Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again!

By Wassim on 3/6/2019 at 4:02 PM. Helped by Financial department..

It was a huge mistake to least 2 cars from them. They did not appreciate our business. I got the first car on Mars 2016 for my wife and the second last year for myself. No one mentioned that I am responsible for the property tax. They sent a huge bill and I was asked to break it down they refused. I even asked to pay with American Express the whole amount they refused again. I was planning to either buy a new car or lease a new one from them but not anymore. I asked for help but no one cares, the dealer nor the financial department. I am going somewhere else at least they will appreciate our business. Very bad experience. What a shame.

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Very Slow

By HyundaiOwner99 on 12/28/2018 at 10:47 PM. Helped by Not sure.

I have taken my car here a few times. They have never been on time and NEVER call me, I am always the one to call them. We will have an agreed upon time for me to pick up my car, when that time approaches I will call to check up to make sure it is ready. It is never ready and it is always hours before they can get am answer back to me. After multiple attempts to reach them and escalating frustration, they will finally call me back. I really should stop taking my car here, the only reason I do is because it is close to work. My advice to anyone taking their car here: If you take it in at 8am, start calling them at noon and then every hour after that until they give you an update.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work!!! Great Service!!! Great People!!!

By Mustafa on 1/18/2018 at 9:58 PM. Helped by Gerald, and his team.

Great work!!! Great Service!!! Great People!!! I am honored that I had the opportunity to meet Kevin the owner of this dealership, and learn more about Alexandria Hyundai. Also I met with Gerald the service manager, who is an awesome service manager and great gentleman. They both treated me like family and took care of my car AND SAVED me a lot of money. They really SAVED me a lot of money. And I was very happy with the work that was done on my car; I almost did not recognize it. I highly recommend Alexandria Hyundai. Go visit them and learn about this local business, It is owned by a local family who cares about their local community and they will treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Santa Fe

By gwmacleod on 12/17/2017 at 5:18 PM. Helped by Messrs. Hong and Bae.

The staff was informative, prepared, professional, timely, well-dressed and helpful. Does this meet the arbitrary word limit? Oh, guess not. How about now? OK, now this must be long enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New Tucson Owner!

By alicia.n.jackson on 12/15/2017 at 5:24 PM. Helped by Ray Jacobs and Joe from Finance.

Ray and Joe at Alexandria Hyundai made my car buying experience very pleasurable. I would definitely recommend purchasing/leasing a car at Alexandria Hyundai to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By erinpk3 on 12/13/2017 at 5:16 PM.

I really appreciate Mr. Ken Hong's time and help. He was very gentle, nice, and helpful. I will definitely recommend Alexandria Hyundai which provides the BEST customer service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent purchase

By mingshifamily on 12/7/2017 at 5:46 PM.

Reasonable price and dealing process.dealer is reliable to continue purchasing .fast response to request or question.satisfying customer need.easy access tk the location of dealershop. Convenient location for test drive.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

TP Hyundai Sonata 2018

By tphilpot1.1 on 12/7/2017 at 5:43 PM. Helped by Thomas “Tommy” Stith and Joon Bae.

I like to thank Tommy for his experience with helping me on my vehicle purchase. He was not aggressive or pushy and I felt comfortable with his honest approach to the sale. He was patient and answered my questions, I also appreciate Joon’s assistance and guidance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By jbickerton3816 on 12/4/2017 at 5:19 PM. Helped by Jae.

Great car buying experience. I will recommend the dealership and Hyundai to my friend and family. Its been a nice vehicle so far and I wish I can drive this vehicle for long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service by Ken!

By almartin78 on 12/1/2017 at 5:20 PM. Helped by Ken Hong, Tim Newton.

I had a very comfortable experience with Ken and Tim. They explained everything very well, and secured me a great deal. I came in looking at a used vehicle and they put me in a brand new Elantra for about the same if I had purchased the used vehicle! I got the exact exterior and interior colors I wanted. They have gone above and beyond with great communication and friendliness. I look forward to having my car serviced there for years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A Superior Sporting experience at Alexandria Hyundai

By bevcin1977 on 11/30/2017 at 5:26 PM. Helped by Thomas Stith.

I would recommend this dealership to anyone who wants to be treated very well by the staff and wants to feel at home while there. From the beginning we were warmly greeted and taken care of very professionaally. I met the manager Mr. Joon who was very helpful and kind. Our salesperson Mr. Stith was completely professional. He met our needs for information and experience with the products. I was very pleased with this experience and would use this dealership again when the need arises.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very friendly

By lndeasy92 on 11/28/2017 at 5:37 PM. Helped by Ray Jacobs, Ken.

Everyone I worked withcwas extremely friendly, helpful and genuinely cared about meeting my personal needs when I can to leasing my very first vehicle. Even the owner of the dealer shop took the time to great me and personally offer any services i may need in the future. I had a great experience woeking wiith Alexandria Hyundai

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Can’t be better than this

By fragionecianne on 11/19/2017 at 5:20 PM. Helped by Jae Lee.

I was a little picky on this purchase but my sales person was patient enough to go through all my selections. This deal was pretty fair and went beyond my expectation in terms of service, price, etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Service

By mglodato57 on 11/17/2017 at 5:26 PM.

I have purchased my 4th Hyundai Sonata and my son has enjoyed his for over a year now. My experience with the Sales Manager- Joon Bae and Sales and Product Consultant- Eric Cho has been remarkable. There expertise in Hyundai vehicles has brought me back for years and I will continue to purchase them. Thank You.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

2nd Santa Fe

By mz.wertz on 11/14/2017 at 5:26 PM. Helped by Ken.

this is my 2nd Santa Fe purchase. I kept my vehicle for 12years...my 2005 was bought brand-spanking-new in Maryland. My experience with this purchase was much quicker (and the vehicle much fancier, lol). i'm in LOVE with the whole everything: truck, process, pricing, etc! 5StarS

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thank you!

By veritozave on 11/10/2017 at 5:21 PM. Helped by Mike.

Mike was super nice, friendly, and straight forward. I first called him and I thought he was serious and worth making business with. then, I went to the dealer and he was, indeed, extremely nice and helpful. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy trip

By nlodato76 on 11/8/2017 at 5:17 PM. Helped by Eric Cho.

Both Eric Cho and Joon the sales manager made the buying experience very smooth. I was very happy with the price and was not pressured in anyway. They are both professionals.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my Hyundai

By woosungchoi on 11/6/2017 at 5:17 PM. Helped by Eric Cho, Joon Bae.

Mr. Cho provide me a best price. I drive from MD to pick up my new Accent. He is very nice. He provide me a easy car shopping experience and best savings for me. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT

By sallystarr15 on 11/4/2017 at 4:20 PM. Helped by Eric Cho.

Eric Cho was beyond my expectations in so many ways. He was patient, informative, and took the time to ensure that my needs were met during my car buying experience. He set up my car audio for me prior to leaving, provided me a full tank of gas, reviewed all maintenance information with me, and even went as far as to deliver my official tags to me AND changed them out on my car for me, so that I did not have to make a separate trip to the dealership during the week. He also called promptly after our finalization of the sale (I believe the following afternoon) to ensure that I was satisfied with my purchase and provided me the opportunity to ask any additional questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Me at Home

By donaldw1 on 11/4/2017 at 4:17 PM.

I was quite satisfied with the salesperson. He was not a haggler and addressed all of my concerns professionally. He did not try to sell me anything I had no need for. This was a great experience.

I would recommend this dealer.