Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By TDM909 on 3/15/2019 at 8:59 PM. Helped by Monte.

Excellent service, very prompt and personable. Offering great shuttle service too that will take you were you need to be or to the mall! Monte was an excellent service advisor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional in every way

By Txsgal on 3/16/2019 at 12:56 PM. Helped by Monte Ebling.

The maintenance support team for Alderson Mercedes is spectacular. Monte Ebling is a maintenance advisor true to his word! Alderson and their crew give maintenance a different meaning!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Service

By Nuts123 on 2/24/2019 at 7:38 PM. Helped by Monte Elbeling.

I want to thank Monte Ebeling and the mechanics at Alderson for diagnosing the problems with my vehicle, obtaining the parts quickly, and completing the repair the next day. Very satisfied!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great care

By Ricwood on 1/3/2019 at 2:45 PM. Helped by Monte Ebeling.

I live 100 miles away and was excited to find a dealership for my car maintenance needs. Monte Ebeling and his team were true professionals! They provided a loaner vehicle and kept the lines of communication open to ensure the process was done correctly. I am so happy I no longer have to drive over 3-hours for my car service. Thank you Alderson European Motors Lubbock!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service!!

By Jennifer Sedia on 12/15/2018 at 11:51 PM. Helped by Monte and Nikki.

Every time I’ve had to get service it has always been just great! Service is exceptional , no corners cut. From the sales staff to the service staff they always cover every important aspect and every detail! Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always terrific service

By CeeCee on 12/11/2018 at 3:26 PM. Helped by Monte Ebeling.

Monte Ebeling runs an excellent service department. The staff is efficient and knowledgeable really put in the effort to perform their duties so that the customer is not inconvenienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have always had great service.They check everything on my

By Gscissors69 on 12/10/2018 at 10:27 PM. Helped by Monte Ebeling.

The service is excellent and I always feel safe driving my car after they have checked everything..Monte Ebeling is professional and calls if they find a problem. I always appreciate a loaner car to get errands done on my only day off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By Allison12 on 12/10/2018 at 9:07 PM. Helped by Monte Ebeling.

We are from out of town but our daughters attend Texas tech and Monte Ebeling is always so helpful and makes our service experience so fast and efficient..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By Lubbock2014 on 12/9/2018 at 6:16 AM. Helped by Monte Ebeling.

Each time I bring my Mercedes into Alderson, it is an extremely pleasant experience. My service rep, Monte Ebeling, is by far one of the most professional and courteous reps I've dealt with. He makes sure to answer all my questions, offers suggestions when needed, and follows up with status updates. I would highly recommend Alderson MB as you are sure to have a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Engine check

By Becky on 11/10/2018 at 3:10 PM. Helped by Monte and his secretary.

I needed my oil changed and to just have my car checked to make sure everything was good. The service was great! I love the online appointment scheduling! Monty was great and his secretary could not have been kinder or more helpful. I really appreciate the notes that the technician left and the notes on everything that they checked and what they did. The whole process was easy and I felt totally taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect Service

By ArbonneQueen on 11/9/2018 at 2:05 PM. Helped by Monte Ebeling.

It's always a pleasure to take my car for service to Alderson's. The entire process is smooth and painless. Monte Ebeling is knowledgable and helpful. All personnel that I interacted with, are gracious. Thank you for your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Chris on 10/29/2018 at 8:32 PM. Helped by Russell Ford.

Awesome staff at Alderson European Motors! Russell Ford, my salesperson took all the time I needed to make a decision. He went above and beyond to make sure that I was completely happy with the entire purchasing process. The rest of the staff, the service department, parts department, as well as the rest of the sales staff always made a point to ask if I needed anything. Anderson's entire staff treats customers the way they should be!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jerod68 on 10/26/2018 at 11:51 AM. Helped by Niki Martinez.

From beginning to end they did a great job. It was a seamless and great experience. Sales person and manager were very friendly. Finance was very friendly as well

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Deniselowe6 on 10/11/2018 at 12:10 PM. Helped by Monty.

I had a screw in my tire on my Mercedes and Monty quickly took care of it. Very prompt, very courteous, friendly. The wait inside the dealership was very pleasant and they offer just about anything to drink and snack on during the wait. I love my dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By JB on 9/26/2018 at 3:28 PM. Helped by Niki Martinez, Marquez Crystal.

Had the vehicle I wanted, with correct selection of options. Niki knew her business and was very easy to talk to. Very helpful and considerate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service I have ever received at a car dealership

By janie9-1-45 on 9/13/2018 at 1:36 PM. Helped by Monte Ebeling.

I loved the service I received, I did not have to wait, they had a loaner car ready for me they were professional and no nonsense. They called and ask me if I wanted new brake pads and I said yes and they replaced them which I was very grateful for them calling that to my attention. They were doing their best to get me on my way that afternoon because they knew I lived out of town and they did. Monte Ebeling was courteous and right there to help me as soon as I drove up from out of town. Honestly I could not have had a better experience! A young man who worked there volunteered to put my packages in my car when I returned from shopping.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick fix

By Heather on 9/13/2018 at 11:54 AM. Helped by Monte and Nicki.

Dropped in for some trouble with a passenger side door handle and to get my plates and they pulled me back immediately and got me back on the road ASAP! Very impressed. The poor service department at dodge is the main reason I traded off my truck for a Mercedes, looks like I made the right choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By Mike on 8/28/2018 at 8:19 AM. Helped by Monte Ebeling.

I took my vehicle in for a recall service. Monte Ebeling kept me up to date on the status of my vehicle. The service department was friendly and answered any questions I asked. They returned my car cleaned and ready. Great people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On Time and On Top of Service

By TooSad46 on 8/23/2018 at 2:14 PM. Helped by Monte Ebelman.

Monte Ebeling met me in the service area early! He was ready, willing and able to help me right away. The time table for the job was exactly what he told me. He told me what the service found and if more needed to be done. I left feeling very well informed, as well as my loyalty to Alderson was appreciated. All around excellent experience. Thank you👍??👌

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Stellar service

By PMoore on 8/22/2018 at 10:32 PM. Helped by Monte Ebeling and driver Shawn Gifford.

Alderson Lubbock consistently delivers stellar service. We live in San Angelo and would not be able to drive our Mercedes without Alderson's pick up and drop off service. Monte Ebeling runs an extremely competent service department and we always get great customer service no matter who we deal with. Thanks also to Shawn Gifford who drives in with a loaner and returns our Mercedes after service. Can't say enough great things about this dealer.

I would recommend this dealer.