you go there they will help you now doubt about it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE EXPERIENCE!!!

By Renay38 on 9/26/2017 at 10:51 PM. Helped by PHIL.

We were greeted by Phil who was extremely tentative to our needs. We explain our issue was a check-engine light and we ordered a part for a rear seat-belt over a month ago. Phil check the records and disclosed the part was never ordered. He apologized for this error and informed us both parts required to fix the check-engine light and the seat belt will arrive on the following Tuesday (this was a Saturday). He contacted us on Monday and told us the parts will arrive on Tuesday. We dropped our car off on Wednesday morning. As I needed to get to work in downtown, I asked the receptionist for rental car assistance. She contacted Phil and he comp our rental car due the inconvenience of having to order the parts. I am so grateful to Phil for handling these repairs for us. We have our Fusion back and it's running great. This was truly an EXCELLENT service Experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service on my 2015 Ford Explorer

By Fordguy on 8/21/2017 at 4:03 PM. Helped by Leonard Ferrigno and Gene Rehnquist.

The Airport Marina Ford service team did a great job of repairing my 2015 Explorer which had a serious steering problem. I am very pleased with the job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Team

By Sexybluecar on 5/24/2017 at 7:10 PM. Helped by Brandy, Kyle and Duc.

I schedule a test drive on Saturday not thinking I would actually bought the car too . I wasn't looking forward to go look for a car because I usually found the sale peoples to pushy .But at this dealership they are all so sweet and nice and helpful I was blowing away . From the hostess to sale people to maintenance everyone's said hi , was smiling ask if I neeeded anything coffee water ... im usually on my guard when I'm around sale persons but not this time it feels so good and right .. Abd yes I went home with a beautiful FORD Focus 2017 ... 😎😱

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Very Upset

By Ducky22 on 12/2/2016 at 11:21 PM. Helped by N/A.

The service sucks Due To Long Wait and service technician lied about the total price for the service that was performed on my vehicle. Could Have Included A Car Wash.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pepe in the service department really made me feel so...

By erika_d_gr8 on 5/16/2013 at 9:11 PM. Helped by Pepe.

Pepe in the service department really made me feel so much better. He attended me as soon as I walked in the door and made sure I was on my way in under 10 minutes. I explained to him what had happened to my car as best as I could and he knew exactly what was wrong and how to fix it. After fixing the problem, he checked and re-checked to make sure it really was fixed. He was friendly and professional and I knew he really was happy when he saw the concern I had wiped away because of his work. After fixing the problem he even offered to fix another problem I had at no extra charge. Thank you, Pepe.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

This is the 2nd vehicle I had purchased from Airport...

By GMO3861 on 2/9/2013 at 5:29 PM. Helped by Kevin Collier, Prince, and Luis.

This is the 2nd vehicle I had purchased from Airport Marina Ford and both of the experiences were very good. I rated 2 categories as a 4 but could easily be a 5 if I can resolve a pricing issue that I should have caught but due to rushing to get home because my wife was calling in the middle of the paperwork since she was home with our 4 day old daughter. They were quoteing me a price of $20,895 for the 2010 Honda Crosstour but I showed them the internet price online was $18,895 so Luis sais I was correct and they were changing the numbers to match the internet price. In my haste to get home to the baby I didn't check the paperwork and trusted they would give me the correct price. As I was doing my taxes I realized that the price on the sales contract was the $20,895 not the $18,895 as advertised and promised to me. I am working to see if they will honor this price and it was just an honost mistake and make the adjustment to the price. If they do I will give this dealership a 5 rating all across the board because they were very freindly to deal with. I will update this post when i get the final answer.g

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
2   Friendliness
2   Overall Experience

I leased a 2013 Ford Escape on January 8, 2013. On...

By kenjt on 2/7/2013 at 12:36 AM. Helped by Tom Lu.

I leased a 2013 Ford Escape on January 8, 2013. On February 6, 2013 I received a telephone call from the sales manager. He told me that they had made a mistake and used the wrong VIN number on all of the paperwork for my lease. I guess they do inventory once a month, found the error and somehow figured out I was the unlucky customer. I had to go back to the dealer and sign all new paperwork. I also, of course, had to contact my insurance company. Now, who knows how long it will take to receive my license plates. All I got for this grief, aggravation, and lost time was a weak "sorry". I'm don't know if this kind of screw up happens often, but it leads one to question what other problems can I look forward to with this dealer. I would not recommend this dealer based on this sloppy error.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I give Airport Marina an excellent rating for the...

By Dana Giovine on 1/16/2013 at 10:11 PM. Helped by Kevin Collier.

I give Airport Marina an excellent rating for the following reasons.When I contacted Ford Airport Marina, I knew exactly the car I wanted to lease. It was Sunday night and I had spent the entire weekend visiting other dealerships and could either not find the car I was looking for, or another car that I liked equally well. Salesperson Kevin Collier said the car I wanted was readily available and he would bring it to my address immediately. I agreed and we drove back to the dealership together. Negotiating and signing the lease was without hassle and shortly thereafter drove home in the new car. Mr. Collier facilitated the entire process without putting any pressure on me whatsoever.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

purchased a toyota van from this dealer,altanator went...

By turk1822 on 7/17/2012 at 7:38 PM. Helped by John Felix.

purchased a toyota van from this dealer,altanator went out within two months and called sales director john felix.He did not care whatsoever,going to take legal action on them for selling lemon.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I would not recommend doing any kind of business with...

By shopfelyne on 5/11/2012 at 6:27 PM. Helped by Leonard Ferringo.

I would not recommend doing any kind of business with Airport Marina Ford because they are as shaddy as they come. I purchased an extended warranty (PremiumCare) through Airport Marina Ford for my 2005 BMW X5 in the amount of $3695 which I paid in full. A month & a half later I needed repairs done to my car which are all covered under this warranty however once the estimate was given to the warranty company by the BMW dealer they quickly denied the repair claim, according to them due to some mistakes made by Airport Marina Ford with my contract. I later found out that Airport marina Ford went behind my back and faxed the warranty company a bogus handwriiten inspection sheet that stated that my car had pre existing problems and thats why my claim was denied. I never had any knowledge of this prior to me filing a claim. The warranty company then advised me that Airport Marina Ford should have never sold me this warranty if my car had pre existing problems. I explained to the warranty company that my car did not have any pre existing problems and prior to me signing the contract and paying for the warranty Airport Marina Ford performed a diagnostic test and numerous test including a driving test on my vehicle for more than two hours while I waited in they're customer waiting area and I was also provided documentation which I signed and the dealership had to sign stating that my inspection was good and no problems at the time of my inspection. I was then contacted by Leonard Ferringo advising me that he was going to void my contract and refund my money. I advised him that my contract is legally binding and that I was not interested in cancelling my contract and that I just wanted my car repaired. He then said "Well that's not going to happen" I then asked him why would he tell the warranty company that my car had problems and why did they sell me the warranty if this was true. He refused to answer those questions, so I told him that I was going to sue Airport Marina Ford for consumer fraud and to the better Business Bureau and all the other agencies. He just responded "Okay" And then he hung up. They happily took my money and now that they are on the hook they are refusing to take responsibility. What a scam! But I will see them in court!

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Salesperson had a lack of general knowledge and the...

By slim1280 on 3/19/2012 at 11:04 PM. Helped by Scott Markus.

Salesperson had a lack of general knowledge and the financing/leasing person was simply awful. They were one-track minded and did not take my questions or requests into consideration, instead fully pushing forward with their own prerogative.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I walked in with low expectations this morning. I thought...

By nbkas2q on 2/19/2012 at 1:01 AM. Helped by Demetrio Hernandez, Alex Gonzalez.

I walked in with low expectations this morning. I thought it would be like all other visits to a dealer. From the moment I spoke to Alex he was optimistic and truely made me feel like I'd be leaving happy today. As soon as I arived Demetrio greeted me and made me feel comfortable. We had great small talk that helped the already short visit feel even quicker. I gave them exactly what I was looking for and boy! DID THEY DELIVER! They have exceeded all my expectations and saying that I have left happy is an understatement! Im dumbfounded. Airport Marina Ford is the only place I will recommend others too purchase their car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WATCH OUT FOR THIS DEALERSHIP!!!!! THEY ADD ON EXTRA...

By don't try to play me on 2/18/2012 at 4:13 AM. Helped by ALEX.

WATCH OUT FOR THIS DEALERSHIP!!!!! THEY ADD ON EXTRA FEES AND COST. FIRST, THEY HAD THE CAR PRICED ONLINE FOR $18K AND TOLD US IT WAS $23K. ONCE THE PRICE WAS CLEARED UP I WAS READY TO MOVE ON AND LET THAT GO. SECOND,THE TOTAL LOAN AMOUT WAS NOT MAKING SENSE. I WAS PUTTING 5K DOWN. I COULDN'T FIGUER OUT WHY THE LOAN AMOUT WAS STILL HIGH. I KEEP ASKING THE MANAGER WHY THE LOAN AMOUNT WAS SO HIGH. THE SALES MANAGER, ALEX, DID NOT WANT TO TELL ME AND WAS RUDE ABOUT TAKING THE TIME TO BREAK DOWN THE LOAN AMOUNT. FINALLY, HE DID AND THATS WHEN WE FOUND OUT THEY WERE ADDING ON EXTRAS. WELL, THEY ADDED A $2,500 EXTENED WARENTY THAT WE DIDN'T ASK FOR AND TRYED TO PASS IT OFF LIKE IT CAME WITH THE CAR. AND, $3,200 GAP INSURANCE THAT WE DIDN'T ASK FOR.ONCE WE SAID WE DIDN'T WANT EITHER OF THOSE ITEMS HE GOT UPSET. OH WELL, THE CAR CAN SIT THERE ANOTHER 30 DAYS, LET SOMEONE ELSE BE SUCKA!! THERE ARE TOO MANY OTHER CARS OUT HERE TO GET STUCK ON ONE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would like to give my best recommendation to this...

By zhgo on 1/29/2012 at 7:08 AM. Helped by Marco.

I would like to give my best recommendation to this dealership due to the great quality of sales and customers assistance and i wouldi would be glad to purchase an other vehicle again and if i see people interested in buying a vehicle i tell them not think about just buy it

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dustin Moore very friendly and courteous service advisor....

By Brubbie1 on 11/17/2011 at 4:35 PM. Helped by Dustin Moore.

Dustin Moore very friendly and courteous service advisor. Get you in and out. Also cashier person (Veronica) also very friendly. I especially like the after hour service option.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

As a woman buying a car on my own is always an...

By demondm on 9/20/2011 at 4:27 PM. Helped by Prince.

As a woman buying a car on my own is always an intimidating prospect but I was treated with respect and I was in and out in under 2 hours, got the deal I wanted and am very happy with my purchase.

I would recommend this dealer.