Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2  
Friendliness
2  
Overall Experience
2  
Price
2.7  
Quality of Work
2.3  
Service
1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst dealer I’ve ever been to! Frank is HORRIBLE!

By Candy on 11/1/2018 at 10:42 PM. Helped by Frank.

Wow...Just WOW! I would give -20 stars if that were possible. I am so shocked and angry at the extreme disrespect I just received from Frank at AllStar Kia Pomona when calling to trade my current lease for a new one. I leased a vehicle there a couple years ago, I get a new vehicle every 2-3 years and it's about that time so I called Frank a few moments ago (against my better judgement due to several other issues with past purchase) I said "Hi Frank my name is Candy. I leased a car from you a few years ago and am in the market for a new one. I've looked around and was wondering what you had to offer." Now correct me if I'm wrong, but up till now this sounds like a normal customer/ salesman conversation ... right!? Well here's where that changes... He replied by saying "if you've been looking around and I'm not the first person you called, why don't I just say have a nice day" Seriously... what the...... Im thinking to myself, I heard that wrong or he may be kidding and just have a bad sense of humor so I say "I'm sorry, I didn't hear that" he says, "what do you mean what can I offer". I said "well what can you offer for a new lease". He said "well you said you were already looking at other things so what is it you want" I said "I wanted to talk about my options for leasing a new vehicle, I'm confused you do sell cars right!? He said "well maybe we can do something Monday" (TODAY IS WEDNESDAY) I say "well I'm looking to be in something new by the weekend" and this Jack Wagon replies with another "well then have a nice day" WHAT THE!!!!!???? I said "I don't understand what your problem is and to be honest at this point I don't care for your attitude and wouldn't buy a new car from you if my life depended on it" Then I hung up. Here's where it gets good... HE CALLED ME BACK LIKE A LITTLE CHILD AND SAID " YOU HAVE A NICE DAY NOW" and hung up on me! That's right you read correctly, he called back to taunt and hang up on me! Stand up guy right!? I immediately called the main number looking for a sales manager and after 3 attempts couldn't get through to anyone. I called Kia corporate to make a report and was given the sales managers email which I absolutely intend to use, but based on the unprofessional atmosphere and disrespect that is freely slung around this location I dont anticipate it going far. You have many choices for car buying don't make the wrong choice by picking this dealer. They don't care about customer service in sales or service dept. FRANK IS A RUDE DISRESPECTFUL SALESMAN!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty you can count on!

By Satisfaction1 on 10/30/2018 at 5:20 PM. Helped by Daniela Ponce.

Internet sales manager Daniel Ponce was a man of his word. No BS-ing, no games, no false promises. And we walked away happy with the car we wanted for $3.19 less/month than we had even agreed upon over the phone. If you appreciate honesty in a field where it can be pretty hard to come by, Daniel is your man, and Kia Pamona is your place!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Horrible customer service "that's your problem attitude"

By MdelRosario3 on 9/8/2017 at 8:25 PM. Helped by Brian.

I brought my car into the service center because it wouldn't let me put in gas! I was in a panic, I only had enough gas to maybe drive locally for another trip. No more. My daughter was starting preschool the next day and I had to get back and forth to work. They told me that they were too busy to even look and diagnosis the problem. I would need to come back the next day, which I was annoyed but ok with until the parts and service manager said that I should take it to another dealership because they didn't have time for me. Really? I bought my car from them because they are less than half a mile from my house and I wanted to go to them for convince specifically. Then he told me I could bring it back the next day and if it was a warranty issue they would give me a loaner car. So the next day we dropped off the dark and waited all day to call me back. They were calling the wrong number and not the number I specifically told them to call.. when I finally got a hold of them it was close to closing. The p&s manager said it would take until the next day to get the part they ordered and basically hung up... no mention of loaner car as previously mentioned. I called back the next day asking for a loaner because I was in a difficult position now, I needed to go to the store, my kid had been pulled out of school & i hadn't been to work in 3 days. I was basically told "that's your problem, they weren't going to give me a loaner car because I didn't ask soon enough the day before which is bs because they didn't even look at my xxxx car until almost closing and he hung up on me before I could ask ?.. they made no effort to help out a customer whom purchased their car from them and took the car to them for all services. They were rude, acted like I was an inconvenience to them, that it wasn't their car part that malfunctioned, I had done something, at one point that a $$hat made some suggestion about mice making nesting in my fuel line.... seriously??? xxx???? I was actually told that this was not their problem at one point. The only person above this guy was someone named Cesar who was on vacation until next thursday....so sad too bad nothing we can do to help or work with you... your screwed. I called corporate... and guess what? Pretty much the same attitude... told me someone from the dealership would call me shortly.... WHO? The a $$hat I was complaining about?? Or I wait until this Cesar guy comes back next thursday??? It's bs. If you want good customer service and people who treat you right or gave a small measure of self responsibility, DO NOT BUY FROM OR TAKE YOU CAR TO ALLSTARS KIA OF POMONA,,,,,,, I have NEVER been treated this poorly with such uncaring from any other car dealership ever. I would shy away from Kia in general at this point... I could have easily bought a fiat or a honda...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad over all

By Roxy1691 on 6/9/2017 at 7:03 PM. Helped by Feank & Jorge Gutierrez.

Inexperienced, finance department Jorge Gutierrez is trash to say the least, rude, disrespectful, i can go on and on salesman Frank as well, woukdnt recomend this dealer to anyone.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Rude Customer Service Director Ralph McGuirre

By Ahdz14 on 1/8/2017 at 2:33 AM. Helped by Ralph McGuirre.

He was rude, condescending and a jerk. He practically called me a liar as I explained the problem with a broken seat control panel. I bought the vehicle at this dealership as a preowned certified car. I only had the car for 4 months and took it in for a regular service and told another service person, who was very courteous, he said it would have to be ordered and they would call me when it came in. No one called to schedule repair until I contacted them. To make a long story short Ralph said I broke the part by the way I got in and out of the car. Really? He said "just this once he'll repair it but this is the last time!" While shaking his finger at me. When I showed my frustration by saying it was not right and I would contact Kia that ticked him off and he began to remove the service tag from my key and said here's your key back and you go ahead and call Kia and gave me his card. In my opinion he is an idiot and should not have contact with any customers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service Dept

By Candela on 6/24/2016 at 5:25 PM. Helped by Ralph.

I was waiting in service, customer walked in an ask if someone spoke Spanish in the service Dept , Ralph THE SERVICE DIRECTOR told cutomer that they speak AMERICAN at that Dealership. I notice that this employee is very ignorante, Ralph should NOT be delaling with the Customers in my opinion.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misleading, Deceptive, Snook

By Pissed Off on 10/16/2015 at 5:36 AM. Helped by Frank.

Was a misleading, deceptive, snook of a man that sold us our new car. Was a 2014 not a 2015 Kia Soul with 35 miles. After driving out of LA to Oklahoma a bad noise started. I did arrive safely yet it was just a miracle. The front strut was braking and there was another major front end problem. The wheel could of came off and well we all know what could of happened to me and children and grandchildren and friends that had been in this piece of broken crap I was sold. Due to family medical issues this is my first official complaint. I believe they knew it was broken and didn't care about my safety knowingly and completly aware I was driving back home to Ok. I wanted a CD player out in and was told they just caused more problems, we were also told after asking about purchasing a new full size spare, that we'd just have to find one somewhere. REALLY? doesn't Kia sell tires for their brand of car ? We realized these things after realizing my life was in danger driving the car 1500 miles and recalling the conversations with the so called salesman. We also paid way more than we should of for a 2014 when we paid more than ALLstar ad we had taken with us for a 2015. In Tulsa they have then same car a 2016 for what I paid for a 2014. BEWARE BE VERY AWARE OF THIS CAR LOT. I'm lucky to be alive as far as I am concerned. I was sold a very DANGEROUS vehicle and i think they knew it. Thanks for listening out there. Ive called KIA main number for the CEO of KIAS email just to send him a letter... I haven't heard back from then yet. Maybe just maybe we'll hear from. ALLstar Pomona Manager. .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great day, Quick fast and simple.

By BenC. on 9/15/2015 at 6:39 PM. Helped by Abdulghani, Moe.

What happened when I got there is that they greeted me in a very kind manner. I knew what car I was looking for and he assisted me as best possible as he could showing me the cars I wished to see and asked many questions so that he can get the best deal he could to my liking. I got my deal with a low price and also he gave me a test drive and my choice of color for the car, fresh of the truck with almost no miles after tested, plus explained extra on how I could save money. On top of that instead of filling my car half tank he filled it the whole way free of charge. I highly recommend this dealership and specifically the sales consultant there who assisted me, Moe Abdulghani, thanks again and I'm enjoying the car :).

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

no integrity

By ale123 on 7/20/2015 at 10:09 PM. Helped by Salesman Mohammed (moe), sales manager.

Sold me a used car with electrical problems. Steering wheel controls dont work and since owning it for 4 months, the check engine light has came on twice. Wrote them a letter and spoke so sales manager to address the issue and nothing was done. Dont recommend this place at all!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Not Customer Service Focused

By ILoveCars on 6/17/2015 at 1:10 AM. Helped by Jason Conley.

Just leaving the dealers service department, after a horrid customer service experience with Janson Conley. They don not do the repair/service that they promise when you paid.

I would not recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price

New car

By Boss man on 4/6/2015 at 1:14 AM. Helped by Larry R.

This was one of the best and honest place to buy a car. Thanks Larry R. I got a new Kis Soul fresh off the truck.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Yo-Yo Scam

By jfidelh on 8/29/2014 at 9:34 PM. Helped by Daniel Ponce(Salesman), Jorge (Finance).

Overall, Horrible experience. I did my research like any first car buyer should do, didn't rush into purchasing the vehicle. My initial contact with the dealership was more than 2 weeks before I went in to the dealership. I did a comparison for all the dealerships within an hour radius, this dealer had reasonable pricing and the vehicle I wanted was in stock. I finally decided to go in and meet the salesman I was in contact with. I arrived, the salesman showed me the car, we talked numbers, I then told him I was going to go home to look over the terms we were agreeing on. He didn't seem too happy about me wanting to leave, towards the end, he seemed very frustrated and let out a curse word or two. (P.S. The salesman was trying very hard to persuade me to lease the vehicle instead.) The same day, about 4 hours later, I called him back and let him know the numbers we agreed on sounded good to me. I returned to the dealership.After about an hour of waiting, we began paperwork in the finance office. It was now nearly 10pm, and I was in my brand new car. I felt awesome because I did not feel like i was being ripped off, and of course, because I had just purchased a brand new car. 10 days later at 11:59a.m. I received a call from the finance department, I was told that the bank needed further information. According to him, they needed my bank statements. I went in and printed 3 previous months and the current statements. (Chose to finance with Kia) It all went downhill from here. If it wasn't one thing, it was another. I had to keep calling every few days to see what the status on my finance was. I was told by finance that they would call me back, they never did. I was the one always calling trying to figure out what was happening with this situation. I was extremely stressed out due to this ordeal. Nothing was being resolved at this point. I received a call about a month after taking the vehicle off the lot, the finance guy told me that he would need my manager to write a letter stating I made 'X' amount of money to show the bank. He promised me I would not get Audited because the letter was for the bank only. Sorry guys, but this was not part of the deal we discussed. Everything on my end was down to the tee. Everything on their end? Not so much. Falsifying documents does not sound too good for business. I mentioned to them a few times that I would go ahead and return the vehicle, they insisted I didn't. I let it be known that I did not have a problem returning it. I finally returned the vehicle 49 days after driving it off the lot. My downpayment of $6k was returned within a few days. I'm never doing business again with this dealership. The sales and finance department need to work on customer service. Don't offer deals you can't go through with. Don't ask customers to falsify paperwork, and at least try to return a customers call, especially when there is such a big mess on your end going on. Sad to say this dealership practices yo-yo scams.I'm not the only one, there is another yelp user that was a victim of their yo-yo scams within the past few months. What is a Yo-Yo Scam? : "A typical spot delivery is any deal where the financing is not finalized until after the consumer has already taken the car home from the dealership. The deal becomes a "yo-yo" scam when the consumer is called back into the dealership and told that the deal cannot be made as agreed. At that point, the consumer is told to either return the car or accept financing at more expensive terms. " If I could give 0/0 stars, trust me, I would. Unnecessary stress and embarrassment caused by this dealership. (Tip to consumers: Wait until you receive your plates to buy accessories for your car. I made the mistake of tinting my windows right away. Over $200 job and had to return the car.) Hopefully this review raises awareness to consumers trying to buy a car, first time or not.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience at all star KIA they were...

By letym on 11/8/2013 at 2:39 AM. Helped by frank.

I had a great experience at all star KIA they were helpful and very nice. Frank was great. I would so recommend all star KIA

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Very Rude, unfriendly. I went into the dealership looking...

By B3RN!3 on 4/19/2012 at 3:52 PM. Helped by Brian Norstedt.

Very Rude, unfriendly. I went into the dealership looking for some parts ( Belts for my KIA) Brian ask if I had the VIN# . SO I gave him my Reg. He takes it to the back and ask what I was looking for as far as belts, while he was still in the back. I asked him what were prices on the belts I heard the keyboard being used. I told him that I had a coupon and I walk back to my car. He tells me some pricing that was not the same from the day before. I ask just for the timing belt gave him my coupon that states keep this in your wallet. I figured that I was able to use that 15% coupon until it expired at the end of June because I knew that I was going back to pick up some more parts. I pay for my part and I proceed to ask for my Reg. and he tells me I gave that back to you already and gives me a funny look. I told him he didnt and the he walks away to the back and come back with my Reg. I then ask about my coupon and he tells me that it is a one use. I tried to explain that broucher said keep it. Brian then gives me a look that I was stupid for asking that. So rather than fight and argue. I would just right about it. I tried to call the GM but The store was still not open at 830a.

I would not recommend this dealer.