Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.8  
Quality of Work
4.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Department Provided Facts and was Non Pressured

By mar36 on 7/4/2018 at 5:27 PM. Helped by Josh Stevenson - Sales Rep., Hollie Johnson - Bus. Mgr..

My desire was to purchase locally since living in a small NC city. Although I was shopping for another Ford product, I purchased a car due to the pricing and facts provided by Josh Stevenson. Josh provided answers to all my questions and made me aware of other car choices that would be of benefit to my personal needs. I never felt pressured. It is a joy driving my new car and continually learning of the enhanced opportunities of operations.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great people and fast service

By bd601 on 3/29/2018 at 1:01 AM. Helped by Bobbi Jones.

I was on vacation nearby when my check engine light came on. They diagnosed the problem in very little time, The problem was an obscure sensor but they were able to get one in the very next day and install it in about an hour. The staff was great and it ended up taking minimal time away from vacation. I'd certainly recommend this dealership to anyone in the area.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great customer service!

By Jordan04 on 3/22/2018 at 3:00 PM. Helped by Bradley Ledford.

Had a great experience and all the people there were very friendly would definitely consider goin back there if I decide to trade in my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!

By Lori G. on 3/22/2018 at 2:24 PM. Helped by Service Tech that was officially off the clock!!.

Service team went out of their way to make sure car was safe to be on the road. AMAZING care/service. Would recommend to EVERYONE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Davistribe4 on 2/1/2018 at 1:38 AM. Helped by Brad.

Brad was very good on giving me different prices of tires for my vehicle. He was very helpful and tried to find the best tire for my money. He let me know how easy and convenient it would be to schedule any appointments I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Kenneth J on 1/31/2018 at 11:25 PM. Helped by Greg Jamison.

Came from Tennessee to purchase F150 truck. Did not have what I was looking for on lot, but Greg Jamison followed up and found exactly what I was looking for 2 weeks later. I was not expecting results that fast. Thanks Greg

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great employees

By george on 1/18/2018 at 10:55 PM. Helped by Greg Jamison.

Very friendly employees and helpful service. Had stopped by a couple of times before while shopping, and they were always willing to assist. Talked with Greg.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Trade at Andy Shaw Ford

By Levi R. on 1/2/2018 at 2:00 PM. Helped by Kayla Hobbs, Scott Rodes, and Hollie Johnson.

I am giving a 5 star rating due to the fact that everyone I dealt with at Andy Shaw was so helpful and knowlegable and were able to get me into a much nicer car during my visit. I was able to drop my original car off with Scott Rodes to be apprasied while Kayla Hobbs, the sales lady I dealt with during the whole buying process, let me take the ford fusion I wanted to trade for on a test drive. She was well knowledged and very friendly the whole time. Scott was able to get me a fair trade in price for my car and Hollie the Finance lady, helped get me afforable payments for the ford fusion I traded for. Kayla, Scott, and Hollie were very nice and seemed to genuienly care about taking care of me during my business there. Overall, the whole experience was a smooth and quick transaction made great by the employees at Andy Shaw Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT

By kimrosswoody on 12/31/2017 at 7:13 PM. Helped by Kayla Hobbs and Don.

Kayla Hobbs and Don were wonderful to work with buying my 2017 Ford Escape. I will definitely recommend this business to others! I am enjoying driving my vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brought Explorer in for minor repair and left with new 2018

By Mom on 12/18/2017 at 1:19 PM. Helped by Bobbie.

I have been dealing with this company for about 10years. Originally a Saturn owner and when they dropped the line, Andy Shaw was where we turned to for service. Waiting for service one day, I met Dustin Shuler and did a test drive and came home with a New Ford. Then we traded up,then about 2 yrs later we traded up again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and helpful service

By Dan on 10/30/2017 at 2:39 PM. Helped by To my shame, I don't know all their names..

I had a fine experience with the service department of Andy Shaw Ford today. The service was fast. The staff members were uniformly helpful, courteous, and knowledgeable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They found what I was looking for

By Donna Reynolds on 10/2/2017 at 6:34 PM. Helped by Audrea, Scott.

I have always purchased vehicles outside of the local area due to lack of selection. Audrea did all of the leg work to find the vehicle I wanted in my budget and found it very quickly. I was extremely pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Focus 2017

By Terry Crawford on 9/25/2017 at 2:44 PM. Helped by Donald Bradley.

Great sales man and very friendly. I would recommend him to all dealers for his personality and knowing his product. Thanks from Terry Crawford. Whittier NC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing but positivity

By Sgt_honeybadger on 9/14/2017 at 11:24 PM. Helped by Audrea Burch.

I would certainly recommend this dealing to any of my friends or family. They are very professional and always look out for the best interest of there customers. When I bought my car and finished signing all the paperwork the next day they called me to come back in because they found a way to save me another $1000 on my loan. This is a great place and I will be a returning customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By Joshua Tatum on 9/13/2017 at 9:19 PM. Helped by Don Bradley.

I went to purchase my first new car and everybody was super friendly and informative. They made my car buying experience easy! I would definitely recommend Andy Shaw Ford to anybody!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great personal services for purchase of used Ford Escape

By susan123 on 9/13/2017 at 4:52 PM. Helped by Sandy Frazier, Scott Rhodes.

Sales Rep, Sandy Frazier, provided extensive amount of time with us to ensure that we understood all the new/updated features of our new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Happy4runner on 9/12/2017 at 2:22 AM. Helped by David Rogers.

New tires and brakes! Always prompt service and excellent mechanic work! Thank you Andy Shaw service dept! I've been a customer with you for almost 7 years. Always pleased with your service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

sales

By American Cleaners on 9/4/2017 at 2:42 AM. Helped by Donald Bradley salesman.

I felt very confident about the purchase at Andy Shaw Ford dealership. My daughter drove to Arkansas and back next day, no problem with the vehicle

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

fast friendly sevice.

By daves f150 on 9/1/2017 at 1:13 AM. Helped by don Bradley.

They bend over backwards to make sure your happy with the purchase.great group of people with great attitudes.the friendly staff made my visit enjoyable and my family will continue to do business with them as we have for years...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By Buyer on 8/17/2017 at 7:31 PM. Helped by Audrea.

Going into buying a car, I was very overwhelmed with all the small details. I was quickly put to ease with very honest and informative employees helping me every step along the way. I would 100% recommend using Andy Shaw Ford for future buying customers and would also 100% recommend Audrea for a sales consultant. Very good experience overall.

I would recommend this dealer.