Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Gina on 8/19/2019 at 3:32 AM.

They were able to locate the exact car I wanted for my son’s birthday and did an awesome job surprising him! They decorated the car with balloons and a Big Red Bow on top, just like you see on the TV commercials. It was so cool! The Toyota staff even sang Happy Birthday to him over the microphone. it truly was a great experience! Thanks Anderson Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hybrid Experience

By HybridOwner on 8/17/2019 at 1:47 PM.

I went in wanting to look at the Prius Hybrid and find out how the Hybrids work. As a commuter now, my priorities were fuel efficiency and cost. I am now the happy owner of a 2020 Toyota Hybrid that wasn't even on the lot when I was looking. Andrej wasn't even scheduled for the day that my vehicle arrived on the lot but he came in to make sure I got into my car that night. I was surprised that even though some items were pending I was going to be sent home to return the next day to finish without being sent home in the new vehicle. That would have been the customer service I expected but I'm sure that decision isnt made on a Salesman level. Andrej did work to get the deal settled that night and I did get to take my new car home. I was very happy with the service by the staff at Anderson Toyota and I am a reformed Napletons Honda girl to stay a Toyota customer!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love our Lexus RX

By Kevlin23 on 8/17/2019 at 1:51 AM.

We were replacing our current RX so my husband gave the information of what we wanted to Michael and he got back to us quickly. He had our car appraised while being serviced then he emailed us with the offer on the new car. We accepted and he made our experience of picking it up very easy. Everything was ready at our pick up time and we were in and out within an hour and a half. Tony had all the paperwork ready to sign and went over extra offers but did not pressure us with anything we did not want. Mike and Tony were wonderful to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Queen Caviar

By Queen687 on 8/14/2019 at 3:12 PM.

Top Salesman Steve Hefty. Steve is was very Pleasant and attentive in helping me to find the right car with accurate dimensions that would meet the need of transporting my Disable son, and affording him the Luxury of a front seat passenger. This is a privilege for him to enjoy a clearer view while enjoying his Sunday afternoon rides. The Patience, Prayers and Support of Steve made a difference in the purchase of Lexus Queen Caviar. Thank You Steve Hefty! Greater Blessings to you and Lexus of Rockford! Gail J. Richardson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a 2019 Rav 4

By Kim on 8/14/2019 at 2:02 PM.

I recently purchased a RAV4 and Frank did an outstanding job of showing me the options and answering all of our questions. Frank was professional, knowledgeable, and friendly with no pressure to make a sale. I would definitely recommend purchasing a car at Anderson and would request Frank as the sales person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By sam7283 on 8/13/2019 at 2:06 PM.

Made my first time buying a new car comfortable and unforgettable. Great people and excellent customer service. Everyone who helped was welcoming and friendly. They will shoot you straight and get to the point without the fluff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

Andrej was great, dealership haggled less than I expected.

By Highlanderpurchase19 on 8/13/2019 at 4:27 PM.

I will begin this by saying I was in the market to purchase by force, not choice, which is less thrilling than the already thrilling prospect of car hunting and buying (please note sarcasm here). A total loss accident forced my hand and I spent a lot of time researching vehicles/price/configurations/ etc. before deciding to go to Anderson Toyota. Working with Andrej was good experience. particularly by comparison to other Anderson group experiences I've had. He knew the product well, was able to answer all f my questions and was NOT pushy. I came in to look at one vehicle in particular and was not interested in other inventory. He allowed me the time to take the vehicle for almost an hour which in tur allowed me to get the stamp of approval from my wife before starting to work a deal. The normal couple of rounds of I a willing to pay $XXX with the sales manager scoffing ensued. In the end I left with a new(er) Highlander and Andrej/Toyota made some money. The only negative was when Andrej (whether this came from the sales manager or not I cannot say) told me someone "screwed up" when putting the sticker price on this vehicle, suggesting it was listed at less than it should have been. Not a good tactic and I suggest not using it in the future. it is not the customer's fault or problem and to think I would care is also very silly. Again, this was the only negative from this experience. Jump to Monday afternoon, 8/12, I discover what appears to be a screwdriver sticking out through the side wall of my tire, right next to the rim. I call the dealership on Tuesday morning, and Andy B was nice enough to take care of me by replacing the tire for free within two hours of calling in. He also handled the detail I needed to schedule with Andrej, but had not done. For once, I didn't leave an Anderson dealership feeling disrespected or disappointed. Well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly

By Dama on 8/12/2019 at 9:51 PM.

Having a very patient salesman does make a difference. Loved also once you enter the dealer only friendly faces. Once we stepped foot at the dealer we were greeted not like the other dealers we have been to.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy!

By 2011-DW/BW on 8/12/2019 at 6:34 PM.

My brother’s Toyota engine light and 4wheel drive light came on. Greg got us in and checked the car out while we had a cup of good coffee. Service was in reasonable time and we were satisfied with end results

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Purchasing Experience from Start to Finish

By EmilyJelinek on 8/9/2019 at 2:45 AM.

I’m a first time car buyer and I can’t imagine having a better experience. Ryan promptly greeted my Dad and me when we were looking around the lot to see how he could help. He listened to what I wanted and didn’t try to push anything I wasn’t interested in. His top priority was making sure I would be happy with whatever vehicle I chose. Andy was friendly and instrumental in getting us a good deal. Additionally, when my new car presented an issue he didn’t hesitate to have the car looked at and give me a replacement while my vehicle is being repaired. Tony was very personable and took the time to clearly explain each warranty option. He was also patient and understanding when I was struggling to decide which option I wanted to choose. And he provided helpful input which led me to, what I consider, the best option for me. My overall experience was wonderful, as was my experience with each individual. They all went above and beyond to make sure I would be happy with my purchase. I left feeling excited with my new car and good about spending my money at Anderson Toyota. Thank you all so much for making buying my first car so memorable and positive. My parents have been Honda owners for years, but are now considering purchasing a Toyota from Anderson due to our experience. And I will definitely be recommending this dealership and Ryan to anyone I know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2020 A90 MKV GR Supra Purchase!

By Ultimaraceworks on 8/5/2019 at 1:26 PM.

Devin and Rick rocked throughout the entire buying expierence and also the 8 month wait after ordering. They kept me up to date the entire time, and when the car finally arrived, the sale was smooth, with no hidden surprises! Couldn’t have gone any better!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have had

By Bguth333 on 8/2/2019 at 10:48 PM.

Frank made it simple, I will definitely come back and send people to deal with Frank. Best car buying experience I have had. Very friendly and honest.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience, Treated like Family!!

By oliviamb80 on 8/5/2019 at 12:14 AM.

My name is Olivia and I would like to relay to you my Anderson Toyota experience... We stopped at Anderson just to browse but ended up with the vehicle of my dreams. All of which was possible only because of the exceptional, 110% commitment by every staff member involved. It started with Eloy Sosa giving us accurate and truthful information of not only the vehicle desired, but the process of a financial commitment by me. He was straightforward, honest and willing to give his all even knowing I wasn’t AT ALL committed at that point. Thank you Eloy for making me feel comfortable enough to engage you with my thought process. I was scared, you put me at ease and for that I am grateful. Devon Bloomingdale, Thank you for reaching out to me when you saw I was uncomfortable and needed some extra reassurance about the Anderson Toyota family. Ryan Svatos, your personal information on the quality of my vehicle, which you also happen to own the same model as the one I purchased, was better than any review that could have been written. Tony Signorella, the fact that you didn’t put any pressure on me and walked me gently through the financing forest, made an indelible impression on me and I felt at ease throughout this journey. Rick Stout, General Manager of Anderson Toyota, you have created a culture within your organization that eschew’s pride, passion and a commitment to excellence. You should be very proud of your team but your leadership as well. Not to mention, the SugarJones gift card was the proverbial “Icing on the cake”. Yes, pun was intended!! Bob Stewart, your professionalism and pure desire to give the customer a beyond fair trade-in value for their vehicle, DID NOT go unnoticed and I will forever be grateful. Lastly, and certainly not least, Andy Brouer, Sales Manager EXTRAORDINAIRE!! You, made me feel like I was the only one that mattered, not the transaction, but me, as a person!! I felt as if my experience and happiness was at the core of your motivation. A completely joyous experience is what you allowed me to have, without judgement and prejudice, you danced with my dream and made it a reality!! Anderson Toyota, you should be lauded for having a staff as committed to excellent customer satisfaction!! All of those mentioned, you are without a doubt, The Anderson Group DREAM TEAM!! All other dealerships should take notice, Anderson Toyota is the pinnacle of EXCELLENCE!! I would also like to take this opportunity to give a shout out to Eric, Andrej, Jerry, Don, Frank, Shelby, and Sage for the kindness of your interest in my experience through the offering of refreshments and your warm and welcoming conversations. Thank you all from the bottom of my heart. I look forward to continuing being a member of the Anderson Toyota for many years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I've ever had

By Gina S. on 8/3/2019 at 3:50 PM.

I couldn't be happier with my experience. Andrej was very responsive and accommodating with answering questions. He assisted me through the test drive and did a thorough orientation to my new car. Devin and Joe ran different scenarios on the financing to make sure I had the best deal and Tony S. closed the deal with a detailed explanation of the contracts, and warranties. Everyone was so helpful, and low pressure. It's hard to find a dealership that you can trust but I found one. These guys are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with the employees and deal I got.

By Rita on 8/2/2019 at 6:44 PM.

Dealing with Lexus of Rockford was a great experience. I will definitely return and recommend them to others. It was a much better experience than my last at a different dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Andy Brouer

By Jim7178 on 8/2/2019 at 6:55 PM.

Andy goes above and beyond again for to completely insure that I was satisfied with a vehicle in locating it matching it to my needs. I have bought several vehicles from Andy over the years and he has always performed above a outstanding salesmana. He is a credit to your company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Anderson, reh on 8/1/2019 at 2:34 AM.

My car shopping/buying experience at Anderson Toyota of Rockford, Ill was not like many of the anecdotal examples of high pressure and unpleasant interaction with arm twisting sales people and business managers who resort to extreme measures to sell a vehicle. It was a transparent, believable and professionally conducted business transaction. It was my third new car purchase from Anderson's in the last 9 years and I expect to buy my next new car from Anderson's in the future. I will recommend them to friends and family.

I would recommend this dealer.

Overall Rating

4.7  

4   Friendliness
5   Overall Experience
5   Price

Exceptional

By Hannah on 7/30/2019 at 8:31 PM.

They cared about getting me the best deal and finding me a car that best suits my needs. Ryan was very helpful, personable, and genuine. He didn’t rush us and worked with us very patiently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Happy Camper

By Tacoma on 7/27/2019 at 9:29 PM.

The salesman kept in contact with me. Everything was on time. He did whatever he had to do to get what I wanted on the truck. What more can you ask for.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Overall pretty good....had great salesman and manager

By purchaser100 on 7/29/2019 at 4:34 PM.

Had a hiccup with one salesman but the one we dealt with was great and working with manager and finance guy was really good. Went smooth and process moved along great

I would recommend this dealer.