Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.7  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional car purchase experience.

By HaroldG on 11/3/2018 at 9:15 PM. Helped by Mike Flores, Mike Gutierrez, JJ Rodriguez.

Thank you for making my latest car purchase an exceptional experience. I have purchased many new and pre owned vehicles since I purchased my first car in 1977. My recent car purchase experience at Alamo City Chevrolet was by far the most exceptional in all aspects. My sales associate Mike Gutierrez was exceptional. He was very well versed on the vehicle specifications and operation. He was very familiar with what vehicles were available for sale, helping me find the one that best met my search criterion, without any sales pressure. After I purchased the pre-owned vehicle as is with no warranty, he pointed out that there was a rip on the passenger seat leather which they were going to fix at no charge to me. When I brought the car in the following week to have the seat tear repaired they determined it could not be repaired and they proceeded to replace the lower seat leather at no cost to me. Incredible. My sales manager, Mike Flores, also was exceptional. My usual experience with sales managers required me to do extensive online research to be used for lengthy purchase price and trade in price negotiations. Mike Flores actually provided much of the online research which clearly showed the purchase price he posted up front was a very good value. We also quickly arrived at a trade in price that was in line with online research he also assisted with. My finance manager JJ Rodriguez also was exceptional. Even with a cash purchase like this, I usually have to wait a long time to start the closing and then I am subjected to hard sell theatrics. He quickly prepared the paperwork and met with me after a very short wait. He explained options such as warranties quickly and did not try to hard sell when I told him I was not interested in the warranties. I will definitely recommend Alamo City Chevrolet to others and most definitely will go to Alamo City Chevrolet first when I am ready to buy my next new or pre-owned vehicle.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

not forgotten

By Javi likes ACC on 7/23/2018 at 4:37 PM. Helped by Jennifer Schultz.

was looking to buy my wife a new car for mothers day 2018, walked into ACC and met Jennifer Schultz, at first was skeptical of a female car salesperson, but Jennifer was very knowledgeable of her inventory, and I feel that she truly listened to our situation, in the end , we drove out with a brand new 2018 Chevy Malibu LT. Jennifer Schultz has not forgotten about us, as I recently called on her for a favor and she promptly delivered. thank you ACC and thank you Jennifer, hope to do business again in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By Jack on 5/31/2018 at 11:30 PM. Helped by Gary Glasbrenner.

painless transaction thanks to MATT LOPEZ, dealership was clean and comfortable i am very happy with my 2017 2 ss 6.2L Di 8 speed automatic transmission. Thank you Jack Adams ema il jjadamstx@gmail.com

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good People

By ejhawki on 4/30/2018 at 8:56 PM. Helped by James Gillian, Matt lopez.

Online registration is a great tool, quick response from sales department Matt Lopez. He verified what I wanted came in without appointment but he still made time to met me as he currently working with customer he had me talk to James Gillean two very good people and both professional very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trading in my camero for 2018 colorado.

By PerezPam on 4/29/2018 at 4:04 AM.

Sales Advisor T.C. was awesome !! He was great did not give us the run around on our car he was straight forward on getting us in a new truck. Thank you T. C. I will see in about 2yrs again😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Wilso171 on 4/20/2018 at 5:36 AM. Helped by Matt Lopez, T.C..

Very good service. I was in and out quickly. Matt Lopez is a talented salesman who listened to my every request. The dealership was willing to work with my situation and I walked away with a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable, easy buying experience, go to Alamo 1st!

By A Rich on 3/26/2018 at 9:33 PM. Helped by James Gillean.

I started my buying process online with James Gillean. Once he found the car I wanted, we worked over the phone and through emails to finalize the deal. Working with Gary and JJ was a pleasure. My time in the dealership was minimal by my choice but was treated wonderfully by everyone I came in contact with. Don't waste your time, go to Alamo 1st!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

No Pressure

By Vanessa Krampitz on 1/13/2018 at 4:55 AM. Helped by Niem Harris.

I just want to let you know that you have a awesome staff. I meet with Niem Harris. He did a outstanding job. He was very friendly. I had a great experience with him. He was very laid back which I liked. He did not put pressure on you to buy a car which I liked. I went to other dealerships where they put pressure on you which I do not like at all. I do not like high pressured sales people. That does turn me away.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Got the work done but kept telling me it was almost done....

By NicoliDarkk on 12/29/2017 at 1:59 PM. Helped by Mark.

I took my car in twice under warranty. The first time I took it in I asked for a radio update to fix a bluetooth issue, an oil change, and I also had a starting issue. They replaced the battery and then didn't do the radio update as asked and did the oil change but didn't reset the oil monitor in the dash. I reset the oil monitor and checked the radio to find no update done. They didn't say if there was or wasn't an update, they just replaced the battery. Next week I have to take it in because I noticed a clicking sound coming from the blower motor and I ask them to do the radio update again. I set an appointment mind you and when I get there the service advisor tells me that it's going to take a while, about 2 hours. 2 hours later the advisor comes up to me and tells me that it's going to be another hour and a half and tells me that he's going to be heading out and another advisor will finish me off. So I wait an hour and a half then go ask the other advisor for an update. He checks and tells me the update is running on the radio and that it's going to be another 40 mins. I wait an hour and go check to find out the car is done and waiting... so total time 10:15 to 4:00 pm... just shy of 6 hours I'm sitting there for a simple blower motor and radio update The guy on the service drive, not an advisor, was nice enough to give me two free coupons for two free oil changes but with the level of service I got on my two trips I'm not sure I will even use them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and quick service

By Mark Escobedo on 12/3/2017 at 1:50 PM. Helped by not sure.

I was very satisfied. I Took my truck in for normal service. They offered shuttle service. The service was done quickly and they washed the truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By bd111 on 10/27/2017 at 7:45 PM. Helped by Ralph Diaz.

Great customer service! I recommend this dealership to everyone to go to! I am always satisfied when I visit this dealership, great staff. This is the only dealership that I will visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017 Silverado Purchase

By Happy customer on 10/2/2017 at 12:26 PM. Helped by Emilio, Lance.

From the start Emilio and Lance were courteous and professional. They were sincere and ensured my experience was well above what I expected. I have to say I experienced the same level of customer appreciation with everyone I dealt with. I'd recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome salesman

By Har ey!! on 9/29/2017 at 12:44 PM. Helped by Sales, finance.

My experience was do awesome. Simple, no pressure, nice, kind folks. Salesman was the best ever. Finance was super easy process. Definitely will use again.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Great New Car Purchase Experience, Not So Great Service Dpt.

By SABuyer on 8/25/2017 at 1:32 PM. Helped by Various service team employees.

This dealership has top notch new car sales and finance departments but loses its value when taking your car in for simple oil changes. They should have a larger staff that is solely assigned to performing oil changes in a quick manner similar to regular oil change businesses, where you can be in and out within an hour. Having to wait 3 to 4 hours for a simple oil change is simply not acceptable!! I always consider dealership service departments when purchasing new cars and will weigh on my decision to purchase from this dealership again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service at Alamo Chevrolet

By Idalia Rodriguez on 8/13/2017 at 2:43 PM. Helped by Cam, Kenneth, I don't remember all their names. Sales Manager, Financial person. All were excellent..

Friendly staff, professional, caring, attentive. What else could you ask for. Cam was great. Though processing was long, I got just what I wanted. They made me feel special.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at Alamo City

By Ancira2017 on 6/12/2017 at 1:53 PM. Helped by Katrina Cuellar.

This is a great dealership with excellent employees like Katrina Cuellar who really does a great job taking care of her customers. I have been coming here for years due to there honesty, integrity, and all around great customer service. No one does it better and I will always return here for my service needs. Thanks Katrina for all your hard work. They also have a top notch service manager in Roy McClure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Phillip1tx on 4/7/2017 at 12:05 PM. Helped by Katrina and Michael Moore.

Katrina in the service dep't and Michael Moore in the sales dep't have both been unbelievable to work with - they understand customer service !

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor workmanship that you will pay for

By Brandon Bass on 12/2/2016 at 3:51 PM. Helped by Roy McClure (service manager).

I took my 2011 camaro here and was shorted 3 quarts of oil which ended up destroying my oil pump and my engine. They refused to accept responsibility and made me pay for a new engine. They couldn't even install my new engine right without me having to take Myou car back to them 6 times the same day of every pick up for breaking other parts on my car. You will not geto compensated for your trouble. They had my car for 2.5 months because they kept screwing up the repairspecs and thenot tried to pass it off to me broken. Save yourself money and find another dealer. Better yet, don't get a Chevy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It's simple , this is the spot to buy a vehicle !!

By Vflores7886 on 10/30/2016 at 1:28 PM. Helped by Dorian.

About a month ago I purchased a vehicle from here , I was assisted by Dorian , he was very helpful , they don't make you feel pressured and they really want to satisfy their customers and actually listen to what you are looking for , they just make you fee very comfortable and I definitely came out of there and still feeling that I'm glad I chose to go there to purchase a vehicle , I highly recommend this place and I'm sure all their staff is awesome but look for the sales person by name of Dorian !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By Amberbrown74 on 11/8/2016 at 12:02 AM. Helped by Damian Hook.

My sales person, Damian, went above and beyond making the experience go very smoothly. He made sure I was completely satisfied with my purchase and handled every detail of accessory installation. I love my new Camero convertible. I will happily recommend Damian and Alamo Cevrolet to everyone!

I would recommend this dealer.