Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Service

By Mercedes on 9/7/2019 at 1:10 PM. Helped by Jimmy.

i was very happy with this trip to the service department. Communication was timely and turn around time was acceptable. Jimmy seems to do a great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Eluna on 9/4/2019 at 12:15 PM. Helped by Brooke, kirsten, Mr Shine.

Although my car is brand new and has had some problems already, they are always there to help fix them asap! I would recommend them for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Yvonne on 7/24/2019 at 10:01 PM. Helped by Richie wong, Arthur Montoya.

Quick and friendly service. They always make sure I either get a loaner or get a ride to where I need to be if it’s a quick fix. I have even had the convenience of them drop of my vehicle to my place of employment. Top of the line service at all times.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service

By rusty on 7/3/2019 at 3:20 PM. Helped by Dakota Hamptpn.

"Great Service" My wife and I are totally spoiled by Dakota Hampton. He came out, got things going and I went into the waiting room and worked. when they were finished he came in and explained the problems he found and offered to schedule the work. All in all, it was the usual experience we have at Alderson's. Prompt. professional and pleasant. service Rusty Freeman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Stacy565 on 6/21/2019 at 10:33 AM. Helped by Dakota Hampton.

Alderson Mercedes has always given us great service every time we been in. Dakota Hampton did a great job in helping us. Will use every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

absolutely perfect

By ddt on 6/3/2019 at 2:01 AM. Helped by James Radwanski and art Vardanyan.

extremely professional and very attentive service department was so helpful and explanatory on all services offered and also the repairs needed on my vehicle overall a great experience 5 stars all day long

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Easy and painless experience

By RC on 4/21/2019 at 7:42 AM. Helped by Kathy Vasquez.

Hope Bernal was wonderful to work with. And Gerard Fox made the whole transaction easy. Would definitely recommend this dealership to anyone interested in a new or used vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Maintenance

By Cmead12 on 3/23/2019 at 3:15 PM. Helped by Kristen Baker.

Everything was done professionally and in a superior time frame. The service department and dealership always goes above and beyond. My husband and myself will be lifelong buyers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and repair

By mnicholas on 3/8/2019 at 3:12 PM. Helped by James Radwanski.

I have purchased five cars from Alderson over the years. I have always been pleased with the service. One of my cars is older (2008) and requires more attention than others. The Alderson service advisors always explain the work that needs to be done and what it will cost before the work is authorized. James Radwanski has been particularly helpful. He has done research on needed repairs and found Mercedes repair bulletins that paid for some of otherwise expensive repairs. I have never had to go back to the shop for repairs or maintenance that wasn't completed properly the first time. I have confidence in the service department at Alderson in Midland.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Visit

By Mobat on 2/28/2019 at 5:16 PM. Helped by Arthur, Dakota, Brook.

I have been a long time customer of Alderson Mercedes in Midland. I’d happy to say that the service department has improved all around over the last few years with this last visit being the most impressive. Arthur,Dakota & Brook took such great care of me and I know all the technicians that I didn’t get to visit with did too

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drives like new!

By LJohnson on 3/6/2019 at 7:24 PM. Helped by Dakota Hampton.

Our Service Advisor, Dakota Hampton, is excellent at listening to concerns, explaining findings with no pressure, and maintaining service status from drop off to delivery. I had a long list of service wishes prior to our move from this area. My 5-year old car now handles and rides like new. Kudos to all those who helped that happened. I am sorry I do not know all the names, but I appreciative of their skills and attention to detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Wonderful experience

By MaryB on 2/28/2019 at 1:07 PM. Helped by Frank Aranda.

The people at Alderson make buying a new car a wonderful experience. I worked with Frank Aranda who was superb. He explained everything well. I met with the service manager and the other people I would be dealing with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience.

By Nelia123. on 2/5/2019 at 9:43 PM. Helped by Arthur Montoya.

Defenitely recommend this dealership and their team to anyone looking to purchase a new vehicle. The service department is absolutely the best I have ever dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stay with it until complete

By Maxdking on 1/25/2019 at 5:13 PM. Helped by Jimmy Radwanski.

Jimmy Radwanski stayed with my problem until it was complete. My car is working perfectly now and I am so happy. Thanks to Jimmy, Max King

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Nbp on 1/6/2019 at 12:54 PM. Helped by Dakota Hampton.

Dakota Hampton was excellent to work with. I use to be part owner in a Ford Dealership so I have a very good understanding of how things work. My past visits to Anderson were not as great so I elected to get service in San Antonio; however based on the great service I received from Dakota I will defining schedule my next service through him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By KrystinR on 12/30/2018 at 8:57 PM. Helped by Frank Aranda, Gerard Fox, Kathy Vasquez, Jordan Trimble.

As soon as my mom and I walked in, we were greeted by Frank Aranda who was very welcoming. He listened to what I was wanting and the price I wanted to stay in. He and the rest of the Mercedes team went above and beyond to get me into what I was looking for, and for that I am very grateful! A huge Thank you to Gerard Fox, Kathy Vasquez, Jordan Trimble, and Frank Aranda. Again I am very thankful for you all.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service Department is a “Beating”

By Living-n-Oz on 12/23/2018 at 12:33 AM. Helped by Clueless.

Where do I begin? They never have a Loan Car; You can never get a “timely” appointment. It’s usually more convenient to let Park Place (Ft. Worth) handle ..... not only my scheduled services, and repairs. They only have low skill maintenance technicians (Oil Change, etc.) working half days on Saturday. I could go on, but it’s pointless. I will never set foot on their Lot (Sales or Service) again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!!

By Terri on 11/16/2018 at 2:11 AM. Helped by Frank Aranda.

Great experience!! Great dealership!! Great people!! They are so welcoming and knowledgeable!! I will always return there to purchase future vehicles!! I am so in love with my Mercedes!!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Service department

By Mandah on 10/25/2018 at 12:42 PM. Helped by Dakota Hampton.

Very Good customer service, The Price to repair is a little expensive Other then that employee was very nice and helpful. The overall visit was pleasant.

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

I’m outpriced.

By Careghk on 10/19/2018 at 2:54 PM. Helped by Brooke, Arthur.

The people were all amazing. Brooke was prompt, and efficient, as well as super kind. Arthur was also super kind, and engaging. I was 20 min late for my appointment and they still got me in. However, my A service took over 3 hrs. Which is way to long. Also to spend 350$ on a service is incredibly too much. I travel constantly. I have had Mercedes for quite awhile. I’ve had them serviced in virtually every dealership in the west. This is the most expensive by at least 100$. I picked midland Mercedes because I really enjoy the people there. Unfortunately I just can’t afford to service my car there. I’ll only b back if it’s an emergency.

I would not recommend this dealer.