Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.7  
Quality of Work
4.7  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Jaclyn432 on 5/21/2019 at 3:06 PM.

This place is amazing! This is our 3rd new car that we buy from Carlos and he always goes above and beyond for us! Everyone there does! Thanks to them I'm driving exactly what I wanted! They will work hard to get you in the car you want!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jomar222 on 4/23/2019 at 5:32 PM.

I have what i was looking for, they max my value of my car, Mr. Freeman treat me with respect, and friendly Thanks all of you

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Unwanted Harassment Calls and Texts

By aghp1990 on 3/28/2019 at 6:03 PM.

This is the second time I have bought a vehicle from All American Chevrolet. I will never be going back to purchase another vehicle there for the fact that Brent Poso is very unprofessional. Not only did he help with the financing yesterday with my vehicle for my significant other, but also continued to text him after hours till 12 A.M. This is not only unprofessional and causing a disruption into my own personal life, but this is considered harassment. They have completely lost my business and if I could return the car today I would definitely do that.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Best customer service

By Jackie0330 on 2/17/2019 at 2:55 PM. Helped by Woodrow, Oscar.

These guys are amazing! Brandon, Woodrow, Oscar, and the rest of the team are so awesome. They treat you great and offer the best customer service. My car has been fixed and I couldn’t be more happier. Definitely would recommend them to anyone. If they ever see this I hope that you all know how much I appreciate you guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Service Department

By twin#2 on 12/23/2018 at 6:12 PM. Helped by Tom Madewell (Service Advisor).

Shout out to Tom Madewell Service Advisor very nice and professional. My 2015 Equinox would not start (thought it might be the battery)called All American Chevrolet of Midland talked to Tom told me to bring it in this morning and they would check it out and get it fixed today. Had to have it jump started so did not get Equinox there till mid-morning. Called later asked Tom to schedule oil change also. Tom called latter to let me know it was the battery that needed to be replaced. Would recommend All American Chevrolet Of Midland.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Depbk254 on 1/24/2019 at 8:50 AM.

I greatly appreciated the time and effort everyone placed towards helping decide on a fantastic truck. Thanks for the assistance and help, I will definitely be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient

By Rene83 on 1/19/2019 at 4:41 PM. Helped by Jonette.

Fast, friendly and efficient, jonette was great and friendly. She got me actually what I wanted in a fast and timely manner. Very professional and great customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly

By Subia2018 on 1/18/2019 at 5:05 AM.

Best guys we know! We will definitely hope to buy from them every time. Will be recommending them to all our friends and family. They did everything possible to make us happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Chevrolet tuck for Christmas

By New Chevy owner on 1/4/2019 at 5:30 PM. Helped by Jared Pennel.

The team and staff at All American Chevy of Midland is absolutely outstanding to work with. From the salesmen (Jared) and women to every person in the business, they are all attentive and excited to get you in the vehicle you want. They gave me and my wife a very merry Christmas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick

By mallen on 12/6/2018 at 12:20 AM. Helped by Juan Galindo, Terry Simmers.

When I went in I know what vehicle I wanted, how it was to be equipped. A unit had just been delivered into inventory. I had to wait 9 days for wheels to come in, but salesman keeped me updated with status. I, unlike some, understood the waiting process and was willing to do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mind Blowing Service

By Happy Lampasas Customer on 11/29/2018 at 12:58 AM. Helped by Michael Fabbri.

I took my 2013 dually in because it was stuck in first gear. I figured from past dealer service experiences that I was probably looking at a 1-2 week wait to get my truck back. I fully understand that thinking given the current work load here in the Permian Basin..... well to my surprise when I walked in I was greeted by a Service Advisor by the name of Michael Fabbri and he told me, after I explained what my perceived problem was with my truck, that they would try and get to it by Friday if possible. I was elated..... beat the heck out of the 1-2 week I was expecting!!! He offered a courtesy driver to take me out to try and find a rental. I told Michael I would be back to get my personal belongings after I secured a rental vehicle. Well don’t try to get a rental at 1530 hrs and get one on the spot..... don’t happen in West Texas!!!! When I arrived back at the dealership; with no rental and in full acceptance that I would have to pick up my truck and bring it back at a later date when I found a rental; I was astonished to see that my truck was in the service department with the hood up.... I went into the service area and told them I needed my truck back as I could not find a rental. The service person.... didn’t get his name but he is a big tall bearded fellow, told me he thought they could get right on it and have it out to me today. TOTALLY BLEW MY MIND!!!! Michael asked if I would like to wait in the waiting area and came to check on me several times. Once Michael got his intel he came to me and got my approval on a price before they did anything. I can not thank All American Chevy enough for having the good sense and forethought to hire someone like Michael......This is OLD SCHOOL service advisor protocol.... should be Service Provider but I guess advisor fits better in the world we live in now! I would HIGHLY RECOMEND, ADVISE, ENCOURAGE, SUGGEST that if you need ANYTHING service related (Chevy) that you pull right on up in that covered parking area and go in the Service Department door and holler.... Hey! Where’s Michael..... My mind is still blown!!!!!!!! 10 Star Rating from me!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad deaL

By 87kenworthman on 10/8/2018 at 8:35 PM.

I BOUGHT A USED TRUCK ON THE 1ST OF OCTOBER AND 5 DAYS LATER THE DRIVER DOOR WON'T OPEN.3 DAYS BEFORE THAT THE SHIFTING CABLE IS MESSED UP TO AND I LET TE SALELADY KNOW ABOUT IT TOO. I WON'T TELL ANYONE TO BUY FROM THIS PLACE AT ALL. THE DO BAD DEALS..PLUS , THEY DON'T CARE AS LONG AS THEY GET YOUR MONEY.... THEY SHOULD FIX IT FOR FREE..... ON TOP OF ALL THIS MY WIFE IS PRENGANT AND I CAN'T GET IN THE TRUCK FAST OR SAFELY AND IF I HAD A WRECK IN THIS TRUCK I COULDN'T GET OUT... THIS IS HOW YOU TREAT YOUR CUSTOMER? THEY SERVICE DEPARTMENT SAID IT'S GOING TO TAKE 30 DAYS FROM THE EXTENDED WARRANTY TO KICK IN ..... THEY SHOULD FIX IT FOR FREE....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fast and friendly service

By crmbookworm on 9/26/2018 at 11:09 AM.

Dropped off my car for an oil change and within a few hours it was ready. As I waited for my husband, a ride home was offered to me by 3 different people. Staff was friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By daverumble2 on 9/6/2018 at 12:50 AM.

Always a great experience dealing with the sales team. They seem to listen to your needs and make the best recommendation accordingly. I would recommend them to eveyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and incredibly fast paperwork.

By Cmartin2 on 8/10/2018 at 9:59 PM. Helped by Gus Kirn.

The team rapidly found me the vehicle I wanted and priced it to avoid any haggling back and forth. I walked back in a few hours later and within twenty minutes drive away with my new truck. Not the typical wait around for hours negotiating painfully then another couple hours while they get paperwork ready. Everyone was very friendly. I will trade here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Alexandro Rueda on 8/2/2018 at 2:25 AM. Helped by Aaron.

Nice and super helpful staff. Brent Poso works with you to make sure you get the most for a good price. No pressure to buy, only looking to make sure you get a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By dmbray1 on 7/30/2018 at 4:43 PM. Helped by Liz.

Great service, very knowledgeable sales person, and the finance dept was extremely pleasant to work with. No pressure was applied by anybody at the dealership. Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By Rodeos on 7/9/2018 at 4:23 PM.

I live 6 hours from Midland and needed my oil changed on a Saturday in order to get back home. I called not long before they closed and the Service guy told me to go ahead and bring it in. They changed my oil and checked my filters in a very short time and the guys were great! If I lived closer to Midland I would not take my truck anywhere else. The service guys are awesome even if I lived an hour away I would drive there for the service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Bblove16 on 7/4/2018 at 1:46 AM.

Great service, many options, pretty quick, was able to communicate over phone without having to make a 2 he drive to decide whether a vehicle was an option to be purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By LORENZO on 6/13/2018 at 5:34 PM.

Carlos Loya was very professional and Knowledgable ,took time to make sure i was getting right vehicle, I would highly recommend him to family and friends , Keep up the great work Carlos

I would recommend this dealer.