Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2.3  
Friendliness
2.4  
Overall Experience
2.2  
Price
2.4  
Quality of Work
2.5  
Service
2.5  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst customer service and management capabilities EVER!

By Agreco33 on 6/29/2018 at 10:00 PM. Helped by Several, useless,.

I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing pains. It is virtually impossible to have the call answered when you dial the service department extension, and the response time after leaving a message is unacceptable. I have had to call the Sales dept in order to get a hold of a service rep. In addition, the service department opens at 8:30AM making it very inconvenient to deal with a car issue before going to work in the morning. Most service departments open at 7AM at the latest I hope that they will invest in resources to make the ownership experience as pleasant as the buying experience. If not, it will be a pain owning this car in the long run. I want Alfa to be successful in the US but they will have to significantly up their game to compete with other high-end car brands that pamper their customers. Update: went in Monday 5/21 for a “service engine” warning. Service dept manager said no loaner cars and technician could not even look at the car until at least Wednesday. Called back on Tuesday, still no loaner car, technician would not get to the car until at least Thursday... I need the car to get to work every day and hope the issue is not too serious and I’m damaging the engine by driving it. Need to get it together! New updates: Can I give zero stars? Technician finally got to my car about a week later. It’s a sensor, he says, and needs to be ordered. Will take about a week. Obviously it takes 10 days. Then a couple of days to actually fix it. I was out of a car again for 2 weeks (seems to be the standard time they get anything done here). Here is the kicker: first, I had asked to look (again) at the speaker that was vibrating and they had already replaced once. Well, they waited until AFTER the engine sensor arrived and they replaced it to START working on the speaker. This added 2 days. WHY WOULDN’t you fix that during the 10 days you are waiting for the sensor to come in? Would that be too efficient? But wait! There is more! I asked them to see why my brakes were squealing, with only 6000 miles on the car. He says “i took it out myself after the technician did (for a joyride?) and the brakes are NOT squealing”. I pick up the car and the first time I break...you guessed it! The breaks squealed and they have been since. I sent them a video of it with the sound. You say “no, you are kidding, they can’t be sooo bad”. Well, what if I told you the the VERY NEXT DAY after i picked up my car the SERVICE ENGINE” light came on again?!? This was the very reason i had brought the car in in the first place and the very reason they had to order the $100 sensor from ITALY. (Quick aside, why wouldn’t the dealership keep one of the $100 parts in stock? In the state of Texas? In the US? In the North American continent??? Too good of a supply chain practice? Do you believe me now? THIS PLACE IS NOT WORTH OF THE ALFA ROMEO NAME. I dearly hope they lose it and someone with decent management practices and customer service opens one. Otherwise, I’m screwed! P.S. no answer from the dealership to my review yet. What could they say?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Watch out for Frank Ivens

By Jeepguy on 4/21/2018 at 1:56 AM. Helped by Frank Ivens.

Read the reviews below and Frank Ivens name keeps popping up. I purchased a 2015 Jeep SRT last October. I had car trouble driving my trade from Denver to McKinney and was told my $5000 trade was now worth $500. The chrome wheels on the 2005 Grand Cherokee alone were worth $1000 before taking in the fact the rubber was only two weeks old. I was stuck so I went ahead with the transaction and only asked Frank that he get me an English manual for the vehicle. It's now 6 months and 10-15 emails later and I still don't have a manual. It sounds like I got off better then many of those who have posted here thought. My advise would be to find someone else to buy a car from.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Liars and Cheats!

By Bill12345 on 3/11/2018 at 10:41 AM. Helped by Hunter.

I spent the better part of two days negotiating a purchase of a Mercedes and a trade. At the conclusion we shook hands and I prepared my car to be traded. Upon arriving at the dealership I was informed the the lying sales manager was reneging on the deal and they wanted an additional $1,150.00. BEWARE OF THESE LYING, UNDERHANDED PEOPLE! You would be wise to stand clear of this place...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will rip the face off of out of state buyers

By Mr. Frieler on 3/10/2018 at 3:49 PM. Helped by Frank Ivens, Gerson Fand I Darrelll Caswell Gneral Mgr.

Purchased my wife's dream car a used Mercedes Benz sl550 because it was the interior and exterior color combo was right. The car was misrepresented. I was told several times by Frank Ivens what a nice car this is. The drivers head rest didnt work, the license plate lamp was burnt out, one rear tire was so dry-rotted the you can see the steel belts for 12 inches, this tire was also a different brand from the others. The front grille attachments were broken and the grille was loose, the lower front valance was broken and the other rear wheel rim was bent. I called Darrell the GM and explained my disappointment. I spent $1,500 to fix these things that should have been made right before they even put the car for sale. I offered to split these costs, which I think is more than reasonable and he blew me off. He did email me their inspection report, which showed the grille issues, bad rear tires, and even the license plate lamp burned out. Gerson, the finance dude said he'd deduct the $599 dealer prep fee and he did not and even added an optional $150 paperwork fee to the $40k deal. The car was not even detailed and was dirty and covered with brake dust.Karma is a xxxx of a thing, boys, and hope whoever reads this doesn't buy anything from these sleazy used car salesmen

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience

Salesman at Taste of Fairview

By caring husband on 3/3/2018 at 3:14 AM. Helped by salesman with glasses.

The salesman at the Taste of Fairview yelled at my wife for sitting in the car. I would never buy a car from these people.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible dealer experince. Stay away!!!

By Alfa4C on 2/22/2018 at 7:22 PM. Helped by Frank Ivens.

I just bought a new 2018 Alfa Romeo 4C, and had a terrible sales experience. They were the only dealer in the area with a 4C in stock with the options I wanted. If not, I would have walked. You would think a dealership selling Alfa Romeos would give a premium sales experience. Instead their interest rates were misrepresnted to get me back in the dealership. Very dishonest! They told me they could meet or beat my bank's interest rates when they could not. For pointing this out, I was shouted at by my salesperson Frank Ivens and told I didn't understand how banks work. Really? Well, I understand how honesty works, if you don't know if you can do something, don't tell me you can do it. After this, he and the general manager attempted to influence my response on the post purchase survey by giving me a hat and a T-shirt that did not fit. Really people? You earn what goes on the survey, and if you did not earn it, I am not going to give you "all 10'" because you gave me a ball cap and an ill fitting T-shirt. That's not how I do business and neither should you. If you gave outstanding customer service, you would not have to try and influence customers to say you did. Furthermore, the vehicle had to go back to detailing twice because detailing was not done properly. Even after being back to detailing twice, before driving off I noticed that the window trim was delaminating on the passanger's side. Frank said they would order a new one and replace it, but couldn't give a time. I didn't find out until 2 days later, and it was like pulling teeth to get an answer from him. He made me feel like I was a burden for having bought a car from him. After purchasing I also asked him what Alfa Romeo's roadside number was and he told me it should be in my owner's manual, and that I should look it up. One would think that a dealership selling Alfa Romeos could give me their roadside assistance number. When I pointed this out, he eventually did. I shouldn't have to point that fact out to my salesman. Overall, very dissatisfied with my experience from Alfa Romeo Fiat of McKinney. Their level of customer service is not adequet for Fiat, let alone Alfa Romeo. Stay away from this dealer!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Out of State Experience

By Out of state buyer on 2/21/2018 at 11:35 PM. Helped by Anton Iliushyn.

My husband and I live in Illinois and found the truck we’ve been looking for for a long time at Alfa Romeo Fiat of MCKINNEY. Anton our salesman was very responsive, polite and very professional throughout the entire process. Between Anton and the financing departments patience with our out of state financing and our delay in getting there to get the truck we were truly pleased with the attentiveness and helpfulness. we will be referring our friends who are looking for a nice rust free Texas truck to Anton.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't trust or Use this Dealership

By Steven Shuler on 2/20/2018 at 7:52 PM. Helped by Gerson Gamero; Darryl the GM and Stuart in Sales.

Do not buy a car from this dealership. I purchased a 2012 Audi S4 in August of 2017. I bought the vehicle with roughly 70k miles. Less than 4 months later and no more than 5k miles driven by me the transmission went out. After several independent diagnostics in Austin where I reside it was determined that the Transmission could not be repaired and would require a brand new certified Audi transmission. I contacted Fiat McKinney including Darryl the GM. I was told nothing could be done and they were not willing to help. I wrote a $12, 300 check to have my transmission replaced by North Austin Audi. I've contacted Fiat McKinney numerous times since then and they are unwilling to help financially or otherwise. My dealings have been with Stuart (sales), Darryl (GM) and Gerson (Finance Director). WARNING!!! DO NOT BUY A CAR FROM THIS DEALERSHIP. DON'T LISTEN TO THE PROMISES OF A FAMILY OWNED DEALERSHIP WHO ARE ALWAYS WILLING TO HELP.

I would not recommend this dealer.

Overall Rating

1.3  

2   Friendliness
1   Overall Experience
1   Price

Poor experience - go elsewhere

By Jardin97 on 12/6/2017 at 8:33 PM. Helped by Chris, Jody, Jeremy, Anthony (I think).

I went up to test drive the new AR Stelvio. Loved the car and decided to buy. We agreed on a price and they pull up a car in the color that I want. Salesman does not go through ANYTHING on the car with me. On top of that the car, which had supposedly just been washed looked more like they had just pushed dirt around. I spot a ding in the driver's door and am assured that when I come back the next day, the door ding guy will take it out. I am handed the keys and sent on my way in my brand new car. Felt kind of weird to me that they would just hand me keys and tell me to have a nice day, but I decide to shake it off and think this must be how they do it. Get home, walking my husband through the vehicle's bells and whistles and there is no navi. There was navi on the demo car and navi had been discussed. Have to return to the dealership the next day to finish up paperwork and decide to bring it up then. Salesman that was supposed to meet me is late. Chris takes over and says something like "they didn't go through the checklist with you before you drove off the lot"? My reply - "what checklist". So now I am starting to feel not so great about my new purchase. Of course, there is no car in the lot that is the color I want with the features that were existent on the demo car - unless I spend more money to upgrade. And when I come in the next day, I am advised that you have to make an appointment for the door ding guy, you don't just show up. Hmmmmm, this is really starting to feel not so great. The experience from the start was sub-par. I buy the car and I love the car, but my buying experience was not fun, did not make me feel like a valued customer and really made me wish that I had bought my car elsewhere. On the positive side, Chris did a great job trying to remedy the situation. I shared with several folks at ARF McKinney that my experience left a bad taste in my mouth and was assured that the general manager would phone me personally the next day to hear my side of the story. Am still waiting on that call. Also, promised that my first oil change would be complimentary to offset some of the ick from my buying experience. Not holding my breath for that either. I have tried to erase the whole experience from my memory bank in order to move on. I do love my car, but would never buy from them again, bottom line.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

FALSE ADVERTISERS

By Dawn Thompson on 10/21/2017 at 3:19 AM. Helped by Stuart and general manager Mr Sarcasm.

This dealer has FALSE ADVERTISING on their website!!! When you are ready to sign, all of a sudden they come back with "Oh we are sorry, but that was a misprint on our site by our accounting department, we can't sell at that price"! Dont waste your time with these people and General Manager thinks he is Harvey Weinstein with his attitude and sarcasm!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Overpriced!!!!

By Ann WJ 99 on 7/28/2017 at 6:03 PM. Helped by Sales and sales manager.

The cars at asking price are off the charts a bad deal. Compare on line and 40 percent more. Used cars have high miles, body damage and no warranty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Easy stress fee- fun place to shop

By Kittoo08 on 7/1/2017 at 3:00 AM. Helped by Frank, Darrell.

We went in expecting the same old car store environment- not at all. Fun, low key environment- Frank was great from beginning to end. highly recommend

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

considerate my time

By Lukewarm on 4/30/2017 at 1:22 AM. Helped by Frank Ivens.

Didn't have a lot of time I had called Friar talk to a Salesman named Frank Ivens. Needed a used car that I saw online when I got there it was pulled up ready for me to test drive and my financing was complete

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Walked in, and then walked out

By Froederick on 4/15/2017 at 10:30 PM. Helped by None could be bothered.

So I'm looking to buy a midsize luxury car, and I like sporty cars, so the Alfa Giuliani seemed like a car to try next to the Jag XE, BMW 328, and Audi A4. All he other dealerships I've been to were very nice, modern, clean and very attentive. This one looks like a dealership from 30 years ago. Okay, fine but the real problem was apparently no one wants to sell cars. Every other dealership someone comes by quickly having seen you checking out the car to ask what they can do for you. Not here. Two guys sitting at their desks, not looking up from the computers, no interest. The manager seemed to be avoiding the floor. After 10 minutes of nothing, I left. On the drive out I saw the shop. Are you kidding me? This is trying to compete with the big boys? No way I'd want a $40k car repaired in there.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership experience I've ever had!

By LaddRusso on 4/7/2017 at 2:10 AM. Helped by Dane Syme.

Horrible Horrible! Hands down the worst experience I have ever had purchasing a car, I’ve had MANY. Complete lack of respect and a dealership which obviously doesn’t value its costumers or at the least only a select few. I purchased a car from this dealership after initially coming in to view and lease another but things did not work out. I bought the car after being pushed and consistently nagged about it; however this was ultimately my fault for agreeing to the purchase but was not the end of my degrading experience (I cannot recall the name of the sales associate I initially purchased the car from as I lost his card). I came in with quite a nice sized down payment and they happily took my money, I took possession of the vehicle on 3-17th 2017. The car wasn’t immaculate but very good condition which is no less than anyone should expect for the year and type of car that it was. I had the car for a period of 3 days before problems with it began to occur, (3-20th 2017) the radiator began to overheat into to the reservoir and blew the cap off and it overflowed into my garage and I had to call the car in for service where they kept it for a day and determined that it was a faulty cap and or thermostat that was to blame, fair enough, problem solved! The entire time asking them if there was anything they could do to get me into another car was ignored until after the first incident where I was told by a Mr. Darrell Creswell that he would help me to get into another vehicle of similar make because I was unpleased and felt mislead about the one I bought (until then I had been told there was nothing they could do or would do to make sure I was a fully satisfied after spending that kind of money), he told me on the 1st they would have a shipment of at least 10 more cars of the similar make and different options and I would be helped then. I called multiple times and left multiple messages asking to speak with him again before as well as after this date about details about what had been discussed previously but heard nothing back and was given the run around, what I was told by a member of Fiat/Alfa Romeo was never discussed again, surprise, no one was told about this (stupid me I had expected that someone may have kept their word, take what you will this). On 3-29-2017 I was at the McKinney Auto Splash auto spa where I had the car washed when in mid wash the radiator o the vehicle literally blew off the reservoir again and caused the entire bay the wash to be engulfed in smoke and the smell of burned radiator fluid. The dealership was notified once more and the car was collected and I was left to find a ride back to my town of residence, no one called to ensure that I was okay or needed a rental or references to obtain one etc. the car was in the shop for a period of 9 days and I was left without a car for more than a week after purchasing such an expensive sports car. They decided to send the vehicle to McKinney’s “Eldorado Chevrolet” to make sure there was nothing they had missed, I think a rather prudent choice, where they tinkered with the car and replaced a couple of parts and then drove it to make sure it was in good working order and returned the vehicle, as I hoped in the car to take a look (after it had been pulled out for me to take off the lot), with due service lights lit up on the digital gauge cluster notifying me of 0% oil life remaining, service was overdue? When the car was JUST at the dealership of origin undergoing diagnostics, yet they had failed to service the car, it was just purchased less than 3 weeks ago, one would expect that when buying a car with a price of 50k that these things would be done. This means that the car passed through the hands of several qualified technicians where the light would illuminate on the dash, in the middle of the digital display in red lights, every time the car was started, every time at which a tech would hit the ignore/cancel switch. It bothers me that A.) the service, a simple oil change was not completed before the car was given to me when it was initially purchased and possession was transferred but B.) They could not even bother to make me aware of the issue when for the last time I took possession of the vehicle. I was told by their lead technical advisor in the service department that the issue would be addressed the next day and to message him the next day and I said alright that will be great. Come the next day I messaged him multiple times until around 8pm at closing time and heard NOTHING. Ultimately I walked away from an experience that feels honestly degrading and quite bothersome due to the lack of respect and value that I would expect from such a heavy name like Alfa Romeo or Fiat, perhaps I was mistaken to assume? It leaves me with a very bad taste in my mouth which I hope never to experience again. I will absolutely NEVER consider doing business with even a dealership of the same make either.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Save your sanity

By JASVinton on 4/1/2017 at 9:45 PM. Helped by Angel.

Awful!!!! Worst dealership I have ever experienced!! I currently own four cars and change car frequently but I will never deal here again!! The only decent person I dealt with was my salesman. The manager was terrible and wouldn't take my calls, when I went up there he wouldn't come out of hiding and speak with me. Parts lost my key and had to order another. While one the service lot my vehicle sustained hail damage and the dealership told me I had to pay for it, well not me, "my insurance will pay for it"! Who do they think pays the insurance and the deductible? Save your sanity, go somewhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DANE SYME is DA MAN!!!!!!!!!!!!

By Aaron Collins on 1/27/2017 at 9:18 PM. Helped by Dane Syme.

Had an AMAZING experience recently purchasing a vehicle from Dane & Fiat of McKinney. I came up from Austin because Dane found me the exact car I had been looking for (even though not a Fiat)..Worked up the deal & made everything super smooth, easy & HASSLE-FREE. Tyler had all my loan documents ready to go when I got to the dealership. Even the people @ the bank commented on how great the dealership is to deal with.... 5 STAR EXPERIENCE..!! Dane Syme gets a HUGE That-A Boy..!!! Very helpful...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Jessica Mendoza on 1/28/2017 at 12:23 PM. Helped by Angel Ochoa.

Great experience at this dealership! Everyone was so courteous and attentive. Would definitely recommend salesman Angel Ochoa, great individual, very professional, patient, and informative. Angel was a pleasure to deal with and made the car buying process very smooth! Overall great staff and management, great dealership! Don't go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Fiatguy on 1/13/2017 at 7:18 PM. Helped by Darrell Kyle.

Fantastic group of people at Alfa Romeo Fiat of McKinney. Took my car in for an oil change and could not of been happier. It has been six months since I was in last and so much is changed. The stores brighter cleaner and just all in all happy environment. Met the new owner as well as the assistant sales manager of the store Kyle. They went out of their way to make me feel at home that's what I love about my Fiat family

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

One of the worst experiences- unethical practices

By David614 on 10/18/2016 at 4:23 AM. Helped by Not disclosing (out of respect).

If I could give 0 stars I would. I was in the market to buy a fiat 124 spider abarth. The salesman I dealt with (I won't mention his name out of respect) used very questionable tactics. I had a trade-in car, and after some haggling, I told him if he could get me $30k for my trade in, we would have a deal. I told him not to pull my credit until we agreed on a number. He then said "ok I'll talk to my manager." He even made me sign stating that I would agree to buy his fiat if his manager got me $30k for my trade in. A few minutes later, he comes back and says "ok my manager said to go ahead with it." Wouldn't any rational, reasonable human think that this means they agreed to the $30k? But no, after he submits my credit app and pulls a hard inquiry (which in fact lowers my score), he tells me that it was actually $29k and not $30k. First disappointment- Ok so not a deal breaker yet, and after I express disapproval, we haggle to raise my trade in few hundred more and throw in a navi (which only costs $400 since it's just a chip that needs to be inserted into the unit). However, after all the paperwork is done, including all the contracts, I asked to confirm about the navi and was told it was not part of the deal! This is totally a bait n switch tactic. Very disappointed that all this time and work was done for nothing, not to mention the hard credit inquiry. I really wish management would enforce more ethical tactics.

I would not recommend this dealer.