Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3.2  
Friendliness
3.2  
Overall Experience
2.6  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Harassment from Sales Manager

By pkates on 12/18/2018 at 4:16 AM. Helped by Manuel Souza.

I purchased a Honda Fit from Anderson Honda three years ago and recently was looking to upgrade to the new model. After I received a high quote, I requested they stop contacting me. Since then, I have received repeated emails and calls from the sales manager, Manuel Souza. His harassment did not stop until I threatened to report him to Honda corporate.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very rude service

By yet on 7/30/2017 at 9:05 PM. Helped by Henry Vu.

They come with a very high price and don't want to argue with the price. It seems there are a log of people will buy their car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This Is An Outstanding Honda Dealership

By New_CRV-Owner on 7/6/2017 at 1:26 AM. Helped by David Bradley, George Werner, Manuel Souza.

This is a new car purchase experience review for Anderson Honda of Palo Alto. I submitted an inquiry through TrueCar and they referred me to this dealership. First.. let me say that the entire car purchasing experience with Anderson Honda was pleasant, productive, and stress free. Why? 1) They followed up with me by phone within minutes of submitting my request through TrueCar. I was contacted by David Bradley, who was very informative and helpful regarding the vehicle I was looking for. 2) The car I wanted was extremely popular with buyers and there were literally none on lots in the bay area at the time. But that did not stop David from making it a reality for me. He looked up incoming inventory and there were several arriving soon, and offered to let me come in and put down a deposit, which I did the next day. 3) Since David was out of the facility on the day I went in to put down a deposit, he introduced me to another sales rep, George Werner. George was fantastic and walked me through the deposit process, which was simple, concise, and insured the vehicle in question was reserved for me. 4) George also had the dealership perform a trade-in appraisal for my current vehicle. This is normally the most difficult part of buying a new car as most dealers really low ball you on trade in price. Not in this case. The used car appraiser gave George an appraisal voucher that almost exactly met my desired trade in price.... being fair for both me and the dealer. 5) George kept me informed on the status of my vehicle in transit to the dealer. And it actually arrived earlier then expected, and so I had a pleasant surprise phone call a few days later to set up an appointment to come in and complete the sales process the next morning. 6) The entire sales process was smooth, with no surprises, and nobody jumping out from behind a rock and fouling up completion of the sales process. --- Vehicle was prepped and detailed for me when I arrived. --- The Finance office was efficient, did not try to upsell me on various add on items, but did encourage me to look at a Honda Care package to carry a comprehensive warranty for 8 years (I keep my cars for 10 years on average), and given how much hi tech electronics and other systems in the car, it was an easy choice for me to accept the recommendation. --- George was very helpful and customer focused through the sales process. --- I drove off the lot with my new vehicle in less then two hours Seriously, this dealership and it's staff are extremely customer focused and do not play games or make things difficult for the buyer. I have generally found Honda dealers to be very good and easy to work with.. but Anderson Honda raised this to a whole new level for me. Anyone who asks me for a recommendation for a Honda dealer in the Bay Area.. will get Anderson Honda as my recommendation.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Verify the price.

By Ron De La Chevrotiere on 7/2/2017 at 6:41 PM. Helped by J.

A quote mistake resulted in breaking my trust. I reveived a written and verbal quote and later told different price. I was not happy with process.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thanks Gwen at Anderson

By brooks on 5/27/2017 at 10:08 PM. Helped by Gwen, Steve.

I bought the popular Honda CR-V yesterday from Gwen, Anderson Honda's internet salesperson. She spent an hour the day before yeaterday with me showing me various cars and exactly how the systems worked. She spent another two hours yesterday voing through that information for me and mu husband. She never pushed for a sale but did make the car easy to buy once we decided and then spent time personalizing all the car settings for me. She offered to give me another tutorial after I had been driving the car for a week if I had any questions. What great service! I also had a choice of a number of colors and models to choose from.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Sanjayforced to purchase warranty and car alarm for $3785.00

By honda_buyer on 1/3/2017 at 7:17 AM. Helped by Sanjay.

Finance guy Sanjay forced to purchase warranty and car alarm for $3785.00. Sanjay deceived about manufacturer warranty that it will not cover honda sensing after 1 year. Also said car alarm will be free after discount,but it costed $995 and warranty costed 2785

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Honda Pilot @ Anderson Honda! Great Experience!

By BashfulBlossom on 10/12/2016 at 11:36 PM. Helped by Les St Claire.

We purchased our first vehicle from Anderson Honda back in 2005 when our children were very young and we bought a Odyssey Minivan. We chose to return to Anderson because our previous buying experience was so smooth and hassle free. We loved the simple quote online- very helpful when shopping for the right vehicle and having a busy schedule. But we chose mainly to return to Anderson so that we can get sales help from Les St Claire. He was the salesperson that helped us 11 years ago and we could not be happier of that decision to buy again from Anderson.. We love our new Honda Pilot, especially my teenagers ! Thanks again Les, and Anderson Honda!!! ?

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold us the extended warranty with sweet talk

By Jessy on 9/15/2015 at 7:56 PM. Helped by Barry Rodenberg.

And now, they wont refund because we didn't know that we have to go back and ask them for the refund. The company's tag line says "we make it easy to save a lot of money". Huh? Really? This company doesn't know that the world is changing. Gone are the days of bait and switch. We asked a million times when the sales guy sold us the extended warranty, if it will be refunded in case we don't use it. You know what they say now -- the fine print says you have to contact us back. Heard that before and never hear of them anymore, because in this day and age .. they are all gone. A company that refuses to give out what is due to the customer citing these kinds of reasons will never go anywhere. Beware everyone who is buying from this dealership and especially their extended warranty. The product works well ... there is no need for it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Transaction, Great Price!

By FresnoGuy on 3/20/2015 at 8:17 PM. Helped by David Bradley.

Bought a new 2015 Honda Civic from David Bradley at Anderson Honda. I had received online pricing from several dealerships and nobody could come close to Anderson Honda. We live in Fresno and drove the 3 hours just to purchase from them because of the pricing. Once we arrived they had everything in order and was the exact deal we had discussed over email. Highly recommend Anderson Honda and their sales staff!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience!

By Sindhu Ashok on 3/19/2015 at 7:01 PM. Helped by Olivia Trouard.

Bought a Honda CR-V at this showroom. Had a very smooth transaction. Got in touch with Olivia Trouard through internet sales. Spoke to her couple of times and she was friendly in answering all my questions. She even dropped in to office on her off day to show me the car and finalize the transaction. Loved working with her. I highly recommend buying a car with Olivia, she is honest and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Perfect transaction

By Rebelsteve on 3/18/2015 at 12:49 AM. Helped by Kyle Nordwall.

Bought a 2015 Honda Civic from Kyle Nordwall. We had everything prearranged. Kyle led us through the process with little to no fanfare. Everything is seamless and we love the ne vehicle. Would highly recommend both Kyle Nordwall, the finance manager ( sorry don't remember name) and Anderson Honda for any Honda Vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth transaction

By Pennymama on 3/13/2015 at 1:01 AM. Helped by Dennis Rodriguez.

Dennis Rodriguez sold me a 3015 Honda Civic on Sunday afternoon. He was very easy and personable to work with. I told him what I wanted and how I wanted to do business, and he was able to easily get me what I wanted- a great car at a fantastic deal. There were a couple points in the transaction where I wasn't quite sure which choice to make, and Dennis gave me good down to earth advice. I highly recommend buying a car from Dennis. He is that rare breed, a car salesman with integrity.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great internet sales consultant

By weslao on 1/15/2015 at 6:17 AM. Helped by Willie Warne.

Bought an Honda Fit today. Very smooth transaction. Got in touch with Willie Warne, their sales consultant online. Got the price quote through email. Went into the dealership and got everything done within 2 hrs. Willie was very friendly and honest. I would recommend him to all of my friend who wants to buy a Honda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was excellent

By Mawuy on 12/5/2014 at 2:52 AM. Helped by Les St Clair.

My husband has been playing tennis with Les St Clair for many years and recommended we visit the dealership. Since many of my husband tennis friends have purchased cars from Anderson Honda we decided to check it out. After talking to Les, who is very knowledgeable about the cars, we decided to purchase a new 2015 Honda Accord EX-L. Buying the car from Les was very easy and quick...(I wish he could move like that on the tennis court...said my husband ??) I would definitely recommend the dealership to our friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

I bought Honda CRV during black friday sale Nov 2012,...

By varunsingh on 2/25/2013 at 4:37 AM. Helped by sanjay (sales).

I bought Honda CRV during black friday sale Nov 2012, they have good price as compared to other dealers in bay area. The only problem is when you go to full & final payment in finance office, you need to alert here, just pay the cost of the car + taxes and nothing else. No security alarm, No Extended Warranty, No Extra Accessories. 1) The Fire alarm they give you cost just 200$ dollars to them and they will charge you 850 dollars. The best car security alarm in market is not more than 350 USD. Any ways your choice, they will say you that it will void your warranty if you apply it yourself, what if they commit the same mistake. 2 ) Second is extended warranty, they will charge you 2400 UDS for 5 years term, in reality you can get same warranty from Honda website for 1200 USD, then they will say it is fake, for them honda original website is fake selling same extended warranty. You can get extended warranty after 3 years also from costco too, your car has similar warranty for 3 years and the extended warranty you take applies only after once those initial 3 years are completed. So think twice or take the warranty in 1200USD at the max. 3) GAP insurance, they will ask you pay 700 dollars, you can get that in 135 dollars from outside or AAA insurance at cheap rate. Later on my complaint they renewed my contract and removed GAP+Extended Warranty but never agreed to refund my money for security alarm, over all I lost 850 Dollars in this deal, but bcoz price was less than other dealers hence the over all loss was 850-500 = 350 dollars. Thanks, Varun Singh Honda CRV 2012 Nov Sunnyvale

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Hi, In the last few weeks my wife and I have been looking...

By matthew.tompkins on 12/3/2012 at 5:27 PM. Helped by Tim Carlsen.

Hi, In the last few weeks my wife and I have been looking for a new car as our family is going to be growing shortly. Tim Carlsen has been so helpful in our search so far. He has been friendly and kind and has been helping us find a vehicle that meets our needs and budget. As a School teacher in the Bay Area, he has been great because he really wants what is best for our family and finacial situation. In the past we have used Anderson Honda to maintain our Honda Civic and they have always done great work and been very very helpful. We are looking forward to possibly buying a used car from them in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience! Asked the price of the 2012...

By Jmtanaka on 8/8/2012 at 9:05 PM. Helped by John Schaffer.

Best car buying experience! Asked the price of the 2012 Civic Si and got a straightforward answer from John. Came to test drive it and got the information I needed to sign the paperwork. Met everyone from financing Charlene, Frank in Parts Dept, Raul in detailing ( great job) and the owner himself John Anderson. Very friendly staff. I enjoy my new Si and the experience with Anderson Honda and worth thre trip from Vacaville and will always come here for all of my needs. it is woth it Thanks again Anderson Honda

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

As I visited the Anderson Honda, the Sales Consultant-Mr....

By ebrahimnejad on 6/27/2012 at 4:52 AM. Helped by Victor Catalan.

As I visited the Anderson Honda, the Sales Consultant-Mr. Victor Catalan-introduced and demonstrated the honda acord and civic very good.His correspondence with me encouraged me to visit Anderson Honda again and finally I purchased a honda civic.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

I bought a car at this dealership, and I will highly...

By Djulbarsina on 2/22/2012 at 1:41 AM. Helped by George.

I bought a car at this dealership, and I will highly recommend it to anyone. The price was very good( comparing to competitors). And George was very nice and helpful

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Mr. Tian Tan treated me with such an excellent customer...

By s.s.1966 on 1/16/2012 at 8:26 AM. Helped by Tian Tan.

Mr. Tian Tan treated me with such an excellent customer service that I thought he was the general manager. For this very reason, I decided to buy a brand new car from Anderson Honda despite a little higher price than another dealership. I truly enjoyed the whole process without feeling any pressure from him. I only wish the "finance manager" was as professional and friendly as Mr. Tan was. I would definitely come back to Mr. Tan to buy another new car without any hesitation.

I would recommend this dealer.