Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Why is car buying always such a lengthy process?!

By Megon1986 on 10/9/2018 at 5:30 PM. Helped by Darwin.

Car buying can always be a stressful and overwhelming process. It is important to make the process smoother for the purchaser. I.e, offering drink or snack during sale. Overall, satisfaction with sale & getting the item I wanted. Didn't feel pressured to buy the 1st vehicle I tested, which is a good thing. It makes sure that the client gets what they are comfortable with, what they are looking for, & can afford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jeep Purchase

By Jeepguy on 9/18/2018 at 2:06 PM. Helped by Darwin.

Darwin did an excellent job handling our needs. Very attentive and result oriented. Process flow was smooth. Made the buying experience very easy and not stressful.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Good product , good price ...but

By karin on 9/15/2018 at 4:35 PM. Helped by Mike Young :-( ........... Marc Peterson :-).

I love my Passat and the great Salesman , Marc Peterson, the 2. car he sold me in 3 years. But I recommend future buyers to beware of all the different insurance package the finance man ( Mike Young) offers . We sat in his office almost 6 hours, way too long. He don t know the words .......I don t want it .... he kept pushing. One no should be enough .

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price

Great

By Consumer123 on 9/14/2018 at 7:58 PM. Helped by Darwin Grande.

Darwin Grande was a great help throughout the buying process of my car. He went above & beyond to ensure I was happy & helped me get a better deal than was initially advertised

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Dealership

By Ancira1982! on 9/5/2018 at 2:39 AM. Helped by Darwin Grande.

I only deal with Ancira Dealerships for my purchases due to their level of service and price. Mr. Darwin Grande was my sales person and he did not disappoint on the experience. Most people dread going to the dealership but Ancira sure does make it fun. I will recommend friends and family to Darwin. Make sure to ask for Darwin next time you in the market for a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By Jeepguy on 9/1/2018 at 5:00 PM. Helped by Manuel Ibarra.

Always have a pleasant experience at Ancira when I take my 2001 Jeep in for service, the oil change is quick and they have a nice waiting area to relax while waiting on your vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Dripping Sunshine on 8/30/2018 at 2:35 PM. Helped by Paul Carter.

We took our Dodge Ram in for a recall item. The service rep welcomed us and took over. Although we had been offered a loaner car,the work only took an hour and we were on our way. And I can’t say enough about the friendliness of the service dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By EvRl@5057 on 8/29/2018 at 12:58 AM. Helped by Regee Miller.

This is the second purchase at this dealership because of its customer service in 2014 I came back and got even better service not that the first time was bad it wasn’t but this time the had my approval much faster .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Very Professional Service

By Vince on 8/27/2018 at 9:55 PM. Helped by Paul Carter.

Went in for recall service. Service staff was very courteous and professional; my car was ready to go in less than estimated time. Scheduling the appointment could be easier; suggest Ancira have a way to schedule without having to talk to your assigned service representative. Scheduling can be better handled with a on line capability or telephone operator.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Requested revuew

By Foley on 8/21/2018 at 7:20 PM. Helped by AJ, Justin?.

Professional, prompt, courteous. Worked hard to find the unit with all the equipment we wanted. Open on Sunday which is when we purchased so that is a bug reason for us buying there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By lileva on 8/19/2018 at 7:37 PM. Helped by Eddie Sanchez.

This was the easiest and the best experience, buying a car. And I have purchase of the vehicles at different dealership, And this is far the best experience I have had Eddie Sanchez was awesome and this is far the best experience I have had Eddie Sanchez was awesome, he made me feel important and like they really cared .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Appointment for a recall service

By Gas Grinch on 8/18/2018 at 12:53 AM. Helped by I just have to make time to read the service order to provide you with any more names.

After receiving a notification that The 2017 journey SUV which I drive required an update of a cruise control module. I have a made an appointment at the dealership which I purchased the journey and requested an appointment for that recall part to be complete complied with. I was greeted promptly at the service center drive and business was conducted properly and I was provided a rental for the day I was really pleased that my vehicle was ready by 130 in the afternoon of the same day which I did return before 3 PM and I left the rental there at the Ancira Service Center... although I was in the area around 2:45 PM of this service center parking lot and I just had to drive around and wait for And available parking space to leave the rental. On the subject of returning the rental I did call enterprise before arriving at the service center and I was instructed just to leave the vehicle there I was not prepared to wait and drive around for an available space directly in front of the service center desk . Having had my SUV service on the recall part I am presently noticing that the acceleration is a lot easier and very responsive.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

New Truck purchase

By Jerry on 8/17/2018 at 8:12 PM. Helped by Bill.

Ancira is a great facility but the overall process to buy brand new vehicle is way too long we spent over five hours there. There’s got to be a way that they can speed up the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase - Sale of vehicles

By Titan toy on 8/17/2018 at 6:32 PM. Helped by General Sales Manager.

I have purchase over 60 cars and almost all in the San Antonio area and could not believe how well the sale of 2 of our vehicles for 1 of there’s worked out so fairly. I do believe this was the most sincere, direct and painless vehicle purchase I have ever made. I walked out with the vehicle I wanted and a deal I still cannot believe helped me and my budget. Cost savings of $365 per month. They have my trust and loyalty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 RAM Lone Star at Ancira in San Antonio

By AMMO2W0 on 8/15/2018 at 7:03 PM. Helped by Tina and Robert.

Tina was very helpful throughout the process. She worked around the times I needed and provided all the information I requested. She then had me work with Robert when I came in. He then narrowed down my options and got me into a truck I wanted. Overall it was a great experience, got the money I wanted for my trade, and the part I liked was they did not throw a lot of attitude when I was negotiating prices (have experienced at other dealerships in the past). Great team of people and once again, very happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Lala on 8/7/2018 at 9:44 PM. Helped by Manuel Ibarra, cashier JH.

This is only the 2nd time I have visited this dealership. I was there before for recalls on my car and truck. This visit I had an oil change service done. I have a service package that I purchased when I bought my car. I only waited about 45 minutes and the service advisor was efficient and professional. He came to me and showed me the air filters asking if I wanted them changed out. I said yes and in a few minutes my vehicle was ready. The Cashier was friendlyand asked me if everything went all right and if I was satisfied with the service and I said I was.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ram 1500

By Bullet on 8/5/2018 at 11:09 PM. Helped by Will reynolds.

Will and the team at Ancira were great to work with. Found the truck, got approval and drove off within 2 hours. Third vehicle from Ancira Chrysler and will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and fast

By Coeb79 on 8/3/2018 at 6:39 PM. Helped by Service dept.

From recall work to general maintenance, Ancira has always be friendly, competitive priced and keeps my time and satisfaction as a top concern. Never had an issue with them. But im sure that if i did they would rectify it immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome very professional

By Truckman2017 on 7/31/2018 at 10:26 PM. Helped by Tyson Hilsher.

I am very satisfied Tyson was very professional,an covered every detail to start to finishing of truck deal he had real strong communication skills.he kept in touch with me making sure I was informed on paper work status

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Very poor and argumentative attitude from the service rep.

By Karen on 7/27/2018 at 3:26 PM. Helped by Ed.

Went in to ask about why my Jeep had a recall and what I should do about it. While I was there the service rep interrupted our conversation to talk to two employees before treating me very poorly. I was told I needed to make an appointment, but when I asked for an afternoon at 2 PM, I was informed that there would be others in line before me at that time and I needed to be there early in the day. Then I said , " So, I cannot have an appointment, but I need to be there first thing in the day." He said that was correct and he said it with a condescending attitude. I do not appreciate the snarliness that seems to have become quite commonplace in this service department. I am a frequent customer and have been going to this particular dealership for over 10 years. Service personnel have never been great, but the current folks need an attitude adjustment.

I would not recommend this dealer.