Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.4  
Overall Experience
4  
Price
4.1  
Quality of Work
4.2  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Service

By Pickleballpatty on 7/17/2019 at 3:49 PM.

Always friendly and efficient but this time I can only give 4 stars because the morning after a tire rotation my low air light came on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great!

By laylah on 5/7/2019 at 7:25 PM. Helped by Trey Lujan.

Recently had recall performed; Trey and Andre are always responsive and easy to deal with. They understand that I have a busy schedule and get my vehicle in at convenient times and have it ready to go as promised. Thanks for always doing a great job -- it's appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Sale

By RMH1622 on 4/22/2019 at 9:01 PM.

2nd time with VW and Pat Bains in the last 3 years. Excellent and Pain-free working with Pat! Just overall easy and great experience in Car shopping

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond customer service!

By missannafaye on 4/19/2019 at 6:13 PM. Helped by Tyler.

I honestly could not have had a better experience with purchasing a car, for my first time too! Tyler and Matt were both very welcoming and accommodating - fitting me in for a test drive that day. Tyler was clearly knowledgeable and helpful during the test drive and throughout paperwork, answering all of my questions. The entire experience was not rushed and I felt I was listened to and cared for, considering I was going in alone to purchase a car their patience and attentiveness was a HUGE deal for me. The entire staff makes an excellent team and I was more than happy that I ended up making my purchase through them. If you're unsure of a dealership (as I was) I would absolutely recommend visiting Mike Maroone VW for an above and beyond customer service experience. BONUS: They had my dream car! I'm totally in love with my Alltrack!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Terrible Maintainance Service

By gcc001 on 4/7/2019 at 12:32 PM.

I bout a VW Jetta with Mike Maroone a few months ago. I was due for my first oil change. Additionally, I received notice that the car had 3 recalls. I dropped the car off just before 10 AM and picked it up close to 1 PM. I was assured that the oil change and parts associated with the recall could be taken care of during this time. Instead, when I returned, I learned that it took them 3 hours simply to conduct the tire rotation and oil change. They informed me that I would need to bring the car back another time for the recall. Due to my work schedule, I would need to bring the car in on a Saturday. They informed me that even if I brought the car in first thing in the morning on a Saturday, I most likely wouldn't get the car back until Monday. The dealership is clearly understaffed and incompetent. I will do what I have to do in order to have the car serviced for the recalled parts. However, after that, I'll never use them for service again. I've never had any place take three hours to rotate tires and change oil! Ridiculous!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third VW and counting

By brendaholt on 4/4/2019 at 5:06 PM.

Pat Bains, once again, provided honest, detailed VW information and helped my family get exactly what we needed. We will continue to come back to him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came back for more! Second VW in two months thanks Pat!

By York on 3/25/2019 at 11:41 PM. Helped by Richard Frizell.

We bought a 2019 Atlas and Jetta R-line in the past 2 months. Thanks for all the extra perks Pat! We appreciate your outstanding customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a Smile

By Robyn Brooke on 3/22/2019 at 5:48 PM. Helped by Marc Renjard.

My husband and I thoroughly researched not only the car we wanted but also the dealerships in Denver and Colorado Springs in order to ensure a fair, quality, and hassle-free car buying experience. The team at Mike Maroone VW proved to be the most knowledgeable, competent, and service-oriented around, as the experience they provided exceeded our expectations. I am more in love with my new Jetta each day, and firmly believe that Mat, Megan, Pat, and Marc worked together seamlessly to offer us the best possible deal. Thank you for all of your hard work, we will be back for our maintenance and future car buying needs!

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
2   Quality of Work

Good experience.

By Denise on 3/8/2019 at 7:12 PM.

I’m pleased with my new Tiguan overall but there is a dent on the back lower trunk area that I hope will be repaired. I was told the dent cannot be repaired without damaging the paint - I want the car replaced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5-STAR TEAM EFFORT!

By Haji Dunn on 3/8/2019 at 6:37 PM. Helped by Tyler Lane.

For me, it starts with customer service. Tyler Lane's approach truly made me feel comfortable and confident, regardless of whether or not I did business with him. Moreover, the leadership prowess from the managers Megan Jung and Mathew Hicks empowered Tyler and myself to agree on a fair and equitable deal. I WILL be back! 5-STAR TEAM EFFORT!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car in minutes - had it delivered!

By Dennis on 2/25/2019 at 10:00 PM. Helped by Doug.

I had my current car serviced at Mike Maroone VW on a whim. That put me on their email list. Weeks later, they emailed me an offer that I just couldn't miss. I immediately called and told the salesperson, Doug that I'd take the deal if he could deliver the car that same day. I had wanted to surprise my wife and was absolutely able to do so. Mike Maroone VW made it happen. They went thru the new Tiguan with my wife while I signed all the paperwork on my own kitchen table in Pueblo!

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Four years a customer and it is getting progressively worse

By Bridog on 2/8/2019 at 5:34 PM.

We've been going to Mike Maroone VW for four years and it just keeps getting progressively worse. This week, I called for three days to try to talk to someone (We usually deal with Andre, who has been very good to work with.) and was told I would get a call. I even scheduled a service appointment but asked to talk to someone before we bring our car. They said they would have Andre call me. We have brought our car in for the same issue before and I just wanted to know a ballpark figure of the cost to repair and a time frame, as we live quite a bit away and I have kids in school I need to arrange to get. No one ever called. I called twice the day of the appointment and was sent to voicemail by the friendly scheduler. I cancelled the appointment. We will go elsewhere. It's been getting worse with every experience. I was told it would be an hour last time and I sat in the showroom, waiting for four hours while I got an oil change. Does anyone else service VW's?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By david42 on 1/30/2019 at 7:37 PM.

Pat was very knowledgeable and friendly. Couldn't have asked for more in a car dealer. This place came recommended to me and I will be recommending it to others. Thanks Pat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By F15Levi on 1/10/2019 at 5:10 PM. Helped by Cody.

Came in and told the salesman the car I wanted. Without hesitation he pulled it up for me. I had my mind set on a certain model. Cody did not try to sell me a different model. Told him what money I was putting down and Cody and the sales manager didnt try to get more out of me. overall Cody was very professional and polite. Will buy another car from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Experience Ever!

By TeacherJen on 12/24/2018 at 1:40 AM. Helped by Tyler, Doug, Mike Burgess.

Started with the website, which was very user-friendly. Communicated with Tyler by email in a timely manner. Worked with Mike and Megan on financing. I have challenging credit and they were very respectful and were able to get me a good deal that I could afford and feel good about. After I had already signed the papers and drove off the lot, I changed my mind on the color of my Jetta. I brought the car back and made the switch with no troubles. I am so happy with my Habenero Orange Jetta and with my payment. I felt like I was buying from a group of trustworthy friends. If need a car, go to Mike Maroone North and you will be well taken care of.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Service

By Asanders137 on 11/28/2018 at 5:26 PM. Helped by Mary Gillespie.

Have to say pleasantly surprised with customer service when I brought my passat in for an oil change. Mary Gillespie wasted no time checking me in while multi tasking and providing great customer service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service here doesn’t exist

By RunDontWalk on 11/14/2018 at 5:32 AM.

I brought my VW Beetle Coupe in for warranty service, had to bring it back for work that wasn’t done, after the “supposed service” my cars gas consumption went from 1 tank per month to 1/4 tank in 2 days!! They also wouldn’t check a simple key insertion question - but gave me a $450 quote for replacement! I got an email from the Service Supervisor indicating to “call me at this number” if you can’t give us all “10”s! I did - got a woman who said it was a wrong # and she gets these calls all the time! I tried the main service desk, the Assistant Manager (who just wanted to argue), and I NEVER got a call from Mr. Lemons about anything to resolve the issue! I plan to take this issue further up the chain of command - I would suggest you find service elsewhere or be prepared for inexcusable service AND treatment!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Stress-free experience

By Sue Bee on 11/9/2018 at 7:51 PM. Helped by Mike Burgess.

Already knew exactly what I wanted, didn't even need a test-drive. Worked with the personable and professional Pat Bains. The finance guy, Mike, tried to sell me several extended warranty plans, talking really fast while drawing arrows all over the page--very confusing to say the least. I declined. Glad I paid cash so I didn't have to endure any more of Mike.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome VW Sales Experience

By RL719 on 11/7/2018 at 8:46 PM. Helped by Doug Ousler.

A little over two months ago, I started down the road of wanting to purchase a new VW Alltrack. As this was a vehicle I plan on keeping for quite some time, I wanted a specific model with a exterior / interior color combination and a manual transmission. I tried researching a number of dealers across the state and was unable to find what I wanted. I contacted Mike Maroone and got myself paired up with Doug Ousler in the sales department and experienced a very pleasant and low pressure test ride on a similar vehicle they had in inventory. I explained my situation and what I was looking for to Doug and his sales manager Matt. They went above and beyond to locate the vehicle I wanted while it was still in transit from the factory. It was actually slated to go to another dealer in Denver. Doug stayed on top of things and, assisted by his manager (Matt), worked a dealer swap. Doug followed through on the delivery right up to the end and did exactly what he said he would. In the end, I received the car I wanted for a very reasonable price. I can't remember ever having a better car buying experience. These guys are awesome!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Disappointed!!!!!!!!!!!

By Socks2323 on 11/6/2018 at 2:35 AM. Helped by Tyler Lane.

My new Atlas purchase was a nightmare. If I could I would give 0 stars! I don‘t know how many things can go wrong with buying a brand new car but after a week of waiting I ended up with a new Atlas with only 1 key and scratches all over the clear coat. Got my 2nd key a week later and wasted 3hours at this dealership to take care of the scratches and ended up with the same condition but finally a 2nd key. Nobody bothered to even offer me anything to make it up to me for all the worries (almost mental breakdown) and wasted gas and time. Never in my life did I feel so bad about buying anything and felt so disappointed.

I would not recommend this dealer.