Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

The Best in the West...

By JT Cross on 8/28/2017 at 4:08 AM. Helped by David in sales, Miguel in service, and Ronnie, the service manager.

We have purchased two Mini convertibles from Alexander Mini. For both vehicles the buying and servicing experiences have been the easiest, most truthful and above all honest we have ever had. David in sales was low pressure, friendly, knowledgeable, and found us the best car for our needs. Ronnie and Miguel in service is similar to dealing with family. Every trip to Nick has been one to look forward to. Out of five starts Nick Mini and the people who work there earn a six... James & Debbie Caross

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Dom on 8/27/2017 at 2:17 PM. Helped by Sergio.

Sergio my service advisor was very kind and went over everything that needs to be done dor my Mini Cooper. And he got me in and out! Thanks Sergio!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff is great. Service was done on time and under budget

By jessie30 on 8/14/2017 at 6:11 PM. Helped by Jeff in service.

Jeff was the service provider, scheduled a loaner car and had my job done on time and within budget. I will arrange my service again with Jeff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best

By acgrafx on 7/31/2017 at 9:46 PM. Helped by Alex Guyenne, Manny Santos, Jeffery Manarang, Oscar, Manzo.

PURCHASING I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been one of a valued customer. SERVICE & MAINTENANCE I cannot tell you how easy any and all service and maintenance appointments have been. They will always go out of their way to make sure I am completely happy and they meet my needs. Any issue, no matter how small, always gets taken care of at no expense to me. For example, my hood did not fully close at one point. They took care of it right away. Weeks after it was returned to me, I noticed that the emblem was slightly bent inward. It wasn't very noticeable but I mentioned it to my service advisor during a regular maintenance appointment and he took care of it. No questions asked. OTHER DEALERSHIPS I have visited another service location and they charged me for a quart of oil when the light came on. I verified that this service was free before I arrived with BMW (not the dealership) and informed them of it but they didn't budge. Alexander NEVER charges for any services that should be free. EXTRAS Free flatbed pick up for regular scheduled maintenance. And of course, a free loaner vehicle. I always get a loaner with unscheduled maintenance as well, albeit, not a BMW, but I always have transportation. RECOMMENDED PEOPLE Purchasing Alex Guyenne Manny Santos Service Jeffery Manarang Oscar Manzo Others have also been excellent but are no longer with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service

By Rudy'sf56 on 7/28/2017 at 5:44 PM. Helped by Miguel.

Since day one I've had a very pleasant experience with the service staff, very courteous and welcoming, car is delivered on time as promised. Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you, Ricky and Alexander MINI

By Destyny on 7/20/2017 at 8:50 PM. Helped by Ricky Roman.

Hands down, Ricky Roman is the most awesome service representative I have ever dealt with. The quality of service is on fleek and service is always provided with a smile. Ricky and the Alexander MINI Service team are on point in their operations and have always been able to accommodate my scrazy schedule and high demands. I appreciate them for all they have done to keep me a happy customer with my 2nd MINI Cooper Convertible. 🚗💨 Thank you, Ricky and team Alexander MINI.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Moderncat on 7/15/2017 at 3:03 PM. Helped by Miguel.

Miguel of Mini service is the best. I won't go anywhere else. He goes far and beyond. The whole staff is friendly and professional. Their loaner is another mini. I have an extended warranty and I have never had a problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Susan Schroeder on 7/7/2017 at 2:01 PM. Helped by Collin.

Collin my sales person responded to me quickly.. He was very professional and pleasant to work with. My experience with Finance was great as well.. My overall experience I would say was excellent. I would definitely recommend this dealer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My first Mini

By Myminis on 6/29/2017 at 6:45 AM. Helped by Collin.

One of the best dealerships I've ever when't to. The big man in charge, actually took time out of his day to thank me for coming down from Las Vegas to purchase a car. I recommend a sale man by the name of Collin, great guy very down to earth. If you want a Mini, that's the place.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service for my Mini Countryman

By Cargirl71 on 6/14/2017 at 6:49 PM. Helped by Ricky.

Always the best service at Nick Alexander.. whenever you need to go there see Ricky.. he sure makes you feel that your car is going to get the best of care..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miguel is great!

By lparra on 6/7/2017 at 4:19 PM. Helped by Miguel.

Miguel my service guy has been consistently great! I have take my car in for service twice since I purchased the car and both times he goes beyond the call of duty to get the job done! Thanks Miguel!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ rating

By Hill on 9/10/2016 at 9:02 PM. Helped by Josh, Ronnie..

We bought our car there and always get service there too. The customer care is top notch. They seem to sincerely care about making the customer happy. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Re leasing a new car

By Hudson on 8/1/2016 at 5:31 PM. Helped by David Iturralde.

I have nothing but good things to say about this dealership. I had a great experience 3 years ago when I leased my first mini and this time was no different. Their costumer service is amazing, and they are always available to help. Staff is very knowledgable and professional. I personally worked with David Iturralde, he is helpful, responsive, warm, friendly and generally an amazing person. He is not like any other sales man where the main goal is to make a deal, he treats his costumers like a family and he does everything in his power to help them. I love doing business with this dealership specially with David and I am sure that I will be getting another car from them in 3 years from now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick cannot say no! He's awesome n amazing!

By Michellemibelle on 4/7/2016 at 8:26 PM. Helped by Adam and Miquel.

I was listening to the radio, irritated with my Mini Cooper dealership in the San Fernando Valley near Calabasas, when I heard an advertisement for Nick Alexander BMW MINI. I picked up my phone, called Nick, spoke to him and drove my car there when I hung up. Not only did Nick fix the problems that I complained about with the other dealership, they found a few more things wrong and it was all DONE FOR FREE under my warranty! The other dealer had given me my "preowned" car with one new tire and three old ones then tried in four months to charge me for three new tires, and did some other things that weren't right, a woman who grew up around cars and mechanic shops! That was about two years ago. Fast forward two years. My car is now out of warranty. The car was making a noise that sounded like a blown cylinder. The engine light went on, the engine started sputtering and I turned around and hobbled back to my home. I called Nick, then had the car towed to them. I was right and they said the plugs and coils needed to be replaced. I was sick as I didn't have the funds for a repair of this nature. No problem!! NICK CAME THROUGH! They repaired my car, changed the oil all at no cost to me! They even delivered my car newly washed to my home on a flatbed! I was blown away!! Who does that today? When I was down, Nick Alexander and his team of professionals, Adam, head of service and service advisor Miquel, were there for me, picked me up, dusted me off, and sent me off into the sunset in my Mini Cooper convertible! Since then, I was given a BMW as a gift and I will be servicing both cars forever at this dealership. They gained my respect, trust and confidence by these good experiences. Especially a girl from a family who says never trust a dealer. Nick Alexander is the exception! The undealer! One you can trust. Thanks Nick, Miquel and Adam! You guys are family now. ????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

found exactly what I wanted at Alexander Mini

By Diggarden123 on 1/28/2016 at 5:09 PM. Helped by Michael Monteon.

Michael was helpful from the moment I emailed, answered my questions and was so helpful even when I showed up without an appointment, felt very comfortable with him, got me a great price on my dream mini, and attended to a last minute issue on the spot!!!! Shop at Alexander Mini you won't be disappointed ?? Barbie Diaz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relax, take your car in for Service.

By CP3O on 11/14/2015 at 4:58 PM. Helped by Jonathan, Jerod, Rudy and Daniel..

I am a long time customer. I've upgraded my cars twice to newer Minis via Nick Alexander Mini. The people make the place exceptional. Everyone I have talked with or worked with feel like a personal friend, who is giving me personal service. Even if the reason I've had to bring my car in, is irritating..... I always leave feeling glad I came in. I can't say enough good things about how everyone works to make your visit productive, economical as possible time and money wise and ultimately pleasant.it is best to call in, but if you must just drop in, due to an emergency, they will take care of you well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new purchase

By ish54 on 11/14/2015 at 5:26 PM. Helped by jon.

Alexander Mini Cooper experience was great.Extremely Happy with the car we got. Jon was very helpful , amazing person he knows his minis Definitely going to recommend this place to friends and family. The experience with Alexander Mini was the best I ever had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By tennisfan4ever on 11/14/2015 at 5:15 PM. Helped by Karitza, Juan.

The service at Nick Alexander was excellent from start to finish. Karitza was amazing. She was very helpful and was always available to assist with any questions I had. Repairs were done in a timely manner and I got my car back in less than a week. I was very impressed with the final product/end result. The repairs done on my car were impeccable. I highly recommend this repair shop/collision center. They are thorough and they far exceeded my expectations. Juan was also very helpful in finalizing payment with the insurance company and following up to ensure that everything was taken care of. Thank you for your assistance. I'm a very sastisfied customer and if necessary I will definitely use you again. Sincerely, Dennis Phillips

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Buyer

By Joeyd45 on 10/1/2015 at 4:10 PM. Helped by David.

I had no complaints. David was very helpful and understanding. Put me in the car I really wanted. Love my mini and plan on staying with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loyal to Nick Alexander for years

By sludgequack on 7/9/2015 at 6:14 PM. Helped by George Manjarrez.

My wife and I have had -- between the both of us -- 8 MINIs and one BMW from Nick Alexander. Their loyalty program and attentive service is unmatched. For the last 3 MINIs we have turned in our leases and worked with George Manjarrez, and he's been a no-nonsense easy-going guy, who remembers our loyalty to Nick over the years. There's no way we're going anywhere else for our next MINI.

I would recommend this dealer.