Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.2  
Friendliness
2.3  
Overall Experience
2.2  
Price
2.5  
Quality of Work
2.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My worst experience

By JErwin75 on 1/27/2019 at 4:00 PM.

The maintenance department here is terrible. They are always busy to the point where I can barely get my oil changed even in one day even with an appointment they always want to push for me coming back to pick it up another day. My radio from day one has never been able to pick up radio stations. To listen to music I can only use my iPod. I brought it to get it fixed. They kept my car for 3 days only to notify me that they could not fix it. When I came to pick it up I had to wait an hour and a half because they said they had to put the Dash and headliner of my car back together again it was all apart. They never properly put my headliner back on and my radio is now in even worse condition. It now doesn’t store the phone numbers and Bluetooth doesn’t work properly I can’t talk into it and tell it to dial any numbers. Today I went to start my car and it wouldn’t start. In February my car will be 2 years old that I’ve had it. I called roadside assistance to tow it. They came and we decided to try and jump start it instead of tow it cause they said it sounded like the battery. We jump started it and I drove it all the way to dealership. I told them issue and they said they could do nothing for me because they didn’t have a fiat tech there today. They wouldn’t even test my battery and turned me away. I drove to an OReilleys by my house. They guy was super helpful. He tested my battery which literally took 2 minutes. The battery was bad. He swapped out battery and even put new one in for me with a 3 year warranty . The whole process took like 10 mins. I got a warranty plan from dealership thinking I was gonna be ok but I’m not because I dread even having to go get an oil change because anytime I need to go there every thing is a huge ordeal even something as simple as a battery change. I’ve owned a lot of new cars and never had this much trouble with getting maintenance done. It’s always been a breeze but then again I did own Honda’s in the past. It’s a shame because I was really eyeing the fiat spyder. It looks sporty and fun and I was thinking I could trade in my fiat 500 someday soon for one. But I do not think I will be buying another Fiat. If trying to get my 500 maintenanced through dealer is such an ordeal can you imagine a spyder? Very disappointing experience this has been.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Awesome Delaership

By DevenyRenee on 12/10/2018 at 8:50 AM. Helped by Dean and Mo.

Just purchased a Fiat 500C Abarth Convertible. Love it! We had excellent customer service and the staff was very knowledgeable about their cars and went above and beyond helping with the purchase process. Would definitely recommend this dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Unethical practices and does not honor you

By Johnson123 on 10/4/2018 at 5:28 PM. Helped by Finance Manager and Owner.

Purchased a used vehicle for a son who is attending college nearby. He found a car against my better judgment with high mileage. One year later when it came time to use the warranty, they refused to honor it. As a parent, attempted to contact the manager and owner many times and no one returned calls. A young college student was taken advantage of and coerced/pressured by the finance manager to purchased this warranty when they knew it wouldn't be long before this vehicle needed repairs and then not honor or return phone calls

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Sylvia1111 on 6/23/2018 at 3:30 PM. Helped by Dean and Chris.

Bought my new car from this dealership and was in and out within just a couple hours. I worked with Chris and Dean and was treated with respect and they went above and beyond to make it an easy and enjoyable experience. I would absolutely recommend them to my friends and family!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Rude front office.

By BillyBoy on 6/14/2018 at 12:49 AM. Helped by GM.

1st sales person wasnt happy i didnt know which spider i wanted and was ready to sign papers 1 minute after being on the lot. So th GM informed me ineeded to be nicer and was very upset i had comments to his lecture. The 2nd salesperson did a test drive but asked me to leave the lot when i wasnt ready to buy, wouldnt let him run my credit nor would i give him my credit score. That is none of there bussiness till im ready to buy. Buying a miata instead. Fiat of scottsdale. Dp as they demand or leave there lot. Waste of time to go there. Go to tempe fiat if you really want one.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Waste of time

By Kayla D on 5/23/2018 at 3:57 PM. Helped by Shane.

I left Fiat feeling manipulated and lied to the whole time. We were called the night before by Shane and set up an appointment with him. When I showed up we were told by a women that she didn't know of any Shane who worked for them and would help us instead. She then pulled up the car we wanted to see (a used car) and told us that it had not even been inspected yet and there was an issue with the title. She offered to find another option and as we had already driven all the way over there we let her show us what they had. Nothing was of interest or matched the models we were considering so we said we would be going somewhere else. She then tells us she is going to bring us to Shane because he likely has the keys to the car. The person she said doesn't work there and the car she said they couldn't sell. So at that point a whole new set of sales people (who said Shane was not in yet for the day) tell us they will find the car and get it pulled up. At that point I was done with the whole thing and we left. We were there 40 min and never saw a car. We were told different stories by each person we talked to. I would not recommend them to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Bad, bad, bad!

By Chris G on 3/14/2018 at 9:09 PM. Helped by Fred Nielsen.

My wife broke the armrest on her 2015 500 while getting out of the vehicle. She called Fred her service adviser and he told her she would need to pay to have it fixed. This is a vehicle(21K miles) still covered under the initial warranty and it has an extended warranty and a service contract. He then proceeded to tell her that he doesn't even use the armrest in his vehicle. I then got involved called Fred and told him under no circumstances would we be paying to have the armrest fixed. Fred's response, "don't threaten me." There was never any threat only an expectation that Fred and Scottsdale Fiat would back their product. We've already scheduled the covered warranty work with Tempe Fiat. We won't be coming back! Too bad as we were looking to upgrade to the XL later this year.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service & Parts HORRIBLE service! & Fred horrible attitude!

By Ec1013 on 8/31/2017 at 9:46 PM. Helped by Fred Nielsen.

This review is based on multiple different times dealing with this dealership! I own a 15' Abarth, love the car but I got to say has gone back to the dealership for things that shouldn't exist. 1. @ 20,000 miles my touch button for the rear lift gate was loose. 2. The instrumentation panel bulb went out. 3. My passenger window regulator failed and the whole window fell inside the door panel. Besides needing this fixed, I had to deal with Fred arguing with me for a loaner car. Number 1 my car is under warranty, number 2 I can't drive my car with no window! So that Weather and theives can have a blast in my abarth! Started telling me to uber HEY Fred I think you need some Dale Carnegie courses! To each you how to solve problems "How to influence the minds of others and make them friends". My family owned a high end auto body shop for 20 years day in and day out had customers irratated from an accident insurance something and were problem solvers! That's your title and job! After 30 mins of aggravation Fiat of Scottsdale owed me something a loaner! What do I leave in a loaner lol! Second round, your driver window failed on me same situation only this time my foglight was loose on the passenger side no damage nothing on the housing! So I said fix the window and take a look at the fog light! Ok Eric, a minute later back n forth about a loaner again. Guess what left with a loaner again after 30 minutes of arguing again with him! I guess you guys like having your customers walk home or driving off with a hefty garbage bag tapped to my drivers window! While paying a car payment under warranty my name is pretty f&$&$&@ confused right now! I come to pick it up not washed, tell them and then do a half assed job! Then they try to tell me I need a whole new fog lamp and it would costs 500 bucks I knew something was off. I paid 2.85 for a plastic clip to go on the back of a screw for the adjustment level that has to do with keeping the fog lamp secure as well. I guess the master AAAA techs in there couldn't figure that out by looking at the other one hmmm makes me wonder what kind of yoyos you have working in there! Round 3 come in today to order another white clip for the back of that fog light screw since it's so flimsy I just want to have a back up my luck lol. Also someone at the car wash must have broke my manual a/c temp control knob so I needed that. When I placed this order Monday this week the yoyo tells my Internet is down once it's back up I'll call you to place the order. I waited all day no call, I call to you know place the.....o...r....d...e....r like I asked. Ok it's ordered get a call your stuff is here. Go down there guess what wrong knob and color also wrong clip! Mission success, if we operated this way in the Marine Corps we would have been replaced by the cub scouts! My choice is slim where to go do to having a Fiat let alone abarth! I guess I'll just have to take my garbage bags and start walking to LA to get proper service! I don't think Warren Buffett would be very impressed!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dont even bother going to this place

By amra1221 on 8/1/2017 at 9:17 PM. Helped by Other.

I checked this place out because it was nearby and convenient. Big mistake. They tell you one thing and then do another. Also- they add little services on that you dont even need and DONT TELL YOU. Honestly- just avoid this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 FORD EDGE TITANIUM AWD

By campingmanaz on 3/5/2017 at 9:39 PM. Helped by MR. SHAID MAHMOOD.

02/21/2017 transactions was smooth and mr Shahid Mahmood was my sales consultant, they even bought me a spare fob and key, due the used 2016 edge awd titanium did no have a spare. he was very polite and respectful and helpful in making the deal on the edge, they even came down on the price to get me my payment i wanted....thanks mr. Mahmood.... BENJAMIN ORTIZ

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Extremely poor management skills

By SDW on 10/20/2016 at 12:46 AM. Helped by Salesman named Mo and manager named Ozy.

Beware of thinking you have a purchase agreement with this dealership. Worked with a salesman named Mo and we played the typical game of getting low balled on my trade. Then having to talk to the manager who go's by the name of Ozy. Between his accent and and his aloof mannerisms it was frustrating to say the least. He did finally agree to a higher trade in amount. At least I thought so. This dealership has posted on their website that they are offering $6500 off the remaining 2016 Abarth's. In my opinion this dealership is misleading the public in believing you can get the deal they are offering. They may show the $6500 coming off the MSRP price but then attempt to make it back in other ways such as a low ball on your trade, high interest rate on the loan, etc. The hours and days I tried to work a deal with Mo and Ozy is mind boggling. Between not being able to understand what Ozy was saying due to his heavy accent and again in my opinion out and out lying to me it was impossible to get a straight and final price for the new car. Mo the saleman sent me a document called Fiat of Scottsdale's Vehicle Purchase Informaation. It was the beginning of working toward a purchase price agreement of the new 2016 Abarth. There are numerous items shown on it such as Vehicle sticker price, customer savings, added discounts, trade allowance, sales tax, total fees, total cash price and then the payoff balance of trade. The last line indicated what they were asking for the purchase price. I sent this document back to Mo with my final offer. He never got back to me but Ozy the sales manager called me two days later. Which is today 10/20/2016. After much back and forth talking he basically told me we have a deal if I go back to the bank who has the loan on the remaining amount owed on the trade and get a new loan from them for the remaining amount owed on the trade. What!! Felt like asking him if he was from this planet. I'm well into my 60's and have purchased many cars and have never had a salesman let alone a sales manager say such a thing. It was a direct insult to me and then he said on the new car the interest would be 4.99%. What!! With a 771 credit score! In my opinion Ozy should not be sales manager of this dealership or any other dealership. And is in NO Way qualified to deal with customers who are looking for a positive experience when purchasing a new vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Sales

By Arbarth on 9/11/2016 at 4:47 AM. Helped by Josh Brewer, Robert Pitman.

Thank You Josh Brewer. The knowledge of the cars made it pleasurable buying my Abarth. Thank you Robert Pitman made finance easy to understand. Great job. Kevin D.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LIARS

By wordtothewise on 6/1/2016 at 7:12 PM. Helped by Ozzy, Dean.

This by far the sleaziest dealership that I have ever encountered. Every dishonest tactic from listing cars that aren't available, to bait and switch, to hiding add-ons in sales contract will be used. If you allow this team of sleazeballs to take advantage, they will do it . GO ELSEWHERE! You will thank me for it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very excellent sales & finance service.

By Mopar_man1968 on 4/23/2016 at 9:02 PM. Helped by Matthew Trask..

I would recommend this dealership to any one. Look for Matthew Trask, the most down to earth, kind & friendly sales person I have ever experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Team!!!

By arose4u on 2/10/2016 at 8:59 PM. Helped by Chris, Ozzy and Jeremy..

I don't have a lot of good things to say about dealerships ("Stealerhsips") in general, but Fiat of Scottsdale is the model that other dealers need to follow. I was window shopping on-line for a slightly used Toyota (Prius) and Ford (Focus) vehicles. I came across two dealerships that had what I was looking (each offering the respective vehicles) for, while maintaining within in my established budget, mileage requirements and features wanted. To make a long story short. The first dealership was Fiat and to be honest, I had no intention on purchasing without seeing the both vehicles. I left within two hours from beginning to end with the car that I wanted and within the price that was published on-line. Usually, after making such a large purchase like that, I have buyers remorse. All I have to say is not here - not this time! Love the car, price and service that I've received. No pressure sales or gimmicks. Don't expect a mental beat-down from them.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

STAY AWAY FROM THIS DEALERSHIP

By Ronald on 1/15/2016 at 3:14 AM. Helped by Leo, Ian, Laurie.

I purchased a used Mini Cooper here in December of 2015. While I would say that the original purchase went smoothly, the service and response times I have received from this dealership since that day has been a nothing short of a nightmare. After almost 3 months, I am still waiting on registration for the vehicle. Had it to do over, I would avoid this place at all costs. Save yourself the frustration and go somewhere with a better reputation for customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By laterush on 12/29/2015 at 4:29 PM. Helped by Ian, Jeramy, Mo , Ozzy.

Worked with Mo, Ozzy, Jeremy, and Ian. The whole Fiat staff was very helpful and patient. Best car buying experience I have ever had by a longshot. They gave me the best deal on my 2015 Infiniti QX70. I sent my family there and they also bought a car. You won't regret going there, and you will love the overall all experience of buying a car. They take the stress out of the car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 500x Trekking

By fastgascar on 11/28/2015 at 7:12 AM. Helped by Matthew Trask, Ian Stone, Jeramy Shankster.

N Scottsdale FIAT is a great dealer to work with, there was no pressure to purchase, team has very good knowledge of the vehicle. Matthew Trask, Ian Stone, and Jeramy Shankster were very easy to work with. Would definitely recommend this dealer for your new or pre-owned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Awesome on 10/16/2015 at 8:22 PM. Helped by Josh, Azum.

I recently purchased my car in Fiat of Scottsdale and I am very pleased. I worked with Josh and Azum and they all were very helpful, each in their own way, in working to get me good deal on a good car. The customer service here continues to be excellent as I have found in the past. I recommend this dealer when any of my friends/colleagues are planning to purhcase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Dave on 3/15/2015 at 9:41 PM. Helped by Chris and Ozzy.

Chris and Ozzy were fantastic! This is the first time in my life I feel I bought a car at the best price possible and was not scammed or cheated.

I would recommend this dealer.