Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alderson BMW-Gary Hayes

By Pajones5 on 7/26/2019 at 2:52 PM. Helped by Gary Hayes.

I purchased an X3 from Alderson’s and my salesman was Gary Hayes. It was an amazing experience because of his knowledge of the product and his concern for making sure I had a first class experience. I would highly recommend Alderson’s and Gary. They will treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Efficient and supportive

By Pedisurg1 on 5/18/2019 at 6:24 PM. Helped by Scott and Pete.

Working with a new dealer who provided excellent assistance and support in choosing and obtaining a new vehicle; very pleased that my long-time original dealer who has become an personal friend stayed involved also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people and good inventory

By Russ on 3/25/2019 at 5:34 PM. Helped by Michael Reed and Ken Hoffman.

We came from out of state because Alderson had several BMWs we could choose from that were within our budget. Service provided by Michael Reed via internet and in person was knowledgeable, friendly and professional. They offered to stay late when we were delayed in arriving an had the car ready for our inspection an test drive when we arrived. Our documentations rep Ken Hoffman was very efficient and friendly to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded Expectation

By JesShaw on 12/29/2018 at 4:16 PM. Helped by Tyler Bell, Crystal Martinez, Steve.

I live in Fort Worth, But was in Lubbock for Christmas. I had been looking online at Alderson used cars based upon my friend’s/ family’s experience there. I found a used X4 That looked beautiful and a great price. My husband and I stopped by the dealership to look at it. That is when we met Tyler Bell. What an exceptional person and salesman. He was knowledgeable, up front/ honest and kind. Not only did we purchase the X4, my husband purchased and X3. Alderson is beautiful, comfortable, and the sales/ administrative staff made purchasing two cars easy and pleasurable. Highly recommend. Go to Alderson and call Tyler Bell.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Always

By Seme on 11/22/2017 at 12:41 PM. Helped by Tim Harmon.

Tim Harmon....Excellent Service I have been using Alderson BMW since i moved to Lubbock and overall my experience has been nothing short of excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Harmon

By Crestedbuttekid on 11/18/2017 at 2:11 PM. Helped by Ashley and a TimHarmon..

Tim Harmon is so helpful. We live 150 miles away and he makes service easy for my wife and I. He and the rest of his team take excellent care of our 2014 5 series

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Suspension problems

By Small7 on 11/2/2017 at 1:26 PM. Helped by Ashley Lampe.

Nice service and friendly service. Want go anywhere else . Ashley handle my problem and took care of warranty recall. Thanks for your services. Thank you,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service

By devoepat on 10/26/2017 at 5:53 PM. Helped by Tim Harmon.

I had my bmw serviced for the first time and was thoroughly pleased with the service department. Tim Harmon was courteous & professional. I love the fact that my car was washed before being returned to me. Awesome job by all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

The Gold Standard of Service

By Doug on 10/25/2017 at 9:50 AM. Helped by Tim Harmon.

Tim Harmon represents the Gold Standard of service. I have dealt with him for a number of years and have never asked him a question that he could not answer. His interactions with me have always been friendly and very professional. As a service manager he does everything right and makes it very easy to deal with Aldersons. He is a real gem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job done by service

By Mike. on 10/24/2017 at 10:50 AM. Helped by Tim Harmon.

I worked with Tim Harmon and he did a good job! I had tires replaced and lined. The price quoted was fair and I would use them again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Servicing

By Lyda G on 10/14/2017 at 1:03 PM. Helped by Ashley Lampe.

Ashley Lampe made everything go very smooth! Thank You for the loaner to use while my car got some much needed attention! Great customer service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always satisfied!

By KK on 9/28/2017 at 7:28 PM. Helped by Tim Harmon.

I own two BMWs and have both of them serviced and repaired at Alderson BMW. Tim Harmon has always been extremely helpful and courteous. He is always prepared to answer all our questions and to make sure we are completely satisfied. I so appreciate the quality service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service my car

By Madrid@1963 on 9/20/2017 at 1:23 PM. Helped by Tim Harmon.

Thank Tim Harmon for going beyond of taking care of us. My car is up and running, thanks to Mr Tim Harmon for a fabulous job. Jesse Madrid

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do you know how much this car is?

By Dan on 9/12/2017 at 1:24 PM. Helped by Worked with two employees (one manager), Could care less about their name..

Requested to drive an M series BMW. Won't let me? Bought a 911 Turbo, Cayenne Turbo S, and a Panamera Turbo S coming soon. Looks like someone missed out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent Service

By Terry on 8/23/2017 at 12:11 PM. Helped by Tim Harmon.

Tim Harmon and the Alderson BMW service team are excellent. The team is always glad to help with any issues and questions I may have. Great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Covenant on 8/13/2017 at 6:40 PM. Helped by Tim Harmon.

Always a pleasure to take my car into Alderson BMW to Tim Harmon. He and his crew do a great job evertime. They all seem anxious and waiting to help in any way they can

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third purchase at Alderson

By Cobra357 on 8/8/2017 at 6:38 PM. Helped by Tyler Bell.

My third purchase at Alderson with Tyler Bell and as usual it was a great experience. They always work hard to get the best interest rate possible. Best trade allowance and overall easy buying experience. I will only purchase my vehicles at Alderson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alderson BMW Service

By cherylzou on 8/1/2017 at 7:01 PM. Helped by Tim Harmon.

I've had 2 BMWs and the service at Alderson BMW has always been excellent! Tim Harmon goes above and beyond to get me taken care of any time I bring my car in. They're great!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Harmon

By Barbados on 7/27/2017 at 2:11 PM. Helped by Tim harmon.

Great service. Tim Harmon did an outstanding job. Got in to fix the car in a short time. Tim did a good job. I would recommend the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience, every time

By M-Car Crazy on 6/18/2017 at 2:19 PM. Helped by Tim Harmon.

Every time I bring my BMW in for repair or service, I am greeted by Tim Harmon with a warm welcome and an "I'll take care of it" attitude. I always know that, whatever the problem, Tim will see to it that it gets fixed. Thank you Tim and Alderson for taking such good care of me and my car.

I would recommend this dealer.