Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.8  
Price
3.7  
Quality of Work
3.9  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I'm not as dumb as I look!

By coloman on 7/29/2018 at 2:47 PM. Helped by Don't remember.

I took my company work truck in for a simple flat repair. After being told that it would be a 1/2 hour to repair the tire, I agreed to wait. After an hour of waiting the truck had not moved from where they had parked it. I asked the service writer if she could build a fire under the shop people because I needed to get back to the job site. She responded that they were waiting for a lift that would lift a 1 ton truck. Since when do you need a lift to remove 1 tire!!! At the 2 hour mark, the service writer brought me the #10 screw that been in the tire and said that the tire was repairable, which was bull!! The screw was 3" from the side wall. Long story short they where trying to get me to buy tires. I took the tire to another shop to only find out that the tech at Akins had ruined the tire with his attempt to repair the tire. I will never darken their door again! This was my 2nd visit to this dealership. The 1st was for a oil change that took 2 hours with an appointment.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Oil change and fuel filter replacement

By R_mccallister on 6/15/2018 at 9:24 PM. Helped by Steven manley.

I recently got my oil and filter along with my fuel filter changed it usually cost me 179 this time it was 377 I have receipts for the old and new at Akins and when I asked the lady at the desk replied the cost have went up.not to add that I got to the dealership at 9:40 and the service wasn’t completed till 2:30

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Advertised discounts are real!

By Proud Owner! on 1/31/2018 at 1:12 PM. Helped by Tom Sliger.

The first thing I questioned was are these discounts I see on the internet and television real. Well, yes, and they even have more they will show you in case you qualify. Call and talk to Tom Sliger before you go and he will explain in detail to all your questions. When I arrived and met Tom he was friendly and very helpful. Everything he had told me over the phone was as he described. I was impressed. My past experience at other dealerships have disappointed me. Thanks, Tom, great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out in 2 hours!

By Taliaferro Co commuter on 1/2/2018 at 4:14 PM. Helped by Tom Sliger.

I did my homework ahead, and the dealership had the car ready to go and a service rep waiting to see us. They were nice and efficient. We test drove the car, did all the paperwork, and drove away in about 2 hours! Thank you Tom Sliger and Akins Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Fantastic New Car!

By KATATL on 11/30/2017 at 11:02 PM. Helped by Tom Sliger.

I sent my Internet inquiry into Akins and received a very quick response from Tom Sliger. Their prices were the best I could find online so I was willing to make the long drive to the dealership. I am very happy with the trade in value I received and Tom helped me with some financing issues before I hit the road. Once I made it to Aikins the turnaround was very fast, the car was ready and all of the financing was approved before I got there. Thanks, one of my best buying experiences ever! I love my new Jeep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great surprise!

By PB8082 on 11/25/2017 at 2:24 AM. Helped by Tom Sliger.

We walked in with very little expectations about being able to get a car. After touring the lot and talking with our sales rep, we found an amazing deal on a new Ford Focus. One test drive later, we worked out all the details and got a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealership Amazing customer service!

By Car deal wow! on 11/23/2017 at 2:02 AM. Helped by Tom Sliger.

We where a little skeptical about driving 60+ miles to look for a new car but the prices we saw on the internet where the best so we contacted them and made the trip! Well we are so glad we did! It was the best day! The drive was not bad at all and when we rounded the corner and saw the huge inventory we where in shock!! Then we went inside their beautiful showroom . We where greeted and the sales person we had been communicating with "Tom Sliger "came right away and escorted us to see the car we where interested in . He took us on a test drive and had all the answers to our questions! Very informative and easy to talk to. Let us see and discuss all the options we had before we decided ! Could not have had a more pleasant experience! Then we pleasure of working with Scott Dickey for our financing . Again could not have been treated any better! Very personable and friendly ! From the beautiful showroom to the super staffer left with an awesome new Explorer not to mention the best deal anywhere hands down!😍

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great New Car Purchase Experience

By jtsauls on 11/11/2017 at 7:32 PM. Helped by Tom Sliger.

I purchased a 2017 new Ford Focus. I did most of the prep work with the salesman online and over the phone. Tom Sliger helped to make this an easy experience. I spent less than an hour in the actual dealership to do the paperwork and pick up the car. My family waited for me in the newly remodeled customer service lounge. Very comfortable. This was by far the best and easiest new car buying experience and I have been through several with other dealers. There's nothing fun about committing to pay thousands of dollars over the next few years but if I have to buy another car it will probably be at Akins.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By westy2018 on 11/10/2017 at 7:27 PM. Helped by Tom Sliger.

Best buying experience we have ever had. We added a lot of extras performed by dealership. The work was completed when promised. Very comfortable customer lounge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made it Easy

By Jojo on 11/4/2017 at 3:05 PM. Helped by Tom Sliger.

After dealing with other dealerships and them wanting me to come in over and over, I finally found Tom Sliger at Akins Ford. Tom wasn't begging me to come in or trying to sell me on something I didn't want. He made this simple, even though they were an hour away, it was the easiest car deal I have ever done. Thanks Tom Sliger and Akins Ford for my new truck!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Salesperson changed price on vehicle

By moore2005 on 9/3/2017 at 10:11 AM. Helped by unsure which employee.

Salesperson showed us a vehicle, quoted $40,000. something, salesperson even wrote up numbers for vehicles. Called next day and told price is $43,000. and salesperson showed us wrong vehicle- VERY UNPROFESSIONAL to say the least.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Great sales experience horrible service!!!!!!

By Bill Mauldin on 8/14/2017 at 9:38 PM. Helped by Service department.

My wife and I had a great car buying experience when we bought her 2017 Explorer. It couldn't have gone much better. On the flip side the Service department is definitely lacking. My wife ran over something in the road and blew out a couple months after purchase. I removed the tire and took it to them for a replacement. I could not have had a more difficult time getting help. I went through 4 people and finally spoke to someone who "helped" me. It got worse from there. He ordered the tire but when she stopped to have it put on it wasn't ready like I was told it would be. I didn't expect the tire to be covered under warranty but I also didn't expect to have to pay twice the price of the competitor to put it on. I guess that's what I get for trusting that I wouldn't get taken advantage of. That's the last service they will do for our two Ford family. Do yourself a favor and drive by when when looking for service on your vehicle to anywhere but Akins Service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service department

By karen on 10/17/2016 at 2:26 PM. Helped by Tom Cronin, Bob Ostrander.

The manager assigned to my car very helpful as far as explaining tire wear and rotation results. He came and talked to me to give me updates when my car was being serviced too. I have had 4 recalls and one oil tire rotation service done at Akin. I was able to talk with the service rep assigned to my car. Usually I find they just take the vehicle and do what ever then you pay ...done. Not at Akin! They are polite and check back with you periodically. The waiting area has complimentary drinks and computer area for you to use. I noticed many people were working on computers as they got car service done. Bathrooms are big and clean as well. I always have had a great service experience at Akin and will buy my next car there. We have been impressed with the phone communication as we go through the recalls on all 3 of our Dodge vehicles. Akin people have made it easy to stay in touch as we waited for airbags to become available Very impressive. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership by far!

By MichaelPennywitt on 7/30/2016 at 3:10 PM. Helped by Ray Bramlet.

After doing business with Ray Bramlet in 2013/ 2014 we came back to buy from him again! Excellent service and best salesman. Not pushy like other dealerships around. Always honest and willing to take time to get what you want. Thanks Ray

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn't buy a ford anywhere else

By ChrisWhitehead on 7/20/2016 at 1:02 AM. Helped by Keith Dean, Travis Dixon.

This is the 3rd vehicle we've purchased from Akin's in the last 5 years. Very pleasant and laid back atmosphere. A very big thank you to Keith Dean and Travis Dixon for your all of your help.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

more lies

By f250 on 6/11/2016 at 4:20 PM. Helped by Caroline.

Made an appointment to repair and service f250 for 7:30 a.m. I took it to Akins the day before at about 2:00p.m. The afternoon it was suppose to be completed I got a call and Caroline said it would not be ready. They hadn't even started on it. I went and picked it up and took it to another dealer. I'll never never go back there again. What is the purpose of making an appointment?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies.

By Dzana1221 on 5/18/2016 at 11:27 PM. Helped by Tino.

The salesman was absolutely horrible. He was nice but he lied so much. They tried to rip us off in every way possible. Be careful with the numbers they present you because they will try to rip you off.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disrespected as a woman!

By Jennifer S Wilson on 4/21/2016 at 2:05 AM. Helped by Steve.

I inquired about and F-150 with suspension lift and aftermarket wheels and tires. The overnight test drive went well and the next day I presented an offer for the truck. I am a woman that was buying a truck without her Husband. I did my research on the price on the values and option packages and know what all the aftermarket add-ons really cost. I presented an offer based on facts and even submitted documentation to support the offer,. Soon after the salesman (Steve) received my email offer, I got a call and at one point he was telling someone in his office "she is crazy" and was making comments about my offer (I told him I heard every word he was saying). He hung up and then called back trying to do damage control (too late). When I got to the dealership things went down hill. The salesman was asked to leave and another guy (I'm guessing was the negotiator) came in to "Explain" to me everything wrong with my offer and what certain things meant and kept asking me if I understood what he was saying. I may be a woman, but I'm not stupid. I was told that the Ford/Dealer incentives would not apply if I didn't finance through them (lie), was told that the truck I was looking at came from the manufacturer was a V6, but because of the suspension and over-sized tires, they had to replace the V6 engine with a V8 (how stupid do I look). They turned a business deal into a personal matter and treated me as if I was ignorant and uneducated. I will NEVER do business nor refer anyone to Akins.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Challenger 2014

By Sal38 on 1/12/2016 at 12:04 AM. Helped by Ricky.

Purchased challenger and always given attitude when problems have came up. ESC light came on one day told by manual should not drive. Called Akins told be 2 weeks to even look at car. Took to actual dodge dealership and problem was fixed in a day. My husband took to Akins for tire rotation and tires were roated differently than usual. Then I drive to work next day and feels like riding rough. Every time I hit a bump or any line in road my back ends sways. Feel in driver seat and also passenger feels riding. Very noticeable especially when car has been riding like a dream till they touched it. Never could feel a bump in road cause it normally rides so smooth. Not now. Now my car is at Akins after another 2 week wait to look at and being told they can't fund a problem. Classic for Akins. Husband went by to check in car after all day of no call to let us know of anything. Jeff Akins wouldn't even come out to speak but to say he couldn't help tires. Sure that's not the problem when only 20,000 miles on new 2014 challenger.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very dissatisfied!

By SMOLIVER on 9/13/2015 at 2:39 AM. Helped by Ron,.

We inquired about a particular vehicle online and drove well out of our way to see it. We dropped in to test drive it on a Saturday. After speaking numbers with them as far as total price we needed to go home and shop around and think on it. We returned the following Monday prepared to purchase the vehicle, again driving way out of our way. When we got to finance everything went downhill. We were told we had to finance through Ford Motor Credit to receive the price we were quoted for the previous time we were there. Not once had they mentioned that before. Usually no big deal, however they gave us a 6.99% APR even with excellent credit. RIDICULOUS! We definitely walked away from that and decided to give a different Ford dealer our business. If i could give less than one star I would. Ron was friendly enough however we feel we wouldn't have wasted his time and ours had we been informed on the fine print on our first visit.

I would not recommend this dealer.