Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.7  
Friendliness
3.4  
Overall Experience
3.3  
Price
3.8  
Quality of Work
3.4  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Angiestrube on 9/26/2017 at 3:54 PM. Helped by Christine Avalos.

We had an amazing experience with All American! The staff is amazing and Christine Avalos is one of the best sells person we have worked with. We will definitely recommend friends and family so buy from there!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible experience, they lack integrity and character!

By Jr on 9/25/2017 at 7:54 PM. Helped by Casey Park and Josh the manager.

Long story short, the dealer runs an auction and lies to their customers. Basically if you begin the process of purchasing a vehicle and someone during the process offers them more they sale the car without giving you a curtosy. Casey and Josh lake integrity. Go with "Les Stanford" Chevrolet, I found the right corvette and they were honest and professional with the whole process.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Ginger Winn on 1/13/2017 at 10:42 PM.

PLEASE PLEASE PLEASE do not take your car here for repairs. I took my car in and told them specifically what it was doing. They kept my car for 2 weeks and charged me 500.00. I picked my car up and it was doing the exact same thing it was doing when I took it in. I called the next day and told them my car was not fixed. They picked my car up and left me a loaner car. After another week, they called and told me that they couldn't find anything wrong with my car. I took my car to another mechanic, and it cost 400.00 to get it fixed. It has run perfectly ever since. The mechanic said the part All American put on my car had nothing to do with what was wrong. As a single mom, this has been extremely hard on me financially. PLEASE go somewhere else!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

nice people and reasonable. prize

By Aye Maung on 10/25/2016 at 11:01 PM. Helped by chris arnn.

All people from tri-state are really nice and warm to me.they love to work together with customer.i can tell this by my experience,tri-state ford is good place to buy car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Purchase

By Billy on 9/9/2016 at 7:47 PM. Helped by Devin, Ellis, Rick, Annie, Shawna.

Devin and the team at All American were very helpful in finding the truck that I wanted. They made a great deal on my 2500HD and the process was very smooth. Thanks again!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

incompetant service dept.

By Tina Macha on 9/1/2016 at 2:20 AM. Helped by Mike.

I took my 2015 traverse in to check vibration noise in the front end. We drove the car and both agreed that the noise was on the front left and he assured me that if it was a wheel bearing it would be covered in the 60k drivetrain warranty. Well they then called and said it was not covered and cost $387. I agreed to fix it but when I picked up the car it still made the same noise. They had replaced the right side. They finally agreed to do the left side for the cost of the part but I couldnt wait that long so I fixed myself about 1 hr. and half cost. Point is they clearly made a mistake and tried to just pass it along which they did get their way. talked to others who had same type experiences.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Monica Cisneros you were great!(:

By Judith2016chevy on 1/11/2016 at 6:16 PM. Helped by Monica Cisneros, Hiram..

Monica gave me the attention that I needed and tried to do everything possible to achieve all of my requirements. I will absolutely come back to her! ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By clintp9892 on 10/28/2015 at 10:48 PM. Helped by Mickey, Jim and Shawna.

I have been doing business with All American Chevrolet for a few years now and not once have I had a bad experience. Mickey, Jim and Shawna are the only people that I will work with when it comes to me needing a Chevrolet. Thanks

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

AWESOME EXPERIENCE

By duke5415 on 9/27/2015 at 1:54 AM. Helped by Casey Griffing.

Casey just wanted to say Thank You & the Entire Team there ...@ American Chevy....in Slaton...had an Awesome Experience....and were enjoying Our New Truck.....its taking a bit to get use to it...still learning the features on the truck......But it is an Awesome Chevy Very Comfy ride.....I've already washed it for the first time......So yes i am becoming one with the truck....i know that sounds a little goofy...But guys love there trucks......Yes am going to Miss my Avalanche but...We believe you got us into a excellent truck.......I will be a long time customer & i Will refer friends to You & American Chevy ....for sure......GOD BLESS & take care.... Sincerly Clay Bartley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing sales people

By Bguin on 8/22/2015 at 8:40 PM. Helped by Jeff Dorman.

We had problems with rude sales people at the other dealerships we visited. Jeff was amazing and was one of the factors that made us buy from All American over other dealerships.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

The service was top notch -- quick and to the point!

By Chinquapin on 7/17/2015 at 1:13 AM. Helped by Unknown Information.

My son was driving from Florida to NM and came in with a broken axle, an ABS problem, and rotor and brake pad problems in the afternoon. The dealership had all the parts and stayed late to get my son back on the road the same day. Could not ask for better service than that. I'd definitely recommend All American Chevrolet to anyone that wants service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do Not Buy A Car or Any Vehicle Here.

By JerryLopez on 7/9/2015 at 4:00 AM. Helped by Jeep Vehicle Mickey GM..

My Mother bought a 2015 Jeep Patriot at All American Chevrolet Slaton Tx. It had a brake squeal as soon as we got it. My Mother took it back and they said they could do nothing. "Nothing" except deglaze the brakes. After my getting involved and several attempts I called a Dodge Dealer in Lubbock. Without looking at it they stated they would turn the rotors and install new brakes. At this time the Jeep only has 2,000 miles. This means when we started it had about 500 miles and that's because I told her to see if it would go away, being it was new. Do Not Buy A Vehicle From All-American Chevrolet. The GM Mickey is a liar and fake. This is not a 5 Star Dealership. It is a Minus 3 Star Dealership. Don't forget the GM Mickey is a liar and Fake. Jerry Lopez Lubbock, Texas

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

selling damaged vehicle

By manunuba on 11/3/2014 at 3:29 PM.

purchased a vehicle on a saturday. noted to have a clicking sound when stepping on the gas on sunday. took the vehicle back monday. they said they can't do anything about it. took the vehicle to a licensed mechanic ---- needs a new engine, cataytic converter & O2 sensor. these people dont care, they just want their money

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond!

By Regina Rodriguez on 7/21/2014 at 2:43 PM. Helped by Monica Salem.

Paul and Monica made everything so simple and easy! I was so impressed with the care and service they both provided, it was fast, friendly and Paul worked the best deal to fit my needs! I would most defiantly recommend All American to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

no recall of such a great experience

By pedrocunha103 on 6/5/2014 at 8:19 PM. Helped by monica salem.

Absolutely no words to describe. Dealer did all they said they would do, plus surprised us with outstanding time for a vehicle made to order. As it was fully loaded, with several options, and all came as ordered. Great experience. That fact, plus the courtesy of sales agent, made a terrific buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By dlammons on 5/11/2014 at 2:28 PM. Helped by Monica Salem.

When looking for a new car, Monica Salem was so helpful in finding the car we wanted. Monica went above and beyond in getting us our new car. Keep smiling Monica, your the greatest

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Guys worked together to get my business, even after I...

By Missdaisy829 on 1/26/2014 at 2:31 PM. Helped by Jared knight.

Guys worked together to get my business, even after I changed my mind on color. Not to pushy but very friendly. They let me take the truck and drive and keep it over night to help make up my mind. Did all they could to get more money for my trade and meet my payment range. Thanks guys I love the new truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a great experience at All American Chevrolet! The...

By jsully163 on 12/26/2013 at 2:09 AM. Helped by Monica Salem, Rob Hill, Paul Herrera.

We had a great experience at All American Chevrolet! The SUV we wanted to see was in Midland. Rob Hill (Sales Manager) offered to have it delivered here for me to look at. He had it here that same day, and the weather was bad to add to the trouble. He kept me updated the entire time. When we arrived at the dealership Monica Salem (Internet Sales Manager) assisted us with the vehicle and initial paperwork. The vehicle is in great condition and the price was great. The vehicle only had one of the computer chip keys and no key fobs, there was also a large crack in the windshield. Rob and Monica made sure the windshield was replaced as well as the keys and key fobs! Outstanding customer service!! I did not encounter the usual back and forth negotiation bull crap. We quickly and simply came to an agreement...NO HASSLE, it was great! Paul Herrera (Finance Director) was able to get me a great finance rate and answer all of my questions. Rob, Monica and Paul were very helpful and made my car buying experience great and hassle free. I appreciate that very much. I would definitely recommend them to anyone looking to buy new or used. I will certainly pay them a visit the next time I'm in the market for another vehicle. Thanks Rob, Monica and Paul...my best car buying experience to date! James

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a Chevy Cruze from Monica. She was...

By rtrigo on 12/18/2013 at 11:14 AM. Helped by Monica Salem.

I recently purchased a Chevy Cruze from Monica. She was extremely helpful, answered all my questions and stayed late until the deal was done. Monica is a very honest individual and never did I feel that she was just trying to make a sell. I would recommend this dealership and most especially Monica.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

My overall experience was good. I enjoyed doing buisness...

By tdrinnon on 8/7/2013 at 1:16 PM. Helped by Cameron Stubblefield.

My overall experience was good. I enjoyed doing buisness with Cameron. He was working hard to make the deal work. I have bought a lot of vehicles over my lifetime and is was a pleasure to see a young man really trying to work with his customers. The only thing I was dissapointed in was I told the new truck would be full of fuel and ready to go. Well, this did not happen and when ask about it, I was told management was not going to let Cameron fill the truck. I blame management for this. It was disappointing because I believe it was part of the deal. Management, a word of advice do not tell a customer something you do not intend to do. Cameron Stubblefield it was a please working with you.

I would recommend this dealer.