Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Eric Goodfellow is my guy!

By Jessica S on 9/3/2019 at 9:04 PM.

Both my last cars I bought at Alan Webb Nissan and both times I had great experiences. Eric Goodfellow was awesome. He never had that "fakey salesman" demeanor, he was just a naturally personable and knowledgeable guy. He helped me pick out the perfect car, my new 2019 Nissan Rogue Sport! Such a beauty! Really exceptional customer service from everyone that was there really. Joe Teeny even found a detail I'd forgotten to mention that lowered my payments even more than originally quoted. I wish I could go back and buy another car right away from Eric, he was just a genuinely enjoyable guy to hang out with during the process, which made me feel totally at ease making this pretty big decision. He worked really hard to get the payments within my price range, I have zero regrets.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Be prepared to follow up stuff on your own

By WBBulldogs on 8/22/2019 at 8:44 AM.

When I first test rode the vehicle I noticed it hadn't been detailed even though it had been there a month. I asked to take it overnight as it was used and wanted time to inspect. They were okay with that. First thing I noticed was the steering wheel and shifter were really deteriorated and sticky and one of the FOBs didn't work. No floor mats. When I came back in I said I would be willing to overlook these issues for a price reduction or getting them resolved. They said they would check then came back and said they were going to get a really good detail and clean steering wheel and that the FOB only needed a battery. I was asked if I wanted to get another hard pull on my credit so I could take the vehicle home or I would have to wait for my banks check to arrive. It was for my wife and I opted for a hard pull. I noticed the price sheet they gave me was $600 more than online price. I didn't notice until the end but luckily they at least corrected that for me. They still had to keep it overnight to do a "deep detail" so the hard pull was for nothing. Next afternoon I go to pick up the vehicle. Yeah it was vacuumed but I do better detailing in my garage. There was dirt here and there. The steering wheel and shifter was still all jacked up. She said the detailers said it was irreparably damaged by the sun. I figured I would just throw a cover on it. We took it home and my wife wanted to clean it a bit to normal detail standards. She grabbed a detailers brush with some standard interior cleaner and low and behold some elbow greased fixed the steering wheel and shifter. It was ALL DIRT and GRIME/GREASE. Disgusting. Did they even try? TLDR: I had to call a lot to get carfax eventually had to walk in to get a copy, had to drive down there to actually get stuff accomplished, couldn't detail if their life depended on it, excuses about "sun damage", FOB never got fixed by battery. May have gotten an okay price but had to down a 5th to relax afterwards.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frontier exploration

By DieselRunnerAdmirer on 8/19/2019 at 10:17 PM.

All of my questions regarding the Nissan Frontier were answered in a friendly and professional manner. The vehicle that I had inquired about was right there, front and center, open for inspection. The Salesperson took the time to get to know me and my vehicle needs. She introduced me to her manager, who was also a pleasure to meet. I would definitely visit this dealer again in search of a new Nissan.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Over charge

By BRIAN on 8/14/2019 at 3:13 PM.

E brake repair required, we were quoted $3000 to replace rear brakes, e brakes, and rear axles (?). We took it elsewhere for 1/3 the price and didn't need to replace axles. Your service department lost the passenger side e brake actuator and haven't answered over 6 emails and phone calls on the subject. VERY disappointed in a good dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service

By Butomo on 8/13/2019 at 4:22 PM.

Great customer service. Taylor and Joe answered all our questions and provided us with tips. We walked in without appointment and were able to get a car within the promised time. We had great experience with Taylor, he kept his promise finding us the car that we want and delivered it. Joe helped ease our anxiety, answering our questions abt owning a plugin car and doing the finance paperwork. From the first time we walked into the dealership, the assistant was friendly and introduced us to Taylor. Taylor helped us with the test drive, showed us the car features, found the best car for us, and delivered it to us within the promised time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding

By mishaleo on 8/7/2019 at 4:00 PM.

We had a problem with airbag light being on. They found the problem and fix it with no charge! Thank you for finding the problem.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Dealer Review

By carbaja on 8/2/2019 at 4:42 PM.

Good overall experience, staff was friendly and helpful, I would recommend to friends and family. Our personal information was incorrectly entered into documents which slowed down the financial process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric and Jim were awesome 👍🏻

By docgambee on 7/30/2019 at 8:08 PM.

Eric and Jim made it a great experience. Very patient, very knowledgeable and worked with us right up til the end to make sure we got what we needed.

I would recommend this dealer.

Overall Rating

4.4  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great overall experience with buying my first brand new car!

By Kari on 7/28/2019 at 5:55 PM.

Overall, I had a really good experience buying my first brand new car from Alan Webb. I went in one week ago today to test drive cars and get a value for my trade-in. Due to paving work in the parking lot, my poor internet specialist, Violet, had to ferry me back and forth between the dealer and the storage lot in nearly 90 degree weather, but she did a great job tracking down the keys and letting me ask every possible question about each SUV I was interested in. When I spotted a new silver Kicks with roof racks, I knew that was the car that would fit my lifestyle. We then headed in to talk financials which is my personal least favorite part of buying a car. Violet, Joe (finance), and AC (sales manager) worked with me for over an hour and half to get a good value for my trade-in, get the car I really wanted (even the more advanced SV model when an S was not available), and get my payments to a level that really fit my budget. We didn’t wrap everything up until 9:30pm which was 2.5 hours after they were supposed to close. And I noticed each of them stayed until all the paperwork was done and I had the keys in hand. Also, they’ve already booked my first oil change (complimentary), ran it through a car wash, and had me come back on Thursday to get the car cleaned and topped off with gas since the Service Dept was closed by the time the papers were signed. My only qualms about the whole experience were all post-sale related: 1. The dealer was supposed to notify me on whether the financing went through within 4 days, but I never heard a word on the status, even after leaving a voicemail. I had to call my credit union to get an update and to know whether the car sale was final or not. 2. I got a random generic email on Wednesday telling me that the car I was interested in would be pulled up and they were looking forward to helping me buy a car (this was 3 days after I already bought the car). Not a big deal but still random. 3. When I took the car in on Thursday for the detail, the Service Dept was closing and had no idea I was coming. Not a huge issue as I had time to kill, but for someone with kiddos or on a time constraint, these little things might be a bit upsetting. Overall, I spent about 6 hours at the dealer the past week, but now have this new, shiny 2019 Kicks in my driveway so really no complaints here. Thanks Alan Webb for helping me with my first, brand-new car buying experience! Note: apologies as I never caught the Service man’s name that initially helped me and do not remember the man that got the keys from me for the detail (maybe Brian?), but they were both very helpful on Thursday when everyone was a bit unsure who I was or why I was there :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Nissan Altima

By bossymom1969 on 7/26/2019 at 2:19 AM.

We arrived to see a car that was on the website, Taylor took us over to the lot that it was on since they parking lot was being redone. Not liking the one we orginially seen, we showed him others that were also on the site. Each one he showed us, no pressure from him at all. We test drove and bought the 2014 Nissan Altima and have not looked back since. It is a great car!~

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly staff.

By Catgirl on 7/25/2019 at 1:22 PM.

Sales person very patient and knowledgeable . Appreciated taking time to show the many features of the vehicle. Did not feel pressured, just informed. Would recommend this dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Curtis Snider

By houstontexansfan9990 on 7/24/2019 at 6:32 PM.

Curtis is the best Service Rep they have there. His no nonsense, get it done snd get it done right is the best attitude to have!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kudos to my sales Team - three of the best humans ever !!-

By Betty Grable on 7/19/2019 at 10:04 PM. Helped by Talot, Violet, and Joe went above and Beyond helping me in buying my new 2019 Kicks - i cant possibly give them enough kudos and Thanks - They are the reason i bought this car !!!! - Love these three - My personal Heroes - Myrna M Nowotny -7/19/19.

My sales team is what sealed the deal !! - Violet Frahn- Taylor Duun and Joe Teeny went Above and Beyond ! - Not once did they Patronize me - That is so refrshing for and 82 year old lady these day - I truly hope the dealership realizes how Awesome these Three People Are !! . They are Keepers and to be tresured !! .... Thank you, Violet, Taylor and Joe = i will always have fond memories of you guys - i may come out there just to say Hi every so often - You three Rock ..... General Manager, please let these three mentioned that I gave them the highest rating I could - 5 STARS was not nearly high enough !!!! - My three Heroes !!!! - Sincerely, Myrna M Nowotny

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Gets things done

By taspada on 7/19/2019 at 5:26 PM.

The service department is the ONLY reason I buy from this dealership. The current service advisors; (namely Curtis Snider) is a great asset to Alan Webb. Easygoing, and delivers on his promise. The job is done right the first time, and my vehicle is always returned without any new cosmetic damage. That’s a biggie.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Polite, attentive. Love Curtis, Jim, Christy

By CYNLOUSPARKS on 7/17/2019 at 2:16 AM. Helped by Christy and Jim.

Despite how horribly busy service dept is, I always get thru via phone with Christy's help and Curtis and Jim take great care of me and my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By cjohns0 on 7/15/2019 at 4:46 PM.

Sales team was very nice and knows the cars they are selling. They took the time to find out my needs and expectations and different warranty programs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very professional people and they were all very helpful

By ABAKERSR62 on 7/15/2019 at 4:01 PM.

I first got to Nissan dealership around 9:30 p.m. I noticed one worker was still in his office I asked him a few questions although that it was closed but he still help me out and I told him I would come back the next day he kept his word he had the car ready for me to look at but they help me really to make my decision because of the thoughtless kindness and experience they have on cars and gave me a full description at detail of the car that I bought the financing manager AC what's so very kind and did everything to help me which I really appreciate it Chris what can I say he went through a to z to help me get my car I Am So Satisfied and Joe sorry that I kept you there a little late but thank you very much you guys are so wonderful God bless you and thank you so much

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Always helpful

By VKAIGHIN on 7/12/2019 at 2:08 AM.

Curtis is always very helpful, quick and great to work with. Tries very had to work with my schedule. Let's me know what is going on with my Rogue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled maintenance

By jerelojo on 7/11/2019 at 3:14 PM.

As usual always fast and friendly service from Curtis and his team. Dropped my car off the night before and everything was completed before the scheduled time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience thanks to Taylor!

By PHIXSON1 on 7/9/2019 at 8:10 PM.

Honest, no hassle-salesman listened to what I was looking for and didn’t try to steer me elsewhere. Very knowledgeable and easy to deal with.

I would recommend this dealer.