Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.1  
Price
3.9  
Quality of Work
4.2  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marc Buehler - Best Salesmen ever had

By Llliorca on 9/6/2019 at 12:02 AM. Helped by Marc Buehler.

Honestly, We dreaded the idea of going car shopping since we had so many bad experiences in the past. After spending some time with our salesman, Marc, we truly felt at ease and he made the entire process, from start to finish amazing. It was actually impressive to have been paired with someone that was very knowledgeable about any car we had questions about; without missing a beat! Most of the time at other dealerships we got the sense of just being told what we needed to hear vs actually being told the truth only to make a sale. We truly appreciate the amazing red carpet service and making us feel so welcomed with absolutely no hidden agendas or surprises.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware! Go somewhere else!

By TH on 8/21/2019 at 3:42 PM. Helped by Tim Dement, Pat Hurst, Paul Lindauer, Lisa McAninch.

Probably the worst purchase experience I have ever had. If you are online shopping for a vehicle, I would definitely find a different dealership. The sales team is very SHADY. They lack professionalism and integrity! They say one thing and do something else. The vehicle I purchased was a Titan, Nissan certified with a clean-one owner Carfax. However it was damaged ($2300 worth) and they tried to hide it after I had already made the purchase. GO SOMEWHERE ELSE!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful experience - stay away

By Mbrown on 6/12/2019 at 7:43 PM. Helped by Stephanie and Devin.

Absolute worst experience we have had with a dealer. We got a certified quote through USAA for a vehicle we wanted to purchase. We called to inquire about purchasing the vehicle and the sales person Stephanie was very nice. After discussing our needs she transferred us to the finance department who quoted us $2000 (before taxes and registration) more than our certificate and $2,000 more than the actual dealers online site reflected (scam). They yanked us around regarding why the number was so much more and that they don’t honor certificates that USAA pays them to honor, literally their words. We are a military family moving from overseas and they also tried to tell us they won’t accept a power of attorney, a legally binding document, because they don’t know what it is, and if we can come in in person they’ll accept the POA (we wouldn’t need to use one if we were physically able to go to the dealer ourselves). All I can say is stay far away from this place. It is a scam.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesmanship Malik

By Tricia46 on 6/8/2019 at 11:30 AM. Helped by Malik.

I had the best experience on June 7th 2019 with my sales rep Malik. He was very profession, willing to help me get what I wanted. Malik was very patient with me. He cared about the outcome of getting me into a car. Malik was awesome. I will recommend him to anyone looking for a new or used car Latricia Walker

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By Waylon1584 on 5/29/2019 at 3:24 PM. Helped by Devyn.

Andy Mohr Nissan was a TERRIBLE/HORRIBLE experience. Wanted social securities to TEST DRIVE a vehicle then upon returning from said test drive I was told I had to talk to a sales manager about getting my key back from my trade in. No one came to us for about 10-15 minutes. Then saw the guy I talked to was walking up to him when I saw my key on the counter. I asked for my key politely. The sales manager responds with “what if I threw it on the roof.” I just grabbed it and left. My wife told me not to be xxxxxxx, luckily for your Nissan dealership. Worst experience ever! Save your money and time from these people.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer BEWARE!! Do not buy from this location.

By JamieP on 5/23/2019 at 11:08 PM. Helped by Unsure.

BUYER BEWARE!! DO NOT BUY FROM ANDY MOHN NISSAN. I purchased my vehicle 6/16/18 yes it was used 2015 but I paid $16000. Purchased with 59723 miles. On 8/11/18 with now having 63404 miles my brakes and rotors went out. I did not have to pay the full price but still paid 200 to have the back brakes and rotors replaced. I then had to pay $150 on 9/8/18 to have the front brakes and rotors replaced. On 9/8/18 there there were 65376. I went in for a service on 12/22/18 and had my oil changed and brand new windshield wipers put on my car. Fast forward to 4/24/19 I took my car in for service and was told I needed new brakes and windshield wipers. Mind you wipers were just replaced 4 months prior and brakes were just replaced 7 months prior. I reminded the guy checking me out that windshield wipers were just replaced and I just replaced the brakes. He looked it up in the system to verify they did replace both front and back brakes and rotors. At that service there were 80877 miles. That's a 15501 difference in miles. Today took the car in for a brake inspection and was told if they needed replaced I would be paying again. Miles are at 83018. Keep in mind my miles are almost all highway miles and not stop and go traffic in town. I have put 23295 miles on my car since purchasing in June and now being told I need new brakes for a second time. I will be taking my vehicle to be serviced at Ray Skillman as I have a friend that works in the Service Department. DO NOT TRUST THIS DEALERSHIP!!! Oh and my mom is in the market for a brand new Nissan Rogue but refuses to buy from Andy Mohr. She will also not be taking her current Nissan to be serviced at the Avon location again. Just because I'm a female dont treat me like I'm stupid and know nothing about cars because I know for sure windshield wipers last longer than 4 months. Taking all our business elsewhere.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Sold Low-Mileage Altima With Bad CVT

By Car Customer in Indy on 4/23/2019 at 2:57 PM. Helped by Mike, Sheila.

This dealership sold me an Altima with 40,000 miles. At 61,000 miles (1,000 miles after the warranty expired), the CVT failed. Andy Mohr said the transmission needed replaced and it would cost ~$4,000. After I got Nissan corporate involved, they said it was just the subassembly that needed replaced and that would only be $3,200. I agreed to the repair when Nissan agreed to cover 70% of the cost. When I complained that the changing price/repair seemed fishy, the dealership reached out to me and explained that their service technicians don't typically recommend sub-assembly replacements because they often don't take to the transmission, and will need repair later. They explained this to me *after* they conducted the sub-assembly repair. So from my perspective, Andy Mohr made over $3,000 doing a repair that might not even work, and it makes me think they were looking to make another $3,000 when the part invariably failed after the 12,000 mile warranty on the part expired. The vehicle was technically fixed, but it did not feel like the same vehicle it was before the repair. I do not trust this dealership anymore, and I do not trust Nissan transmissions. I have since traded in that vehicle at a different dealership, and I do not plan to ever do business with Andy Mohr again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Dealership, liars

By Rinehart5125 on 4/15/2019 at 4:03 PM. Helped by D'Vyne, Tim.

I found a car on line and inquired about it on 04/12/2019, I received a text message on 04/13/19 telling me the vehicle was still on site and when would I be in, I gave a time, got pre approved and showed up only to be told the vehicle was sold a few hours before. I had texted the sales person right before I left to verify it was still good to go and was told yes, then I dealt with the sales manager, Tim, who proceeded to tell me that he can't keep track of every vehicle sold, what? your the sales manager, if you don't know who does. Then I called and asked for a manager, when he answered, I asked his name and he gave me a name of someone who doesn't even work there. I then called back to speak to my original person and they told me she was gone for the weekend, I asked when she would be back and they told me that was confidential information. My wife called them and she answered the phone, I will never go back to Andy Mohr for any type of car or service from this auto group again. I have bought 3 cars in the past 3 years and will buy nothing more from them . I would give a zero rating if I could.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Do not fall for the "we can make the deal happen"...........

By Tammy on 9/7/2018 at 12:05 PM. Helped by Lisa, Pat, Paul.

We contacted Andy Mohr Nissan about a used 2017 Nissan Maxima SR. Lisa replied to our inquiry so we told her exactly what we were wanting to do as far as monthly payments, down payment and loan terms. She had told us she spoke with Pat the sales manager and the deal could be done with the said vehicle we had inquired about. I had told her I was not wanting to waste my time or theirs if my terms couldn't be met she assured me once we came in that Pat, the sales manager would make it happen and ask for him. We drove over an hour to the dealership for no one to know we were coming at 4 for our scheduled test drive, the keys to the Maxima SR could not be found, it took 35 minutes for them to make a new key and program a key fob just for us to test drive the car. I had asked to speak to Lisa who came out to talk to me. She had no idea why the vehicle wasn't ready and said she would find out what had happened and would get back with me; she never did. I was told when I asked why she hadn't came back that she was out smoking! Really? We told Paul, salesman, we were interested in buying the car if they could make the deal happen with the terms we had said we wanted. He went to Pat and came back with an offer that was no where near what we were told could happen. Pat came out to talk to my husband and had no clue what Lisa had said would happen and tried to accuse my husband of lying. Pat was aware of the email and text communication between my husband and Lisa and still continued to be rude and unprofessional. This was by far the worse experience I have ever had at a dealership. Very dishonest and unprofessional practices from Lisa in internet sales and from Pat the sales manager. Paul, salesman, was nice and tried to be helpful but Lisa and Pat made it impossible for him.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service!!

By Jennifer Kikta on 8/31/2018 at 11:36 PM. Helped by Marc, Aaron, Used Car Manager.

We bought a new 17 Nissan Altima from Aaron a few months back. One of the worst experiences I have encountered with a sales rep at Ed Martin. My husband is getting a company car now, so we figured we would give Ed Martin Nissan one more chance to fix their mistake. Once again disappointed more than the first time! We worked with Marc, nice guy and will try to help the best he can. However, a sales rep can only do so much so we worked with a manager (had us leave our boys to go to another area because he had bad knees and could not stand). So in between me trying to watch our boys from a distance more than what I am comfortable with, we “discussed” and attempted to make a deal. During this discussion with the used car manager, he was very demeaning and made us feel like we were idiotic for asking for more money for our trade in. It is beyond me how this guy became a manager! I want to reiterate that Marc was a great guy to work with and really knows his stuff. The managers at this location are completely rude and talk down to their customers. I advise you to stay away from this location, unless you want to leave feeling completely worthless and like your opinion does not matter. To conclude, this is the fourth time we have had some type of an issue with an Andy Mohr dealer in the area. Ray Skillman is by far a better dealer when it comes to customer service. We ended up leaving without purchasing the GMC we were looking at due to an AC issue they were needing to fix (which the manager stated they may or may not fix for us if we bought it). It baffles me as to why they would sell a car and treat us like we are in the wrong for asking more money.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not recommend

By MMHARMON on 8/13/2018 at 8:15 PM. Helped by Aaron Richardson.

Let me preface this by saying my initial first impression of this dealership was A1. We were greeted by a friendly and enthusiastic Sales Associate named José who quickly made us feel very welcome. I exlained to José that I was seeking to purchase a new Altima and my primary must-haves were Intelligent Cruise Control and leather seats. We sat down and José collected some information to help him find the right car for me, and he then exited. When José came back with sales manager Aaron Richardson, that’s when my positive experience rapidly declined. Aaron plunked down in the seat without a handshake, zero eye contact, and a half-assed introduction. He proceeded to tell me (in a pretty condescending tone at that) that since I wanted Intelligent Cruise Control that “we’re gonna put you in a Rogue because Altima’s do not come with that”. I informed him that Altima’s do in fact have Intelligent Cruise control and he actually ARGUED with me that they don’t. Exasperated, I finally gave up the issue after he told me he’s rarely wrong while he kept fervently digging into inventory on his iPad. Aaron then implied that I only asked for leather because I believe that is the only way to get heated seats. When he told me he was going to put me in a Rogue for probably the 3rd time, I reminded him that I came for an Altima and he reminded me that I can’t get Intelligent CC with Altima (WHICH IS NOT CORRECT!). I am a corporate sales trainer for a national healthcare company and would NEVER treat a customer the way Aaron treated us. He was condescending and pompous, and in no way would I make a purchase from this company after my experience with him.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

The salesman Steve was excellent & the finance mgr also.

By sookie on 7/11/2018 at 1:41 AM. Helped by Steve (Bailey) I think..

Was treated very nicely & they answered all my questions. Very professional. Would recommend this dealership to everyone. Looking forward to coming back for service & visiting.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought Nissan Murano

By JMillerJr23 on 7/16/2018 at 7:21 PM. Helped by Ryan.

Ryan was very helpful in finding my 18 yr old daughter a good car. He was very friendly and knowledgeable of all the cars. I did not feel pressure to buy any of the vehicles and he always asked my daughter what she thought about each vehicle. I rate Andy Mohr Nissan A+!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Car guy 23 on 7/6/2018 at 4:30 PM. Helped by Ben cardoza.

Excellent service...everyone I worked with provided outstanding work.....would recommend Andy Mohr Nissan to anyone interested in purchasing a car. A pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Willing to go the extra mile

By TLeistner4 on 7/2/2018 at 8:24 PM. Helped by Steve Arnold.

Andy Mohr Avon Nissan was very helpful and so willing to spend all day in the 90 degree weather just to help me find the perfect car. Not only him but the employees around would make sure we were fine and would talk to us. They were also very willing to negotiate price too and make sure we knew everything about the car and were comfortable. They weren’t pushy like most dealers!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable sales person

By Austindsmith40 on 6/18/2018 at 3:42 PM. Helped by Austin Gryske.

Ask for Austin Gryske. He knows more about the cars than the sticker on the car. When buying a new car the review inside and out. They set my phone up, radio settings, colors, and even told me what type of oil goes in my car and how many quarts.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Above and beyond

By Randy on 6/4/2018 at 11:25 AM. Helped by Matt in service.

Matt has worked with me everytime I come in for service. I feel like he does all he can to get the service done in a timely matter. Thanks Matt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Express service

By Happy421 on 6/13/2018 at 4:29 PM. Helped by Joshua.

I utilized the express service. I had the oil changed, tires rotated and other service checks completed in a very short time frame. Joshua was very efficient with the intake process and found me in the comfortable service lounge sipping the complementary bottled water promptly when my vehicle was ready.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Kktay17 on 6/4/2018 at 4:03 PM. Helped by Marc Buehler.

I purchased a vehicle Saturday from Andy Mohr Nissan and it was a great experience! We had been looking for a few days, just checking to see what was available and found what we wanted on their website. We stopped in and Marc Buehler was an amazing help to us! He answered all our questions and made sure we were happy with our purchase ! Andy Mohr is such a great supporter of Avon and I am proud to say my vehicle was purchased from him !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very quick and helpful

By Dave370z on 5/31/2018 at 3:52 PM. Helped by Mike.

The service department diagnosed and fixed my car within 3 hours of having it towed in. Thanks for the prompt and reasonable service. It was my first time there.

I would recommend this dealer.