Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.4  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Faceplam after facepalm

By DGR81 on 1/5/2019 at 3:24 AM. Helped by Andrew Watt.

WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incompetency! I would personally give this clown of a dealership a -0/5 stars. The service department is managed by a bunch of clowns who do not know what they are doing. Customer service does not exist in their work ethics. Worst of all, they do not have word of honor. Let me start with my story: I had my Charger stuck on sports mode. I brought it to Dodge Midland (12/1/18) to tell them the issue, I also requested an oil change and an alignment to be done to the car as well. One of the service advisers booked me on the 28th of December. 2 hours after, oil change and alignment were done. Before leaving the dealership, one of the service technicians told me that the bolt on the driver’s side control arm was loose and he had to tighten it. On my way home, I have noticed that the steering wheel on my car was not aligned properly. Bottomline is 2 of the issues happened after the alignment. Fast forward to 12/28, I brought the car to the dealer for the suspension issue and the loose upper control arm bolt that they messed up after the alignment. Service adviser told me that the car will be seen the week after the 28th of December (Between Dec. 31-Jan 4) due to the fact that they claimed that they were “short-handed” and the cars “backed up.” I felt disappointed due to the fact that the car has to sit there for a week, but the heck..I gave it a shot. The service adviser told me that he will give me a call between the week to update me with the status of the car. I did not receive a call from them. I gave them a call in the middle of the week, service guy told me that the technician has not seen the car yet and to give him a couple of days. After a couple of days, I called to follow up and the service adviser has too many excuses just to give me false assurance. He told me that the car has not been seen by the technician and the earliest day that they could see it is Monday (1/7/19). I asked him if there is a guarantee that it is going to be seen on that Monday, the clown said “there is no guarantee.” So in short, if I leave the car there, it will sit in their lot for Lord knows how long.” That there made me mad at their unprofessionalism. Bottomline is I have to take the car back and probably bring it somewhere due to the “5 star” incompetency of the service department of Dodge Midland. This is probably my last Dodge car. The service ruined my experience. The service department needs major overhaul or major re-training of their staff!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Easy and quick

By Drspeedrx on 8/14/2018 at 7:34 PM.

Told them what I was looking for and all the facts. We went and found one and I drove it home. They really worked to get me into the truck I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John was an excellent salesman..

By Yolanda Trevino on 8/9/2018 at 8:55 PM.

John was a great salesman .. not pushy nor demanding .... ive always bought my vehicles at this Dodge house and ive always been really excited and very apprecitive of the help i get.. ive always driven Dodge.. my daddy that is no longer with us drove Dodge and we r a Dodge family .. keep up the great work !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever of purchasing a vehicle.

By jaxon on 8/3/2018 at 3:30 AM.

Great experience, great folks. Big Mike and Ashley are awesome! I'm telling all my friends about All American Chrysler, Jeep, Dodge. I'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dodge Charger sxt

By Chargergirl on 7/25/2018 at 9:40 PM.

This was the first purchase by my daughter from All American. The fourth purchase by my family since 2009! Best dealer and sales team in West Texas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By aggies97 on 7/10/2018 at 6:30 PM. Helped by Jordan.

Jordan walked us through process of buying Used Nissan Armada Platinum. He was very friendly and helpful. We are pleased with the vehicle we bought and service provided by the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous

By Happy-customer2018 on 7/4/2018 at 10:19 PM. Helped by Ladonna.

Truthful and helpful sales associates here without pressure. Thank you for a fast and fabulous buying experience! I was able to get the vehicle I wanted at a fair price and go home with it quickly and happily.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Erumsey1 on 6/29/2018 at 11:02 PM.

My sales rep greeted me in the parking lot, listened to my requirements and found me just the right vehicle. The price was fair, the trade in rapidly negotiated and financing was efficiently handled by the finance manager. All of the employees I met were cheerful and accommodating. The only problem in the whole process was I selected a car that was newly delivered to the dealer lot so there was a delay between finalizing the paperwork and delivery of the vehicle to me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run from this place

By Cary 123 on 6/25/2018 at 4:04 PM.

The service dept at Midland sucks took truck in for front end wobbling , they said maybe Friday this is a brand new ram 3500 dually told the service manger need a loner he said that wasn’t going to happen I bought a 70 thousand dollar truck and 45 thousand jeep Cherokee with this dealership all new the customer service for your vehicle is crap they do not care for there customers will never by another vehicle from them run from this place

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service with financial assistance.

By DC Junior 1988 on 6/23/2018 at 10:13 AM.

Amazing service and courtesy from agency with great deal in the finance department..I was looking for a used vehicle because of my credit but I couldn’t believe I would be driving off on a brand new Jeep with nothing down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By Tashabud88! on 6/20/2018 at 3:58 PM.

John was awesome at helping me find the perfect vehicle for my family and affordable payments. The staff was friendly and awesome and am going to send all my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two hours and new truck.

By Kurt on 6/15/2018 at 2:05 PM.

Got a letter in the mail from the dealership stating "We want your truck" I went to the dealership expecting a fight and drove off happy with a new truck.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Treated right in the end.

By Cargirl4x4 on 6/14/2018 at 1:40 AM. Helped by Jonathan Kesey.

Jonathan Kesey made our experience successful following Randy dropping the ball. Jonathan deserves great credit because he is the one who salvaged the deal (sale).

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

sales great, service not as good

By markqc on 6/12/2018 at 12:31 AM.

The sales team meeting price I was looking for salesman worked hard to get me the deal I wanted they did their right. But service was not on same team the new Ram 1500 I bought had small ding on the bumper on the passage side. sale department said they would fix. so I brought in like the salesman said and that when service department informed me sale don't schedule repair and they would get when they can next day when to get the truck and found they had install a bent bumper on my truck and scratched the paint doing so. also didn't put the finder liner back in place. service department said they would order new bumper and contact me about scheduling appointment to install it and repair paint. went in to have a tire checked that is come apart with 1500 mile on it and service let me know they don't do tires thats my issues to get with Goodyear's tires and your bumper might be here when can you get you to us next week. it Monday and I got in like they said 10:00 am it after 6:00pm and I called at 4:00pm they said they call and let know when would be ready no call yet. hope and pray it fixed right tomorrow.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with sale

By T4 on 6/11/2018 at 11:59 PM. Helped by OMAR.

THE PROCESS WAS PAIN FREE. SALES, FINANCE AND TERMS AGREED TO WAS ON POINT. THANK YOU. WOULD PURCHASE AGAIN FROM THIS DEALERSHIP. MARIA DIAZ, KEVIN AND OMAR WERE GREAT TO WORK WITH LOOK FORWARD TO WORKING WITH THEM IN THE FUTURE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randy was so friendly and helpful!!

By Shanclinton on 6/6/2018 at 4:26 AM. Helped by Randy Castaneda,.

Randy Castaneda listened to what we wanted and got us exactly the right vehicle we were looking for!! He was so friendly and made the experience stressfree and easy!!! Felt like we had known him for years!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service and amazing customer service

By Ashleygomez1986 on 4/3/2018 at 4:48 PM. Helped by Randy Castaneda.

First of all, Randy ,my sales associate , was awesome! He went above and beyond to get me into my new 2018 dodge 1500 and even saved me 250 on car insurance each month!!!! It was easy to make a deal with them and the signing and proof was hassle-less. I had an expired license and was waiting for my new one to come in and they worked with me on that and they worked with my down payment !!!! So I definitely recommend them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing store to buy from

By AnnaB2639 on 3/29/2018 at 10:50 PM.

Go visit Miguel he is very professional and well acknowledge on the products at the store and will help you with anything to meet your needs

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service

By Chelsearenee10 on 3/3/2018 at 11:35 AM.

Lisa is a good sale rep. I would recommend her to anyone in West Texas to go to All American JDC in Midland and ask for her. Thanks for your help you’re appreciated

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales person Maria Diaz

By HappyCamper on 11/4/2017 at 5:02 PM.

We bought a Jeep last month. Top reason was Maria Díaz who met our needs and wants. Her professionalism and treatment was great. This is important.

I would recommend this dealer.