Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.1  
Friendliness
2.2  
Overall Experience
2  
Price
3  
Quality of Work
2.5  
Service
1.3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Extremely disappointed!!!

By Janetmostad on 5/4/2019 at 9:47 PM. Helped by Valoo, Lilibeth, Brian.

This dealership gets no stars for me whatsoever! They are the absolute worst for business dealing and I will never do business with them ever again! What a humongous disappointment I have for this company! I found a car from them online since I don't live in the area and I already had my loan ready and beachside they are part of the CUDL network it would be an easy process, so I started the buying process on Friday and bought a flight on Sunday morning to fly down and pick it up, everything was good to go by Friday night and today, Saturday, we get a call that they sold the car to someone else! What?! I put all my paperwork thru already the previous day, it would have technically been sold to me, this dealership is the biggest rip off ever! I have dealt with other dealerships in the area and they have never given me an issue with buying a vehicle over the phone when I had my loan ready! I wouldn't trust this dealership, their sales team, their internet sales team with a ten foot pole! The people I dealt with were Valoo, Lilibeth, and Brian, they turned out to be a bunch of the biggest liars and really screwed us! What a freakin joke this place is!! This has been the most Disappointing experience I have ever had in buying a car! I wasn’t going to put any stars but this won’t let me post without one.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Disrespectful staff

By gaurav123 on 4/27/2019 at 7:49 PM. Helped by Danielle juarez.

Do not go there ever Totally disrespectful staff.(Danielle Juarez) Today i went to do service for my Honda accord as it shows maintenance due for Service A. As soon as i get there she ask me to recommended service which is very costly but i refused to do I thought to do only oil change as it required on my dash board. After i refused Service adviser (Danielle Juarez) totally behave me rudely and said will do only oil change i said please than i waited for so long no body call me as my car done. i went to see if it's done or not i found i was done so quick but they wanted me to wait. Finally i went to desk and paid for my bill than i asked her Can i get form that is shows multi inspection done, Normally every Honda dealer do and give form but again she said I have to pay $140. She was like do you want to pay or leave right now that's your car key. I was totally shocked What kind of behavior is this. No matter what I never recommend to anyone to go there for any reason.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Didnt want to cancel gap insurance or honda care

By Belac74 on 12/14/2018 at 3:34 AM. Helped by Mike acosta.

So i got my honda on the 28 of November and it was sopost to be through the costco program i drive from visalia ca to go see the car and get it they forst tell me they car is no longer on the Costco program. It was taken off the day i got there to buy the car. I call costco to confirm it they told me. And then i see that i already pay for gap coverage with my insirance company so i call them to cancel it on their end they say they will email me the paper work so i can get started on it since im so far away but never send the email i get a call back from Raphael saying he couldn't have gotten the deal without the gap insurance or the extra honda care they added without telling me btw until it was time to fill out the paperwork i was there for ever already waiting for something to happen i didnt want to wait any longer. So i signed the papers and got the car. Well today i get a call from raphael saying if i cancel the gap and honda care i have to give my car back. Like im some kinda fool. He tries to intimidate me into not canceling it but because of the way he talked down to me just now i will be coming up there to see him face to face . Mike acosta was a good guy who did his job well but i will not be threatened and i know my rights if i dont need it i can cancel it the car has gap through my insurance and im not paying for 2 of them so it has to go. I am never doing business with them again after this. Fool tried me.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DONT BOTHER

By lopez1991 on 6/6/2018 at 7:40 PM.

i had just recieved a call from them and lieterally wanted to force me in..i told her i couldnt make it. she kept talking over me very rude and unproffesional dont even bother i said thank you and insted of saying youur welcome she just hunged up it was a female but im not gna say any names.the call was on 6/6/2018 at 12:36 pm today my name is eddie

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING

By thundermugg on 4/14/2018 at 7:36 PM. Helped by John Harmman Gen Sales Mgr.,Bijan Rezapour Sales Mgr., Danielle Juarez-Carrilll0 Service Mgr.,Lule Ota Service Cons.,Frank Fuford Sales, Dan Cress Sales..

My car buying experience is very good one. I had the unusual opportunity to interface with many good and dedicated people. Brian Twoomey ( General D Mgr. ) provided fair pricing for the cars that I was interested in. Salesman Mike Acosta is an outstanding listener and provided key comments that really helped make my decision a comfortable and pleasant one. Finance Mgr. Jay Felix made the job of the contract signing a real joy, his personality made this usual ( unpleasant ) part of buying a car, a real joy. Thank You Airport Marina Honda, I am thrilled with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get a car!

By Lauren T. on 4/14/2018 at 12:57 AM. Helped by Mike Acosta.

Mike Acosta helped me find exactly what I was looking for. He was not pushy and was very helpful. He explained everything thoroughly and was very accommodating. The place was totally clean and the sales people were all cool. When we got into the finance office (final step), I kind of got nervous but the guy was super straightforward, honest, and respectful. Totally pain free; fantastic all around experience. And, the 2018 Accord LX is totally luxurious and amazing!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

RUDE on the phone

By Sdc1000 on 3/16/2018 at 4:17 PM. Helped by Kelly.

Apparently the receptionist Kellie does not understand what phone customer services and is a condescending and quite rude on the phone. When I explained to her my issue of purchasing a car and the only providing me one key she was extremely rude and unhelpful. I would not refer anyone to this dealership and it has changed my view on Honda drastically. Avoid!!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Weirdest experience ever while dealing with a salesperson

By Disappointed Buyer on 2/27/2018 at 8:05 AM. Helped by Amir and Jamar.

Went in there extremely excited and almost ready to purchase a used Honda. Things were weird right from the onset. The sales persons I spoke with did not know anything about the car. They kept constantly asking their Manager answers to simple questions. After a test drive, I sit to work out the cost. The sales guy "Amir" was a total jerk to another customer in front of me. He cussed him out without hesitation. I got a taste of things to come. Things only got more and more awkward from there on. The conversation between me and Amir was so weird, that I decided to record it in the middle of it. After driving for an hour to buy a car liked and I thought I would walk out with, I decided against it, because of the sales person Amir. I'm still wondering if they are trying to sabotage the dealership. It looked totally intentional on their part.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By sam on 12/22/2017 at 2:49 AM. Helped by Jeff, Ali, Richard, Valoo.

This is an excellent dealership, the staff is wonderful. Jeff did go to extra length to fetch the right color of car my spouse was looking for. The floor manager, Ali; Richard from finance; and the internet sales staff, Valoo all were wonderful. If you guys (Jeff, Ali, Richard, Valoo) are reading this...thank you.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Car purchase

By michael MCBRIDE on 10/16/2017 at 1:18 PM. Helped by Mike Acosta , Nate.

We dealt with a fine salesman , Mike Acosta. His manager Nate was aggressive & dishonest . After agreeing to give us the True Car discount & other concessions while negotiating , we get into the finance managers office. We sign all the paperwork first & no change in the amount. My daughter & I had enough & just agreed to it since we were there for hours . We have not received any feedback whether it be e-mails or phone calls . They knew they ripped us off & did not care. Do yourself a favor & do not deal with Nate , the manager . He is not honest nor trustworthy.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Aggressive/Angry salesman

By bg on 7/15/2017 at 5:09 PM. Helped by ralph or rafael.

Yikes! While I understand a deal could not be made, I don't see why the one trying to make the sale is so angry and aggressive with his tone of voice. Especially when there is no aggression or anger coming from the customer. I had to cut the conversation from the uncomfortableness I felt from Ralph or Rafael (something along those names) over the phone. Would not recommend his customer services.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experienced!

By elizabethm10 on 7/14/2017 at 1:03 AM. Helped by Jay, Rafael, Stanley Salinas, Daniella Juarez-Carrillo, General Manager Bryan, and Bej..

THE WORST DEALERSHIP TO COME TO. THEY TREAT THEIR CUSTOMERS LIKE xxxx. YESTERDAY JUNE 12 BEJ, ASSAULTED MY BROTHER VERBALLY "GET OUT OF HERE" YOU ARE NOT A CUSTOMER I'M CALLING THE COPS ON YOU. GET OUT OF HERE. MY BROTHER AND I CAME TO PURCHASE TWO CARS A PURCHASE AND A LEASE. THE PURCHASE WAS THE ISSUE SINCE DAY ONE; THE 2017 HONDA ACCORD SPORT ($40K )WAS DEFFECTIVE THE HOOD AND SUNROOF PAINT COMING OFF. WE BROUGHT IT BACK TO THE DEALERSHIP SO THEY COULD POLISH IT MADE IT WORST. DANIELLE JUAREZ-CARRILLO SERVICE MANAGER TOLD MY BROTHER AND DAD "THATS BECAUSE YOU PARK IT IN THE SUN." STANLEY SALINAS SERVICE CONSULTANT DIDN'T CARE. WE DROVE AN HOUR FOR AT LEAST 7-8 TIMES TO THE DEALERSHIP, BUT COULDNT GET ANY SOLUTIONS. RAFAEL (SALES GUY) CLOSED MIND LOOKING FOR THEIR INTERESTS. NO SOLUTION WAS OFFERED UNTIL WE TOOK LEGAL ACTION. HAD AN ATTORNEY CALL THEM SO WE COULD RETURN THEIR CARS. NO RATE STARS DESERVED! WORST PERSONNEL EVER.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Do not rely on what they say. It may be trivial but get it i

By Lizzie123 on 7/7/2017 at 2:51 AM. Helped by None, am going elsewhere.

1. I was told that I would get a ride home from needed service and when I came for service was told I was one mile out of the area and they could not accommodate me. 2. They had never heard of my problem and I would have to leave the car there for about 4 hours. 3. I could have gone anywhere but since I purchased the car there I felt it would be easier to service. Had I not been lied to I would not have wasted my time going there. 4 . They can be sure I will not return there for service or purchase another car there. I am going to Culcer City tomorrow am.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Laid Back

By Ed F on 4/11/2017 at 5:59 AM. Helped by Chris, Jay, and Nick.

I've never leased a car before but I was treated with masterful customer service! The team was friendly, professional and knowledgeable. They didn't just answer my questions, they explained each until I understood. But my favorite part of my car buying experience at Airport Marina was that it was laid back -almost chill- and fun! They worked WITH me to make a great deal. I didn't feel like I had to "fight" for it. Sunday I drove back to San Diego in my new car with a smile I could NOT get off my face. Homerun guys! Thanks.

I would recommend this dealer.

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THEY SCREW YOUR CAR UP AND THEN DENY RESPONSIBILITY

By upset customer on 10/13/2016 at 9:41 PM. Helped by johnson.

spent close to $900 in repairs ( was not done correctly first time so I had to come back 4 times to get re-done but still didn't do correctly) Meanwhile, they were refixing this problem for the 4th time, while they created ( purposely or on accident, not sure) some damage which created a leak in my car . I had to take back again for the 5th or 6th time but they denied responsibility and I'm left with a service needed for about $400 worth in repairs which I cannot afford right now so I cannot drive my car. Warning: THEY WILL RUIN YOUR CAR!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad service/ serviced paid for and not done

By gersgers on 6/22/2016 at 5:48 PM. Helped by Lisa Brito , Carl Hegge.

I normally do not review or complain, but this is ridiculouos. I paid for tire rotation and other services, rotation was not done. after going over their checklist of services completed, filters were not changed and fluids were not topped off as stated in their checklist. Their checklist stated that Cabin Air filter was in good condition, i knew that I hadnt changed it in a while and decided to check it on my own, well, it was filthy, It hadnt ben checked. When I called to talk to a manager (Carl Hegge) he asked me to bring my car back the next day and he would help me out. I came back to the dealer and of course, he is not here. I requested a refund with Lisa the advisor whom im dealing with and she said "NO", that would not be possible without a managers authorization. I asked for another manager and they did not have one available. I waited 5 hours to have my car serviced and now its going to take another hour to get my tires rotated. Just got my car back and Lisa stated that the tires had not been rotated as they told me they were originally done. Not coming back for service or any type of services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% Satisfied!!!

By Margotfreeman on 7/12/2015 at 5:27 AM. Helped by Mike Acosta.

Airport Marina Honda Exceeded My Expectations! I had an absolutely great experience with everyone there! My options on leasing or financing a new car was clearly explained. Mike Acosta, the salesperson made sure I got the best deal possible. Great deal that was courteous professional and efficient. Perfect customer service. Everyone made me feel like a valued customer, Strongly recommend! It was clear that my best interest was their priority.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst experience ever!!!!!

By Al on 6/27/2015 at 11:15 PM. Helped by Bijan and Ali.

They say something via phone and as soon as you are there, they give you much more higher price. The worst experience. I traveled from far away based on our conversation with one of the sales person, but as soon as I was there, they said we thought you were talking about different car. Wow, they are totally need your money and they don't care about you at all.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Not honest

By Camion on 6/1/2015 at 8:58 PM. Helped by All.

I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will lie in your face I think their rating speaks for it self,

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid

By letthewookiein on 2/22/2015 at 6:57 AM. Helped by Jorge Huazo.

See my Yelp review for a picture of the coupon. My wife who had never been to this dealership prior to today came in to use a coupon for an oil change. The coupon says "First Time Visiter Special!" for $19.95 The fine print says nothing about a requirement that the "car" must be a "First time Visiter" or "New" to the dealership. Service Advisor: Jorge Huazo, did not at first come out and clearly say he would not use the coupon. He attempted to skirt the issue by suggesting a service package priced at $80. When it was restated that only a oil change was wanted he said it would cost $35 for just an oil change. Thus began the dispute about the coupon wording. He said the coupon would not work because the car had been at this dealership before. Of course it has, it was bought there. Jorge Huazo said he would need to ask his boss, You would expect him to go get someone or at least call someone. Yet he began texting, he must have typed out quite the message because he was texting for a good while. Several minutes passed and nothing, bringing the total wait time up to around 10 minutes with us getting nowhere. Now he asked us to leave the service area so he could help other customers. Before leaving I asked if there was anyone onsite that we could ask so we could get this settled asap, he basically said there was no one working who could weigh in on the issue. I find it hard to believe that a dealership of this size has no one on site that make a call on a $15 decision, and if that truly was the case that is sad. I asked Jorge Huazo what the "Visiter" in "First Time Visiter Special!" meant, was "Visiter" referring to a person or a car? I do not recall him answering. I then asked him if he really felt we were attempting to do something wrong? He commented that he was only trying to do what was "fair". I pointed out that over $15 he was completely turning us off as customers, making us never want to comeback. He again said he just wanted everything to be "fair". I ask, what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question? Again no real answer to my question. At this point he, in what I took as a attempted threat, said that he would run the title of car and whoever's name came up, their name would be used for the servicing. He said "so we will see, if its as you said. If you did sell the car, and your wife's name is on the car, or if the car is in your name". I never said I sold the car, let alone to my own wife. I asked the above question- "what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question?" -I did not say the car was sold to my wife from me LOL. Nevertheless I asked if only the title holder could bring the car in for service or not? If not then why say your going to run the title of the car and see who's name its in? If so, then what about people with leased cars, the title is not theirs, they do not own the car. Can they be serviced? In my opinion the issue boiled down to two basic things: 1- Does "Visiter" refer to a human or a automobile? I vote human. 2- Say "Visiter" was intended to indicate a automobile, was this situation over $15 really handled in a way that was good for the dealership in the long run? I don't think it was. In the end it came back via text that the coupon was ok'd. There was no explanation of if we had correctly interpreted the coupon or if we were being give a courtesy pass. Despite saying "Express service in 1 hour or less", we were told it would be 2 hours. I inquired why it would be so long, I was told it was not a "normal" day and that several people were ahead of me. I'm not positive but I think some customers came in after us, but had their jobs queued up before ours because of the long struggle with Jorge Huazo. I asked if he would check if this was so, this concept seemed to be hard for him to grasp. He simply restated other people where ahead of us and it wouldn't be "fair" if our job went before theirs. I was not asking to cut in line so to speak, rather only to see if the jobs queued up were truly in order of arrival, appointments aside. Letting that go I asked why it would say "1 hour or less"? We were looking at waiting double the longest stated time of "1 hour" plus the 15-20 minuets waiting to get the coupon settled. Again with "fair" he says it would "unfair" to others and we would have to wait. We arrived around 2:10pm, at 4:39pm we were informed our car was ready. Signed - Unhappy Customer

I would not recommend this dealer.