Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
2.3  
Price
3.5  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FAST BUYING PROCESS!

By ms.smalls on 12/18/2018 at 11:55 PM. Helped by JOHN S. (FINANCIAL PERSON AND PAPERWORK).

I FOUND DELTRIC SAMS ONLINE AT ALBANY HONDA. HE GAVE ME GREAT NUMBERS ON THE CAR I WANTED. I WENT A WEEK LATER TODAY. HAD MY FIANCING ALREADY CHECKED OUT IN AN 1HR AND 30 MINUTES. CAR WASHED AND GASED UP. I WOULD BUY HERE AGAIN. FAMILY FRIENDLY CAR LOT. MS. SMALLS (WR)

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Not honest !

By Mrs.logue on 8/15/2018 at 11:38 PM. Helped by Richard.

After texting with the salesman Richard and being very specific about what I wanted and expected he told me to come over. I took off from work and drove over an hour to get to the dealership for the salesman to avoid my questions. I asked him before I took a test drive he still lead me to believe he had the deal made I needed After I sat and waited we went into the finance manager office for him to go over the payments that is when I found out the salesman had lied to me the whole time. When confronted he was not nice to me and lied again. The dealership did not make the deal I wanted so they lost my business. Drove less than a mile a bought a 2019 Jeep thank you Honda!! For your bad service!

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

"Not satisfied"

By shelia wallace on 11/15/2017 at 4:23 PM. Helped by Travis Hagadone.

I had an appointment this morning for an oil change and brakes to be done. I am sick because i was charge $ 576.45 for this to be done and the labor was more than the parts and it didn't take the person an hour to do this. I shouldn't done like my co worker told me. buy the parts and take it to the Technical school or another shop. T

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My favorite dealership!

By jmckin49 on 8/15/2017 at 2:30 PM. Helped by Deldric Sams.

Mr. Deldric Sams was the best! He worked with me despite my situation. I would recommend anyone to come to Albany Honda and see him!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very Unprofessional Do not go There

By None on 4/28/2017 at 2:33 PM. Helped by Graham Edwards, Bobby Armstrong, And Travis Hagadone.

Trashed Interior Destroyed door panel Then lied And said it came in that way Video tape your vehicle before you leave with them VERY UNPROFESSIONAL If you get this kind of service call 1-800-999-1009 Honda American If you don"t complain they keep doing their customers wrong

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful business!

By alewis0221 on 3/3/2017 at 6:06 PM. Helped by Karen.

I have been using Albany Honda for all of my cars and it is an outstanding place of business. I would recommend it to any one who has a Honda or desires to purchase one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Albany Honda did a great job!

By 2happycrvowners on 11/23/2016 at 2:26 AM. Helped by Andy and John.

My wife and I recently bought a new CR-V from Albany Honda. Sales Associate Andy did a good job staying casual and making the deal work for us. When he was unable to lower the price any further, he enlisted the help of a manager. We saved almost 10% off the sticker price. I liked that Andy let us test drive a few cars by ourselves. John in the finance office was helpful and friendly, and did a good job of expelling the process as we signed the necessary documents. We opted for the extended warranty, the gap insurance, and the maintenance plan. They rolled these into the financing contract. Andy gave us a detailed tour of the car and made himself available if we had any questions. Overall, the experience was very good. I would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience buying my first new car!!!

By keatonmommy32 on 7/6/2016 at 2:56 PM. Helped by Deldric and Johnny.

I went to Prince Honda(bad mistake) and was searching online and went to the website. Deldric responded and gave me a price quote. After a week of dealing with Prince, I came to Albany along with my uncle and Deldric and Johnny were awesome! They answered all my questions, and I had plenty, and they went above and beyond the definition of customer service. Deldric drove 45 minutes to get paper worked signed late on a Saturday afternoon which is what I consider going above and beyond. Deldric had another customer when we arrived but Johnny took all my info and was very nice about helping Deldric. I highly recommend both guys and I am very satisfied with my purchase. My car had not been inspected so they gave me a car to drive from Saturday until Tuesday(it was July 4) and filled it with gas! I have worked in customer service over 10 years and it's hard to please people but they went above and beyond and I highly recommend them to anyone. The finance manager was nice as well. Prince Honda wouldn't match the price I was given in Albany. I wasn't pressured to buy anything and I got exactly what I wanted and more! My car was clean and filled with gas on Tuesday when I picked it up! Go see Deldric and Johnny for your Honda needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car, Great shopping experience

By Joebewan on 7/3/2016 at 1:04 AM. Helped by Andy Newell( sales) John Sharnikow(financing).

Met Andy and began the car shopping hunt two months ago, and then a new car became necessity a few weeks ago. Took time to decide, but after shopping several dealers came back to Albany Honda Visited the dealership four times. Andy kept in contact, but never felt pressured to purchase. Worked out a great price and John's support from financing helped seal the deal. Looking forward to some serious road trips!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer!

By ttcp_06 on 6/5/2016 at 1:32 AM. Helped by Andy Hewell.

I am very satisfied with the customer service that I received today at Albany Honda! Special thanks to Andy Hewell. I would recommend this dealer to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and he knew his stuff.

By tsragsdale on 5/30/2016 at 8:48 PM. Helped by Andy Newell.

We had talked to Andy on the phone before we came in.He knew just what we wanted,he was very efficient,friendly.We left there feeling as though we got a very good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By jkw on 5/17/2016 at 2:22 PM. Helped by Andy and John.

My husband and I were very pleased when purchasing our used Pilot. They went beyond what was expected and I highly recommend them to anyone. Very Friendly and Patient as we made out decision. Hassel Free and no pressure, they wanted us to be pleased!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful buying experience

By REBECCA HARRELL on 5/13/2016 at 10:00 PM. Helped by Andy Newell and the business manager that did paper work.

I had thought about buying a new car in the near future. I had to go to Albany Honda on other business. While there, I met Andy Newell, one of the car salesmen there. He came out and showed us cars. He was very attentive and diligent to make sure I got the car I wanted, with a great trade in value and a great price on my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Awesome buying experience!

By anDrew on 4/27/2016 at 3:22 PM. Helped by Andy.

Had an awesome buying experience from Albany Honda and Andy as my friendly, knowledgeable salesman! I defiantly found the place to go and recommend for car buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Aim to please"

By Georgia girl127 on 4/6/2016 at 6:17 AM. Helped by Andy.

Andy was very helpful in getting the vehicle I want 2 thumbs up for Albany Honda. Loving my 2013 Nissan Sentra .... my visit was worth the wait and customer service was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Honda Pilot

By Denadixon on 3/28/2016 at 6:42 PM. Helped by Andy.

I bought a Honda pilot 2012 from Andy he did a great job selling us the car and had a great personality.I would recommend this dealership to anybody looking for a car

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

commited follow-up repair

By randy123 on 10/23/2015 at 6:44 PM. Helped by service manager - Bobby.

took my CRV in to get a window regulator fixed, close to $500. Once that was in they said I had another problem with the switch. I wouldn't get that fixed there because I didn't want to put that much in it and figured they would find another problem. I had purchased my last 2 autos there. I will NEVER go back and this experience fixed me from going to a dealership to get any service work done! No one would work with me, had to pay to get my car back. Unbelievably bad experience. The rating would have to be negative. The owner contacted me and offered to resolve the problem. I took the car back and Bobby took care of the problem. I am very satisfied with the service after the repair. I appreciate owner calling me as a follow-up which shows he is very dedicated to the service the dealership provides.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

LIARS IN THE SERVICE DEPARTMENT

By Darlene Hall on 8/12/2015 at 5:57 PM. Helped by CARLOS OBRYANT.

I TOOK MY CAR TO THIS DEALER'S SERVICE DEPT. AND I CAME OUT WITH A BROKEN WINDSHIELD. THE GUY WHO WORKED ON IT STATED IT WAS BROKEN ALREADY, BUT IT WAS NOT. THE BILLING LADY SHOVED THE PAPER IN MY FACE AND STATED SIGN THIS AND QUICKLY REMOVED THE PAPER. WHEN I PULLED OFF, I NOTICED THE CRACK. THEY DID NOT TAKE RESPONSIBILITY SO I CALLED THE POLICE. NOW I AM STUCK WITH A $ 250.00 BILL. THEY JUST LOST A CUSTOMER.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people at Albany Honda!

By leighjackson on 5/23/2015 at 5:33 PM. Helped by Villus, Keith, Greg, Scott, Karen.

I bought 2 cars in 2 weeks!! one new and one used. This actually makes my third car purchase from there since living in Albany. Villus, Keith, and Greg are great! They helped me to get what my family needed with great rates! Service team is also awesome....Scott and the service department installed accessories on my new Honda as soon as they came in, and the car looks great. Thanks for a great job all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Times at Albany Honda

By gasman30 on 3/25/2015 at 6:36 PM. Helped by Travis Hagadone, Karen Palmer.

My daughter was visiting from Atlanta and her air conditioner and cruise control stopped working. Karen was a great help in getting our Civic back in working condition. Travis diagnosed correctly the problems, repaired the car quickly and correctly, and within the time allotted. Albany Honda will be the 1st dealer I work with when it comes time to trade horses.

I would recommend this dealer.