Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If I could leave 0 Stars, I would for Service

By Dan on 3/15/2018 at 4:58 PM. Helped by Rui.

I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special coverage", not a recall per se, but similar. After scheduling an appt, my car was looked at and I was notified that cost was covered under GMs bulletin. However, the work could not be done with $900 worth of additional work that was not covered. It would take a few days to get parts. I started asking around and doing some research and was questioning this "additional work" When I went to pick up my vehicle that day, I asked my service "adviser", Rui, if the additional work was really needed and could he explain it to me. I was rudely told "I can't do one without the other if you want me to put the car on the lift right now I will!" I told Rui there will be no need, as they won't be doing the work. I have since taken my car to a more reputable dealer, where the work was performed under the special coverage from GM at NO COST and no additional work was needed to complete it. They actually held my car because they said it wasn't safe to drive, yet Alden let me take it because I wouldn't agree to to the $900 of additional work. My point, do your homework, ask questions before you agree to let Alden do any work on your vehicle. I saved $900 by getting mine fixed elsewhere.

I would not recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Full service

By Sandy on 6/5/2017 at 12:59 PM. Helped by Chelsea in sales, very knowledgeable and service people very nice!.

Great service Paid attention to tires and noticed that our safety inspection sticker was due which I had not noticed. Provided the inspection, chang d the oil and rotated the tires.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had no idea buying a new truck could be this easy. Marc...

By joejesus on 9/15/2011 at 12:47 AM. Helped by Marc Mello.

I had no idea buying a new truck could be this easy. Marc was very knowledgeable and more than friendly. He went out of his way to make me feel comfortable and worked harder than anyone anywhere else to get the exact price I was looking to pay. I've bought many cars in my life and I only wish I had met Marc years ago. If you're looking to buy a new or used car or truck it would be in your best interest to go to Alden and ask for Marc Mello. He is an asset to this company and I look forward to buying more vehicles from him for everyone in my family. This was my best experience ever in a car dealership. Thank you Marc for making this whole process simple.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Went to this dealership service dept with a few different...

By oliveira8081 on 7/1/2011 at 2:19 AM. Helped by Service.

Went to this dealership service dept with a few different GM vehicles I've owned and may I say I wouldn't look anywhere else or even let anyone else touch my GM vehicle. These guys really know there GMs and never questionable when you leave the service dept. whether they fixed it right or how long is the repair going to last. Brought my 97 Pontiac Grand Prix in for transmission repairs and tuning and felt like my car was in good hands and they kept me informed throughout the repairs of what if any others repairs were needed. Also brought my 05 Pontiac Grand Prix in for service recently and accessory installation and they once again came through with flying colors. You ask them a question no matter what and they are on it 100% of the times. Just a very great unquestionable service area to deal with and would highly recommend them to anyone and everyone. Prices can at times be a bit much but well worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My car has been in to service for the same problem twice....

By arcadia on 5/18/2011 at 2:52 PM. Helped by Roy and Bill.

My car has been in to service for the same problem twice. If i were to total the amount of time I was with out my car i would have to say about 1 1/2 months. Im sending this because Roy and Bill have been so great with trying to find the problem. I am VERY UNHAPPY with the car i purchased. We paid a LOT of money for it and the reliability of it sucks.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Although it took me three visits to the service shop in...

By susiesilva on 5/14/2011 at 1:50 PM. Helped by Roy.

Although it took me three visits to the service shop in order to resolve my issue, I was pleasantly surprised by the genuine desire to assist my problematic service need. Roy was professional, funny, apologetic and empathetic. I've been doing business with this location for years and have not always felt that the service agent understood what a significant inconvenience it is to be without your personal vehicle, as well as the angst of wondering how much the repair will cost. Had i encountered that indifference again, i likely would have taken my car elsewhere rather than return for a third time to drop my car for the same issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

What a great experience! My 2008 Saturn Vue's sunroof...

By barbie31 on 5/12/2011 at 4:13 PM. Helped by Service Dept. Rep.

What a great experience! My 2008 Saturn Vue's sunroof was not working (after sale installation at time of purchase). I could not find any dealer to repair. Alden Service Dept. (great guy-friendly and informative)suggested a company in RI. I called the company and they called me back in 10 minutes, assisted in reprogramming the sunroof and it now works! Thanks for a great experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service! Rui is very nice and helpful. He...

By pamroy on 5/11/2011 at 12:17 PM. Helped by Rui Ferreira.

Excellent service! Rui is very nice and helpful. He supplied me with a loaner car which was very nice. I had a brake job done and got new tires. My car drives like a new car! I will definately return to this dealership for service. They were excellent in every way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I usually never fill out surveys but I feel that the...

By betsy8181 on 4/19/2011 at 5:54 PM. Helped by Rui Ferrera.

I usually never fill out surveys but I feel that the employee that helped me deserves some recognition. He was very friendly and helpful. Also, without me having to ask for a car to use so that I wouldn't have to wait at the dealership, he offered right away and I appreciated that very much. And the price was very reasonable. I hope that I get the same service everytime I go there!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

They were friendly, gave me what I wanted for my trade,...

By snowball12 on 3/23/2011 at 11:36 PM. Helped by john araujo.

They were friendly, gave me what I wanted for my trade, gave a good price, found a truck with the options I wanted. overall a good experience. I am a return customer. The place is clean. they always serviced my prior vehicle properly. John was a very good salesman

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My husband and I were in the market for a Truck and never...

By maggieandtim on 3/22/2011 at 7:45 PM. Helped by John Araujo.

My husband and I were in the market for a Truck and never considered buying anything other than a Ford. However, after hearing my sister rave about her Envoy and her husband's Sierra, we decided t give GMC the benefit of a doubt. We were very impessed with John's eagerness and patience to show us around.John went above and beyond what was expected of him. We had our children with us and John was a natural at keeping the kids happy and entertained as my husband and I negotiated prices and the deal. Well done John! He is an asset to the company. I will be back in the near-future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience was good. I had two recent car problems...

By fernandesj on 3/15/2011 at 2:51 PM. Helped by Rui - service manager.

My experience was good. I had two recent car problems and both were handled very promptly, I was kept informed about the status and price, and the dealership was very accomodating, I was given a ride to work, and also picked up which was a huge help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

this ismy 7th auto from this dealership and i have always...

By edward macedo on 3/6/2011 at 2:33 AM. Helped by john araujo.

this ismy 7th auto from this dealership and i have always been satisfied for 25 years john araujo and in the past john tomasuio have become more of a freind than a car sakesperson. the servive on my 2 buic century, regal and 2 lasebers have been outstandig especially my 11 year old laseba

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Went in for service and Rui was very prompt and courtesy....

By terry cournoyer on 2/25/2011 at 7:35 PM. Helped by Rui Ferreira.

Went in for service and Rui was very prompt and courtesy. I would recommend a friend or family member to deal with someone as professional as Rui. It makes it so much easy when you get great professional service that when you have a problem there is not hesitate to who would call.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have needed some warranty work done as well as several...

By Tiverkate on 2/24/2011 at 4:21 PM. Helped by Rui.

I have needed some warranty work done as well as several oil changes. I am always greeted with a smile. Extra effort is made to make sure my wait is as short as possible which I appreciate very much. I will continue to have service work performed at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the 7th vehicle I have purchased from Alden's, 5...

By bigruss on 2/19/2011 at 5:32 PM. Helped by John Araujo.

This is the 7th vehicle I have purchased from Alden's, 5 of those vehicles were purchased from Mr. Araujo. Therefore, I am obviously pleased with him as a salesman, as well as Alden's as a dealership.  John is one of the main reasons I like to deal with Alden's. 

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I started using Alden Buick GMC when the GMC dealer that...

By Clebo on 2/14/2011 at 12:24 AM. Helped by Rui.

I started using Alden Buick GMC when the GMC dealer that I purchased my Envoy from was no longer a certified GMC delaership. I have to travel farther to get to Alden Buikc GMC, but the trip is well worth it. The service department is exceptional, honest and they set realistic expectations of wait time. I have been going to Alden Buick GMC for over a year and each time I leave I feel confident my Envoy has been serviced well. I highly recommend Alden Buick GMC.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Own a 1997 Gmc Savana and 2004 Park Ave Ultra - both...

By enewsham on 1/29/2011 at 5:52 AM. Helped by Karen / Roger.

Own a 1997 Gmc Savana and 2004 Park Ave Ultra - both purchased new at Alden and both maintained entirely by Alden. I wouldn't go anywhere else for service (or sales). Service writers are very professional and the service techs are truly honest about what should or shouldn't be done. They do not waste your money. They're right up front about whether repairs are needed at that time or could wait. All the service techs are my kind of mechanics.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car gets me to multiple job sites and is, in essence,...

By dozzi2020 on 1/22/2011 at 1:49 AM. Helped by Rui Ferreira.

My car gets me to multiple job sites and is, in essence, my office away from home. My Saturn had multiple problems and Rui was extremely helpful, polite and professional. He made my needs a priority and saw me immediately. While in service Rui kept me informed of what was happening as he and a technician made the extra effort to salvage what they could. This meant that we could avoid ordering and waiting for a replacement part, which would have cost additional time and money. Further, Rui went out of his way to accomodate my last minute need for a replacement car. The bottom line is that my car was barely running on Thursday. It is now back to 100% (well, almost... it is a Saturn, after all) and I was on the road again within 24 hours. That surpassed my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fabulous service dept and body shop. I've bought three...

By levensob on 1/15/2011 at 5:12 PM. Helped by Roy, Mike, Richie, Bill.

Fabulous service dept and body shop. I've bought three new trucks from Alden in the past 2 yrs and the experience has been wonderful. From the sales department to the service departmart everyone is helpful and does great work. When my truck was vandalized and needed body work, the guys at Alden not only did a great job, but did it quickly, worked with insurance and made a bad situation a little bit easier. In today's day and age of law suits and poor customer service, it is a pleasure to find a business that you can trust and where things can be done on a handshake and a man's word. Customer for life.

I would recommend this dealer.