Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Staff! Amazing deal, will never go anywhere else.

By JoshE on 10/28/2016 at 3:00 PM. Helped by Gary.

I was pleasantly surprised by the level of service with this dealership. I have worked at dealerships in the past and they go above and beyond.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Double dipping and overcharging

By Matrix person on 7/23/2015 at 5:47 AM. Helped by R Henderson ( he s really not a bad guy).

2011 Toyota brakes were deemed fine by this dealer last October when I was charged $275 for oil change plus "preventative maintenance package"- They had the nerve and got away with charging an extra $30 to replace the air cabin filter. July 2015 - Less than 20,000 km later- Brakes now noisy and needed service. OK- Came in as well for oil change. Now told needed complete new front brakes and rears as well. Gave an estimate of $1100. Declined the work to get a second opinion but got charged $94 for oil change and brake "inspection". Went over immediately to CDN tire, where they said only rear pads needed. Total Cost $ 235 and got them done. Amherst Toyota, do you get my point ? No wonder the one-star rating. Very disappointing this sole Toyota dealership in this region feels the need to gouge and mislead the very same people and community they purport to serve.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Went to buy a used Honda Civic

By shabahat89 on 7/30/2014 at 4:10 PM. Helped by Murray Meldrum, Lisa Beal.

I liked a Honda civic at their dealership and went to buy it from Halifax after driving 2 hours. I did my credit check in advance and provided all he documents in advanced that were asked to submit. I bought the car at their price, didn't even reduce the penny and he also forcefully offered me the extended warranty by saying that I have to keep it for 90 days in the event I want to cancel it. I signed all paper work and brought the car with me to Halifax. They didn't even clean it, I took dirty car because I was not having any other option but I don't mind it's fine. I then realised that I don't need warranty and upon reading warranty contract it's been clearly said that I have only 30 days to cancel it, I also verified with third party company who offered this warranty. I then called Business Manager Murray to cancel it but he never listened to me and was very rude to me. Then he decided after a week to take off the warranty and also came back to me saying that bank cannot approve my loan for 5 year term which I have selected and have to keep it for only 2 years and 25% down payment is needed as well or I have return the car back to them. After moving back and forth I decided to return the car although I could have fight it as I have the signed documents. Later upon checking with bank I came to know that they never submitted my approval request. Anyway's, I returned the car and Murray promised me to refund all the expenses that I have to bear like insurance cancellation etc. once I give them all the receipts. I have to call/email him every hour every day to follow up but no response ever always busy. After almost a month of fight I got the check of my expenses and that too $30 less. I don't care about $30 but these guys don't know what is customer service, how to treat the customers well. All I can say is please never ever to business with Amherst Toyota, they don't worth it.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

I bought a bran new toyota Venza (48 000$) I was told...

By Gabza on 9/30/2013 at 10:21 PM. Helped by Tracy phinney.

I bought a bran new toyota Venza (48 000$) I was told that I got such a deal on my car that they could not even give me anything with it !!! I had to pay the carpets(140$), the bug deflector (240$), and only a week after a bought my car I when again to the dealer to get my car wash because I was going for a wedding, and they charged me to wash it !!!! They obviously don't know what customer's satisfaction means !!!! I was told that I had 4000$ sale on my car, and when I made it home and calculated my payment multiplied by the amount of months, I was paying the exact same price that they show on the internet!!! So I got no deal and nothing with the car!!! PLEASE PEOPLE DRIVE A BIT MORE AND GO SOMEWHERE ELSE THEY ARE NOT WORTH IT !!!! Im really disappointed with them and they are surely not good representative for Toyota bran.

I would not recommend this dealer.