Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

2.2  

3   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don't bother making an appointment for service.

By Colok9 on 3/16/2019 at 10:57 PM. Helped by Reba Weisz, Austin Esslinger.

All I needed was an oil change and tire rotation. I made an appointment online with the service manager several days ahead who confirmed my appointment for 9am Saturday. I arrived at the dealer at about ten minutes before 9. I didn't want to be late because I had so many other things to do that day after I got my service done. I ended up sitting in the showroom talking to a very nice salesman about the new Jeep Gladiator Pickup that was not yet at the dealers to view. I looked down at my phone to check the time and realized that it was 10:45. So I excused myself and went back into the service department thinking that surely they would be done by now. To my surprise they hadn't even started yet. I was not happy when I found out that there was still one or two vehicles in front of mine still needing service. I thought to myself, why did I even bother making an appointment? When they finally got done with my vehicle at 12:05 they tried to charge me over $80 even though I had given them a coupon for $24 when I first arrived. Okay so that took another 15 minutes to sort out but they did end up excepting my coupon and sent me on my way. At that time it was about 12:30 and so many of the things that I wanted to do that day I didn't have the time to do anymore. I felt like my whole day was wasted at the dealer trying to get a simple oil change done. Thank you so much Allen Samuels for wasting 3 and half hours of my time on a job that I had an appointment for that should have only taken about 20-30 minutes.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman, great service!

By Eshive9 on 7/10/2018 at 2:31 AM.

Tom was great! Stayed after hours, along with the finance team to get my fiancé and I in the GMC Terrain we have been looking for. Very impressed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is a fantastic dealership!

By MikaylaDallke17 on 6/18/2018 at 11:35 PM.

Gary Klausen is the best car salesman in the world. He cares so genuinely about his clients. As soon as we walked up, I knew that this was the place to buy a car. He told me straight up what my price range would be that way I wouldn’t fall in love with a car I couldn’t have. Gary went above and beyond what was expected of him. He even told me that if I need my car serviced but had to work, he would come pick it up from my work, get it serviced and bring it back to me. I can’t express how grateful I am for Gary. After a horrible experience at a different car dealership, Gary made buying a car not so scary. Anyone that needs a car, new or used, go to Gary at Allen Samuels in Hutchinson, KS!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ram 1500 BigHorn

By Stevieboy96 on 6/15/2018 at 5:39 PM.

Talked to Doug Myers about wanting a newer vehicle. He told me to come in and see what they had. I met my salesman Tom Bowen. He showed me a 2017 Dodge Ram BigHorn. Well the rest is history. The overall experience was great. Everyone involved makes you feel comfortable and goes above and beyond what would be expected. Thanks for the experience and the great ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

2014 Ford Focus

By 2014 focus on 6/6/2018 at 12:09 PM.

Thomas Bowen was pleasant to deal with and was very respectful to myself and my daughter. Even though I did not get a discount from the advertised price, Tom Mora was professional and also respectful during the process. I did not see the finance manager listed here that processed our paper work but he was helped us finish the transaction in a thorough and timely manner. The last 9 vehicles I have purchased have all been Fords, but if I ever decide to switch brands, I would definitely return to Allen Samuels because of my recent experience.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Good salesman

By Average joe on 5/30/2018 at 5:51 PM.

I would really liked to give an A+ rating!! The salesman worked hard to earn my business!! The manger above him really seemed to not really care about selling me a vehicle or not. I was in need of a heavier truck in a hurry found what I was looking for via the internet. If it wasn’t for Tom Bowen I would have definitely went else where!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Andy Zulkoski on 5/18/2018 at 1:07 AM.

Allen Samuels is AWESOME!!! They went above and beyond to make sure I got the truck I wanted. Without hesitation they went to a dealership in another state to get the truck I wanted. They were more concerned about my happiness than the mighty dollar. Without thinking twice they made sure I had a vehicle drive while they were getting my truck and set me up with a price and payment that I could afford. Their finance manger was very diligent in making sure I could get the best interest rate possible, that was appreciated as well. Thanks Fellas I truly appreciate you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Jas on 4/21/2018 at 12:09 PM.

Cornelius was very helpful with finding a car I love. I pretty much knew what I wanted before coming in, but he made sure to show me a few more in my price range so I had more options. This car buying experience for me took way less time than my past few and I would recommend anyone to come shop for a new vehicle here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience. Just met my extended family.

By Charity Mattson on 4/18/2018 at 11:31 PM. Helped by Dave Sisler and Mark McCasland.

My car completely died and left me stranded on the interstate , and I'm a traveling RN. Allen Samuals helped my without out hesitation or delay. They helped me get it to a DREAM Jeep, stayed within my budget, and gave me a loaner for a week while my Jeep was getting pretty. Thanks to all, I will not go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome dealerships

By Wealey Marrs on 4/18/2018 at 5:57 PM. Helped by Mark finance person.

Great customer service and friendly people and I would definitely recommend this dealership to any person looking for a vehicle. Mark and Thomas are the ones to talk to for sales and Carroll in the service department, they listen to what you need and help find or do what you are looking for or needing done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A-day of Despair

By Kirby57 on 3/31/2018 at 10:53 PM.

I was in Desperate Need of a car very desperately because my other car was shot and if it wouldn't been for them I would have got my car they are Fantastic they help me in A-day of need thank you very very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dedicated to my happiness

By Andrew on 3/29/2018 at 10:59 PM.

You guys did what you could to make the deal thank you do much for your hard work for making this happen and giving me a reason to come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied

By Moosegirl95 on 3/21/2018 at 12:42 AM.

Best car buying experience ever. No pressure, or hassle! Made me feel right at home. Corey was an amazing salesman! He helped me find the car that fit my needs. They made sure I had all the information I needed and answered all my questions imedietly! I'll be ranting and raving to everyone about my amazing car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxed atmosphere. Excellent service.

By Mike Richert on 3/24/2018 at 5:32 PM.

I bought a 2017 Ecodiesel from Cornelius. From his introduction to the time of sale, he was friendly, patient and knowledgeable. I have enjoyed getting to work with the folks at Allen Samuels and look forward to doing business with them again. Really appreciate this dealership and the staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from everyone!

By Ribiconjohn on 3/20/2018 at 10:09 PM.

Salesman done a great job finding just the Jeep we we we're looking for. Staff and management really came together to get the deal put together.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service and help

By Sadie McBride on 2/24/2018 at 4:25 AM. Helped by Mark.

Mark and Thomas helped us get exactly what we were wanting. Spent all day trying to make something happen and they did. Definitely great service and very nice people.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

No pressure. Very accommodating.

By Exceptionally Ordinary on 2/12/2018 at 11:40 PM. Helped by Abel Godinez, Mark MacFarlane..

Everyone was very friendly and helpful. They were very knowledgeable and there was no pressure from anyone. By far the best car purchasing experience I've ever had. Abel Godinez and Mark MacCasland are my new go-to guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!

By margiehow on 2/6/2018 at 2:01 PM.

After my last car purchase was a nightmare, this one was a dream. Gary Klasen, my salesman, was so easy to work with made my dream come true. I LOVE my Mazda CS5. And I won't forget the rest of his team that were involved, they were awesome as well. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By jomaviper on 2/6/2018 at 3:09 AM.

This sales team goes above an beyond to work with you and makes sure you have a great experience. Make sure and ask for Abel Godinez. By far best sales man we've ever had the pleasure of dealing with. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exceeded my expections

By DPV on 1/27/2018 at 12:49 AM.

Went in to begin the process to see if I could up date a 2012 model jeep wrangler to a 2018. Did not expect the dealer to make a trade for the different between the 2 models for what I was willing to agree to. All staff were excellent to work with. Felt as if I got an excellent deal. Ended up with a model with more nice options than I was expecting. Finance Director, Mark McCasland was professional, honest, and helpful in communicating with my Credit Union. Salesman Abel Godinez was pleasant and professional. Was a pleasure to work with the General Mgr.

I would recommend this dealer.