Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switcheroo

By Greg on 7/9/2019 at 12:34 AM. Helped by Mary, Tyler.

When you violate Integrity, the deal is off. I searched and found the car I wanted online, started a conversation, found out more details, made an appointment, and visited the dealership to see the car in person. She said, "Let's start with any deal breakers I should be aware of...?" I said that "it must have a manual transmission." The car was ready when I arrived, but I soon found out that the Transmission was not what was advertised on the website and not what I told the online and the Business Development Manager who made the appointment. It was an automatic transmission. Isn't that called the bait and switch? I think that is an illegal practice in most states. Talk about desperation to get customers on the lot. One bright spot was the sales attendant, Tyler, who went out of his way to mend the mistake by showing me other possible vehicles. Bye-bye Andy Mohr. I just can't trust you.

I would not recommend this dealer.

Overall Rating

3.0  

1   Customer Service
3   Friendliness
2   Overall Experience
4   Price
5   Quality of Work

Great service, HORRIBLE sales.

By Adam_rodman on 6/12/2019 at 11:56 PM. Helped by Dante groves.

I continue coming to this service department because they always do a fantastic job, Unfortunately that’s where the customer service stops. While waiting for my car to be serviced I ask to see a vehicle and let them know I’m looking to get a vehicle in the next month or two. (so there’s less pressure for a sale) Any salesman at this point should be at least partially interested in what I’m looking for. The only vehicle I’m interested in is a Jetta gli 6spd and he says I can’t drive the vehicle because “it’s too rare and management won’t allow it.” But at this point he shows me something else that I’m not interested in and costs more than the gli I asked about. we sit at his desk and he tells me how slow they are and how he doesn’t mind showing me cars. Two cars later and I’m walking back in and I tell him I’d like to have my vehicle appraised for a trade in. He says “my manager won’t do it unless they know they have a serious deal.” For over an hour I’ve been the only customer on the floor and at this point I can see why. I would never recxomend this dealership to anyone . Later in the day I go back to Falcone vw , where i bought my car, and they go above and beyond to show me what I asked for without even saying I wanted to buy something.

I would not recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

Excellent Sales People, Passive Agressive Finance Guy

By RomeoLima on 2/21/2019 at 5:39 AM. Helped by Tyler, Jim.

Jim and Tyler were extremely helpful. We were able to take the car away for close to 2 hours for a pre purchase inspection. I would give just their service 5 stars without a doubt. However the finance guy Nate got really passive aggressive with me after I declined to get any extended warranties, completely ruining my first time car buying experience. And this is the only reason I’m leaving a 3 star review. Walk in as an informed consumer and remember, the dealership financial consultant is still a car salesman so don’t take financial advice from him/her.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional Service

By Carman on 2/1/2019 at 8:49 PM. Helped by Kevin, Mike, Mason.

It started when I purchased my Tiguan working with Mason and Mike. Now I am servicing my car at the dealership and the experience has been a good one. (Like the complimentary car wash.) Like anything you have to review pricing for services rendered. But feel if something were not right they would take care of it.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceptive and Unethical

By Ryan on 12/14/2018 at 7:58 PM. Helped by Elijah Woodard, Benjamin Mendoza.

Very deceptive practices from this dealership. I communicated to them that It was a plus 2 hour drive for me and that I wanted to get everything ironed out before making the drive. They rushed and pushed and tried to get me to make the drive. I communicated where I needed to be price wise on the new vehicle and where I needed my monthly payments to be. They took the approach of 'get the buyer in the store and they won't leave empty handed'. I put my foot down and forced them to communicate numbers to me. They changed the initially quoted price on my trade in and then back pedaled on the new vehicles pricing. Very deceptive and un-ethical sales tactics. BUYER BEWARE!!!

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Exceptional Service

By polaricex on 4/12/2018 at 9:36 PM. Helped by David Patterson.

The service department exceeded my expectations. They answered the phone, communicated my appointment time, and reserved a spot for me. David throughly explained the problems with my car, and provided me with the information I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Gateska9 on 2/19/2018 at 11:18 PM.

As a young buyer, we did not feel pressured and felt comfortable making a deal with a certified pre-owned vehicle. Everything was explained well and felt easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had gone to just look around and ended up buying it.

By Garry Dhaliwal on 3/2/2018 at 2:04 AM. Helped by Tyler, Mike.

Mike and Tyler are just awesome bunch of people. They just would sit down with you to get you what suits your needs rather than just try and make a sale.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Amazing

By Christopher on 2/26/2018 at 10:10 PM. Helped by Mason Watson.

My salesperson, Mason Watson was very professional and personable. Very knowledgeable about the vehicles..I never considered buying a Volkswagen before, but he sold me on it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience all around

By jarrod on 2/26/2018 at 6:09 PM.

The buying process went quite smoothly considering I didn't have any paperwork prepped prior to walking in the door. Tyler and Mike were both very knowledgeable and quick to answer all of our questions about anything from the car features to the financing terms and beyond. Far better than a couple of other dealership I've visited recently. I'll be back when the time comes to purchase another car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David Kicks Rocks

By Google 77 on 2/24/2018 at 2:24 AM.

I recently purchased a VW Atlas from Andy Moore Avon. As everyone does I shopped around and found that David Kicks and the VW dearlership was the right choice. David was helpful and down to earth. He made the choice comfortable and seamless. Two thumbs up and as David would say CHEERS!! 5 Star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure and very pleasant!

By maus2mars on 2/20/2018 at 2:51 AM.

All the employees, especially Mason, were very friendly and knowledgeable. I feel they cared about the needs and wants expressed by the customer, and were not interested in just pushing to sell the most expensive model on the line. I would high recomend this dealer to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience.

By Shemken81 on 2/19/2018 at 1:47 AM.

I drove up to the dealership and started looking around for a new vehicle. Tyler and Mason greeted me within five minutes, asked a few questions, and started showing me vehicles. They found the car I didn't know I really wanted within three tries. I was out the door in my slightly used vehicle within three hours. Great job, guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

God is good.

By Phlovebug on 2/17/2018 at 12:41 AM.

José was very patient, helped me every step of the way, answered all my questions, took a great picture of me, (lol) and has followed up with me. I’m very happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got the 2nd vehicle we needed.

By Escape09 on 2/12/2018 at 11:12 PM.

We have been looking for a solid 2nd vehicle and we found it at Andy Mohr Volkswagen. We are very pleased with our purchase and would encourage everyone to stop by and look around. Talk to Tyler Frazier

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and Transparent

By Seann Dempsey on 2/12/2018 at 3:36 PM.

We were greeted by David before we even got out of our car and graciously guided into the main office before being introduced around to the sales staff we met with. The facility is new and and very clean! I was pretty charmed despite resisting. The car that I called in about was brought to us and David was very friendly and funny taking us through the features. After the test drive we were sat down to go over the specs, carfax, and engineers reports. The entire process was transparent and I at no time felt like I was being deceived or spoon-fed a story. Every question or concern I brought up was answered with professionalism and insight. I truly appreciated the attention given during the whole somewhat stressful process. From beginning to end our Salesperson, David Kicks was there to ensure the process was smooth and he added his pleasant brand of humor through out. This was the best experience I have ever had buying a car and I have had to buy quite a few! I highly recommend Andy Mohr Volkswagon in the future to anyone and everyone! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people great cars

By Kylec243 on 2/5/2018 at 3:40 AM.

I was able to find a car online and called them and they helped me with everything. Told them I was 3 hours away and they held the car for me while I drove down there to look at it. Ended up buying it and was in and out! Great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great out of state experience

By Vwtdi222 on 2/1/2018 at 5:49 AM.

I am from out of state and purchased my Volkswagen from Andy Mohr in Indiana. The sales team that I worked with over the phone was great and not only worked with me on getting a deal I was comfortable with but also spend the time needed to explain the vehicle before I was able to visit the dealership. When I showed up to the service center they were extremely courteous and professional. All this made for one of the better car buying experiences that I have had. I will shop here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jay Layton

By Root0514 on 2/1/2018 at 2:04 AM.

Jay Layton was my sales rep. I was apprehensive about buying a new car but he quickly saw my concerns and not only found me a car in my price range but a 2015, one owner that was show room quality. I was given lots of options that would cost way more yet Jay pointed me back to the Jetta. When I asked him why he wouldn't try to sell me a car with a heavier price, he said, ma'am, my job is to get you into a car that you will love. Not just today. But for years to come. That's the Volkswagen way. We don't need your business, we appreciate it, we love knowing that our customers are driving reliable vehicles that they love at a cost they can afford. My goal is to get you into something that will last a lifetime that you are proud of. I was offered a full warranty and Volkswagen even made sure the tank was full. Last but not least, while I was looking at their extensive car selection, I was treated to Starbucks! If you are in the market for a new vehicle, go check out Andy Mohr Volkswagen in Avon and ask for Jay Layton or any of the other highly qualified sales reps. I promise you won't be disappointed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive to Avon

By 15126 on 1/28/2018 at 5:10 PM.

I live about 45 minutes away from Andy Mohr VW, so it’s a bit of a drive for me; however the drive was well worth it! My sales consultant David Kicks was outstanding! He helped me find the exact vehicle that I was looking for. When I decided to buy the vehicle, David took the time to explain every step of the process and answered all my questions. David also took the time to talk to me, and my father personally, and simply made us feel like we were at home. David’s knowledge of cars and VWs in particular is top notch. If your in the market for a VW or any other car I would recommend you ask for David Kicks. This is without a doubt the best car buying experience I have had and definetly worth the trip to Avon!

I would recommend this dealer.