Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service by Ed and Marissa! Love Annapolis Subaru!

By RTOCKNELL on 8/21/2017 at 2:15 PM.

We spent all day Saturday test driving vehicles, and ultimately purchasing a new car. This is our first time buying a brand new vehicle from a "traditional" dealership. My last couple cars were from CarMax. I will never go back to CarMax after Saturday! it was such a pleasant experience. From the professionalism before we arrived displayed by Ms. Marissa Leach to the exemplary service we received from Ed Rucker day of - we couldn't be happier. The entire staff was friendly and knowledgeable. Our needs were met and we're more than happy with the vehicle, to include pricing, we ended up with. a truly great car buying experience. I would recommend Annapolis Subaru to anyone looking for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you're shopping for a WRX, look no further!

By Dan on 8/19/2017 at 2:33 AM.

Nothing but positive things to say about Annapolis Subaru. Very low pressure environment, with friendly and helpful sales staff. If you're looking for a WRX, these guys are where it's at. Both of the salespersons who assisted me are WRX owners, while the general manager just sold his Stage 2 WRX for a 2018 STI. If you're a service-member, this dealership honors USAA Preferred Pricing, and offers a substantial active duty discount which was competitive or better than USAA pricing depending on the particular car. Steve Newman did an excellent job with communication and giving me the information I needed to make the choice that was right for me. Give these guys a shot, chances are you won't be disappointed! Loving my 2018 WRX already!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of state purchase success @ Annapolis Subaru!

By cougarspooner on 8/15/2017 at 12:12 PM.

I had searched for 6 months, looking throughout the region for a specific config in a used black premium Forester. Previously, I had purchased my last 3 vehicles loyally from a local Subaru dealer and saleswoman. In July, I finally noticed a certified Forester that met my standards 75 miles away, and was luckily able to place a deposit on the auto right after it was listed. At peak (buying, vacation) season with a slim staff, Sonja and Ryan communicated often and provided me with transparent details about the out of state purchase process, and put together an incredible deal. It included discounted OEM tires, swapping out a worn interior part, while individually replacing a worn mat. They even discounted some of the processing fees. The finance associate gave me the final report during a swift signing session; the list of savings was truly astonishing and well appreciated. To highlight their level of customer service, Sonja cleared her afternoon schedule to personally pick me up (in a sharp 2018 Impreza, wow) from the train station 30 minutes away from the dealership (since I wasn't trading) and coordinated everything seamlessly. So grateful, and privileged to capture their impeccable service in this review. Great value--very trustworthy--wonderful experience! Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally worth the drive!

By dlangston001 on 8/10/2017 at 1:48 PM.

I looked all over the east coast for a very specific combination of model, color, and options. I found what I was looking for at Annapolis Subaru. The next day, I drove the 300 miles to pick up my new car. I was in and out faster than any other dealership I'd ever been to. What a painless experience! Andre' and the entire team were fantastic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Annapolis Subaru!

By Manualtransmissionforever! on 8/10/2017 at 1:01 AM.

I initially contacted Annapolis Subaru because it was the only dealership I could find with a 2018 6-speed Crosstrek listed in their inventory. I wanted to test drive it before I made a decision on model. I've owned Outbacks since they came out and a 86' Legacy wagon before that - all manual transmission. I really loved my 2005 Outback but needed something newer since my husband's car is a 99' Outback. I couldn't bring myself to buy an automatic. Andre contacted me immediately when the 6-speed was available for a test drive. He then scouted out a car in the trim and color I wanted. He was so responsive, thoughtful, & helpful. Joe Tyler was also great with the financing details. Both were such a pleasure to deal with. I hope they are still there when I go back for my next Subaru in another 10 - 12 years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Genevieve Allen on 8/4/2017 at 3:02 PM.

I purchased a 2017 Subaru Outback at this dealership as a first-time car buyer. They made this experience such a stress-free, pain-free process. I worked with Sonja, who was amazing and incredibly patient, knowledgable, and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Leasing Experience Ever

By KeithT on 7/31/2017 at 8:51 PM.

My car leasing experience with Ginny was the most enjoyable ever. She’s incredibly knowledgable and explains complex features making them easy to understand. She’s also a great person with a wonderful and charming personality. I will strongly recommend Ginny and Annapolis Subaru to all my friends and associates. Thank you for an excellent leasing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Lease 2017 Subaru Forester

By Daniel P. Dunlap Jr. on 7/30/2017 at 6:59 PM.

Ed Rucker was great to work with - prepared, knowledgeable and helpful. He made the whole process very easy and I would highly recommend him. Dan

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy and Efficient

By mw3115 on 7/27/2017 at 7:31 PM.

Steve Newman made the process fast but was thorough. Very nice all around. I keep cars for a long time so I don't expect to be back soon, but will happily recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and Low Pressue

By Laurenek3 on 7/27/2017 at 4:02 PM. Helped by Bob Carroll.

I had a really positive experience at Annapolis Subaru with Erik. He was extremely nice, helpful, and diligent on getting me the perfect Subaru Impreza that fit all my needs. They did not have the trim and color in stock, but quickly got one from another dealership to accommodate my schedule. Erik took time to make sure I understood everything I was getting with my new Impreza and how everything works. I was also able to take care of my credit application beforehand to speed up the process day of. Bob, in finance, was great as well. I felt no pressure to add or buy additional coverage or packages. The process was quick and painless which is hard to find in car dealerships. I highly recommend Annapolis Subaru for anyone looking to buy or lease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car buying from humans, not tools

By Annapolis Norsk on 7/26/2017 at 8:57 PM.

During one of the most amazing thunderstorms ever, I was treated not only with respect, but with humor and common sense. Ottie, my sales rep, and Joe, the business manager, found ever possible way to make the experience easy, explaining their steps and going out of their way to put me at ease. Subarus sell themselves, right? But these folks go way above that - never once pressuring, haggling, or making me feel like I had to stand my ground. I wish I'd come here years ago. While I hope not to need another car for a long time, anyone and everyone I know looking for a car will be urged - BEGGED - to go here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Service!

By jpabsi on 7/26/2017 at 1:57 PM.

Steve Newman and Joe Tyler are a great team. Steve made sure all my paperwork was ready when I arrived! Not having to spend hours in a dealership waiting around for paperwork was awesome! After paperwork was explained and signed with Mr. Tyler the car was sitting out front.. washed and tagged. Great experience. I am looking forward to the SUV coming out in the Fall. I will definitely be back to Annapolis Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Satisfying Experience

By JV_WRX on 7/25/2017 at 9:45 PM.

Whether corresponding via email, phone, or in person, I enjoyed working with Erik to finally join the Subaru family. He and Joe helped to put me in the car I wanted and worked to get me out the door within my budget. I honestly had a pleasureful buying experience and look forward to using their awesome service center in the future. If a fellow enthusiast, these folks know their stuff and are enthusiasts too! #WRX

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Impressions are Lasting Impressions

By CAPT America on 7/21/2017 at 5:28 PM. Helped by The Whole Annapolis Subaru Team.

I believe it takes a team of dedicated people to be successful. Hence is true with the interactions I've had with those listed at Annapolis Subaru. We bought our first Subaru Outback in 2003 and had intermittent service done over the years. Jason and his team in service have been more than accommodating with provisions while work was being done to our 2003 Outback. I knew over the years that I would be back to purchase another Subaru, but it's almost like having a child, when it happens, it happens. No turning back. Well, I was fortunate to be reacquainted with Ed Rucker where he showed his true colors eluding superior customer service. The purchase of a new vehicle has the reputation of being one of the most stressful episodes in life. Not with Ed and his team at Annapolis Subaru. Like a well-oiled machine, they were extremely accommodating and the whole process was quick and smooth. I knew what I wanted and willing to pay for. In turn, they knew what I wanted and willing to pay for. The experience could not have been any better. Folks know me to have a pretty big mouth and my intentions are to let friends and family know of the success I had with Annapolis Subaru. Being an Annapolis resident for almost 25 years, I felt that it was important to support our local businesses. I would HIGHLY recommend Annapolis Subaru to anyone who thinks they deserve nothing but the best in quality and service. My #1 choice. Our #1 choice. Your #1 choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By BigDan on 7/23/2017 at 9:15 PM.

Purchased a 2017 BRZ from Annapolis Subura . Our sales experience was by far the best we have had and we've purchased 5 vehicles in the last 10 years. Mr. Rucker listened to our needs, responded to our calls (even after hours) and patiently explained the car features to us. We never felt like we were captives in a sleazy car salesman reality show. In all honesty that factor alone will make me return to the Annapolis Subaru to purchase my next sedan. Joe Tyler was knowledgeable and we enjoyed the light conversation while we signed the paperwork. One thing I really appreciated was was the efficient process, while maintaining a feeling of personal service. I'm a very busy business owner and my time is very valuable to me. Thank you for making the car purchasing process pleasant and easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent customer service

By 123456789 on 7/19/2017 at 10:06 PM.

I purchased a new vehicle from Ottie Jones ,it was an easy a smooth experience and I'd recommend this dealership to others in the market for a new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By bryttahnee on 7/17/2017 at 10:11 PM. Helped by Bob in finance was also amazing and very helpful!.

Erick really helped me find what car was perfect for me. Very patient & very helpful! I 10/10 will recommend people to go see him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By George Z on 7/13/2017 at 11:22 PM.

Excellent service, very skilled people and provided detailed information for customer. I am very happy with my purchase. This is my first time visit Subaru and like the car I bought. Will visit again for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

WONDEFIL EXPERIENCE

By Joan, R. on 7/13/2017 at 8:41 PM.

We just purchased a 2017 Forester. Ramon listened to what we were interested in and reviewed all its features before and after we made the decision. Looking forward to continuing our Subaru experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Experience

By Lynn on 7/13/2017 at 3:36 PM. Helped by James Farrell.

I have been an Annapolis Subaru customer for fourteen years, and this is the fourth Subaru my family has purchased/leased in fifteen years. Ed Rucker guided me through the selection of the Forester and reviewed all of its features before I drove away. Aside from liking the Subaru, I can only sing the praises of the Service Department. Jason has always looked after me and my daughter who, incidentally, brings her car from Northern Virginia for service. Everyone at the dealership is courteous, professional, and helpful. I look forward to continuing my Subaru experience in the coming years.

I would recommend this dealer.