Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4  
Price
3.7  
Quality of Work
4  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

ripoff price on service

By akroid7 on 3/16/2016 at 9:02 PM. Helped by service manager.

step father [87 years old] had service done on his buick . they found out other minor problems and repairs were done at hundreds of dollars more than other buick dealer later quoted for the same service. will not recommend alpine for any repairs because of cost.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome mechanical service, wonderful customer service

By Beccam823 on 2/5/2016 at 9:11 PM. Helped by Atley (not sure how to spell his name).

They took care of all my concerns, and were extremely helpful, courteous and I believe went out of their way for me. They were understanding of my concerns, and had no problems getting all of them handled in a timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick Vidal and Alpine motors

By Dano7570 on 12/31/2015 at 7:49 PM. Helped by Rick Vidal.

Rick is there for the customer not to put money in his pocket! Alpine has the friendliest staff and everyone is very helpful in everything they do!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Mike Malone was very accomodating and found what we needed!

By gramanet on 12/30/2015 at 3:20 PM. Helped by Mike Malone We came with a need and he solved our problem!.

Mike Malone saw our problem with our present Buick and solved our problem with a different model. Our previous experience at Alpine did not fulfill our needs, but Mike did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very knowledgeable and helpful!

By hawkenshire on 12/13/2015 at 8:26 AM. Helped by Matt.

Reliable service you can count on. More than just the minimum required, they set the bar high for full service! Definitely happy with my vehicle service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good professional car dealership

By gmdonna on 12/2/2015 at 7:06 PM. Helped by Catrina, Eric.

Very pleasant experience. This is is my 2nd time to buy a vehicle at Alpine Buick and have recommended it to many friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and fluids check

By johnjean on 11/19/2015 at 7:02 PM. Helped by Cannot remember, but employees of oil change area..

The team did a very good job. They had cars ahead of me, gave me a correct time estimate and provided a vehicle I could use for errands. The care was ready as promised.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service. Quick..

By DadGuya on 11/24/2015 at 6:42 AM. Helped by Can't recalled names..

Very good service, and highly reliable. The lube shop employees are knowleadgeable and experience, and always greet you with a smile. They make sure that your service repair is what you need for your vehicle, by checking your maintenance records.

I would recommend this dealer.

Overall Rating

3.0  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Quality of Work

Requested repairs not made and in fact left car worse

By X on 10/19/2015 at 10:09 PM. Helped by Service advisor Atle Fjugstad.

Brought 2015 Acadia in because monthly OnStar Reports always stated that one or more tire pressures was too low (below 35 psi, sometimes as low as 32 psi). When checked with my gauge, all pressures were fine (34-35 psi). So I brought the car in to have the OnStar module tweaked or replaced so that normal air pressures were read and reported. Four days after "repair", my OnStar report read the usual "all tires low at 32-34 psi). I checked with my gauge and in fact all tires were too high - at least 37 and up to 42 psi. Another customer lost.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The best crew in the West

By twrjkh on 10/9/2015 at 11:39 PM. Helped by Tom, Matt.

Once again Tom and his crew perform outstanding. Matt not only found my electrical problem but kept me informed during the entire process. The most important reason to go to Alpine is that Tom has instilled in his staff the importance of customer satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Dgo Sis on 10/9/2015 at 2:34 PM.

As usual, the employees kept me advised as to what needed to be done and did it! They always make me feel that they have my best interests in mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless. Made very easy to make decision

By Diana on 10/8/2015 at 11:14 PM. Helped by Kalani.

We stopped by to inquire about buick vehicles and found that we could purchase through Costco. It made our experience painless and we received the best price and monthly payment. We would recommend this dealership. Friendly and knowledgeable

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repairs

By pop on 10/6/2015 at 5:27 PM. Helped by Matt, Atlie.

The service dept diagnosed several issues re: engine, oil loss and door handle repair/replacement. As always, the members of the service dept were considerate and communicative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT BUYING EXPERIENCE, BEST EVER

By sam k on 10/2/2015 at 8:06 PM. Helped by RICK VIDAL.

RICK IS A WONDERFUL SALES PERSON. WELL EXPERIENCED AND FRIENDLY. I WILL ONLY BUY MY CARS FROM ALPINE FROM NOW ON. BEST BUYING EXPERIENCE EVER.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Customer Service!!

By MAD on 9/23/2015 at 1:57 PM. Helped by Caloni.

It was a very rewarding experience my husband and I had at Alpine Buick. We have always bought Ford vehicles most of our married life (49 years). I had seen the buck commercials on TV. I talked my husband into going to Alpine first, as we were on our way to Phil Long Ford. I fell in love with the Encore!! It had more features, class, etc. than the Ford Escape, (which we had been going to buy). Anyway, our salesman and his manager gave us excellent service, a great deal and we left extremely happy!! Thanks to all at Apline!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

WONDERFUL people, BEAUTIFUL cars!! AWESOME EXPERIENCE

By WendyLaw on 9/15/2015 at 9:51 PM. Helped by Steven Profit.

Everyone was so kind and made me feel very comfortable. I was very much taken care of. They were there even after I drove off the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Ever!

By twallace3 on 9/14/2015 at 3:52 PM. Helped by Rick Vidal.

Thanks Rick! You are awesome at your job!! I'm going to have to stick with a GMC or Buick in the future just to buy from you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn't Buy A Vehicle Anywhere Else!

By mizcj6 on 9/4/2015 at 2:30 AM. Helped by Rick Vidal, Ryan Robinson.

Rick Vidal is MUCH more than a businessman and car salesman--he's like a brother! He treats my whole family with such warmth and caring whenever we work with him that I tell everyone I know to go to Alpine and talk to Rick when they are ready to look for a new car! Alpine Buick GMC is truly a dealership with a heart!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall great experience!

By Aidap077 on 9/2/2015 at 2:23 AM. Helped by Jorge Castro.

The visit tonthe dealer was great made me feel at ease of purchasing my new car. Our sales associate was wonderful, explaining everything in great detail.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2015 Sierra Purchase

By Jan on 8/15/2015 at 1:25 PM. Helped by Jason Niensteil, Ryan Robinson and Ricardo Valdivieso.

All of our dealings with the dealership personnel were exceptional. They were clearly committed to helping us obtain the options we wanted, provided excellent guidance in making decisions regarding those for which we had uncertainty and there was no sales pressure whatsoever. It was a pleasurable experience and we got exactly what we wanted.

I would recommend this dealer.