Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic

By dave on 12/12/2018 at 12:56 AM.

We were very pleased with our experience at Allen Toyota from start to finish. Our salesman, Rich, was knowledgeable, professional yet friendly, courteous, and had a great attitude through the whole process. He was able to answer all of our questions and really made us feel like valued customers. We were also pleased with the financial side. Cedric was funny, friendly, professional, and really knew his job! He was able to get us through the financial side in record time! We would definitely recommend Allen Toyota and would not hesitate to send our friends to see Rich!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good salesman

By CB on 12/9/2018 at 9:18 PM. Helped by Charles Gill.

very good experience, the Salesman was very courteous and did not pressure us into buying what we didn’t need. I would highly recommend the salesman Charles Gill!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Care Visit

By jennfava on 12/6/2018 at 9:01 PM.

The service department was friendly and efficient. Toyota Care is one of the reasons that I bought a Toyota, and it has proven to be easy to schedule and to be beneficial thus far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Started on time and finished in < and hour

By Long Beach on 12/3/2018 at 8:10 PM. Helped by Andy Graig, and person who met me and took me to check in, and Cashier.

Very organized dealership, friendly staff at every level. Love the computer access in the waiting room, makes time fly. I can't think of more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By Dcb33 on 11/29/2018 at 4:06 PM.

I am always been treated kindly and quick service. The employees check on my comfort and needs while I wait. They provide comfortable and spacious waiting areas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service Department!

By ccsrn1209 on 11/29/2018 at 2:32 PM. Helped by Will Johnson.

I brought my 4 month old car in for scheduled maintenance. Mike McCormick checked us in, and couldn't have been more helpful. I also spoke with Will Johnson in the service department while we were waiting. He knew that my elderly mother might have a difficult time waiting for a long period of time, and told me that they would work hard to have it ready ASAP. They had my car serviced, washed and ready to go in about 30 minutes. They also had my next appointment time set, with a reminder card already in my vehicle. I can't say enough GOOD about the entire team! Thank you so very much for a wonderful first service experience at Allen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really convienient

By MalibuMona228 on 11/28/2018 at 2:32 AM. Helped by Brandon, Steven Sturges, John Myrick, Adam Cuevas, Doug Thigpen, Casey Street, Tonya Tinson, Andrew Graig.

I brought my car in, and was helped immediately (thank you brandon) and I thought everyone was friendly (the popcorn was good too). Thank you for the super service. I'll be back as soon as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Bggomez on 11/20/2018 at 12:03 AM.

Service was wonderful. Everyone was helpful and fast to assist in any way possible. Very professional service assistants. Dennis was fast and thorough. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got an oil change

By laroche1 on 11/15/2018 at 7:15 PM. Helped by Andrew Craig.

I received excellent customer service. I’ve taken my Corolla to this service department since I purchased it! The people are friendly and the environment is comfortable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Positive Experience

By Nsel on 11/6/2018 at 4:01 AM.

Everyone was very courteous and helpful. My salesman stuck with me and we finally came to a mutual agreement. The dealership is very busy and even though he was helping other customers he was very attentive and never left us waiting. He found the exact car we wanted and things went smoothly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Fast 5K Service

By Hytec on 11/2/2018 at 10:42 PM. Helped by Andrew Craig.

My vehicle, in for its first 5K service, was returned in less than a half hour. This was unexpected. First, because my last service appointment, a 25K service on a previous vehicle took an hour and a half. Second, because this time the vehicle was washed and vacuumed, again a first for any of my service appointments over the past 13 years. So I applaud Allen Toyota in improving on their already excellent service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By lw30422 on 11/1/2018 at 8:26 AM. Helped by Francisco, & can't remember the other gentleman's name but he was at the 1st computer inside the door.in the service department..

I had an excellent experience.for my first service check-up. The service rep. was awesome.and very knowledgeable and helpful. An A+ for sure. The tech went above and beyond to assist my every need and made the visit a pleasant one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service!

By 4runnr on 10/30/2018 at 10:43 AM. Helped by Carl Watson, Brandon (servie).

Allen Toyota has always been wonderful to me! From my purchase with the help of Carl Watson, to my battery dying and Brandon calmly telling me to keep driving and come straight to the service department. I ever been in a dealership where I felt so welcome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third time excellent experience with vehicle servicing .

By Bill on 10/31/2018 at 1:06 AM.

The service received was what I have come to experience with Allen Toyota. I booked my service and all service matters were handled and explained to me upon completion of the service. The employees are always courteous and the waiting room is pleasant and welcoming. I have had this Toyota serviced since new at this dealership and previously had my classic Toyota Celica serviced here. This dealership has proven to me to be the best I have ever experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery Replacement under Warranty

By Robert on 10/27/2018 at 4:03 PM.

We bought our 2003 4 Runner new from Allen Toyota. We have never had it serviced anywhere else. Service has always been top notch. "Excellent"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My experience with Allen Toyota has always been excellent!

By Stephanie on 10/21/2018 at 12:38 AM. Helped by Andy.

Allen Toyota has always been professional and family friendly. Customer service is great, and the staff is always welcoming and helpful! I highly recommend Allen Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to service your Toyota

By Robert C Lawler on 10/16/2018 at 8:31 PM.

Allen Toyota is a great dealership to buy and to have your Toyota service. Their sales and service personal are the greatest in the business. Their service personal is to service your needs and not to sell you services and or parts that are not needed but to advise you there of.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
4   Overall Experience
5   Price

Overall great experience with minor quibbles

By MJG on 10/11/2018 at 4:33 PM. Helped by Nicole.

My sales person, Doneshia was friendly with a naturally outgoing personality which I enjoyed. She did a fine job of locating the RAV 4 that met my needs and was patient as I presented my reasons for a price I thought was fair. Her manager David okayed my final proposed price and also got me a very good interest rate. I’m quite happy with the result. My minor quibbles were that that the process took half a day (4 hours) and the sales pitch for add-on maintenance packages was high pressure. No complaint against the business person, as I understand it’s what Allen expects of her.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Service

By Tranglien on 10/11/2018 at 1:39 PM. Helped by Will in service.

Will is great great service and help from him all my cars are service by this location every one are friendly a great people service is the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Check—Wonderful Service!!

By Towles on 10/6/2018 at 11:29 PM. Helped by William Johnson.

I brought my 2018 Tundra in for regular maintenance. The entire team was very helpful and friendly. I have been referring everyone I know with vehicle needs to Allen Toyota. Everything about their operations is 10/10

I would recommend this dealer.