Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rad Radiator Experience

By RedwingNut on 11/5/2017 at 3:22 PM.

2006 Equinox radiator replacement - excellent service, quality repair. Reinforced our mindset that the only place to take our vehicle for major repairs is the dealership - even at a bit higher bill.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

outstanding, best experence We have had in buying in 60 yrs

By G&L D on 10/29/2017 at 7:47 PM.

The sales consultant Johnny Hawpe was the most helpful answered all our million questions and spent a lot of time showing us all the details of the car. The Manger Wayne Moore was also very helpful, even kept our puppy Brad while we test drove the car. It was a pleasant day no high pressure just sincere help in selecting the right car. Financing was quick and pleasant added to the great experience we had .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Peregrine Traverse buyer on 9/30/2017 at 10:42 PM.

Mindy was fantastic! Great buying experience. Do not like to buy cars but she made it a very good experience. Very accommodating to my schedule.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always doing the best they can

By ELVISandME on 8/19/2017 at 8:57 PM.

Timely, efficient and aiming to please. Been a customer there for 13 yrs. Pricey - guess can not be helped. But happy with service. Bought 2 cars there under previous ownership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Poor customer service

By Rch0427 on 8/5/2017 at 8:41 PM. Helped by Issac.

I scheduled an appointment to have a door handle repaired, pull in on time and am told as I'm getting out of my truck, were to busy to get to it today you need to find a ride home. WHY did I schedule a apointment. My wife is at work I have no ride so I'm told if I want the shuttle will take me home right away an hour later I'm still sitting in the weighting room. So I'm told it will be done first ting the next morning, noon comes around so I call and am told they are just getting to it, as I'm wrighting this review it almost 3:00 in the after noon and still no word on if it's done I work in a service industry and if I supplied this poor of a product I wouldn't have a job My recommendation is if you buy a vehicle for here take it some were else for service or just go to another dealer So in conclusion they are packing in appointments this is no fault of the service mechanics or representatives this is just bad business and bad procedures Probably wouldn't have happened when Al Serra owned the franchise

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I hate buying cars... but......this was almost painless

By Chevy lady on 8/1/2017 at 5:11 AM.

MIchael was very easy to work with . He was, factual, extremely professional, and both patient and helpful when I came in to the dealership ( several times) to look at vehicles, colors and interiors before deciding which car to purchase. . I am delighted with our new equinox and appreciate the way he handled all aspects of his part of the sales experience. (. I will add that my husband and I both felt that the finance section took far too long for a cash sale)Way too many papers that were not applicable and way too time consuming.. I would suggest some streamlining of that part of the purchase would enhance the whole buying experience .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchase of 2017 Silverado

By alan1234 on 7/26/2017 at 9:04 PM.

My wife and I recently went into Mike Maroone to purchase a Silverado. The selection was great our salesman, Michael Rico, was fantastic. The deal was great and Michael's attention to details on explaining the new truck was fantastic. I would strongly recommend going and seeing Michael if you need a new truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2005 Tahoe Service

By Kenneth L Radcliffe on 6/20/2017 at 6:26 PM.

Great service at a great price! Being retired military, they thanked me for my service which I truly appreciate. They even gave me a super discount on the service they did on my Tahoe. I have used this dealership for 15 years and have always been pleased with the service they provide.

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Happy with used car

By Momofteens on 6/16/2017 at 6:28 PM.

Thank you Mindy for finding is the perfect used car for our daughter! Thank you for learning what we were looking for, bringing up a car from your south store for us to look at, and fixing the little ding so it looks like new! We are really pleased with our purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

2017 Colorado truck

By Experienced buyers on 6/15/2017 at 12:45 AM.

My wife and I have purchased a dozen or more vehicles over the years: Volvo, Tahoe, Toyota, Saab, Lexus, Yukon etc. We were absolutely delighted and pleased with MikeRico and the tremendous service he provided: complete and accurate vehicle info, personal focus and attention to our questions. We're experienced buyers and rate Mike Rico and Maroone team as absolutely first rate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, knowledgeable, honest, respectful team

By Lester's TAHOE on 6/14/2017 at 8:19 PM.

This is our second purchase from this dealership in two years. The sales department including the general sales manager was helpful and easy to work with. Johnny Hawpe, Roger Edmiston, Wayne Moore, Jay Wollett, and Rich Frizzell were exceptionally knowledgeable and helpful. The service department is also outstanding. We highly recommend the Mike Maroone Dealership without hesitation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with our vehicle transaction

By CINC on 6/2/2017 at 1:16 PM. Helped by Jay Wollet-Finance.

We had a great experience buying our vehicle starting from sales to finance and management. The transaction went smoothly. Thanks for all of your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Making the deal happen!

By Jerry on 3/3/2017 at 8:53 PM.

Matt was a great help when I walked into AL Serra. He wasn't pushy, and provided a plethora of knowledge and help in my experience. I put my eyes on a certain silverado, and he worked with his team to make that deal happen. I'm not a big fan of car dealers in general, but Matt was different in his approach, which was a breath of fresh air.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman - Johnny Hawpe!

By AlSerraCustomer on 2/27/2017 at 3:39 PM.

I have been a customer of Al Serra Chevy (North) for six years now. Johnny Hawpe has sold me three different cars over the years. When ready to purchase a car I always ask for him by name as he is very professional and I know he works hard to provide quality salesmanship. I would like to commend him on a job well done! I wish the entire staff at Al Serra Chevy continued success in their future endeavors as they are very deserving of the highest recognition! Also deverving the highest marks of recognition are Chris Hinz who has always provided quality service for my new Chevys over the past years as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good customer service

By TheBoss on 2/25/2017 at 10:53 PM.

I had a problem with my Pontiac G6 and Mr. Hinz attend to solve the problem very fast. He made a few calls, took my keys and called me back after one hour. The car was fixed and they also analyzed, if there are any other problems. Fortunately, there haven't been any and since that day the car works like a racing horse.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great....as usual!!

By 70Blazer on 2/22/2017 at 9:33 PM.

Easy from start to finish....professional and on top of their game! would definitely recommend....100% This was my third vehicle purchased from Al Serra North, no issues at any level. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Al Serra Rocks!

By Sean on 1/13/2017 at 7:04 PM.

Convenient, fast, courteous, comprehensive, helpful, expert. The service center saved me thousands of dollars in the long-run by identifying issues before they became critical.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Free Car Buying Experience

By Sarah on 1/9/2017 at 4:40 AM. Helped by Bryn Reynolds.

My husband and I worked with Bryn. We were looking to buy a new jetta and Bryn made the process easy. He knew all the information about the newer vs. older models which made us feel confident in not only him as a seller but that the newer Jetta was what we wanted. I needed a commuter car so gas mileage was imporatant to me. Unlike other dealerships where they were constantly trying to get me to go for the highest trim level which was always the most expensive and normally got worse gas mileage. Bryn was straightforward with us and told us not to get the highest trim level as the gas mileage is lower. There were many instances like that while working with him where he was straightforward and honest with us. I would highly reccomend this dealership to anyone looking to buy a VW. It was the easiest buying experience either of us have ever had. I would also highly reccomend working with Bryn!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick, friendly, low pressure

By jetta2013 on 12/10/2016 at 3:38 PM. Helped by Brynn ???.

Pat and Brynn were always helpful and considerate of my time. They helped take a bad experience with the TDI recall to a VW affirming experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service on the purchase of our 2017 Chevy Silverado

By GB on 11/28/2016 at 9:47 PM.

Salesman Keith Day was very helpful and courteous. The Entire staff was friendly and made us feel right at home. Will definitely recommend Al Serra Chevrolet North, and will go back for future purchases

I would recommend this dealer.